Alba Rose Reviews - www.albarose.com

★★★★★
4.8 / 5
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Latest Reviews

★☆☆☆☆

“Dreadfully workmanship ”

Written on: 21/09/2021 by 155Driscoll (1 review written)

Bought a rose gold ashes ring containing my mums ashes last November. Wrong style of ring arrived. They did give me a discount for keeping it. However 2nd time if wearing it a small diamond feĺl out. Sent it back and had it replaced. Now another diamond has fallen out. The ring is not worn very often, possibly only worn half a dozen times. Was sent prepaid envelope to return. Cost £6.85 to have it tracked and now post office say they are not at address on envelope that they sent me and are… Read Full Review

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★☆☆☆☆

“Thought it was great until…..”

Written on: 19/08/2021 by Denise430 (1 review written)

Bought my £700 handmade platinum diamond wedding ring from their then bluewater store. It was made to match my engagement ring from another jewellers. Was perfect or so I thought!! A few months later a stone fell out. Customer service awful and then I have woken up this morning with my ring snapped clean in half!! Literally dangling from my finger. All I did was go to sleep! How can platinum do that? Is it actually platinum or have we been totally taken for a ride……. I… Read Full Review

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★☆☆☆☆

“Don't waste your time. ”

Written on: 06/05/2021 by Wrightjn434 (1 review written)

Paid £1066 a few years ago for an engagement ring for it to snap within weeks, then 2 months later a stone to fall out. Offered big discount on wedding rings then the business changes its name. Fancy shop in bluewater, fancy boxes, fancy website all smoke and mirrors I'm afraid Unfortunately nothing but an Essex boy who's playing at running a business. Avoid you won't regret it.. jokers… Read Full Review

Lshewett's Comment

Written on: 19/08/2021

Exactly the same thing has happened to my platinum diamond wedding ring! Totally devastated

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★☆☆☆☆

“Zero contact, slow service”

Written on: 05/01/2020 by SarahGill1 (1 review written)

I decided to try and order a shaped wedding ring from Alba Rose to fit my unique engagement ring. I ordered the mould kit, sent back the mould and waited. And waited and waited. I emailed to see when I could expect my design - nothing. I emailed again, still nothing. Eventually, over 4 weeks later my design came through. I immediately ordered a 3d printed version, and I'm still waiting for that to arrive in the post. I did order the week before Christmas, so the holiday post may have something… Read Full Review

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★☆☆☆☆

“Shocking after sales customer care”

Written on: 16/01/2019 by Cantbebothered1 (1 review written)

Purchased 3 rings all sold with free recoating twice a year for life. This has been withdrawn as apparently not good for business. I understand no longer offering it on new purchases but if not honoured on original purchases these rings were mis sold. Shocking ‘couldnt care less’ attitude from managing director. Do not spend your hard earned money with this company, do not buy engagement or wedding rings from this company unless you dont intend to wear your rings, the only way the white… Read Full Review

Happycustomer2019's Response to Cantbebothered1's Review

Written on: 19/01/2019

This person sounds like a nutter!

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Cantbebothered1's reply to Happycustomer2019's Comment

Written on: 19/01/2019

Not a nutter, just a very unhappy customer. A contract is a contract whether good for business or not.
My review is my opinion of this company!

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Happycustomer2019's Response to Cantbebothered1's Review

Written on: 19/01/2019

I had a great experience myself and happy to pay for my ring to be cleaned! sounds like one crazy old lady!

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Cantbebothered1's reply to Happycustomer2019's Comment

Written on: 19/01/2019

Lucky you!
I am not at all happy with this company and absolutely would not recommend.

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Happycustomer2019's Response to Cantbebothered1's Review

Written on: 19/01/2019

This person sounds like a nutter!

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Cantbebothered1's reply to Happycustomer2019's Comment

Written on: 19/01/2019

Faceless name calling.

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★★★★★

“Beautiful ring”

Written on: 14/02/2015 by GrantTucker (1 review written)

I just received my rose gold and diamond wedding ring. It is stunning and I am well pleased. I am not a new bride, this is my 40th wedding anniversary present Thank you for wonderful customer service and the confidence your staff inspired in me. Would recommend Alba Rose to anyone wanting a unique piece of jewellery… Read Full Review

Albarose's Comment

Written on: 17/07/2015

Thank you for your great review and choosing Alba Rose for your special anniversary present!

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★★★★★

“Wonderful company ethos, great products. ”

Written on: 17/09/2014

Went to the Bluewater store for both engagement ring and our wedding rings. From the start, alba rose get everything right. Zero pressure sales. The staff are highly competent and incredibly helpful. While we chatted to one of the sales guys, without any prompting on of the sales girls got out some crayons and just sat on the floor of the shopwith our two year old doing some colouring with her, keeping her entertained, so we were free to concentrate on choosing rings. That tells you… Read Full Review

Albarose's Comment

Written on: 23/09/2014

Hi,

Thank you for your great review! We are so pleased to hear you were happy with the service you received and our online tracking. Thank you for choosing Alba Rose for your special purchase!

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★★★★★

“New Wedding Ring”

Written on: 15/07/2014

Absolutely thrilled with my new wedding ring. Had to have the old one removed, too small. The service I was given and help in choosing a new one, which incorporated my eternity ring as well was outstanding. When the time came for me to collect my new ring, I was speechless, which is unusual for me. It was absolutely beautiful, I am thrilled to bits, can't stop looking at it. The designs, knowledge, patience and help from everyone was excellent. Highly recommended. … Read Full Review

Albarose's Comment

Written on: 04/08/2014

Thank you for your great review, we are so glad you were happy with the design process and service, thank you for choosing Alba Rose!

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★★★★★

“fantastic customer service”

Written on: 06/07/2014

we were greeted at the Rayleigh branch and shown a selection of wedding rings she was extremely helpful and made us feel at ease at making our choice we would definitely purchase any special items from this store in the future and will recommend alba rose to friends and family they kept us informed throughout the whole process of our purchase… Read Full Review

Albarose's Comment

Written on: 09/07/2014

Thank you for taking the time to leave us a review, and thank you for choosing Alba Rose :-)

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★★★★★

“Absolute Perfection”

Written on: 25/06/2014 by midweekpurple (1 review written)

Without doubt the quality of customer service and care I have received from Alba Rose is nothing short of perfect. Every step of the way my queries and order were treated as if I were the only customer. I cannot rate them highly enough! I was a little anxious about making the most important purchase of my life over the internet but I really shouldn't have worried... Email queries were always answered promptly and with great detail - sometimes including images to help me ... Phone calls after… Read Full Review

Albarose's Response to midweekpurple's Review

Written on: 30/06/2014

Thank you for your great review and many congratulations on your engagement! We are so pleased you were happy with the service, and we look forward to speaking to you again for your wedding rings :-)

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★★★★★

“Brilliant customer service”

Written on: 22/06/2014 by LP307CC (1 review written)

My fiancé and I want to collect our rings yesterday from the Bluewater store, which was exciting as it's one of the last few things we need to do before the wedding. From 'just looking' to ordering to collecting the rings, the customer service has been impeccable. The fact that there was never any pressure to buy and how friendly the staff were, made the experience a joy. You can definitely feel the difference between going here, compared to the larger chain of jewellers. The rings were… Read Full Review

Albarose's Response to LP307CC's Review

Written on: 23/06/2014

Thank you for your review, and thank you for choosing Alba Rose! We wish you a wonderful wedding day

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★★★★★

“Fantastic Customer Service”

Written on: 09/06/2014 by hockleypaul (1 review written)

I wanted a bespoke 3 heart gold / diamond dress ring to celebrate my 25th wedding anniversary and I have to say that the whole experience from the initial design consultation to the finished ring was an absolute pleasure. All staff were extremely helpful and knowledgable and couldn't do enough for us - even the alterations that we asked for were carried out straight away without any fuss. Result is I have ended up with a beautiful ring at a great price and the quality of which I simply couldn't… Read Full Review

Albarose's Response to hockleypaul's Review

Written on: 11/06/2014

Thank you for taking the time to leave us a review, we are so glad you enjoyed the service and thank you for choosing Alba Rose!

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★★★★★

“Absolutely amazing!”

Written on: 09/05/2014 by EdwinEgan107 (1 review written)

I had seen a picture of a wedding ring that I could not find on the high street or with any other jeweller. It was my ideal wedding band, yellow gold band with scattered emeralds and diamonds. I contacted Alba Rose for an initial quote and enquiry. The price quoted was excellent, for a bespoke design! I only had to pay a deposit and then the full balance when the work was completed! I am so happy with the quality of my ring, it is my dream ring and at a dream price. Communication was easy… Read Full Review

Albarose's Comment

Written on: 09/05/2014

Thank you for your review, we are so glad you love your ring and the bespoke design process. Thank you for choosing Alba Rose

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★★★★★

“Wedding rings”

Written on: 22/04/2014 by Burkeac123 (1 review written)

I found a wedding band i had fell in love with and decided to try and get this made with a few tweaks to try and make this a unique ring for me , i found Alba Rose to be most helpful from start to finish , they always replied promptley to my emails and and always helped in anyway they could , i paid extra to have someone design this for me and they sent me a mock ring so i can see this in person this is well worth the extra , the designer was always available to chat and discuss any questions… Read Full Review

Albarose's Comment

Written on: 23/04/2014

Thank you for taking the time to leave us a review, we are so glad you enjoyed the design process and the service. We hope to speak to you again soon :-)

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★★★★★

“Absolutely Stunning ring!”

Written on: 19/04/2014 by Schwartzco144 (1 review written)

After many hours of searching the internet for an engagement ring, I came across the Alba Rose website. From that day onwards, I looked no further, because the beauty and workmanship of each design was unique compared to others that I had been looking at. It took me months to decide which design to go for, but when I finally did make that all important decision, the ordering process was simple, and could track its' progress throughout. I have had my ring for 4 weeks now and am bowled over by… Read Full Review

Albarose's Comment

Written on: 23/04/2014

Hi, thank you for your great review! We are so pleased you are happy with the quality of your engagement ring and thank you for choosing Alba Rose

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★★★★★

“One Happy Bunny!”

Written on: 01/04/2014 by Wildchild921 (1 review written)

I have bought both my Engagement Ring and Wedding Ring (arrived today) from Alba Rose, and I am truly over the moon! The delivery was immediate after completion, and I could track the progress of my rings any time I liked. Once more, the staff were so helpful and kind when I needed to change the stone in my ring, which they did with no hassle what so ever. I am happy to say that I will be proud to wear the beautiful rings for the rest of my life :) My thanks to all of the staff and craftsmen… Read Full Review

Albarose's Response to Wildchild921's Review

Written on: 23/04/2014

Thank you for taking the time to leave us this great review, we are so glad you found the online tracking facility helpful and thank you for your feedback on our customer service and quality. We hope to speak to you again soon!

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★★★★★

“Excellent service thankyou.”

Written on: 29/03/2014 by mlWood28 (1 review written)

After looking around for my wedding ring I found Alba Rose online, ordering my ring was easy. The ring was dispatched and delivered within 4 days well done ALBA ROSE excellent… Read Full Review

Albarose's Comment

Written on: 23/04/2014

Thank you for taking the time to leave us a review, we are pleased you found the online ordering quick and simple! Thank you for choosing Alba Rose

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★★★★★

“My mums wedding ring, what to do??? ”

Written on: 24/03/2014

I lost my mum a year ago and was left with her wedding ring. I didn't know what to do. I went for a consultation, which was very emotional for me, but I was treated with total respect. I thought the ring would be melted down, but they designed a piece of jewellery that, not only respected the integrity of mums ring , but looked so wonderful. Mums gold ring sits inside a silver ring and just off centre is a diamond. Now each year, for her anniversary, I can add another diamond. This way it will… Read Full Review

Albarose's Comment

Written on: 26/03/2014

Thank you for taking the time to leave us a review, and thank you for choosing Alba Rose for such an important bespoke design.

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★★★★★

“Great Service, Prices”

Written on: 25/02/2014 by 440980tyrgfhd (1 review written)

Used Rayleigh store, staff are great service is excellent as is the product and price ( purchased 2 wedding bands )would recommend to anyone… Read Full Review

Albarose's Response to 440980tyrgfhd's Review

Written on: 26/03/2014

Thank you for your recommendation for our Rayleigh store and thank you for choosing Alba Rose :-)

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★★★★★

“Very Happy Bride to be”

Written on: 24/01/2014 by shellybean (1 review written)

I was very nervous buying our wedding rings on line but I needn't of been. Our rings are perfect! Just as we asked, or actually designed ourselves. We had regular text messages letting us know where in the process our rings were. They come in a beautiful presented box with our rings inside in another lovely ring box each. The price for the rings was very competitive and for the finished items I would of been very happy to pay more. Our rings are unique as we designed them on line and they make… Read Full Review

Albarose's Response to shellybean's Review

Written on: 28/01/2014

Thank you for your great review, we are so glad you found the online process nice and easy, and thank you very much for your recent recommendation!

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