I ordered a dress via Klana so I could pay over 3 months but I had to send my item back - I had already paid one months fee. I was aware that I had to pay the return postage so was expecting 2/3s of my monthly payment back as a refund , however when I was notified that AX Paris had received my returns and my refund had been processed I was shocked to find that I wasn’t getting the 2/3s back but only a 1/3 . There was no breakdown of how they get their figures which I think by law every company has a right to show .Very disappointed on how they process their returns in fact I just think it’s diabolical , I won’t be using this company again as most companies offer free postage . I just think it’s a sham.

I would put zero if I could. This is an awful company to deal with for online shopping. I ordered a longline gilet, I checked the sizing online. The item came and it was too small & not the size indicated, they have sizing issues for starters. Then, they charge you for delivery, which matches other online retailers, BUT they charge you for shipping back at quite a cost via the post office AND for shipping another item to replace, should you choose to order another size ( which, of course, I didn't) I have spent almost £10 in shipping and have no item of clothing !!! It's not the way other retailers do it. When I approached customer services, they regurgitate the same message and showed no customer care whatsoever. Please don't buy from them or you just may be well out of pocket like me.

Worst company to deal with. The director made me feel uncomfortable. None of the staff smile and look so unhappy working there. See for yourself.

AVOID!!!!! NO CUSTOMER SERVICE!!!! I ordered a jumpsuit to wear for my sons christening and when it arrived it looked a totally different pattern and colour than on the website. I would never have ordered it if it had been pictured correctly and not filtered to the extreme as I now know it has. I contacted the company 3 weeks ago to try to arrange a refund as you have to pay to return items - which I am not happy to do since the item is pictured falsely. It took over a week for someone to get back to me and the advisor clearly did not read my email at all and sent me a standard response about waiting for a refund (despite my email stating I had not returned the item yet). In 3 weeks I have received 2 emails from them, neither of which actually addressed my problem. I am now receiving absolutely zero communication from them, they simply do not reply to emails. I will never ever use this company again and will do my utmost to try to get my friends and family to avoid them. I am so disappointed and frustrated at the whole nightmare.

I ordered a dress from this company, and didn’t suit me so I sent back. I understand £3.95 of the order doesn’t get refunded to cover the cost of the return which is fine. But they’ve kept more of my money from the order and have no explanation as to why. Worst customer service ever, and they don’t respond to any emails. Girls please don’t buy from here, worst experience of online shopping ever

Wrong item sent then refused to pay my postage back even though it was their error not mine. Wont reply to emails. Absolutely disgusting service happy to take your money and not give it back. Im left paying postage for their mistake will never shop at ax paris again

A company I thought I could trust.!I returned 3 dresses the day I actually got them as I didn’t like the fit. No refund has been given. I have proof of postage and yet no one has responded to any of my whisks and I have been sending an snail each day. Feel betrayed.

I ordered a dress on 01/08/20 and returned it as it didn’t fit , I ordered through laybuy and still had to pay until refund was issued . It’s now been more than 30 days you can’t speak to anyone it’s all automated emails saying the same thing. If you look on trust pilot so many people still haven’t recieved their refunds it’s a disgrace and this company shouldn’t be allowed to trade , people are losing their jobs because of covid 19 and these people are keeping their hard earned money it’s not right AVOID THIS COMPANY at all costs if you want to keep your money

Sent my items back thinking I will get a refund instead I received a gift card. Only noticed now that it had an expiry date despite the fact that I was never going to shop here again after the bad customer service and the quality of the clothes that are just like from Ebay I am upset. No refund. No gift card. No store credit. No dress.

Ordered a dress that looked lovely online and had a retail price 40 GBP. When I get the product and try it on I'm horrified to find out its completely see-through. After a closer look I can see the material is really thin and assume its a fault with the garment. On the photographs on the website there is nothing to suggest it would be see through and the dress isn't even tight. It's enough to just lift the material up and you see right through it. I contact customer services expecting to be able to get a full refund for a faulty product. They however are incredibly rude and insist this is not a fault with product and won't refund. Yet its not shown as see through on the website. That's false advertising. Can you please explain why its acceptable to sell a dress that's made out of such poor quality material that its see through? They won't refund me fully, only offer a voucher towards another product with them after deducting the price of postage costs (over 10 GBP as paid for next day delivery). Of course I am not going to accept this as I have no interest in any further items from them. Incredibly shameful as their products used to be nice but sadly they are now like any other online, fast fashion company that produces poor quality clothes and have zero customer service. AVOID!!

Quality is poor sizes are not the same, same size different fitting. Very poor service and lack of customer service. Hap to pay for returning a faulty item! how is that possible! Will never be buying anything from them again.

Ordered a dress from them (although should really have known better as I had previously ordered a dress that I had to take to be altered as the hem wasn't straight) arrived fine and quickly but when trying it on I noticed the hem of the dress hadn't been finished off properly and there was just a raw edge. Contacted them via their contact us page to report the dress as faulty and got no response that was 2 weeks ago. Had to simply rerun the dress., but at my cost. So not only did I pay for delivery and pay for return. They also took the cost of delivery off my eventual refund. Terrible service, terrible products, terrible company. Will never be buying anything from them again.

When you check out there is a section asking for any information needed for delivery. I wrote please leave package in the post box and paid for next day delivery as I needed the dress for the weekend. Got home to find a note saying they needed a signature and would need to re-schedule delivery. They totally ignored my request for the package to be delivered and hadn't notified me that it would need a signature. I would have had it delivered to a different address if id have known. Now I will have to wait until Monday to receive the package and then send it straight back

I wish I read the reviews before ordering.They took the money right away for three dresses and nothing!No dresses,emailed,called! Nothin! Don't order from them.

My items didn't take long to arrive however the dress is easily ripped and it didn't help that the zipper was caught in the material when it arrived, so when I unzipped it to try on it caught and created a small hole. The skirt I ordered was cheap horrible material..if I saw these items in a shop i would not buy them. Very disappointed as had high hopes.

I have contacted this company twice via email and have tried calling.......I've been ignored all times. I have always purchased my ax paris outfits from new look which I loved so when 40% off became available online I jumped at the opportunity. My mum wanted to buy me an expensive dress for Christmas so I chose one plus a big order myself. When it came it was obvious it was a return as it had no labels on it but more shocking is the fact the dress absolutely stunk of god knows what. Due to the lack of contact, I have had to pay out for a dry cleaning bill just so my mum can give me a decent present! Shame on you ax paris, I will never shop with you again and neither will everyone I know as I have told them just how outrageous a company you are.

I feel quite bad at the amount of bad reviews AX Paris are getting. I ordered 2 dresses to try on for my Xmas night out, and I knew I wanted to return one so after I ordered them I saw reviews for the site and was instantly worried! I received the dresses a few days later which were really good quality btw and I soon decided which one i wanted to keep. I went onto their website to look at how I return goods, and it told me to print off a returns form, fill it in and return to the address provided! Fair enough, you have to pay for the return but the clothes are decently priced so I didn't mind doing this! I heard back from them 4 days after I returned the dress and recievee my money 2 days after that with no problem whatsoever! Again, with carriage, you don't recieve this money back, however, they have already spent that money delivering the goods to you so again, fair enough. My experience was very pleasant and I will definitely order from AC Paris again. Don't always believe all the negative reviews, do some research on how to return things, do what they say and all should be good in the hood!