Thomson Holidays Reviews - www.thomson.co.uk

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1.9 / 5
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Summary

Thomson Holidays provides flights (for thomson fly, see thomsonfly.com), hotels, cruises, package holidays, villas, car hire, city breaks and ski holidays. Their holidays are further split by Premier Collection (4 & 5 star hotels), A la Carte Holidays, Gold Holidays (for couples), Small & Friendly Holidays, Sensatori Holidays (5 star luxury resorts), Platinum Holidays (Affordable luxury), Family Holidays and BeachClub Holidays (Sun, sports and spas).So for hotel reviews from Thomson you have come to the right place!


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Latest Reviews

★★★★★

“long eaton branch”

Written on: 04/12/2017 by Triciathefirst (1 review written)

well what can I say. From the Manageress down, these girls go above and beyond, to make sure every little query is dealt with in the most professional and speedy way. Within seconds of my initial phone call, which may I say was handled brilliantly by Bernice, my queries had been sorted and an outing we were planning had been expertly dealt with. Can highly recommend to everyone wanting a speedy, polite, efficient experience. Use the best and you will get the best… Read Full Review

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★☆☆☆☆

“Discover your scowl”

Written on: 06/11/2017 by O'Sullivan1967 (1 review written)

Over the years we have enjoyed forty odd Thomson (mostly Gold Hotels) holidays. Tui is of course the new brand name which judging by the difficulties I experienced trying to book,make a second payment and engage with their support operatives you are definitely in need of a holiday at the end of a convoluted process that includes failure to recognise booking reference numbers changing flight times and a refusal to accept a payment hiatus.We choose two or three holidays a year but this ridiculous… Read Full Review

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★★★★★

“Hotel Logamonte Alcudia”

Written on: 19/10/2017 by tony2107620 (1 review written)

Just returned from a fantastic week staying at the Logamonte hotel, Alcudia. I cant recommend the hotel enough. The rooms were clean, spacious, and expertly attended. All of the staff were friendly and helpful The food and the organisation in the restaurant was the best we have encountered on an all inclusive holiday, simply 5 star. The entertainment ensured adults and children alike were catered for. Superb holiday, thank you Tui. Looking for next year already. Best wishes … Read Full Review

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★☆☆☆☆

“Poor management”

Written on: 16/10/2017 by Ashlynnp1983 (1 review written)

From the start to finish, Thomson or Tui are just not interested in the customer. After using them for ten years, I will no longer book with them. They should be ashamed… Read Full Review

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★★★★★

“cap salou and tui rep sept 2017”

Written on: 10/10/2017 by rogerhearmon (1 review written)

I have just returned from cala font hotel cap salou and enjoyed every minuet of it . the hotel was excellent and special thanks go to the young lady who looked after us. i mean of course the Tui rep she was wonderful nothing was too much trouble and would strongly recommend her for rep of the year well done and thanks T U I for a wonderful holiday.just a small point not good for people with walking problems… Read Full Review

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★☆☆☆☆

“Want half a JOB done. Talk to TUI.”

Written on: 17/09/2017 by BeardyK (1 review written)

Booked a cruise and hotel with Thomson. For the second year(I wanted to think that the first year was a genuine mistake) I have booked a hotel with a bath(the lady likes a bath) and arrived to find that I do not have the suite I paid for. I could even forgive that, if it wasn't for Thomson refusing to even acknowledge that I booked it(even with photographic evidence to prove it). On the cruise part of our holiday we found ourselves dining with three other couples. All of whom had asked for a… Read Full Review

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Rob2033's Response to BeardyK's Review

Written on: 25/09/2017

We had similar. Took ours to abta. They are complete waste of time. Thomson not interested. Shocking service

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Beardyk's reply to Rob2033's Comment

Written on: 25/09/2017

We are going through resolver.com
We have given them every opportunity and, just like everyone else, are being ignored.
We escalate to ABTA next week.

I gather that they love to ignore everyone and just hope that they go away.

Such a shame because Thompson used to be a really good company.

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★☆☆☆☆

“Appalling Staff”

Written on: 27/07/2017 by 253Clarke (1 review written)

I can't believe how much Thomson's have gone down hill. I have been in to my local shop to enquire about Visa's for cruises to Cuba. Firstly, I apologise so much for walking into the shop and making them actually doing some work. The 2 members of staff that were there gave me different answers and both said 'I think'. 'I think' isn't a good enough answer. They should have known the answer or at least found out the correct answer. I have also called their call centre on a number of occasions and… Read Full Review

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★☆☆☆☆

“Cannot check-in online”

Written on: 23/07/2017 by Oswaldtwistle (1 review written)

Booked a flight with Thomson. Tried to check-in online 6 days before flight. This is a copy & paste from their website..... 'If you’ve bought Select Your Seat or Extra Space, Extra Legroom or Premium Seats, you can check-in online from 14 days before your departure date - and if you haven’t done so already, you can choose your seat numbers. • All other flyers can check-in online from 7 days before departure and will be automatically allocated standard seats at this time -although they… Read Full Review

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★☆☆☆☆

“Horrible service, no reps at all”

Written on: 22/07/2017 by 263MacDonald (1 review written)

Booked us the wrong car, didn't give us acheck out time, no directions to our villa, no help from there reps whatsoever unless you are willing to give them extra money. 100% avoid booking with this shambles of a travel agent… Read Full Review

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★☆☆☆☆

“DO NOT BOOK A HOLIDAY WITH THIS COMPANY!!!”

Written on: 19/07/2017 by DeanBillington (1 review written)

Seriously go somewhere else, use a travel councellor, use anyone other than Thomson. We've paid over seven and half thousand pounds to Thomson at the Fort in Birmingham for our holiday to Disneyworld. I've had to doorstep them twice to find out basic information, because THEY WILL NOT ANSWER THE PHONE. They are only interested in sales, once they have your money, they are not bothered about dealing with you. I asked why they don't pick up the phone, and I was told that they are too busy… Read Full Review

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★☆☆☆☆

“awful customer relations”

Written on: 11/07/2017 by Abagailg259 (1 review written)

bo. HSVEok holiday nearly £5500. TRY TO RING RE BOOKING 2 HRS LATER STILL LISTENING TO RINGING TONE HAVE BOOKED BEFORE FLIGHT GREAT BUT TRANSFER FROM HELL. NEVER AGAIN= KYONI IN FUTURE… Read Full Review

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★★★★☆

“Hotel Istra, Croatia”

Written on: 04/07/2017 by geekxox (2 reviews written)

I have just come back from a holiday to Rovinj in Croatia. After having a really bad experience with Thomas Cook last year, I vowed to never use them again. This is my first time booking through Thomson and I must say, I really couldn't fault it. The travel agent was very friendly and we went in with no idea of where we wanted to go just what we wanted from our holiday and she really did deliver. Of course there is always room for improvement but overall I have had a fantastic holiday and the… Read Full Review

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★★★☆☆

“guayarmina princess costa adeje”

Written on: 20/06/2017

after 5 visits to this hotel,very disappointed standards have dropped greatly,cleaning around pool area and rooms leave a lot to be desired,also policy seem to be charge half boarders for everything,fridge hire 4 euros x 14days nearly cost of new fridge,safe 2.25 per day,wi fi 19 euros per week, clean towels 1.95 per change,seems to be subsiding fully inclusive guests.need to refurbish this hotel soon as possible as some rooms small… Read Full Review

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★☆☆☆☆

“bad customer pre travel service”

Written on: 17/06/2017

I have never experienced such bad service. Every e mail you send they reply with standard terms and conditions. If they ask you a question and you reply your e mail is then not again responded to for 72 hrs. I have always booked and been happy with the service over many years but having just been re directed on a repeated call to Africa from uk with call charges I am very despondent. They also don't appear to be up to datecwigh what is happening in their currently advertised hotels… Read Full Review

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★★★☆☆

“Fab holiday but disapointing jouney on the Dreamliner”

Written on: 17/06/2017 by Camdenw472 (1 review written)

We have just returned from Cuba 25-05-2017 - 08-06-2017. We stayed at the Grand memories Resort which was great and all the staff including the Thomson reps were amazing. We travelled as a group of nine age range 23-70 and haven't a single complaint except for the service on the Dreamliner. I'm sorry to say not all but the majority of staff were rude and unfriendly especially on the home bound journey. Getting even a drink of water was difficult let alone an alcoholic one. There was no choice… Read Full Review

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★☆☆☆☆

“Awful Customer Service”

Written on: 17/06/2017 by Robinson275 (1 review written)

Please please please do not trust these people with something as special as your wedding day. The staff are lovely when taking your money but will lie through their teeth and withhold important information only to be rude and unhelpful when problem arise. The phrase the customer is always right isn’t something that Thomson has heard of and the staff will do everything in their power to blame the customer in order not to part with any money. When we booked our wedding to Costa Rica we were… Read Full Review

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★☆☆☆☆

“If THEY mess up. it's YOUR problem!”

Written on: 16/06/2017

cant complain about the holiday itself.. it was actually grand once I got there. But thompson contacted me 2 days before departure to say there would be significant building works going on at hotel. I then spent an entire day on and off the phone to customer services trying to get the holiday swapped.. which they wouldn't do unless I made up the majority of the price difference (which was astronomical so close to the departure date). I argued that they should have known about the planned works… Read Full Review

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★★★★☆

“santa eulalia ibiza”

Written on: 02/06/2017 by 395Anderson (1 review written)

my husband and I just back from a week in santa eulalia. We stayed in the the Cala hotel. Beautiful hotel, well placed and staff really friendly and helpful. I would have no qualms in recommending this hotel and this part of Ibiza; very family orientated. Plenty of places to walk and explore. Please do not turn it into another S.Antoni!!… Read Full Review

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★☆☆☆☆

“If I could get a lower rating than 1 Star I would. I...”

Written on: 15/02/2017 by JulianaO'Brien (1 review written)

If I could get a lower rating than 1 Star I would. I booked a holiday to the Dominican and later found out I was pregnant and due to the zika virus couldn't go. We were told to change the holiday and it wouldn't cost us anything. (1st Lie) We had to pay £100 to change it which we reluctantly did - this then put us behind in our monthly bills (causing us stress - not good for a pregnant woman) I was then told I could change the holiday back to exactly the same as originally booked due to the… Read Full Review

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Beret1982's Comment

Written on: 27/04/2017

Blame yourself -u got pregnant- Nobodys fault ....read terms and conditions next time and use protection

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★☆☆☆☆

“Hayes & Jarvis & Thoaon Taylormade”

Written on: 11/02/2017 by Tanyag16 (1 review written)

We booked this holiay through Thosons who then used Hayes and Jarvis who then used Atkins and Spence in Sri lanka, no organisation is accepting responsibility for the errors. We flew to Sri Lanka on 9th January 2017 to be greeted at the airport by our driver. He then took us to the Hilton Hotel, Colombo. We discovered we were not booked in. We then went to a different Hilton, the one on our itinerary, only to find we were not booked in there either. It was suggested that we pay for a room and… Read Full Review

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