BA British Airways Reviews - www.britishairways.com

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★★☆☆☆
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  • Quality of Entertainment

  • Quality of food

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Summary

British Airways Reviews

British Airways is a leading airline operating to hundreds of destiantions around the world. Check out BA reviews by people who have flown with them and see what they have to say about the airline. Here you can also submit your own review on British Airways.


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★☆☆☆☆

“Do not book with this airline!!!!!!”

Written on: 17/08/2019 by Onuoha (1 review written)

Do not book with this airline!!!!!! Terrible customer service that is none existent if you actually need assistance. They either hang up on you or bounce you around after keeping you on hold for 3-8 minutes. They never seem to be able to access the details of your account to help and for US customers you better pray they don't give you the 312-843-5794 number, its a machine that's only available from 6 to 12 CST. calling the number after 6 am all you get is a "all circuits are busy msg" making… Read Full Review

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★☆☆☆☆

“Appalling Customer Sevice”

Written on: 27/06/2019 by bw2412 (1 review written)

My wife is due to fly from Bangkok to Edinburgh on the 1st July. On the 17th June we received a Schedule Change. This was the last day we could be informed as a schedule change but as it included a change in flight number I'm not sure it was a schedule change. 

What it meant though was that, instead of arriving at Heathrow and taking a flight 90 minutes later the same day she was being told she needed to arrive at Heathrow, go through passport control, get her baggage (We have asked but no one
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★☆☆☆☆

“British Airways make their own rules. ”

Written on: 05/05/2019 by Elsie P (2 reviews written)

I was to take my partner to the US - his first visit there, and for me a happy reunion with a hotel and staff I knew from my many travels as cabin crew. My partner is in his eighties, and I didn't want him being kneed in the back or having someone constantly heaving themself up using his backrest. So I decided to pay the extra to ensure we had seats in the last row. The seat map came up and showed that the last row in Economy was available. I paid £31 for each of us to sit in that row - this… Read Full Review

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★☆☆☆☆

“British Airways lost our luggage”

Written on: 15/08/2018 by butter-bean (1 review written)

We are on honeymoon to the UK for 2 weeks. My husband and I packed all of our favorite clothes into 1 suitcase ... we're swing dancers and had vintage items collected over 20 years ... I've been crying every day, and it's DAY 10 NOW ... because British Airways lost our suitcase, on a simple 1-hour flight from London Heathrow to Newcastle! Obviously we reported it right away at Newcastle, and they posted the luggage description in their online system. Since then, we've called British Airways… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 30/05/2018 by Jacobsdr197 (1 review written)

my seat was just cancelled and boarding hadn't even began. I had to pay for another flight leaving tomorrow. this just happened in Aberdeen dyce… Read Full Review

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★☆☆☆☆

“worst of the worst”

Written on: 04/04/2018 by Bailey220 (1 review written)

After being held by security at Gatwick last year for over an hour due to a mistake by BA staff in double issuing boarding passes, I am still waiting for an apology or response about the complaint. I tried them again this year and whilst we have not flown yet they are messing about with booking and changing seats already booked and paid for. No one in customer services can help all they do is say sorry and that is it. I won't be using them again, I may as well fly budget airlines, because it… Read Full Review

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★☆☆☆☆

“Pretence at customer service”

Written on: 21/02/2018 by Iceblues (1 review written)

Not worth outlining my issue in detail, as so many others on this site have outlined similar issues. I was head of operations for 10 years for the world's leading insurance market so I understand things go wrong. It's how you react that makes the difference. BA make it impossible to speak to anyone with any actual authority (no email address on their web site only telephone contacts). Spent 6 hours whilst abroad costing God knows how much to just be given the party line. Eventually told have… Read Full Review

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★☆☆☆☆

“Changed our airport!”

Written on: 12/01/2018 by FreddyMalone498 (1 review written)

Once booked, BA changed the airport we were landing at. We have already booked parking and a hotel at Gatwick. Rang ciustomer service. The best they could do was compensate the cost for travel between airports. No compensation for messing us about and increasing our journey. Extremely poor regard for customers… Read Full Review

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★☆☆☆☆

“worst flight and customer service ever”

Written on: 10/01/2018 by vwYork194 (1 review written)

Bad customer service, unprofessional service. Do not care about helping people. If they make a mistake they just do not care and do not try to help but they tell you to just leave and they cannot help. British airways at San Diego airport just told my wife after a flight delay for 2 days that she should call british airway without booking her a hotel reservation. they just tell her to leave. This shows how careless they are. very unprofessional. will never recommend british airways to no one… Read Full Review

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★☆☆☆☆

“Indifferent Customer Service”

Written on: 08/12/2017 by 96Schaefer (1 review written)

I normally am a fan of BA, until now. I just spent six hours dealing with their "customer service" department as I tried to rebook my flight they cancelled. Not only did they move my London to DC flight from January 4 to January 5, but they tried to charge me additional fees for the privilege of rebooking my seats, which I had already paid to reserve on the cancelled flight. Complete indifference from their customer service representatives, who did not care about the inconvenience they caused… Read Full Review

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★☆☆☆☆

“A National Embarrassment”

Written on: 04/12/2017

My experience of British Airways is that their customer services are almost entirely non-existent with bog standard scripted responses being the norm rather than any individual service. I ended up with 13 different incident numbers for same incident. I contacted an office twice and my complaints were handed straight back to Customer Services, which was hilarious as they were the people we were complaining about. When I had the timidity to query their compensation/refund policies which appear… Read Full Review

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★☆☆☆☆

“disgraceful humiliating customer service”

Written on: 22/11/2017 by Fallonki312 (1 review written)

after travelling to vegas for our holidays our flight were with another company ( fantastic service) . on return we found our flights changed to BA. we had to run from the other side of dallas international to catch a flight that was ready to close its doors. we managed to get on the flight but I needed the loo. I was humiliated from the get go. I eventually demanded to go or I would wet myself and the flight attendant shouted over the tanoy please use this toilet madame we wouldn't want you to… Read Full Review

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★☆☆☆☆

“Contemptuous customer service”

Written on: 03/11/2017 by perfecthost (4 reviews written)

If BA put as much resource into training customer services to address problems as they put into training customer services to politely avoid them, they might deliver a better service. Their whole attitude seems to be one of polite indifference, insincere apology, fobbing you off and abrogation of responsibility. I have complained about several aspects of extremely poor service on two flights between Nice and London City and the only remedy offered was partial compensation for a damaged case… Read Full Review

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★☆☆☆☆

“Low Service- High Cost Airline”

Written on: 27/06/2017 by simesti (1 review written)

we flew from London city to Malaga on 19th June 16: We were called to board but in reality only went into the aircraft at least an hour after, in the mean time we were cramped and locked up in a small boarding area with only a third amount of seats then passengers in an extremely hot day to a point that many women undressed themselves to their bikini! Finally after a long and exhausting wait passengers with children like us - where called out first to board the plane but it was only to lose… Read Full Review

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★☆☆☆☆

“incredible poor services and incredible mean attitude”

Written on: 10/03/2017 by cvasiloiu (1 review written)

unfortunately unacceptable attitude from the cabin crew member. having the on-line check in done in the previous day with the window seat confirmed on row 6, the lady at the gate informed me that my seat has been changed to row 17. To be clear, I was told about the change right before getting on the plane. BA has my phone number, my email, all my coordinates but they didn't informed me in advance about the change and, as it would be decent, to ask if I accept and eventually, to offer me some… Read Full Review

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★☆☆☆☆

“Very basic holiday”

Written on: 02/02/2017 by Johnk47 (1 review written)

Just returned from a BA 2 week holiday to Barbados,very very disappointed,1st ever BA holiday and we thought it would be something special.we flew from gatwick,had a meal in the 1st hour on plane then went 7hrs 45mins with only a mini kit Kat and a cold coffee,we were starving when we arrived in Barbados.the plane was very old and have never seen an entertainment system like it for over 20 years,tiny little screen and hard to see.our back of seat screens did not work on return flight so they… Read Full Review

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★☆☆☆☆

“Absolutely dreadful airline ”

Written on: 08/12/2016 by Mr_Scratchy (1 review written)

When performing online checking their app I was informed that I had a free checked baggage allowance of one bag. So having been informed with this information I took a suitcase to be checked into the hold. However upon dropping of my bag I was informed that I did not have a free bag and would have to be charged £65 excess baggage. Why was it that the app said I had an allowance of 1 free bag. I used a third party website to book so wasn't sure about the terms so relied on the information the… Read Full Review

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★☆☆☆☆

“Customer Services - Incompetence”

Written on: 02/11/2016 by JonahSutton128 (1 review written)

Not the ‘world’s favourite airline’ In May 2016 I booked a World Travellers Plus ticket from London to Johannesburg and return for my wife. This was changed a few days later to return from Cape Town rather than Johannesburg and I was advised there would be an additional charge and I agreed that this charge should be taken from the Debit card, which I had paid the initial ticket for. We checked the BA website and all the details were adjusted and marked as confirmed. At the end of… Read Full Review

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★☆☆☆☆

“used to best in class now worst airline in world...”

Written on: 03/10/2016

Have had four dreadful journeys in the last two months with BA. Two in one week - I cant be bothered to outline the story as Ive lost too many hours chasing my tail with these hideous people. Customer services employ bottom of food chain personnel who cannot actually resolve anything - No managers will speak with you (seriously, this is the biggest itch, you cannot escalate a complaint to anyone, no one is interested and you have to repeatedly go through an online system and outline your… Read Full Review

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★☆☆☆☆

“Disgusting customer service”

Written on: 11/09/2016 by RamiroHancock (1 review written)

What a nonsense with this airline. Provided extremely poor service last year and grudgingly gave us a £40 e-voucher as compensation. That was disappointing enough but when I tried to use the voucher this year it was invalid, still in date but invalid. Contacted BA and was told "as it's now expired we can't do anything". It wouldn't be expired if they'd replied sooner and taken action. Disgusting customer service. … Read Full Review

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