BA British Airways Reviews - www.britishairways.com

Click here if this is your business
★★☆☆☆
2.3 / 5
36% of users recommend this
Click here if this is your business
  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

Summary

British Airways Reviews

British Airways is a leading airline operating to hundreds of destiantions around the world. Check out BA reviews by people who have flown with them and see what they have to say about the airline. Here you can also submit your own review on British Airways.


? Ask our helpful community of experts about this product or company
BA British Airways - www.britishairways.com - Ask a question now

Media Gallery for BA British Airways - www.britishairways.com

BA British Airways - www.britishairways.com
BA British Airways - www.britishairways.com
BA British Airways - www.britishairways.com
BA British Airways - www.britishairways.com
BA British Airways - www.britishairways.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Worst customer service ever”

Written on: 26/11/2019 by Janv179 (1 review written)

10 hour flight with only 2 drinks offered..Meals well I could go on forever about the undercooked breakfast burrito and watery mash..Asked for a bottle of water and was told to go to the back of the plane where the stewardess were sat down doing a crossword then received a cup full of water out of an opened bottle...I no staff need a break but honestly is it too much to ask to have at least more than 2 drinks on a long haul flight ¡¡¡¡¡ I've travelled a few times with BA and it seems like… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“always been fine”

Written on: 12/11/2019 by MWarner123 (5 reviews written)

Hello, I have never had any problem with this airline. They are so considerate on international flights when I have my 2 young children… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not book with this airline!!!!!!”

Written on: 17/08/2019 by Onuoha (1 review written)

Do not book with this airline!!!!!! Terrible customer service that is none existent if you actually need assistance. They either hang up on you or bounce you around after keeping you on hold for 3-8 minutes. They never seem to be able to access the details of your account to help and for US customers you better pray they don't give you the 312-843-5794 number, its a machine that's only available from 6 to 12 CST. calling the number after 6 am all you get is a "all circuits are busy msg" making… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling Customer Sevice”

Written on: 27/06/2019 by bw2412 (1 review written)

My wife is due to fly from Bangkok to Edinburgh on the 1st July. On the 17th June we received a Schedule Change. This was the last day we could be informed as a schedule change but as it included a change in flight number I'm not sure it was a schedule change. 

What it meant though was that, instead of arriving at Heathrow and taking a flight 90 minutes later the same day she was being told she needed to arrive at Heathrow, go through passport control, get her baggage (We have asked but no one
Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“British Airways make their own rules. ”

Written on: 05/05/2019 by Elsie P (2 reviews written)

I was to take my partner to the US - his first visit there, and for me a happy reunion with a hotel and staff I knew from my many travels as cabin crew. My partner is in his eighties, and I didn't want him being kneed in the back or having someone constantly heaving themself up using his backrest. So I decided to pay the extra to ensure we had seats in the last row. The seat map came up and showed that the last row in Economy was available. I paid £31 for each of us to sit in that row - this… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Good”

Written on: 30/08/2018 by Maribelq57 (1 review written)

Good and reliable airline. The price is inexpensive… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 1
★☆☆☆☆

“British Airways lost our luggage”

Written on: 15/08/2018 by butter-bean (1 review written)

We are on honeymoon to the UK for 2 weeks. My husband and I packed all of our favorite clothes into 1 suitcase ... we're swing dancers and had vintage items collected over 20 years ... I've been crying every day, and it's DAY 10 NOW ... because British Airways lost our suitcase, on a simple 1-hour flight from London Heathrow to Newcastle! Obviously we reported it right away at Newcastle, and they posted the luggage description in their online system. Since then, we've called British Airways… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“bad customer service”

Written on: 30/05/2018 by Jacobsdr197 (1 review written)

my seat was just cancelled and boarding hadn't even began. I had to pay for another flight leaving tomorrow. this just happened in Aberdeen dyce… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★☆☆

“Airport lounges and flying experience. ”

Written on: 05/04/2018 by McWilliamsmt66 (1 review written)

Itinerary: LHR - ORD (Chicago) return, first class Concorde lounge at Heathrow: large , excellent food prepared to order, spacious, nice atmosphere, quiet First class lounge at Chicago: a joke! Tiny, like a converted store room. No hot food, just cookies and nuts. Free alcohol. Cheap feeling. Outbound flight: on time, very comfortable, old plane, dated entertainment system. Courteous stewards. Inbound flight: TBA … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★☆☆☆

“FOR PEOPLE WHO WANTS MASS TRANSIT”

Written on: 04/04/2018

EXPECT BUSINESS CLASS SEATS TO BE IDENTICAL AS CARGO CLASS EXCEPT FOR THE ALTERNATE SEATING ARRANGEMENT-- BUSINESS CLASS FOOD FIT FOR A SCHOOL CAFETERIA SERVED ON CAFETERIA TRAYS EXPECT A NO SHOW FROM THE CO PILOT AND BE PREPARED TO BE BUSED IN LIKE CATTLE LAST MINUTE CANCELATIONS WITHOUT COMPENSATION A FLYING PUBLIC BUS FOR THE PRICE OF A CHARTERED LIMO STRICTLY FOR THE MASSES… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“worst of the worst”

Written on: 04/04/2018 by Bailey220 (1 review written)

After being held by security at Gatwick last year for over an hour due to a mistake by BA staff in double issuing boarding passes, I am still waiting for an apology or response about the complaint. I tried them again this year and whilst we have not flown yet they are messing about with booking and changing seats already booked and paid for. No one in customer services can help all they do is say sorry and that is it. I won't be using them again, I may as well fly budget airlines, because it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“Not fit for purpose ”

Written on: 20/03/2018 by lsPollock55 (1 review written)

'Sarcasm is the lowest form of wit', is a saying attributed to Oscar Wilde. In this review of my recent experience on British Airways Club Class from Heathrow to Bangkok return, I am tempted to use those words to accurately describe events. First...the reason for my booking. It was in response to the folk who contacted me to ask why I had not included BA in a detailed comparison review I did, which compared the quality of Business Class cabins on five major airlines that flew the same… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bw2412's Comment

Written on: 27/06/2019

Completely in agreement. They think giving you a complaint or incident number solves the matter - IT DOESN'T

I can't believe how bad they have become.

One thing I disagree with. The medal should be plastic. They don't deserve any metal

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★☆☆

“Good job”

Written on: 10/03/2018 by Farrellwr108 (1 review written)

Your service is amazing. I enjoyed my trip. The hospitality was superb and the staff customer care right from the airport in Barbados to the uk is extra ordinary. Thank you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Flight experience”

Written on: 09/03/2018 by MummyTina (1 review written)

I flew from Heathrow (London) to Accra on 7th February 2018 and my experience was excellent. I was the last passenger to board the plane with my husband due to a delay at the immigration at Heathrow. As I had already checked in I asked the immigration officers to call the flight crew to inform them of the delay but I was told they didn't have the facility to alert the crew. Consequently, I held up the plane. One can imagine how embarrassing this was when I finally boarded the plane and I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Pretence at customer service”

Written on: 21/02/2018 by Iceblues (1 review written)

Not worth outlining my issue in detail, as so many others on this site have outlined similar issues. I was head of operations for 10 years for the world's leading insurance market so I understand things go wrong. It's how you react that makes the difference. BA make it impossible to speak to anyone with any actual authority (no email address on their web site only telephone contacts). Spent 6 hours whilst abroad costing God knows how much to just be given the party line. Eventually told have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Changed our airport!”

Written on: 12/01/2018 by FreddyMalone498 (1 review written)

Once booked, BA changed the airport we were landing at. We have already booked parking and a hotel at Gatwick. Rang ciustomer service. The best they could do was compensate the cost for travel between airports. No compensation for messing us about and increasing our journey. Extremely poor regard for customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“worst flight and customer service ever”

Written on: 10/01/2018 by vwYork194 (1 review written)

Bad customer service, unprofessional service. Do not care about helping people. If they make a mistake they just do not care and do not try to help but they tell you to just leave and they cannot help. British airways at San Diego airport just told my wife after a flight delay for 2 days that she should call british airway without booking her a hotel reservation. they just tell her to leave. This shows how careless they are. very unprofessional. will never recommend british airways to no one… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Indifferent Customer Service”

Written on: 08/12/2017 by 96Schaefer (1 review written)

I normally am a fan of BA, until now. I just spent six hours dealing with their "customer service" department as I tried to rebook my flight they cancelled. Not only did they move my London to DC flight from January 4 to January 5, but they tried to charge me additional fees for the privilege of rebooking my seats, which I had already paid to reserve on the cancelled flight. Complete indifference from their customer service representatives, who did not care about the inconvenience they caused… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“A National Embarrassment”

Written on: 04/12/2017

My experience of British Airways is that their customer services are almost entirely non-existent with bog standard scripted responses being the norm rather than any individual service. I ended up with 13 different incident numbers for same incident. I contacted an office twice and my complaints were handed straight back to Customer Services, which was hilarious as they were the people we were complaining about. When I had the timidity to query their compensation/refund policies which appear… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“National airline..not a good advertisement ”

Written on: 28/11/2017 by Cabbie61 (2 reviews written)

Have just flown with BA for the first time in a few years ...what has happened they have really gone downhill. It was a 7 1/2 hour flight from Dubai and within an 1 1/2 hours of boarding got served our hot meal...fair enough but that was it for the rest of the flight!! An hour or so before landing they came round with an offer of a lukewarm tea or coffee and a basket of MINI choc bars...I was thinking initially that was just a snack before being offered a box snack like previously but that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview