Lanchester Pet Resort, Durham Reviews

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Latest Reviews

★★☆☆☆

“Read before considering here for your pet”

written by 114Bender on 06/12/2022

The fact that you cannot leave any reviews of this place on Facebook says it all. They have a private group for those who leave their pets with them and that's it. No page to leave reviews. Which makes you wonder, why? I'm keeping myself anonymous because of the attitude of the main owner and for fear of backlash from her. I know other people who have used these kennels and have had similar complaints. The attitude from the main owner (unable to name her due to website policy) is terrible. She makes you feel like an inconvenience for wanting to leave your pet with her. Very strict times to leave and pick up your pet. I understand this is because they're busy but again, she makes you feel like a naughty child for asking for some flexibility or if you arrive when they expected you at a different time, even though its open between 10-12 pm and then 4pm-5:30pm for drop offs/pick ups. She also says you've said things when you haven't. For example, "you said you would pick her up at 11am" when you never said that at all! I took my girl for a walk after collecting her from the kennels. She had 3-4 wees in the space of 15 minutes which suggests she had not been let out for a pee at all during the afternoon before we collected her. My friend left her dogs here a few weeks back. Again, the main owner upset my friend by making personal comments about her! So rude. Again, I will not go into detail about this, so to keep my friend anonymous too. Another friend left her cat here a while ago and said they have never returned due to how they made her feel and the comments made about her cat who was nothing how they described her. There is more I could say but this would no doubt identify me and my pet and I wouldn't put it past the owners to try and sue me/seek revenge, even though I am well within my right to leave this review because its honest. No doubt they will reply to this, and you'll see for yourselves the attitude is apparent from how will reply.

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★★★★★

“She loved it”

written by Flossybabe on 27/06/2022

Well after a long time coming finally had our holiday and BEAU was ready for hers . As soon as we arrived.Beau was wagging her tail happy to see everyone and off she went without even a glance back at us We know that Beau will be well looked after with plenty of love and cuddles staff always give 100% dedication and love to your little family menbers and knowing this you can go enjoy your own holiday We have been using lanchester pet resort for 3 years twice a year now and would not use any other. I would highly recommend to anyone who are wanting the best care for their beloved animals .. big shout out to all the team xx see you in october ..

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★★★★★

“Holiday time ”

written by 116Larsen on 24/06/2022

Holiday time again, and my three kids (dogs) feel like it’s holiday time for them too, as soon as my three dogs realised they were at Lanchester Pet Resort, they were off after running around they head straight for their bungalow they stayed at last time, if their tails was attached to a helicopter it would take off, during there stay, on Facebook the owner of Lanchester pet resort posted photos of all three running around and having cuddles from the staff, my wife and I really enjoyed our holiday knowing the fact that our kids are being well looked after with cuddles, food and a good time playing, and was a good talking point to people we met, on return Bailey, Dexter and Tiffany took some catching lol, thank you to all the staff at Lanchester Pet Resort for looking after our kids with genuine care enabling us to miss our kids but enjoy ourselves, will definitely see you next year

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★★★★★

“I was worried to leave our dogs but I had nothing to...”

written by Yestales on 08/09/2021

I was worried to leave our dogs but I had nothing to worry about, they showed us around and the facilities were the best I’ve seen, and they updated us with photos along the way all three looked as they were having a ball chasing each other around the field they have for the dogs to play safely, I had to drag Dexter and Tiffany away thank you very much and we will see you again and I have no problem recommending anyone to Lanchester pet resort thank you

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★★★★☆

“Doggie Hotel! ”

written by Pinkney1 on 15/09/2018

My dog Winston always goes here whist we go on holiday and we have always been happy with the service we have received, he’s a terrier and not the easiest dog to handle sometimes, but they always do a good job, He’s always excited to go in, and not so keen to come home! We never worry about him while we are away, which shows how well we know he is cared for! Keep up the good work!

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★★★★★

“Great place”

written by Andrealyons on 20/05/2018

Tod border collie has never been away from home stayed at the pet resort for the night. When I went to pick him up he ran over to the owner of the resort with hugs and kisses was totally not interested in me, so I can only say he had a fab time . You can tell they are animal lovers and deserve a medal for there dedication. I will use again. The price was amazing, so I left a tip as gratitude. It’s called a resort because it is just that. Thanks to the owners and staff.

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★★★★★

“2 very happy dogs !!!!!!!”

written by townys on 22/05/2017

After looking at several kennels for beau and eddy these kennels were the best choice . We were very nervous about leaving them as they have have never been boarded before. When dropping them off the person I dealt with  re assuured us they would be fine . We have been to collect them today 22/5/17 and what what can we say .., we were greeted by 2 very happy dogs wagging tails and looking very relaxed all our worry was over nothing. we cant even believe the change in Eddy out little 10 year old dog , he has come home and is chasing after a ball which he has never done before he seems to have found a new release of life. Both dogs have been looked after to high spec looking very clean and healthy. I would not hesitate to recommend these kennels to any one and thank you to the person I dealt with, husband and staff for all the hard work you do to make sure your customers can have a relaxing time knowing their pooches etc are being well looked after . They will be back in October for 2 weeks and i will have no concerns at all about leaving them for a longer period of time

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Christine123's Response to townys's Review

Written on: 25/05/2017

Thank you so much for your nice words. It does make our job easier when we have lovely dogs to work with xxxx look forward to seeing you all again xx

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★★★★★

“Really Happy”

written by Vickiamber on 23/04/2017

I have just found this review page when looking up the opening times. I just want to add to it to say my German Shepherd Amber is looked after exceptionally well and I would never go anywhere else! Amber is not friendly with other dogs but there have never been any incidents in all the time (about 6 years) since I started bringing her. I can be completely relaxed knowing she is in good hands. She is always happy to go, wagging her tail on the way in and she gets a big welcome when she arrives. I am sorry to see that bad review on this page. It is totally uncalled for. the person I dealt with and her husband do an amazing job and have so much love for all of their 'guests'.

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Christine123's Response to Vickiamber's Review

Written on: 01/05/2017

Thank you so much, it makes us feel so nice that we are doing a good job for you. Amber is a lovely Shepard and we love having her too.

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★★★★★

“Having put my little toy poodle in here for a week,...”

written by Bakerit441 on 17/10/2016

Having put my little toy poodle in here for a week, collecting her today, I couldn't be happier! I think she's quite enjoyed herself! Such a difference from the last place I used. Will be sending her again without any hesitation. They were so caring and obviously loved the animals in their care. She is clean, brushed, been out for exercise and I am really impressed. Thank you for looking after my daft baby so well!

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Christine123's Comment

Written on: 17/10/2016

Aww thank you so much, she is a little darling mind. look forward to seeing her again xx

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★★★★★

“Definitely will recommend to everyone ”

written by jzMacKay1979 on 13/10/2016

My two shih tzu looks so happy when we picked them up, was really worry as we have never left them in the kennel before, I'm so glad they come back happy and healthy, especially the boy seems been so spoiled. Thank you so much, will definitely take them back.

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Christine123's Comment

Written on: 17/10/2016

Thank you for your kind words, we loved having them, we look forward to seeing them again.

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★★★★★

“Home from Home”

written by LoopieLola on 20/07/2016

I couldn't be happier, my furbabies loved their stay. I've always felt hesitant about leaving them anywhere but no more. The updates and photos really put my mind at ease and let me enjoy my break without worry. I actually think they'll be looking forward to their next stay. Loved and cared for - perfect xx

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Christine123's Response to LoopieLola's Review

Written on: 20/07/2016

Awww thank you so much, we work so hard and is so nice to be appreciated. I am so glad your babies enjoyed their stay with us xxx

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★★★★★

“Thank you so so much!!”

written by hpritchard on 11/07/2016

I was worried about leaving my babies, but I didn't need to worry. They were obviously taken care off very well, thank you so much for the lovely photos. The reaction of my pets showed they enjoyed their stay and I have booked in for September, thank you so much.

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★★★★★

“Happy dogs”

written by vyPhillips75 on 20/06/2016

My dogs had clearly had a great time and lots of attention when at lanchester pet resort. One was more excited to see the owner as he thought he was coming out to play again than to greet me to take him home. Definately taking them back.

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Christine123's Comment

Written on: 20/06/2016

Thank you very much for your comments. We do strive to give the dogs the very best time we possibly can whilst boarding we us, after all it is there holiday time too xx

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★★★★★

“Best kennels I have used”

written by Brennan494 on 15/04/2016

My Labrador Jake gas stayed here several times, originally with our other lab Molly who we sadly lost almost 2 years ago. Jake suffers from separation anxiety but has always returned from these kennels a happy boy. He has been quite agitated when returning from other kennels. Whatever they do there seems to suit my dog and that's my priority. Definitely the best kennels we have used. They are clean warm and the staff seem to love animals. What more can you and your dog want?

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Christine123's Comment

Written on: 16/04/2016

Thank you so much, it is nice to feel appreiciated, as we love what we do. I do know who you are as you mentioned your dogs names. We love Jake and he knows it, we also miss Molly. xxxx

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★★★★★

“Simply the Best”

written by maidofthenorth on 13/04/2016

I have been using these kennels for nearly eleven years. During that time I have boarded three dogs there. It was a recommendation that a friend had given to me. Nothing is too much trouble for the staff, the animals are cared for as if they are their own. The kennels are light and airy and clean. There is plenty of space in them too. Dogs are played with and let out in the SECURE grassed area several times a day to roam and play. Various diets are catered for, special requests are also given if possible. My dogs are always happy to go and love the staff. Even when we had a death in the family, over three hundred miles away, the owners took my dogs with no warning. Fantastic. I WOULD NEVER GO ANYWHERE ELSE.

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Christine123's Response to maidofthenorth's Review

Written on: 13/04/2016

We do or best with all dogs and cats to make there stay as happy as we can get it.

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★★★★★

“Simply the best”

written by Cobyv332 on 12/04/2016

I have taken my dog to other kennels and always when picking him up he has been crying and obviously distressed so when I took him to the pet resort I was worried. However when I picked him up he was very happy, no crying at all and not clingy. He was at ease with the owners and the young girl who brought him to me. I observed him before he saw me and observed a very happy dog ready to play. I am delighted with the care he receives at the pet resort, when I take him to the kennels he goes off with the owners and doesn't even look back, when I pick him up he isn't distressed at all. Everyone at the kennels call him by his name, fuss him and he is always pleased to see them. I would highly recommend these kennels.

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Christine123's Comment

Written on: 12/04/2016

Thank you so much for your review, i am so pleased you were happy with our service, we do work long and hard to try and make a dogs stay with us as happy as we can make it.

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★☆☆☆☆

“Disgraceful”

written by Stanton281 on 11/04/2016

We went on holiday from 01/04/2016 until 09/04/2016 and all I can say is thank the Lord we were not away for longer otherwise I don't think my dogs would have survived the ordeal of being placed in these boarding kennels.They did appear to be thinner than when they were dropped off but we put that down to fretting, but since Saturday we have been met with mounds of diarrhoea and vomit from my 3 dogs. I do not believe that my dogs were fed the food I requested (pedigree chum) and that they were not cared for in the way we were described they would be treated. My 14yr old Jack Russell has had to go to the vets because of her stomach ache and my 10 yr old Jack Russell now weighs less than my puppy. I hope that you take my advice when I say DO NOT board your cats or dogs at these kennels. I only wish my dogs could talk to tell me exactly what went on for that week.

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Christine123's Comment

Written on: 12/04/2016

So sorry you felt the need to put on such lies. Photos of them are on our facebook page, which were only taken a short whle before they were picked up. They looked as good when they came in to when they left. All three of your dogs ate there food as if it was there last meal and fed on Pedigree pouches, how dare you speculate we would feed them on different food. The girls that help out here have taken your comments to there heart as they work so so hard like the rest of us, to make all pets feel as happy as we can get them to be. It is just a shame that the 100s of happy customers are not as quick to write good reviews and the ones who want to put nasty ones.

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Christine123's Comment

Written on: 13/04/2016

I do find it very sad that one person out of 50 dogs we have looked after has made these above comments. It would not be in our interest to feed them something different to what has been requested, if we did not stock a brand we ask the owner to bring it.
We not only have photos of the dogs 30 mins before being collected, looking happy, healthy and fit, we also have CCTV showing them on pick up, running around the reception, not that keen to go home.
Anyone seeing these pictures can see how cared for they were. We can not be held responsible for what they eat when they return home or what bugs they pick up on return home.

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Maidofthenorth's Comment

Written on: 13/04/2016

Please see my review above. I am really surprised by this, as my dogs have always loved going there. No I'm not a member of the family or friend, as such, but I do know that in the eleven years my babies have boarded there they have received nothing but love and kindness.

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Christine123's Comment

Written on: 15/08/2016

Thank you so much for your nice comments, in the main we have some really lovely customers and dogs/cats that come here, but sadly you will always get one that spoil it for us.

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★★★★★

“My dogs holiday”

written by Timmy1155 on 31/05/2015

I boarded my dog for the first time, he has never been away from home and he is over 11years old. I had been to inspect the kennels before hand and I can honestly say. I was impressed. I decided the small bungalow would best suit my dog. It has a tv and the owner assured me the heating would be turned on each night ,he had a bed in the room and I took his blankets , and left them. The owners I have to say were very nice and are genuine animal lovers. My dog stayed two nights and I must say. I was stressed. But when we picked up our dog it was obvious he had been well looked after and he was really. Happy. He is booked in again we go on our main holiday in three weeks time and I have no worries about leaving him . I. Will recommend. The pet resort. , it was very clean and the setting and surroundings are fantastic. A big thank you. To all .of you.

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★★★★★

“My dogs loved the pet resort it was the first time we...”

written by Victoriar43 on 15/05/2015

My dogs loved the pet resort it was the first time we had left them before and we were abit worried at first but then staff was lovey and reassured us that they would be fine and true to their word my dogs were fine they were in for a week and when we picked them up they were happy and very heathy I was pleased with the care they had and would deffenitly let them stay again.

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★★★★★

“Highly recommend ”

written by Nehemiah461 on 06/02/2015

I boarded my border terrier with lanchester pet resort and I have to say I'm very pleased she come out happy and smelling lovely the kennels are very spacious inside and outside runs with heating indoors when I actually turned up to pick my dog she was actually already outside playing on the field looking very happy staff were very friendly and it was nice to get updates on there website and pictures of my dog having her holidays so would deffo recommend boarding your dog with them

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