Lanchester Pet Resort, Durham Reviews

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★★★★★
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Latest Reviews

★★★★★

“Great place”

Written on: 20/05/2018 by Andrealyons (1 review written)

Tod border collie has never been away from home stayed at the pet resort for the night. When I went to pick him up he ran over to the owner of the resort with hugs and kisses was totally not interested in me, so I can only say he had a fab time . You can tell they are animal lovers and deserve a medal for there dedication. I will use again. The price was amazing, so I left a tip as gratitude. It’s called a resort because it is just that. Thanks to the owners and staff… Read Full Review

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★★★★★

“2 very happy dogs !!!!!!!”

Written on: 22/05/2017 by townys (1 review written)

After looking at several kennels for beau and eddy these kennels were the best choice . We were very nervous about leaving them as they have have never been boarded before. When dropping them off the person I dealt with  re assuured us they would be fine . We have been to collect them today 22/5/17 and what what can we say .., we were greeted by 2 very happy dogs wagging tails and looking very relaxed all our worry was over nothing. we cant even believe the change in Eddy out little 10 year… Read Full Review

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Christine123's Response to townys's Review

Written on: 25/05/2017

Thank you so much for your nice words. It does make our job easier when we have lovely dogs to work with xxxx look forward to seeing you all again xx

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★★★★★

“Really Happy”

Written on: 23/04/2017 by Vickiamber (1 review written)

I have just found this review page when looking up the opening times. I just want to add to it to say my German Shepherd Amber is looked after exceptionally well and I would never go anywhere else! Amber is not friendly with other dogs but there have never been any incidents in all the time (about 6 years) since I started bringing her. I can be completely relaxed knowing she is in good hands. She is always happy to go, wagging her tail on the way in and she gets a big welcome when she arrives… Read Full Review

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Christine123's Response to Vickiamber's Review

Written on: 01/05/2017

Thank you so much, it makes us feel so nice that we are doing a good job for you. Amber is a lovely Shepard and we love having her too.

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★★★★★

“Having put my little toy poodle in here for a week,...”

Written on: 17/10/2016 by Bakerit441 (1 review written)

Having put my little toy poodle in here for a week, collecting her today, I couldn't be happier! I think she's quite enjoyed herself! Such a difference from the last place I used. Will be sending her again without any hesitation. They were so caring and obviously loved the animals in their care. She is clean, brushed, been out for exercise and I am really impressed. Thank you for looking after my daft baby so well!… Read Full Review

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Christine123's Comment

Written on: 17/10/2016

Aww thank you so much, she is a little darling mind. look forward to seeing her again xx

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★★★★★

“Definitely will recommend to everyone ”

Written on: 13/10/2016 by jzMacKay1979 (1 review written)

My two shih tzu looks so happy when we picked them up, was really worry as we have never left them in the kennel before, I'm so glad they come back happy and healthy, especially the boy seems been so spoiled. Thank you so much, will definitely take them back… Read Full Review

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Christine123's Comment

Written on: 17/10/2016

Thank you for your kind words, we loved having them, we look forward to seeing them again.

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★★★★★

“Home from Home”

Written on: 20/07/2016 by LoopieLola (1 review written)

I couldn't be happier, my furbabies loved their stay. I've always felt hesitant about leaving them anywhere but no more. The updates and photos really put my mind at ease and let me enjoy my break without worry. I actually think they'll be looking forward to their next stay. Loved and cared for - perfect xx… Read Full Review

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Christine123's Response to LoopieLola's Review

Written on: 20/07/2016

Awww thank you so much, we work so hard and is so nice to be appreciated. I am so glad your babies enjoyed their stay with us xxx

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★★★★★

“Thank you so so much!!”

Written on: 11/07/2016 by hpritchard (6 reviews written)

I was worried about leaving my babies, but I didn't need to worry. They were obviously taken care off very well, thank you so much for the lovely photos. The reaction of my pets showed they enjoyed their stay and I have booked in for September, thank you so much… Read Full Review

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★★★★★

“Happy dogs”

Written on: 20/06/2016 by vyPhillips75 (1 review written)

My dogs had clearly had a great time and lots of attention when at lanchester pet resort. One was more excited to see the owner as he thought he was coming out to play again than to greet me to take him home. Definately taking them back… Read Full Review

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Christine123's Comment

Written on: 20/06/2016

Thank you very much for your comments. We do strive to give the dogs the very best time we possibly can whilst boarding we us, after all it is there holiday time too xx

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★★★★★

“Best kennels I have used”

Written on: 15/04/2016 by Brennan494 (1 review written)

My Labrador Jake gas stayed here several times, originally with our other lab Molly who we sadly lost almost 2 years ago. Jake suffers from separation anxiety but has always returned from these kennels a happy boy. He has been quite agitated when returning from other kennels. Whatever they do there seems to suit my dog and that's my priority. Definitely the best kennels we have used. They are clean warm and the staff seem to love animals. What more can you and your dog want?… Read Full Review

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Christine123's Comment

Written on: 16/04/2016

Thank you so much, it is nice to feel appreiciated, as we love what we do. I do know who you are as you mentioned your dogs names. We love Jake and he knows it, we also miss Molly. xxxx

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★★★★★

“Simply the Best”

Written on: 13/04/2016 by maidofthenorth (1 review written)

I have been using these kennels for nearly eleven years. During that time I have boarded three dogs there. It was a recommendation that a friend had given to me. Nothing is too much trouble for the staff, the animals are cared for as if they are their own. The kennels are light and airy and clean. There is plenty of space in them too. Dogs are played with and let out in the SECURE grassed area several times a day to roam and play. Various diets are catered for, special requests are also given… Read Full Review

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Christine123's Response to maidofthenorth's Review

Written on: 13/04/2016

We do or best with all dogs and cats to make there stay as happy as we can get it.

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★★★★★

“Simply the best”

Written on: 12/04/2016 by Cobyv332 (1 review written)

I have taken my dog to other kennels and always when picking him up he has been crying and obviously distressed so when I took him to the pet resort I was worried. However when I picked him up he was very happy, no crying at all and not clingy. He was at ease with the owners and the young girl who brought him to me. I observed him before he saw me and observed a very happy dog ready to play. I am delighted with the care he receives at the pet resort, when I take him to the kennels he goes off… Read Full Review

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Christine123's Comment

Written on: 12/04/2016

Thank you so much for your review, i am so pleased you were happy with our service, we do work long and hard to try and make a dogs stay with us as happy as we can make it.

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★☆☆☆☆

“Disgraceful”

Written on: 11/04/2016 by Stanton281 (1 review written)

We went on holiday from 01/04/2016 until 09/04/2016 and all I can say is thank the Lord we were not away for longer otherwise I don't think my dogs would have survived the ordeal of being placed in these boarding kennels.They did appear to be thinner than when they were dropped off but we put that down to fretting, but since Saturday we have been met with mounds of diarrhoea and vomit from my 3 dogs. I do not believe that my dogs were fed the food I requested (pedigree chum) and that they were… Read Full Review

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Christine123's Comment

Written on: 12/04/2016

So sorry you felt the need to put on such lies. Photos of them are on our facebook page, which were only taken a short whle before they were picked up. They looked as good when they came in to when they left. All three of your dogs ate there food as if it was there last meal and fed on Pedigree pouches, how dare you speculate we would feed them on different food. The girls that help out here have taken your comments to there heart as they work so so hard like the rest of us, to make all pets feel as happy as we can get them to be. It is just a shame that the 100s of happy customers are not as quick to write good reviews and the ones who want to put nasty ones.

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Christine123's Comment

Written on: 13/04/2016

I do find it very sad that one person out of 50 dogs we have looked after has made these above comments. It would not be in our interest to feed them something different to what has been requested, if we did not stock a brand we ask the owner to bring it.
We not only have photos of the dogs 30 mins before being collected, looking happy, healthy and fit, we also have CCTV showing them on pick up, running around the reception, not that keen to go home.
Anyone seeing these pictures can see how cared for they were. We can not be held responsible for what they eat when they return home or what bugs they pick up on return home.

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Maidofthenorth's Comment

Written on: 13/04/2016

Please see my review above. I am really surprised by this, as my dogs have always loved going there. No I'm not a member of the family or friend, as such, but I do know that in the eleven years my babies have boarded there they have received nothing but love and kindness.

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Christine123's Comment

Written on: 15/08/2016

Thank you so much for your nice comments, in the main we have some really lovely customers and dogs/cats that come here, but sadly you will always get one that spoil it for us.

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★★★★★

“My dogs holiday”

Written on: 31/05/2015 by Timmy1155 (1 review written)

I boarded my dog for the first time, he has never been away from home and he is over 11years old. I had been to inspect the kennels before hand and I can honestly say. I was impressed. I decided the small bungalow would best suit my dog. It has a tv and the owner assured me the heating would be turned on each night ,he had a bed in the room and I took his blankets , and left them. The owners I have to say were very nice and are genuine animal lovers. My dog stayed two nights and I must… Read Full Review

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★★★★★

“My dogs loved the pet resort it was the first time we...”

Written on: 15/05/2015 by Victoriar43 (1 review written)

My dogs loved the pet resort it was the first time we had left them before and we were abit worried at first but then staff was lovey and reassured us that they would be fine and true to their word my dogs were fine they were in for a week and when we picked them up they were happy and very heathy I was pleased with the care they had and would deffenitly let them stay again… Read Full Review

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★★★★★

“Highly recommend ”

Written on: 06/02/2015 by Nehemiah461 (1 review written)

I boarded my border terrier with lanchester pet resort and I have to say I'm very pleased she come out happy and smelling lovely the kennels are very spacious inside and outside runs with heating indoors when I actually turned up to pick my dog she was actually already outside playing on the field looking very happy staff were very friendly and it was nice to get updates on there website and pictures of my dog having her holidays so would deffo recommend boarding your dog with them… Read Full Review

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★★☆☆☆

“Lanchester dog home”

Written on: 18/11/2014 by Buckleyjk12 (1 review written)

No concerns with my dog when I picked him up,however the male owners attitude was appalling!! Some confusion over opening times, we were accused of breaking in to premises to drop our pet off even though we offered to bring him back an hour later when they were open. Our holiday was spoiled as we worried that his foul mood would rub off on our pet. (He didn't even look at him)!! That said the kennels were clean. Would never return… Read Full Review

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Honeycoco123's Comment

Written on: 11/02/2015

I do apologize if our opening times are unclear. We do our best to make these available by having them on our website, brouchures, telephone answering machine and on the very gates in question. I would add i think i was very accomadating in taking in the said pet when we were closed, also if you found me that bad I don't think i would of handed my beloved pet over and gone off on holiday.

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★★★★★

“A home away from home”

Written on: 15/03/2013

We have used Lanchester Pet Resort over the past 11 years - since our 2 dogs were only puppies. We have always been delighted with the standard of care they receive when staying here. They stay in a double kennel so are not separated from each other. They are able to play out on the central grassed and fenced area every day so they get plenty of exercise. The owners seem to genuinely care for the animals and we have no hesitation in recommending this accommodation… Read Full Review

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Christine123's Comment

Written on: 13/07/2013

Thank you for your lovely comments.

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★★★★☆

“I have used Lanchester pet resort regularly now for...”

Written on: 15/06/2010

I have used Lanchester pet resort regularly now for some time. I have always found them helpful towards my requirements and loving towards my dog. He seems happy to go there and I feel he is well looked after. What more can I say, I continue to use them with no reservation. :-) J. W… Read Full Review

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★★★★★

“We always use Lanchester Pet Resort because we know...”

Written on: 15/06/2010

We always use Lanchester Pet Resort because we know our cats and dog get looked after there. I am not sure about a previous review but this cattery and kennels are based in Co Durham not Devonshire, so sounds like someone has put a review in the wrong place as this does not sound at all accurate to Lanchester Pet Resort. The place is run very professionally, certainly do not allow my dogs and cats to go home in poor conditions. Our animals are very well looked after and are never scared. I… Read Full Review

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Christine123's Comment

Written on: 13/07/2013

Thank you for you words

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★★★★★

“Myself and friends have used these facilities for...”

Written on: 16/06/2010

Myself and friends have used these facilities for years, they have turn mine and other dogs from shy, scared dogs into happy go lucky ones. I have never had any complaints.
Care they recieve are over and above what you would expect. The accomadation is lovely and the owners work so very hard to maintain standards.
They have a great modern cattery which has plenty of room and comfortable and comes complete with scrathing posts and beautiful beds. Love it… Read Full Review

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