Really poor customer service. After spending over £25,000 with this company, the service currently being received is atrocious. After having multiple units fitted in our house, and never having an issue before, we are now seeing what their customer service is really like, now there’s a problem. Instead of the carpet being rolled back, the fitter insisted on removing the whole carpet and underlay for the whole room which I now have to pay to have fitted again. All because he wanted to cut the wood in the room when he could have cut anywhere else. They don’t want to know even though it doesn’t say that the fitter has to do that. And for the money I’ve paid them you’d think they would want a happy customer who has returned over and over. Won’t ever again now.

Hammonds ethos "Measure twice and cut once" went out the window with our installation. I called Hammonds part way through the installation as it was clear the fitter had no idea what he was doing. Customer Services advised they had assigned the wrong fitter to the job and that he was NOT qualified to do our installation which was classed as a red job. I had an appointment booked before the fitter left for someone from Hammonds to come and assess the work and when the fitter came, he was "speechless" at the mess we had been left with. We were immediately booked in for a complete refit. Refit complete, we were advised that we would be compensated £50 for our patience to put towards a takeaway. Bearing in mind our wardrobe cost over £3000. Fast forward 6 weeks and the wardrobe has disconnected itself from the wall, meaning the door catches every time it is opened and closed, and the side panel moves away from the wall. I called Hammonds and was asked to send photos which I did, I got a voicemail the week after saying we were booked in for someone to come sort the issue...appointment is 2 months later! I called Hammonds again and asked if there was an appointment available sooner, the lady said she was surprised that we have to wait so long and would try and get us something sooner. Over 1 week later someone else calls to confirm the appointment cant be brought forward. I asked if this is normal for a customer to wait 2 months for a product to be fixed, to which she replied we have no guideline we just fit you in when we can, it also doesn't help that you live in Scotland as we don't have many people available to go up there. I cannot stress enough how horrible our experience has been with Hammonds, I wish we could turn back time and give our money to a company that gives their customers the service they deserve.

Approach with caution! Mis leading, will take your information, personal details and even sign you up to a credit check and finance to then be told they cannot offer the goods! The designer may talk the talk but don’t fall for his tricks. Unfortunately our experience was less than adequate and when things go wrong, Hammonds have no interest in trying to rectify things and will just blame each other.

First fitting only half done as corner unit had missing parts. Waited months for job to be completed. Corner unit finally finished but different shade of colour for some o the panels but had been fitted well. Next they send someone to change some panels. Within an hour of the fitter leaving one panel came away from the others. Where panels were changed the idiot did not remove the old glue so the new panels did not sit flush. The fitter seemed to think that filling all the gaps with filler is acceptable. The fitter also put filler in areas that had been agreed would be left. One top panel is out of line so the fitter cut the bottom of the joint at an angle and put filler in. We don't want them back as each time they try to put something right it ends up ten times worse. PERSONALLY I WOULD NEVER LET THEM NEAR MY PROPERTY.

We ordered 2 installations from Hammonds costing just short of £9k. We always believed the company stood for the very highest standards of excellence and that the bespoke fitting would be of the finest quality. How wrong we were! We received many communications, and a contract, to remind us that the rooms should be free of everything. To comply, we removed all our belongings, however, this rendered other rooms unusable. They said the work would be completed in 2 days. On the day, the fitter arrived for the lounge installation [GU906] but some large and very necessary parts were missing and he would return in 3 weeks. We had to cancel our electrician who was on his way to assist with lights and sockets (PLEASE NOTE: all our sockets would have been covered up or inside cupboards. It’s your responsibility to sort this out) We informed Customers Service that being disabled and living in such disarray would be a great inconvenience and dangerous. We asked if they could speed it up - no chance! Customer Service ring ALL the time but actually do nothing. They promise to look into things and ring back but never do (this happened a lot). 3 weeks later the 1st fit began. However, when it was finished it fell far below any suitable standard, especially given the cost. Everyone who saw it was shocked at the unfinished, shoddy appearance. Inside the tall glass display cupboards, some hinges had covers, others didn’t. ALL of the predrilled holes for shelves and additional hinges were left unfinished (showing pale holes in dark grey wood). The inside base had been badly cut, was gnarled, and again showed a completely different colour underneath. There were many marks and scratches. Hammonds started emailing and texting the following day asking for the final installment (10%) but the fitter was going to return with missing screw cups and a finishing strip above the centre. We contacted Customer Services to tell them that the job was not actually finished and that we had found faults. We were asked to send photos, which we did but no comment was ever made regarding this. For another 9 days, we could not put our things away until the fitter returned to attend to the remedial work. During this time and we were having to prepare the other room for the wardrobe installation [GV160]. As this involved taking apart and moving a medical bed to the lounge, I rang to ask for written assurance that the 2nd job would happen on the correct date and that all the parts were ready and available so it would not be a repeat of the 1st. Although we were told that they would do this, they never did. When the fitter came to finish the 1st job, he added the strip and screw cups. These were in a pale grey plastic and look completely out of place. We had to go and buy black screw cups to ‘dampen down’ the terrible cheap look. Not the finish we thought we were paying for. The wardrobe installation did begin on the allotted day but once again there is a problem. One of the mirrored wardrobe doors had lumps in the vinyl finish and it will now take 3 weeks for a replacement to come.

Shocked by the attitude of agent in Customer Services. Very arrogant and has no idea of the Consumer Rights Act 2015.

I would rate lower if I could. Paid £3000 for fitted wardrobes, we had 2 surveyors round to measure and 'ensure it was correct'. The fitter was excellent, except the order was missing shelf and other bits, so the installation could not be completed. We waited 48hrs for contact from customer services and in the end contacted them, customer services informed me that so long as they complete the job in 30 days!!! they offer no compensation at all. I asked, if she was me would she be happy? No she wouldn't but that's the policy. So 30 days to fit some wardrobes is acceptable apparently. Not forgetting the 2 months wait for the order initially!! We paid a premium price for what was sold as a premium product and service and other than the fitter I will have nothing to do with this company again. Go elsewhere.

3 bedrooms installed with furniture - colour match on surround and doors absolutely appalling in one room - Hammonds Customer service dreadful - state is as advertised in showrooms - would like to see where! Will not liaise with me as a good customer having spent thousands of pounds on 3 installations. Refuse to send a representative to my home to view their work after stating that they had not seen such a drastic colour variant before from photographic evidence sent to them. Refuse to compensate, replace or refund. Now will not respond to my further communication regarding my complaint.

Had a kitchen fitted just over 3 years ago. A catalogue of errors occurred during the installation which increased the time we were without kitchen facilities to almost 4 weeks. We have had to replace the fridge freezer which was installed, at just over 2 years old, and we’ve currently been waiting for hinges to be replaced on a door. Easy to understand why they no longer fit kitchens

Paid just under £10,000 for fitted wardrobes - for that price you expect nothing but the best - however with Hammonds you get no such thing. After the initial installation took place, we discovered almost every single door and panel were extremely faulty - highly visible lumps and bumps in the finish, sharp corners, chips, panels and edges that were different colours and finishes, and edging strips that began peeling off within 24 hours of fitting. As a result of this, almost everything but the main carcasses of the wardrobes required removal, resupplying and refitting. So the second fitting happens some weeks later and guess what... Most all of the replacement doors etc. feature exactly the same faults as the first. So all of these then had to be removed and replaced for the third time... Yet things still weren't anywhere near right, resulting in a fourth removal and refit! Finally the quality had improved to a reasonable though far from acceptable standard, but by this point we were completely fed up with the months of disruption to our lives that we wanted nothing further to do with Hammond's Furniture (more fool they as we had originally intended to have them supply wardrobes to a further four bedrooms in our new house). Hammond's after-sales got in touch to say we were entitled to compensation, which naturally we welcomed... That is until they made the derisory offer of £200. We replied telling them that this was totally unacceptable, particularly as their negligence had caused me to have to take a further 10 days off work to accommodate the refits, at which point they upped their offer of compensation to a paltry £400, which we again refused to accept, resulting in them making a third and final offer of £550. So in terms of time alone (not even considering the cost of redecoration we're facing as a result of end panels having to be removed and refitted, the disruption to our lives and the stress involved) Hammond's Furniture value my time at approximately £55 per day. I can assure you I lost a great deal more than £55 per day in work. And just to add insult to injury, we were threatened with legal action for our final payment on account before they'd even resolved the matter! Don't waste your money (and time) with this woeful company, they're an absolute disgrace.

If you would like to add grief and pain to your tranquil home then please chose Hammonds. We thought Hammonds was a reputable company so went ahead and placed a full room wardrobe (expensive but we thought its a good company so its worth it and chose them over some British local companies) Shame we didnt chose the local companies who even offered to have it done in 3 weeks, nope we decided to wait 4 months for Hammonds, They came and installed but the finish was awful so we had a revisit booked where one person came to take notes after 4 weeks and 3-4 weeks after which the revisit was booked. This person came unprepared and completed 30% of the job, left the wardrobe unusable and left with a right mess with a promise to come back Monday, Monday came and went, Tuesday I get a text (no explaination) that your revisit is now booked for 3 weeks from now, WOW! So, we are supposed to be with a mess that you created. To top it all they have the cheek to ask would you like to pay for the second wardrobe so the second install can still go ahead in 1.5 week from now. Obviously they are not getting our seond install. That will now go to another company. Thank you very much, Stay away! Seriously!

New wardrobes sliding doors already off the rails and hammonds not prepared to visit for 6-8 weeks to repair. Mirror door in child’s bedroom- unbelievable given the price paid for expected service experience. Don’t waste your money - if you think you are buying quality and service you certainly are not!!!!

In my experance an over priced company . Wanted a kitchen ..got chipboard flimsy material that has never been right needs to be ripped out ofter 3 months . Paint chips .. base board dosnt match the colour so stands out. Hinges not strong enough so bend. Corner unit dosnt fit ...any thing but to try and find a solution Being told its OK to be out of your main room for months because of a free standing unit .. no one should be subjected to this ineptitude - let's rip out units already installed ??? Hateful company- in my experance avoid

I brought my kitchen a year ago, and its never been right .. marketed as bespoke manufactured... recieved chipboard flatpack . Paint issue and miss matched iron work , for supply only . Draws bending , as is the couner unit, as not designed to hold the weight of the doors supplied. Had some money off , but one cares enough to acknowledge the fact that blue paint on a white base board looks awful when chipped ( which despite a full re spry still dose ) had a larder unit, which doesn't pull out , everyone just ignored this fact , as they can't respond, as would cost them too much to replace. This was not the unit on display, when we purchased . Speaks volumes in my experience? Also took months to fully deliver , a supply only order.

Very happy with the finished product. High quality and very professional service

The designer gave us lots of help in designing what we wanted, followed by a visit at a later date by someone that measured our complete room by laser to comfirm the exact measurements for production. An online account is set up at the behinning of the process where you can see plans and visual layouts of your room along with the accounts and payments. The fitters, worked tirelessly in a very tidy, were considerate and friendly and have given us a wonderful study fitted to a high standard. Would highly recommend Hammonds

Excellent service - my new wardrobe looks brilliant and the fitter, Jonathon, was friendly and did a wonderful job!

Second time using Hammonds and have been really impressed both times. The whole experience from initial design through to fitting has been first class. Also, a big shout out to the customer services team who managed to bring our fitting forward by two months and are always reachable by phone and email…really refreshing to get immediate replies to customer service queries and they really do seem to value your custom. Will definitely use again.