Hammonds Furniture Reviews - www.hammonds-uk.com

★★★★★
4.5 / 5
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Latest Reviews

★★★★★

“Excellent service ”

Written on: 03/12/2020

Excellent service! Our fitter contacted us with the estimated arrival time the night before and confirmed on the morning. He worked quickly and efficiently and kept us updated as he went along. All floors were covered as he worked and everywhere was left tidy. The wardrobes are excellent with no fitting issues. Doors, handles and fittings were all positioned accurately and the overall look is fabulous. Really pleased - exactly as we had planned… Read Full Review

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★★★★★

“New wardrobes”

Written on: 02/12/2020 by Yahirw464 (1 review written)

Worked well long hours pleasant would recommend this company (fitter) … Read Full Review

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★★★★★

“Great service ”

Written on: 27/11/2020 by Dolanfk444 (1 review written)

Great service, wardrobes look fantastic. I would definitely recommend Hammonds and the person I dealt with… Read Full Review

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★★★★★

“Great fit ”

Written on: 06/11/2020 by Avene (1 review written)

Great fit by the fitter! Very friendly and helpful. Went out of his way to help with our difficult wardrobes!… Read Full Review

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★★★★★

“Thanks Gaynoy”

Written on: 28/10/2020 by Mrporter123 (1 review written)

I visited your store today as I’m looking for a fitted bedroom for my new build house, I have to say the customer service was outstanding! I was met by a saleswoman at your failsworth store & I couldn’t praise her enough! Nothing was too much trouble, pleasant, polite & her product knowledge was first class! As soon as we’re ready we will be back to purchase. Thank you again hammonds… Read Full Review

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★★★★★

“Wonderful experience!”

Written on: 20/10/2020 by lauralatham (1 review written)

Wonderful experience from start to finish! From the initial quote, to the surveyor, our account portal (great communication) and our fitter (who was particularly marvellous). The fitter arrived on time, was professional, impeccably tidy and a perfectionist (which we loved!). With regards to Covid-19, he was respectful of the fact we were in the vulnerable category wore a mask, gloves and even used anti-bac wipes which we really appreciated. Our wardrobe is even better than we’d hope, we… Read Full Review

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★★★★★

“We needed a new bedroom”

Written on: 11/10/2020 by duncanhenderson (1 review written)

After a showroom visit where we saw the quality we had a designer home visit. After good discussions we agreed a design that met our needs. The subsequent surveyor visit resulted in full communication and technical refinements. The great communication enabled us to fully prepare for the installation. Installation commenced as planned as arranged. The installer was a dedicated professional who was determined to do a good job. It had to be right and he was duly proud on completion. We now have… Read Full Review

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★★★★★

“Excellent professional service”

Written on: 08/10/2020 by Papa4 (1 review written)

My wife and I were very Impressed with the professional and courteous service offered by Hammonds. From our initial enquiry through to the final fitting of a double bedroom wardrobe we experienced a great level of service and found the whole process very customer friendly. The online portal is excellent for keeping customers updated about their orders… Read Full Review

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★★★★☆

“Fitted wardrobes”

Written on: 03/10/2020 by csGustafson47 (1 review written)

Hammonds salesmen and staff listened to what I required and drew up plans accordingly, unlike another company which seemed to want me to fit into their plans. A couple of problems emerged but the dealt with these quickly and provide advice, on how to solve them… Read Full Review

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★☆☆☆☆

“Poor Quality, Stay Away!!!”

Written on: 23/09/2020

We ordered the Langton corner wardrobe few months ago (February 2020) for total value over £6,000 after discount. Spent over 5h with their agent who promised us the quality of this wardrobe is top notch, even better than our newly fitted kitchen. We have requested that all doors to be the same width and height to the ceiling. The surveyor who came after the agent to confirm all dimensions, requirements etc, spent maybe 20min and was totally unhelpful and rude. Due to Covid delays we had the… Read Full Review

Kops77's Comment

Written on: 23/09/2020

An update 23/09/20: received a copy of surveyor's report stating "Overall fit is very good from the fitter point of view, all issues are product quality. Fitter has already ordered 6 new doors, all other parts are poor finish". It is a shame the surveyor never mentioned in his report that there are up to 10mm gaps in between doors, the width of the doors is not the same, the materials all panels are made of are not the same too and other issues highlighted above. Hammond CS instructed me via email to my previous response requesting to dismantle the wardrobe: "Unfortunately we would not be able to look forwards a removal and refund as we do remain the right to rectify any outstanding works on the installation. I am currently awaiting a manufacture date from the production team and as soon as this has been received I shall be in touch further to book in the rectification works accordingly". For some reason Hammonds thinks that selling products to their customers is a trial and error exercise. Rectifying errors ie replacing a door because it came with broken mirror etc - that's fair enough, but selling poor quality product for lots of money isn't an error!!! At this point I am going to involve my solicitor as I am not letting this company to install the same quality wardrobe in my house nor paying for this.

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Peterjevz's Comment

Written on: 02/10/2020

I feel your pain, I have needed to have someone out over 6 times to rectify it. They are such a poor company, they have signed the job off as showroom standard but still need to come out and sort it. I have trading standards involved. They damaged my walls and offered me £100 to fix it, I need to re plaster 1 wall which will cost more than that. They bully the customers, they take advantage and dictate when they come to your house. I feel for you, the worst company I have dealt with. If your not happy look up Consumer Rights act 2015, by Law they have 1 change to come and sort out the first issue. Seek advise from Citizens Advice. Such a poor company. I feel for you and others who get treated like rubbish. Pay good money for items which are sold as the best and receive stuff that looks second hand and installed with absolutely no care in the world. Horrendous customer service.

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★★★★★

“Highly Recommended With Job Well Done.”

Written on: 19/09/2020 by Vickyvitch (1 review written)

Like to thank all the team from sale person to the survayor to the fitter and team and customer care team. The fitter was Sensational and highly recommended to anyone. The Seaton Rage is fantastic and wonderful and love the design. I will be recommended to friends and family. Fantastic and Sensational experience will be back in future for more furniture. 5 out 5 for everything. Thank you from of you happy customer. Well done Hammonds Team your all Sensational and Excellent. Thank you… Read Full Review

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★★★★★

“A job that was worth ten stars”

Written on: 18/09/2020 by FionaAndrews (1 review written)

A job that was even more than five stars! I am incredibly impressed by the hard work, diligent and conscientious approach of my fitter. The work was completed quickly, proficiently and ahead of schedule to an excellent standard, way beyond my expectations. Thank you to Hammonds, to my designer, my surveyor and especially to my fitter, I am over tge moon with my gorgeous wardrobes… Read Full Review

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★★★★★

“Bedroom”

Written on: 15/09/2020 by SemajLane (1 review written)

Great job really pleased I would highly recommend… Read Full Review

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★★★★★

“My new home office”

Written on: 11/09/2020 by SMITHAL (1 review written)

Am really pleased with my Hammonds home office. The man who fitted it did a first class job - and maintained the full Covid 19 rules throughout… Read Full Review

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★★★★★

“Highly recommended Hammonds”

Written on: 28/08/2020 by Cello1993 (2 reviews written)

From start to finish, Hammonds have been amazing Our designer listened to what we wanted and took the time to produce not one but two options for our dressing room. We had a home visit then a follow-up design appointment through Zoom, and he couldn’t have been more patient. Our fitter spent three days fitting everything with care and precision during some incredibly hot temperatures. He was friendly, chatty but, most of all, hard working. When there was an issue with the door handles, he… Read Full Review

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★★★★★

“Very pleased”

Written on: 28/08/2020 by Campbell.l2005 (1 review written)

We had an issue with our bedside table but very efficient in sorting it… Read Full Review

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★★★★★

“A superb professional company”

Written on: 27/08/2020

I have found the whole experience to be very satisfying. Right through from the design stage where it was no poblem for me to change my mind or alter things. Nothing was too much trouble. The survey was completed with speed but not rushed. I was particularly impressed by the fitter who worked tirelessly to complete the work in a day. My opinion was sought at every stage in the fitting of the furniture. My bedroom was left spotlessly clean once the work was completed… Read Full Review

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★★★★★

“Exceeded all expectations!”

Written on: 26/08/2020 by geppetto (1 review written)

We had Hammonds wardrobes fitted in the upstairs bedroom of our chalet bungalow, where the ceiling slopes down to the eaves area. The designer worked with us over Zoom during lockdown to work out a design that gave us maximum storage space while still allowing access to the eaves storage – she came up with some great ideas and suggestions. The on-site surveyor was very thorough, taking all the necessary distancing measures as well. Our fitter was excellent, again taking great care to observe… Read Full Review

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★☆☆☆☆

“Appalling!!!”

Written on: 25/08/2020 by Olivia28 (1 review written)

Overall we have had a terrible experience with Hammonds; I would strongly advise anyone thinking of buying from Hammonds to shop elsewhere. It started well with the design consultation and survey, both representatives being knowledgeable and helpful. I could not fault them other than feeling slightly ‘pressure sold’ to confirm by a certain date to secure the quoted price. The installation is where it all went downhill. we were booked for a 2 day install however on the second day the… Read Full Review

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★☆☆☆☆

“Absolutely appalling service and quality”

Written on: 20/08/2020 by Davep1804 (1 review written)

Where do I start! It took Hammonds over a year to fully complete my bedroom wardrobe installation even then I'm left to paint the filling sealant! I've had fitters not turning up on pre arranged days twice, incomplete parts from the start, wrong replacement parts ordered, when the correct door arrived it was damaged, took weeks no months to get the correct one undamaged, workmanship of the fitter not good holes where where they shouldn't of been any and ill fitted loose panels, Had to have a… Read Full Review

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