FCI Furniture Reviews - www.fcilondon.co.uk

★★★★★
4.6 / 5
99% of users recommend this
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  • Quality of website

  • Value For Money

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FCI Furniture - www.fcilondon.co.uk

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Latest Reviews

★☆☆☆☆

“Never Trust What FCI tells you /write on your receipt. ”

Written on: 23/03/2018 by James717 (1 review written)

I have email exchanges and correspondence to back this up, so this review about the store/company is really and am NOT writing the review because am upset, its just due to all the promises which DO NOT EXIST. You don't deliver as promised or keep to your words despite deposit being paid and you don't care about your customers as claimed on your website and previous reviews. JUST BE HONEST AND INFORM CUSTOMERS AS IT IS. Ordered items more than 3months running, promised to receive items… Read Full Review

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★★★★★

“Furniture for a Architectural home ”

Written on: 15/01/2018 by monpatel (1 review written)

Irina has been instrumental with helping us choose the right furniture in our new rebuilt home. Her guidance and expertise on colours and fabrics have been vital in furnishing our home. Irina is always willing to help and has ensured first class service. All our furniture arrived on time with impeccable delivery service from the delivery men who did not leave our property till all furniture was perfectly installed. Fidus – Many Thanks for all your help and giving us impeccable service… Read Full Review

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★★★★★

“Leather dining chairs”

Written on: 05/04/2016 by 267Benson (1 review written)

The showroom was very impressive, nicely laid out and easy to see and test the furniture. Staff were very helpful and friendly and you were not rushed or pressurised at any time. A good range of furniture and staff who new the products well. Lovely coffee on hand as well to make the whole experience a pleasure… Read Full Review

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★★★★★

“Ex-Demo Wardrobe & Mirror”

Written on: 01/08/2015 by surreyzone (1 review written)

Perfect service from visiting the showroom through to fitting. The Wardrobe looks fabulous and the fitters were professional, courteous and conscientious. Spotless dust sheets used everywhere and they left the area as they found it - with the addition, of course, of a lovely wardrobe and mirror. … Read Full Review

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★★★★★

“Dining Chairs”

Written on: 13/07/2015 by Taylor-Alt72 (1 review written)

We were delighted with the whole process. FCI were extremely helpful in helping us select the right dining chairs for us, offering very good advice as to colour etc. The estimated delivery was absolutely correct and they kept us informed along the way. The delivery men were extremely helpful and courteous. It made the whole experience most enjoyable… Read Full Review

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★★★★★

“Excellent service and quality”

Written on: 31/05/2015 by mabbond (1 review written)

Your crew just finished the installation. They did a fantastic job. Very careful, very accurate, kind, respectful of our needs. Excellent service. … Read Full Review

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★★★★☆

“Best value & service.”

Written on: 23/03/2015

Fourteen years ago we made our first purchases with excellent results! Our recent purchase has proved that FCI is still the tops!! Irina patiently manoeuvred us through all the stages to reach a successful outcome. The result was well worth waiting for. There's only one place to go for individual style and choice with unbeatable value and service. Thank you FCI! Just wish the manufacturer was more speedy -(no fault of FCI.)… Read Full Review

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★★★★★

“Fantastic Customer service”

Written on: 11/02/2015 by ClaudineBloom (1 review written)

Irina was so helpful and efficient. I would not hesitate to use this company again, nothing seems to much trouble… Read Full Review

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★★★★★

“Great Personal Service and value”

Written on: 16/12/2014 by salrik (1 review written)

We had excellent service from FCI’s designer who visited several times and made sure we got the correct wall unit and colours that suited the room. They also liased with the fireplace supplier to ensure it all worked. Other firms were unable to do this. The fitters were superb and worked very hard to finish quickly with a great finish. All in all a great job at a good price. … Read Full Review

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★★★★★

“Even better 15 years on!”

Written on: 04/11/2014 by Ella_Harris (1 review written)

We originally purchased from Furniture Craft 15 years ago and have been extremely happy with our furniture all these years. We had decided to leave all our old furniture to the new owners of our old hose, opting to start afresh in our new place. Having moved to Cambridge we had not initially thought that we would purchase from a London establishment but unfortunately we just couldn’t find the right things in shops near the new place. So we began looking in London and ended up at fci. We… Read Full Review

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★★★★☆

“Modern yet Traditional”

Written on: 25/04/2014 by Reinap449 (1 review written)

The chairs and other furniture didn't knock my socks off but yet they were nice and appealing and at clearance price -a bargain! The Italian name Minotti is a great selling point as Italian furniture both modern and traditional is still sought after so I give the company a thumbs up. Ismat J. Amin Interior Designer… Read Full Review

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★★★★★

“Great Company to Deal with ”

Written on: 28/02/2014 by KaiWeber195 (1 review written)

Great Service in store Staff Very polite and helpful Delivery Staff VERY VERY polite and professional Made Sure that they left the area clean and tidy… Read Full Review

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★★★★★

“Good service, good communication ”

Written on: 20/01/2014 by Huidav (1 review written)

Pleasant, helpful staff. The delivery of our sofas' was on time and were well wrapped. We would be happy to deal with them again… Read Full Review

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★★★★★

“great service”

Written on: 17/01/2014 by Milen (1 review written)

I needed a glass top for my coffee table which broke. I called FCI which where one of the stockist for the brand table I had, and the service was excellent from start to finish. Thank you very much! … Read Full Review

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★★★★★

“Kitchen 5 years old and still looking like new”

Written on: 22/11/2013 by PaulGullett (1 review written)

FCI designed, supplied and fitted our kitchen in 2008 and I can highly recommend their service. Long lead time due to the kitchen coming from an Italian manufacturer, but once all the parts were in place the fit was seamless. We also have had no issues with the kitchen. All of the supplied appliances still work and the finish still looks new. We replaced a door recently, due to an accident on our side, an once again FCI bent over backwards to assist. New door now fitted, kitchen still good as… Read Full Review

Harry438's Response to PaulGullett's Review

Written on: 22/11/2013

Thank you for the review Mr. Gulett.
I'll pass this on to the kitchen design team - i know they'll be chuffed with the feedback.

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★★★★★

“I found your service extremely helpful. You provided...”

Written on: 20/11/2013

I found your service extremely helpful. You provided the furniture which was exactly what we wanted and we are very happy with it… Read Full Review

Harry438's Comment

Written on: 20/11/2013

Thank you for your review.
We've noticed some less than perfect scores against the "Quality Of website" category and we've taken note.

We are fully aware that our current (very old) website does not do us justice (as so many of you have told us).

I hope you'll be pleased to know that our new site will be launched in early January and I think you will all be extremely impressed with it.

watch this space..

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★★★★☆

“Everything is fine.”

Written on: 19/11/2013 by KaterinaE14 (1 review written)

Everything is fine. i'm happy with your service… Read Full Review

Harry438's Response to KaterinaE14's Review

Written on: 20/11/2013

i guess that says it all!!
Thanks for the review.

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★★★★★

“ inspirational design with touch of luxury ”

Written on: 17/11/2013 by okorodudu (1 review written)

We purchased all of our furniture from FCI. We are delighted about the quality, excellent and a good value for money spent. The designer and sale manager were very helpful and friendly, we went back and forth during the design review to get the right combination and theme and it was spot on. The whole experience was completely hassle free and wonderful considering that the furnitures were shipped abroad. Though there was slight delay with the installation due international travel… Read Full Review

Harry438's Response to okorodudu's Review

Written on: 20/11/2013

Thank yo so much for the review Okor.
Shameless plug alert:

" I have to say that our international shipping department really know what they're doing - especially when it comes to clearing and customs in Africa, Asia & The Middle East.
So if you need your stuff shipped out from the UK, we have it all under control."

End shameless plug!

Seriously though, many thanks for the review - it means a lot to us to know that our efforts are appreciated.

see you next time!

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★★★★★

“Fab company ”

Written on: 01/11/2013

I've always loved the products at Fci, beautifully made and great staff, youre guaranteed to purchase something uber stylish and that has longevity. its not a cheap store, if you have class and want the best then you have to pay for it, but it will lastso its money well spent… Read Full Review

Firdaus76's Comment

Written on: 02/11/2013

thank you!! I know we're not cheap but I think you'll agree we offer great value for money.
thank you again for your support!

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★★★★★

“Excellent service - beginning to end”

Written on: 30/10/2013 by Hochtor.com (1 review written)

From the first visit to the shop to the home delivery, the service was excellent. I was kept up to date with the schedule. Furniture was delivered earlier than expected. Very happy with the product as well. I will definitely re-visit for other items that I need… Read Full Review

Harry438's Response to Hochtor.com's Review

Written on: 02/11/2013

thank you for such an amazing review.

we share all these reviews internally and it really gives us a spring in our step when we start the day seeing one of these!

cool bananas!

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Harry438's Response to Hochtor.com's Review

Written on: 02/11/2013

thank you for such an amazing review.

we share all these reviews internally and it really gives us a spring in our step when we start the day seeing one of these!

cool bananas!

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