Jacquie Lawson www.jacquielawson.com Reviews

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Jacquie Lawson www.jacquielawson.com

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Latest Reviews

★☆☆☆☆

“Do not trust this company ”

Written on: 05/01/2021 by Hamiltonmu482 (1 review written)

I am a pensioner and could not afford to renew my subscription. My listed. Registered credit card with them had expired so I did not update it. However, the renewal amount was deducted from my new credit card! How can they do this / I do not know!! It should be against the law to deduct without authorisation on a new card. I have sent two emails, but as expected no reply. Jacquie Lawson you should be ashamed of yourself… Read Full Review

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★★☆☆☆

“Their customer service is terrible”

Written on: 24/12/2020 by PlantJunkie (1 review written)

I joined 6 months ago and recently I wanted to send some holiday cards but I discovered I lost my password. Their Forgot Password NEVER sent me a link, despite numerous attempts. This is a company that constantly sends me emails, so I know that they definitely have my email. I sent a message to their customer service and NEVER got a reply. Really a marginal company… Read Full Review

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★☆☆☆☆

“Disappointing”

Written on: 09/12/2020 by Floodue130 (1 review written)

After years of enjoying the JL Christmas calendars our family has been so disappointed with the 2020 Nordic calendar. Very few activities in the cottage, no activities 9 days into the calendar and overall quite dull. I wouldn't recommend it for the cost. The children have been particularly disappointed everyday to open it up and find another animation, which isn't very appealing to the young ones. Also difficult that you can't access it through web browsers this year. :( Overall it's been… Read Full Review

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★☆☆☆☆

“Damaging the name of Jacquie Lawson. Tragic and shameful.”

Written on: 07/12/2020 by GrandmaConnie (1 review written)

I have purchased JL Advent Calendars every year since they began and been a member for even longer. In common with very many other negative reviews online my calendar does not work even though I have the correct Windows 10. two requests for help are ignored by the company. Disgraceful from a company that was so very wonderful for so long… Read Full Review

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★☆☆☆☆

“Great disappointment ”

Written on: 04/11/2020

Have been a customer of JL for years. Advent calendars have always been easily downloadable. This year they have introduced an app which is unnecessary and the only reason I can think of is they can charge twice the price. Have a look at feedback on their app. A few disgruntled customers. I have joined them. What a shame. It takes a long time to build a good reputation but something like this will set them back. Customers are not stupid. I won’t be ordering from them again… Read Full Review

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★★★★★

“Lovely cards and calendars”

Written on: 26/06/2018 by Sara7 (1 review written)

I have subscribed to Jacquie Lawson, for about 5 years now. I download the Advent calendars and send them to friends as early Christmas gifts. This summer I am enjoying the English Garden. There is usually no problem with delivery, but occasionally cards end up in the recipient's spam box. The one time one of my recipients had a problem with downloading an Advent calendar we were able to resolve it using the site's standard instructions. I haven't had a problem with JL's financial… Read Full Review

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★★★★★

“Very satisfied”

Written on: 28/12/2017 by blackbeauty51 (1 review written)

I have used the e-card service for nearly 4 years without complaint. My friends love receiving the cards. I can easily find a card that is appropriate for the recipient. Cards are always sent. They may not be seen because they may go to the recipient's Junk mail because of their settings. But I can always check the status of my cards and re-send with a personal note to the person to check their junk mail. I have never ordered the Advent calendar (not my taste) and I don't do the automatic… Read Full Review

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★☆☆☆☆

“2017 Alpine Advent Calendar”

Written on: 03/12/2017

I so enjoyed the 2016 Advent Calendar that I ordered the 2017 Alpine Calendar this year. It is a serious disappointment. I can go to each day's activity and complete the activity, but when is click on "Return to Scene" the program does not take me back. I have to re-download. Then, when I open on the village scene, nothing that I have done shows up. The scene remains the same as it was at the beginning and does not show my Christmas tree that I created and tried to put on display. I… Read Full Review

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★☆☆☆☆

“advent calendar and cards”

Written on: 13/11/2017 by Kennedybp191 (1 review written)

I have tried on numerous occasions to download these calendars and greeting cards with now success. It seems to be impossible to contact the company directly to complain.. Not happy and if they do not resolve this soon I would like to have my membership refunded… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 21/03/2017 by Shiloh323 (1 review written)

Charged me twice for renewal. Contacted three times regarding and never heard back. Referred to BBB and they cannot get anyone to return calls. Stay far, far, far away… Read Full Review

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Was this review helpful? 0 1
★★★☆☆

“Jacquie Lawson eCards are pretty but boring so pretty...”

Written on: 26/12/2016 by Alexanderq146 (1 review written)

I seem to be the only one out there that finds the Jacquie Lawson cards way too boring. Cliche with a capital C. The first few times I "watched" one of her ecards, honestly, I was in awe because of the artwork. That was way back when she first started. Now, about 15 years later, her cards are exactly the same. Funny. Even the yellow lab is still there! Here are some of the words I use to describe Jacquie Lawson cards: Boring Long winded Predictable Same old, same old Too slow Too… Read Full Review

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★☆☆☆☆

“cards were not received”

Written on: 26/12/2016 by ShaunMunoz16 (1 review written)

I sent about 11 cards to friends and only 3 answered they have received the cards. Never again… Read Full Review

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★☆☆☆☆

“Appalling non existent communications”

Written on: 11/12/2016 by Murdoch50 (1 review written)

They charged be for ten advent calendars when I only ordered three. One calendar being for myself which I did not receive. Twice contacted them to no avail. Similar problems last year where once again I was over charged AND I never had communication from them. Their cards and advent calendars are very good. But they should seriously do something about their admin section… Read Full Review

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★☆☆☆☆

“Advent Calendar Order Problems”

Written on: 29/11/2016 by GKNL (1 review written)

For several years I have ordered and enjoyed the annual Jacquie Lawson Advent calendars and shared them with others. This year I can indicate how many calendars I would like but when I go to place my orders, I ended up in an endless loop of the login page regardless of which of many web browsers I've tried . I never get to the site for entering my choice of payment and finalizing my order. I have used the "contact us" option on at least 3 occasions and only received a response to my first… Read Full Review

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★★★☆☆

“Customer service is email only and it is awful”

Written on: 29/11/2016 by Milescm480 (1 review written)

The cards may be nice, but if you goof up somehow, you can only write an email for help. I did that and it appeared they didn't even read it before they pasted a reply. They do not have phone customer service - so if you goof up, your out of luck and money… Read Full Review

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★☆☆☆☆

“They sent card wrong day. ”

Written on: 30/06/2016 by KaylynMalloy (1 review written)

I chose a birthday card to be delivered on the recipient's birthday one month later. Then they sent it immediately. When I asked them to apology him, they refused and sent the following sentences. "Unfortunately, due to security precautions we are unable to contact recipients about occasions as this. Good Wishes," They think "security reason" sort out their mistakes. … Read Full Review

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★★★☆☆

“Non arrival of cards”

Written on: 06/05/2016 by Dalea237 (1 review written)

Lovely cards but most of my friends never see them they were supposed to be sent but never arrive… Read Full Review

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★★★★★

“It's like having a touch of England in my own backyard!”

Written on: 29/12/2015 by Italia47 (1 review written)

I love the fact that the cottage, which is featured in many of Jacquie Lawson's e-cards, is real. I've never been to England, much less West Sussex, but to me, it's like having a touch of England in my own backyard, here in the states; and it gives me a warm and cozy feeling each time I use this wonderful Web site. I love England's countryside and all the characters that are featured in Jacquie Lawson's e-cards. This is a very classy online e-card company; qualitative and tastefully done… Read Full Review

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★☆☆☆☆

“They have taken money out of my credit card AGAIN...”

Written on: 24/12/2015

They have taken money out of my credit card AGAIN after I complained last year and received the reply "you must have ticked the 'automatically renew membership' button". WELL I DIDN'T!!!!!!!!!!!! Go on their website and there is no way to untick it, in fact I can't even find it. I have '1 year's membership' ticked. Like others have said, send them a message and they don't get back. Evil swines… Read Full Review

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★☆☆☆☆

“don't waste money”

Written on: 23/12/2015 by yaBrewer24 (1 review written)

This was my 1st ecard company several years ago. They don't have an email address for you to contact them with problems nor do they have a phone #. I tried writing the company a letter asking someone to call me. Nothing! They still draft my credit card account with out my authorization. They have a very antiquated software system . I am now with American Greeting and so far am pleased… Read Full Review

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