Riviera Travel Reviews

★★★★☆
3.6 / 5
66% of users recommend this

Summary

Came out as a 'Top Performer' in a recent which survey, rated as being very good value for money.
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Latest Reviews

★☆☆☆☆

“Good company GONE BAD”

Written on: 15/04/2020 by Maxwell376 (1 review written)

Like thousands of others I have been refused a refund for a river cruise which Riviera have cancelled. They are quoting ABTA rulings as a reason for breaking the law and ignoring their own terms and conditions. This company will have lost thousands of loyal customers. Fortunately the ABTA chief executive has appeared on the BBC denying the claims made by Riviera. ABTA website does not support Riviera either. How sad. How can anyone trust this company again… Read Full Review

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★☆☆☆☆

“Unreliable & not trustworthy”

Written on: 09/04/2020 by sfGoode1984 (1 review written)

It is in tough times that shows up the integrity of any company. Unfortunately Riviera Travel has lost our trust after they cancelled our cruise holiday due to COVID19. They originally promised a full refund, first saying it will be 28 days instead of 14 days to process. But after 4 weeks of delay and excuses, they now refuse our refund & threatens bankruptcy to try force us to take their credit note. Do they not know with this threat, we are even less likely to want to book with them again… Read Full Review

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★☆☆☆☆

“Disgraceful way to treat an existing customer”

Written on: 01/04/2020 by glipton (1 review written)

On 19th March the organisers of Oberammergau 2020 Passion Play (which only occurs every 10 years) postponed the Play until 2022. I have phoned Riviera twice over the past 10 days asking for my deposit to be refunded. They say they will provide me with options although I've informed them twice that I'm not interested in options due to the significant changes to this package deal. I feel Riviera are acting in an unreasonable and unfair manner and are trying to avoid refunding my deposit. Riviera… Read Full Review

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★☆☆☆☆

“No customer service whatsoever”

Written on: 27/03/2020 by TwoTravellers2020 (1 review written)

We were booked to travel with Riviera to the USA on 8th April 2020. FCO announcement advising against travel to the USA was made on 15th March at 11:45 am and consequently it has been clear that holidays to the USA will be cancelled. Between 16th March and today (Friday 27th March) we have contacted Riviera 5 times by email and phone requesting a refund. We have had no response. Yesterday we submitted an official complaint by email. Again, nobody has got back to us. Riviera may be busy but… Read Full Review

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★★★★★

“Visit Sardinia with a super guide”

Written on: 08/10/2019 by Benthamf (1 review written)

Just back from a Riviera tour of Sardinia. The overall holiday was good, and good value for money but the person who made the holiday so special was our tour rep she wa so knowledgeable about the areas we visited and what a personality she made us laugh from day one. RIVIERA you certainly have a star in this lady. Holiday on 28th September 2019… Read Full Review

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★☆☆☆☆

“Holiday from HELLsinki, Tallinn and Riga”

Written on: 24/07/2019 by CaydenMorris389 (1 review written)

So upset and extremely disappointed. We arrived early in the morning to check in for our flight to Helsinki with Finnair. Showing our passports and booking reference on our Riviera Travel Document we were told that our names were not on the passenger list and that we would have to pay for the flights. When we said they had been paid as part of our Riviera package the check-in girl then rang Finnair and asked me for my email address. Extremely shocked and upset we decided to ring the Riviera… Read Full Review

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★★★☆☆

“Better organisation required”

Written on: 24/07/2018

Nice tour to Helsinki, Tallin and Riga. Sorry to say that the person I dealt with is sweet but hopeless. Can’t cope with a group. She doesn’t speak Estonian when in Estonia. She booked a restaurant meal 3 floors up when people couldn’t do stairs. She left people behind when walking with the group. The trip from Tallin to Riga is too far by bus despite the stop for lunch. The views are boring to say the least.She did not take charge when something went missing. Hotels superb and towns… Read Full Review

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★★★★☆

“Krakow - flight baggage allowance”

Written on: 09/07/2018 by JonathonGray153 (1 review written)

Went on the Krakow tour in May, and can thoroughly recommend it. I've knocked off a star, however, because the included flight bookings, via Ryanair, for the two of us each provided for the full 20kg baggage allowance, which added around £90.00 to the cost. 40kg of luggage is a little over the top for three nights, don't you think? Would it not be possible to check in on line?… Read Full Review

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★★★★☆

“Classical Spain tour from 30 April 2018”

Written on: 10/05/2018 by hmJarvis305 (1 review written)

We have just returned from a tour of classical Spain, staying one night in Mijas, three in Seville and two in Granada. This is the third holiday we have had with Riviera and once again enjoyed it. Our Tour Manager was top quality and passed on so much information which I found interesting. She stayed quiet for parts of long, early morning journeys so we could snooze. I also liked that she reminded us before we left each hotel to think if we had emptied our safes, had passports, documents etc… Read Full Review

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★★★★★

“First experience of Riviera and first as a solo traveller”

Written on: 26/04/2018

I have just returned from Lake Garda - including trips to Venice and Verona. It was my first ever experience of an escorted tour and also as a solo traveller - I chose a tour that was not specifically for solos and was so glad I did as everyone was so very friendly. I was impressed with the level of organisation and the value for money that Riviera manage to pack in - there is no way on earth that such a trip could be done independently for the same amount of money - or even close. The tour… Read Full Review

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★★☆☆☆

“A company that does not listen to the customer”

Written on: 06/11/2017 by qtHarvey28 (1 review written)

Went on a coach tour to deep south of America. Coach and driver were great, however found the rep a bit over stressed. Problems with two hotels, one had not calculated the amount of rooms and the other at Marriott's in New Orleans was a building site and was not safe, this hotel was having renovations and the reception are was dusty and dangerous, bar and restaurant were being re-built (how could they put us in such accommodation for three nights and only give per couple £100 compensation. We… Read Full Review

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★☆☆☆☆

“Misleading advertising”

Written on: 10/10/2017

We booked the Classical Spain tour back in May 2017 for what we thought was Oct 2017 but, in fact, it was for Oct 2018. This was done online and was a genuine mistake, as we have never booked a European holiday 18 months in advance before. Surely the system should have been alerted to our mistake when we paid the balance IN FULL in August 2017 and contacted us? Instead, we heard nothing from Riviera and remained blissfully ignorant of our mistake. We only learned of the problem when we… Read Full Review

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★☆☆☆☆

“Bootcamp in the heat”

Written on: 10/10/2017 by Shyann291 (1 review written)

This was more a punishment than a holiday. Arriving in Naples long walk with cases to coach park, waited for nearly two hours for other flights to arrive. Arrived at Grand Hotel Amita at Midnight, a cold salad had been provided. Up early the next morning for a walk around Sorrento, all the morning trips started early on the coach before 8. Walking around in hot temperatures mostly people over 60, a large group, one lady was 84. Told off if anyone was a bit late getting back to the coach. We… Read Full Review

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★★★☆☆

“Treated like children ”

Written on: 07/10/2017 by Driscollge142 (1 review written)

Our Tour Manager was a nanny and treated us like children. She seemed disorganised, over fearful and didn't instil any confidence in any of us. It was hard to believe she had ever been on the tour before but she said she had. There were far too many people - 2 groups of almost 50. Breakfasts were crowded beyond belief. The local guides were good and thankfully we had vox audio so it was easy to hear. That was a really good point. All in all I wouldn't bother with Riviera again as the… Read Full Review

Kookaburra717's Comment

Written on: 22/04/2018

This definitely sounds like the trip I was on! I had to look and make sure I hadn’t written the review myself! Anyway I am pleased to say I have just come back from a Riviera trip to Venice and it was superb. The Tour Manager was calmly efficient beyond expectation and the walking tours wee excellent.

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★★★★☆

“Marvellous Classical Tour of Italy September 2017”

Written on: 04/10/2017

Wonderful guides and coach driver; interesting visits and towns. Hotels adequate, no views from windows but beds and rooms clean. We would have liked better choices at breakfast in Arezzo, which was poor, and an evening meal in Rome because eating separately in restaurants took away from the pleasure of travelling with such wonderful people on the tour. Fellow travellers are usually such good company with Riviera. Our Riviera guide really put herself out for us all and went the extra mile. The… Read Full Review

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★★★★☆

“Lake Garda ”

Written on: 09/09/2017 by Cornelius442 (1 review written)

My wife and I have just enjoyed a week in lake Garda, staying at the hotel Savoy Palace. Having been in the hospitality business, I would have no hesitation in recommending the company and this tour to anyone. The hotel was clean and comfortable, the cuisine offered a choice to suit most palates and hotel staff were cheerful and helpful. The General Manager/Owner was always available to talk to If required. Riviera are also to be complimented on their choice of tour managers and drivers, who… Read Full Review

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★☆☆☆☆

“All that glitters is not Riviera Travel”

Written on: 18/08/2017 by LeilaniBaxter (1 review written)

The only advice I can give anybody thinking of travelling with this company is use another. A changed flight to a most incovenient time from that advertised for no good reason except to suit them, a poor and rude guide, inedible on occasion and frequently inappropriate food all in all did not make for a good holiday. Any complaints are dismissed as being just one persons opinion rather than listened to and addressed. It is not as if Riviera is particularly good value either and one gets the… Read Full Review

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★☆☆☆☆

“WORST TRAVEL COMPANY EVER WITH POOR QUALITY HOLIDAYS”

Written on: 21/07/2017 by BrielleKeegan (1 review written)

we used them to travel on MV Corona in Dubrovnik. Trip was £3400 for two persons for a week. The boat was 2/3 star at best, the food was plonked on central tables and no choice of courses. Linen only changed once per week, and no facilities on board. After sales service terrible, would not recommend this company to anyone… Read Full Review

Mandshill's Comment

Written on: 20/08/2017

Sounds just like the experience we had on the M/S Admiral (a sister ship) at about the same time. Riviera will not accept that everything is not perfect with their holidays and are not interested in listening to any adverse criticism as they seem to think it cannot be correct. The title of your review says it all. Avoid using this arrogant travel company.

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★★★★★

“Lakes and Mountains of Austria ”

Written on: 18/07/2017 by acampion (1 review written)

My 3rd holiday with Riviera Travel and look forward to future trips. Courtesy ftom initial telephone enquiry right through to end ofcholiday.Good hotels, comfortable coaches, good couriers. Good value for middle priced holidays… Read Full Review

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★★★★★

“Well organised. Very”

Written on: 17/06/2017

Firdt time with Riviera. Impressed. Worred about too big a group. groundless cocern. Very good guide who cares. Spur drive Jose Antonio/ Well put together and relaxing tour. Will book Riviera again with ease. … Read Full Review

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