The Diamond Store Reviews - www.thediamondstore.co.uk

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★★★★☆
4.0 / 5
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The Diamond Store www.thediamondstore.co.uk
The Diamond Store www.thediamondstore.co.uk
The Diamond Store www.thediamondstore.co.uk
The Diamond Store www.thediamondstore.co.uk

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Latest Reviews

★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 17/09/2021 by peej2256 (1 review written)

Had to share the awful experience I’ve had with this bunch of clowns! Now let me start by saying THESE GUYS ARE NOT JEWELLERS!!! They’re resellers, they hold little to no stock and if they don’t have that stock you will be waiting AT LEAST 4 WEEKS for anything - assuming this is because everything is done offshore. I did my research and noticed the few bad reviews but assumed it was the minority that had been stung…the website suggests delivery will be in days, wasn’t until I’d… Read Full Review

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Was this review helpful? 3 0
★★★★★

“I am ecstatic ”

Written on: 21/11/2020 by 1953Morrow (1 review written)

This is my second purchase. The first ring i ordered Is still being made and I am being updated of its journey every wk. Can't wait for the final result. As it happens, I lost my wedding ring and was tempted to just brows on The diamond store and see if something catches my eye. I saw one which I fell in love, very quirky and so unusual . I bought it on fri and arrived on Saturday. Omg, I opened the box and there it was, its absolutely beautiful, diamonds quality are outstanding and its even… Read Full Review

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Was this review helpful? 1 1
★☆☆☆☆

“AVOID at all costs. My husband ordered a necklace 6...”

Written on: 23/06/2020 by sophiataylor (1 review written)

AVOID at all costs. My husband ordered a necklace 6 weeks ago and still hasn’t received it. He has contacted them 6 times over the last 6 weeks and has been fobbed off. They delete my negative messages on Facebook. There phone lines now have a message asking to e mail. They have taken the money from our account but now avoiding any communication. We are now in the process of reporting them. PLEASE AVOID… Read Full Review

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Was this review helpful? 8 0
★★★★★

“Outstanding service, professional online company!!”

Written on: 02/07/2019 by ryangill (1 review written)

I recently ordered a diamond ring from the diamond store, I honestly couldn't be more happier with the service I received, from the moment I found this company online to the enquiries I had throughout the service to then receiving the ring. I couldn't thank the person I dealt with enough as she helped me throughout everything and was always available to respond to any enquiries I had. Any problems I had she reassured me and went that extra mile to ensure everything was perfect. I received the… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 19/12/2018 by notever58 (1 review written)

Awful service. Site shows products but not their stock levels which makes you believe they have what you want. After ordering an email tells me item not in stock so will take up to 7 days to arrive, so due today 19th Dec. Emailed customer service to get answers but yet to receive a reply. I then receive an email telling me I will get another email before 11 am toady with a 1hr delivery slot. No email but using tracking number it shows item will be delivered tomorrow 20th and again I will get an… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“Very poor service ”

Written on: 30/08/2018 by DanielleBrennan315 (1 review written)

My partner brought my engagement ring from The Diamond Store in December 2017. It was beautiful ring and I loved it, however it had to be sent back to be resized. They had my ring for around 4 weeks, when I got it back it had not been put together correctly and still had marks on it. I sent it back to be fixed, to which I was told they had ruined that ring and would make me a brand new one. This would take another 3-4 weeks (after already having it 10 days to review it) When I got the ring… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Where do I start?! Bought my wife an eternity ring for...”

Written on: 25/05/2018 by adammarch (1 review written)

Where do I start?! Bought my wife an eternity ring for a tenth wedding anniversary present and when it arrived all seemed ok....... my wife loved her new ring when she opened it in our Anniversary, still looking like it’s all good!.......... fast forward a month and my wife tells me the ring is losing its shape Everyday and I don’t mean a little bit, the ring would look almost conical as if it had been squeezed with pliers. I contacted the Diamond store and sent photos, they asked me to… Read Full Review

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Was this review helpful? 4 0
★☆☆☆☆

“Terrible quality, not worth close to the price paid”

Written on: 10/02/2018 by Cory287 (1 review written)

I have been looking for a Emerald on white gold ring for my wife for months, nut very hard to find on the high street especially with a budget of £700. I looked online and came across the diamond store.co.uk and the pictures looked great and the product description was perfect. I paid £675 for a ring that was supposedly £975. The package arrived and I gave it to my wife to unwrap, everything seemed great until she got the ring out the presentation box; it was very poorly made and was very… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“AVOID. CHEAP QUALITY JEWELLERY!!! ”

Written on: 09/05/2017 by Micah301 (1 review written)

Please guys avoid thediamondstore at all costs, no craftsmanship, terrible quality jewellery, terrible service after spending just shy of £500 on a bracelet that's build quality is similair to cheap market gear. Snapped at a weld point whilst putting the bracelet on for my wife, then want me to pay for repair costs. I would have happily payed if we were at fault but trust me, such cheap quality. I never leave bad reviews but i had to with this company, to warn others not to waste your money… Read Full Review

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Was this review helpful? 9 0
★☆☆☆☆

“The diamond store.... Avoid, avoid, avoid”

Written on: 03/05/2017 by wqRafferty427 (1 review written)

I was looking online for inspiration when I stumbled upon the Ella engagement ring, straight away I fell in love, it looked amazing and reasonably priced. I told my then boyfriend I'd found my perfect ring, he was unsure as he didn't like the idea of buying online, however I convinced him that it was fine, loads of people do it... Huge mistake! When my ring arrived late, it looked nice, not as amazing as in the online video but I was still happy. Approximately 2 weeks after we received the ring… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Disgraceful service - unhelpful, unapologetic and...”

Written on: 14/02/2017 by MooMan (1 review written)

Bought a ring from which a small diamond fell out after c1 year. Returned it for repair/replacement. Was charged £280 for a repair. 3 months later there was no news - when pushed they said they were struggling to find a diamond that matched. Eventually we asked for a refund of the repair fee and for the faulty ring to be returned so that we could take it to a proper jeweler. Today it arrived back with TWO diamonds missing. When we called to complain they blamed Parcelforce saying that they… Read Full Review

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Was this review helpful? 5 0
★☆☆☆☆

“Excuses”

Written on: 12/02/2017

I ordered an item for my wife and it was agreed that it would be with me BEFORE Valentines Day. Got a call the Friday before and the item was still being made apparently and will not be with me until Valentines Day. Totally blown my plans out of the water. What a shame as the ordered process was very efficient let done by delivering the goods on time. Would definitely never use again, and now looking at the previous reviews I am concerned if this is going to be a quality item… Read Full Review

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Was this review helpful? 0 0
★☆☆☆☆

“MISSING DIAMONDS - SHODDY REPAIRS”

Written on: 31/01/2017 by Owensah97 (1 review written)

Do not use this useless company. Ruined a Christmas present for my wife. Bought a beautiful looking ring which all went smoothly. 1 week in of my wife wearing it and a diamond had fallen out. I was sceptical but my wife said to give them the benefit of the doubt so we sent it back for repair. 3 weeks later and they finally returned it. I opened the box and straight away saw that another diamond was missing. They had badly replaced the diamond before with one that looked completely different and… Read Full Review

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Was this review helpful? 2 0
★★★★★

“Fantastic support and service”

Written on: 25/01/2017 by RHarty (1 review written)

Purchased my partners engagement ring from The Diamond Store in 2016. Arrived beautifully packaged and in great time. Through my own fault ,I ordered he wrong size. They arranged the paperwork for collection immediately and dealt with my concern as professionally as I could have asked for. New ring came back as soon as was ready. Have to say a big thanks to the lady at The Diamond Store as her communication on any queries I had and her help with dealing with any queries has always been at… Read Full Review

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Stephanieeleanor's Response to RHarty's Review

Written on: 10/06/2020

Is your ring still in good nick?

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★☆☆☆☆

“engagement ring losing diamonds”

Written on: 17/11/2016

My husband purchased my engagement ring from the diamond store in 2012, it was fine for two years but then started losing the pave diamonds. I returned the ring and was of course told, similar to other reviewers it was my fault and that they would repair it for 70 pounds. I did not really think this was fair as ring was under guarantee but paid the money as I just wanted it sorted. I received the ring back and wore it the next day for four hours and another diamond fell out. Another diamond… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Faulty Ring - RIDICULOUS AVOID AT ALL COSTS”

Written on: 26/07/2016 by Coleman440 (1 review written)

I placed an order back with the Diamond Store on Thursday 23rd June 2016. I was looking for a new engagement ring and I chose an Aquamarine 18k white gold ring. I had spent weeks going from jeweller to jeweller to find the perfect ring and really felt I had found the one. I paid the 10% deposit and agreed on the 12 month payment plan. I also agreed to the "special" terms and conditions of my ring being made due to the sizing (my finger is a H and a half, tiny!). I finally received my ring on… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“Extremely upsetting experience!!!!!”

Written on: 13/06/2016 by claireevansoutram (1 review written)

Seems to be a theme of poor reviews on this site,mine being very similar. I would NEVER use this store again. I bought this ring with inheritance money which added to the awful experience, the blue topaz pave ring looked stunning but in approx 14 special occasion wears the gem(s) fell out on two of those. The first time the store repaired it as they said the damage was caused by me, reluctantly I accepted knowing in my heart it shouldn't have happened. The second time I knew it was the quality… Read Full Review

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Gary Ingram's Response to claireevansoutram's Review

Written on: 21/06/2016

Hi,

We are saddened to hear that you feel this way. Unfortunately the ring was repeatedly broken through wear I am afraid.

We do feel that we went above and beyond to try to help you as best we could by offering you a new ring and moving onto another item.

We want you to be happy with your ring as it is stunning and if you wish to discuss it any further please do use the email you have for me.

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Tenjrspjpjcd's Response to claireevansoutram's Review

Written on: 27/06/2016

Don't give up. Your story is identical to mine with this retailer and you should seek advice under the consumer rights act as are likely protected. It sickens me that this is the repeated treatment of thier customers where honest money is being spent with them, and expectation is that customers cant afford to argue back so they give up despite poor quality. It's a joke that the approach is to try and place blame with customers for simply wearing jewellary made rather than improve their products or services. Awful entrapment in my eyes... I hope they see reason and compensate you properly.

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★★★★★

“First Class”

Written on: 23/05/2016 by Pughmg1964 (1 review written)

I can honestly say I was very apprehensive about buying online when I have only ever used bespoke retailers. What a fool I have been. The service, attention to detail and the constant progress reports have been absolutely first class. The team at The Diamond Store our wonderful, professional and want you to be completely happy. This is my new jewellery store! Thank you all SO much! … Read Full Review

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Was this review helpful? 0 1
★☆☆☆☆

“Absolutely awful. Avoid at all costs.”

Written on: 25/04/2016

My husband bought me a beautiful diamond bracelet from the diamond store for Christmas 2015. He was organised and bought it a few weeks before, gave it to me on Xmas day. I noticed straight away that the clasp was faulty and it couldn't be shut. So I could not wear it. We emailed the company on the day and they were closed for almost a week. When they returned in the new year were told it would be 'repaired' so we sent it off immediately. They had it for a considerable length of time and sent… Read Full Review

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Karolinap's Comment

Written on: 21/05/2016

Absolutely agree!!! My husband bought me a engagement ring , in 5 days used few small diamond was out. Menager just said sorry, and excuse something like we made thousands of ring and it can happens . But! That made another ring and same situation was repit. But this time they blame me and call me layer and said that I am smash the ring. I save all emailing between sales team and my husband. Second Bridal set we don't use, for wedding my husband bought me ring from another company, This is horrible, this company really armful

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Ebony63's Comment

Written on: 22/06/2016

Thanks For sharing your experiences as i am just about to order an engagement worth £900 from this company. I will stay away.

Thanks

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Laboudi's Comment

Written on: 07/01/2017

Just noticed that they run fake sales, where they claim that an item worth much more than the selling price, which itself the same or even higher than the pre-sale price.

This must be illegal. I suggest to all those unhappy customers to report this behavior to trading standards. It would be a good way to punish such a horrible trader.

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Laboudi's Comment

Written on: 07/01/2017

Just noticed that they run fake sales, where they claim that an item worth much more than the selling price, which itself the same or even higher than the pre-sale price.

This must be illegal. I suggest to all those unhappy customers to report this behavior to trading standards. It would be a good way to punish such a horrible trader.

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★☆☆☆☆

“Awful!!!!!!!!”

Written on: 02/04/2016 by inHernandez411 (1 review written)

I can not put into words just how awful my experience was, my ring is of such bad quality but just falls within the guidelines, I have to have the ring dipped ( it's white gold ) every 3 months even if I haven't worn it because the white gold disappears, I contacted them and they were not at all interested, what a waste of money,I explained my husband who was serving in Afghanistan had sent it and it was sentimental so please could they swap for one that the gold didn't disappear from ( I… Read Full Review

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Jorcom11's Comment

Written on: 12/04/2016

I totally agree, they are awful. I bought from them a pendant a couple of years back and was a nightmarish experience

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