Crampton & Moore Reviews - www.cramptonandmoore.co.uk

Click here if this is your business
★★★☆☆
3.3 / 5
59% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Crampton & Moore www.cramptonandmoore.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Threaten you with CCJ for refunded item by Amazon”

Written on: 31/10/2020 by Nicky777 (1 review written)

Threaten you with CCJ and send court documents for a purchase refunded by Amazon!! So at the end of April I purchased a fridge freezer from Amazon - this was apprently through this company. All was delivered fine but after a few days it began making a huge noise and was clearly faulty, not keeping things very warm. I raised a return request on Amazon as we had just moved house in the middle of the pandemic and needed a working fridge. Crampton and Moore closed the return request on 19th May… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Once they have your money they don't care!”

Written on: 14/10/2020 by Phoenixh109 (1 review written)

I bought a TV from their eBay account, received the usual set of initial completion emails and a delivery email with a tracking number through APC their nominated delivery company. With initial scans at the APC hub that evening the TV did not turn up the next day. I followed up with calls to APC & Crampton and Moore for four days before they finally admitted that they needed to send the order again. Horrific service, it seems that they are one of those companies that when they have received… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“SAMSUNG TV”

Written on: 16/11/2019 by JAYKAY50 (1 review written)

Purchased tv on ebay site which stated as brand new item. Quick delivery but it was obvious that the box had been resealed. On opening up i could see that tv had been put back in box as protective wrapping was not put on screen properly, energy sticker that should have been stuck on screen was lying in box and tv stand was not in its place but pushed down side of box. on phoning customer services i spoke to woman who acted in negative way first saying that i hadn't bought from them when i gave… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★☆☆☆

“Looked good but unexpected problems”

Written on: 20/06/2016 by otamiJ (12 reviews written)

I searched on the web and found the lowest price for a certain DAB radio with Cramptons. I guess that it is what it is, a cheap DAB radio. However, as I had very limited stations available [due to location, not the radio], I elected to return the radio as it is of no use. This is when I discovered the complexity of the Returns process, which defeated me so that I now own a radio that is of little use and I have written this review. In a nutshell, the Crampton on-line ordering has several… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID LIKE THE PLAGUE - USE A PROFESSIONAL COMPANY”

Written on: 03/02/2016 by 19Sharon (1 review written)

I have had a terrible experience with this company and would seriously advise anyone thinking of ordering from them to refrain and order elsewhere. I raised a complaint regarding my purchase, and both the office manager and subsequently the managing director became involved and could only threaten legal action. They both sent letters littered with spelling mistakes and factual errors and the managing director actually confirmed to me in writing that I had been dealt with unprofessionally. He… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not trust them!”

Written on: 05/01/2016 by MatW (1 review written)

They substituted the item I ordered with a cheaper version & did not tell me that they had done so. Luckily I noticed & told them, but they refused to give me the price difference between the item I ordered & the one they delivered until I threatened legal action, do not trust them!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Very poor service”

Written on: 08/10/2015 by Barnowl123 (1 review written)

I ordered a time sensitive item and therefore paid extra for 48 hour delivery. 4 days later it still hadn't arrived. Crampton and Moore ignored all of my initial communications to find out where the item was. When I finally got hold of them, I found that they were rude and not very understanding, considering I had to take 2 days off work for nothing. I was abruptly told by an employee there that they had done absolutely nothing wrong even though I had paid them for 48 hour delivery and the item… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent and super fast service”

Written on: 06/02/2015 by Simone87 (1 review written)

I ordered a Samsung Soundbar which I had originally ordered from another website but after 3 weeks of getting nowhere they eventually refunds, so I ordered the product from Crampton & Moore. I immediately got an email telling me my ordered had been accepted. I chose the standard delivery which was free and so the product was due to arrive in 3-5 days. The next day I received another email saying it would be delivered the following day. I wasn't going to be in that day but they gave me a simple… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Definitely shop there again”

Written on: 12/11/2014 by Juliedek (1 review written)

my washing machine packed in on our return from holiday on Sunday, I called in the shop on Monday morning, chose a washer & they delivered it Monday afternoon, connected it up & took the old machine away. If any other store can beat that, I will be most surprised. Excellent service… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“abysmal after sales service........!!!!”

Written on: 26/02/2014 by BoPritchard142 (1 review written)

Very disappointing customer service!!.......they don't give a stuff that you've spent hundreds of pounds on a TV that has gone faulty 3 times in 8 months starting from 6 weeks old requiring me to take 6 days off work for engineers to come.........they just tell you to go to Samsung directly...............who don't consider a software fault to be a fault....even though the TV didn't work so wont uphold the guarantee so had to get trading standards & RETRA involved.....still Crompton & Moore… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Waste of time ”

Written on: 15/03/2013

On ordering a home cinema system was informed in stock , payment was taken , e-mail confirmation confirmed order then shortly after another e-mail stating out of stock and that " they may get further stock at the end of the following week ! Despite regular e-mails of which some were ignored and others replied to in a untimely manner the item never came available so I took a refund - cheap price - cheap company with poor customer service - avoid !… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible customer service”

Written on: 05/03/2013

Messed up my order, was unhelpful when I tried to correct it with them on the phone. Very rude staff. Would avoid at all costs… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Crampton and Moore - fantastic service”

Written on: 25/02/2013

Having found the best price for my new Toshiba TV on the web but having seen a few negative reviews online, I called Crampton and Moore on Wednesday to check that they had stock and that the price (inc free delivery was correct). The chap I spoke to was very helpful and took my order which I arranged for delivery today. I was told that I could call on Saturday to get a tracking number if needed. I called for it first thing this morning and again spoke to a helpful chap who provided the required… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Super Fast Super Easy”

Written on: 22/01/2013 by TechMom (2 reviews written)

Ordered our Samsung 3d tv on Friday 18th Jan(when we had 10 inches of snow!) Crampton and Moore were the cheapest plus free delivery. Within 5 Minutes I had a Conformation email saying its about to be dispatched and what day it will be delivered! I was in a little disbelief at how fast it was all happening, however Monday 21st Jan my Television turned up - before lunch as well! Easy to use website, Cheapest on the web by far, Free and Fast Delivery. Easy access to lots of information… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Samsung Smart”

Written on: 03/01/2013 by MDFARRELL (1 review written)

Ok my confidence in ordering over the internet has now been restored by this company. Good customer care, fast delivery, next day even and beat tv direct by a big margin. very happy… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent Company To Deal With....”

Written on: 18/12/2012 by Gary13 (1 review written)

This is the second time I've used Crampton & Moore in the last couple of years. The first time was to buy a Panasonic TV and that was an excellent service but I've just ordered a Panasonic Blu-ray Player/HDD recorder on the 17/12/12 at 2pm by phone because there was a problem on the website with the 3D Card ID or something but ordering by phone was easy and straight forward and by 1.30pm on the 18/12/12 its now arrived and sitting in my living room waiting to be opened. That's what I call a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent Value and Outstanding Customer Service”

Written on: 03/12/2012

Ordered an AEG double oven. This company offered the best price on supply and fit. I was kept fully informed throughout the order process and both the fitters and Crampton rang me to let me know the fitting date. I was absolutely delighted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID AT ALL COST!!”

Written on: 08/11/2012

Terrible company!! Do not expect good customer service! Did not receive item and company were completely unapproachable! Woman in customer services spoke to me like utter dirt. DO NOT expect to be spoken to like that from my worst enemy let alone a company who have my money!! They've made it as difficult as they can for me, this has to be the worst transaction I have ever made. Terrible, terrible company. I can't believe companies are still afloat in the recession with attitudes and staff… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Excellent prices and service both before and after sale.”

Written on: 28/10/2012

I ordered my Samsung Smart TV and Samsung surround sound system at 2pm one day and received my items by 11am the following day. Steve in the sales department was very helpful, friendly and efficient. While assembling my sound surround system I couldn't find the screw required to attach the stand to the sound bar so telephoned to ask for one to be sent. The woman (sorry her name escapes me) I spoke to couldn't have been more helpful, she said she would try and locate one for me and phone me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unhelpful Women in Customer Service”

Written on: 22/09/2012

Wanted to purchase a TV, £1800. The only problem was that the deal ended today, but I could not take delivery until 5 days later. What I asked was could I put a deposit down to hold the deal & then pay for the TV on the daybefore delivery so that i would not lose almost a weeks warranty on the TV sitting in a box, afterall, it's an £1800 TV. The women simply refused to even discuss it. So basically, Crampton & Moore must be bucking the trend if they can turn down sales of £1800… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lito2K55's Comment

Written on: 05/10/2012

so you never actually bought something from them? It seems your not a reasonable person.......

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jo Bass's Comment

Written on: 05/10/2012

Lito2K55's
so you never actually bought something from them? It seems your not a reasonable person.......

So paying £1800 for a TV and losing a weeks warranty on it is reasonable for you is it.

Of course it is..........i'm sure you would not have minded would you.
What i do is my business & from what i can gather, i'm not answerable to a person like YOU!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
overview