The Co-op Electrical Shop Reviews - www.coopelectricalshop.co.uk

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Latest Reviews

★☆☆☆☆

“Unsatisfactory service”

Written on: 22/12/2018 by Haydenpv5 (1 review written)

We were delivered a fridge freezer and a cooker. Despite co ops claims that they take away all the packaging the delivery men refused to unpack them stating "can you imagine if we actually did take away all this rubbish we would need a compacter on the van" thry then told us how to unpack it and recommended leaving the polystyrene on the bottom of the fridge because "some of the council houses have uneven floors". We are disabled and so we struggled to unpack them ourselves and we put the… Read Full Review

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★☆☆☆☆

“A familiar name that can no longer be trusted”

Written on: 11/09/2018 by ItsStuartLane (1 review written)

Bought a coffee maker from their eBay store on 2nd August. Item arrived with a part missing. Informed Coop electrical immediately, After several days and another reminder they finally told me to raise a return request via eBay. This would have meant me paying for the return - why should I, they shipped the faulty item. After another letter of complaint they arranged a DPD collection for a Tuesday. I informed them I would not be in on Tuesday so they moved it to Wednesday. On Tuesday the… Read Full Review

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★☆☆☆☆

“ABUSIVE, SCRUFFY DELIVERY PEOPLE, TOTALLY UNPROFESSIONAL”

Written on: 06/06/2018 by Asburyr (1 review written)

As per a number of reviewers on here, I would rate ZERO STARS if I could due to an ATTROCIOUS TOTALLY UNPROFESSIONAL SERVICE!! I purchased an American Fridge Freezer from the Co-Op Electrical ebay shop as, with discount, it was a about £4 cheaper than AO and I thought the Co-Op would be a good place to buy -- BIG MISTAKE! AVOID LIKE THE PLAGUE!! . A dirty looking delivery guy and his scruffy female counterpart arrived to deliver the item in a dirty battered non-liveried non-delivery van and… Read Full Review

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★☆☆☆☆

“Horrendous Customer Service”

Written on: 24/12/2017 by LiliannaBlevins (1 review written)

I have used Coop Electrical twice and been thoroughly disappointed both times. The first was to buy a cooker for a new kitchen, which was ordered direct with Belling whilst I was on the phone and told would be delivered in 5 - 10 days. When I chased 8 days later, I was told the earliest delivery was 18 Jan 18 - nice of them to inform me. The second was to order a washing machine in time for Christmas. Using next day delivery, we were given a delivery window of 7 - 7.47 so I was up at 6.45… Read Full Review

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★☆☆☆☆

“CO-OP ELECTRICAL - AVOID AT ALL COSTS”

Written on: 06/12/2017

Despite choosing a day of delivery, the team didn't show up with my appliance (washing machine). They had cancelled all deliveries that day, so I had to rearrange. Despite choosing 'installation' and the taking away of my old appliance, neither of these two things happened. Two guys in a white van (contractors) turned up - and clearly wanted to leave as soon as possible, saying they couldn't turn off the blue valve and literally just left my new washer, still wrapped up, on the floor and my… Read Full Review

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★★★★★

“Ice king slimline chest freezer”

Written on: 17/11/2017 by Dalrymple436 (1 review written)

So happy with this slimline ice king freezer. Fits in perfectly where I needed it to go. Holds a fair amount of food .very quite. Ordered over the phone next day delivery with texts to give me a time of delivery plus email with time of delivery too.and a call from driver to say he was 15 mins away perfect unpacked it too… Read Full Review

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★★★★★

“Excellent customer care.”

Written on: 10/08/2017 by Ivan van Rooyen (4 reviews written)

I received the best support ever when I had trouble with the product that I bought. Someone phoned me the very next day after one message on the website. The product was picked up and a new one delivered the very next day. Sadly, after a few weeks the replacement stopped working. I've made a phone call and they immediately organised for it to be picked up and said they will refund me this time. So, even though the product was not so good, I received the best service ever! I will always try to… Read Full Review

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★☆☆☆☆

“Lost my order”

Written on: 31/03/2017 by Turner2860 (1 review written)

Ordered a cooker from their website, they managed to take the payment but lost my order. Now the cooker that was supposed to arrive today won't be delivered until next week. … Read Full Review

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★☆☆☆☆

“Extremely poor quality company, products and service. ...”

Written on: 02/03/2017 by Carpenterpq490 (1 review written)

The first - and probably only - thing you need to know about this review is that Co-operative Electrical know that I'm publishing it. After weeks of completely unacceptable service, I emailed them the review giving them 24 hours to get back to me and solve my issue. Predictably they ignored my email. Therefore this review is their acknowledgement that they would rather have a poor review published about them than listen to their customers and be seen as a responsible company. The common theme… Read Full Review

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★★★★★

“No problems ”

Written on: 29/12/2016 by bet16 (1 review written)

Cant fault them at all got let down by another company who after 5 weeks decided to cancel my order.Found the tumble dryer on the co-op site ordered and received it the next day to the Scottish highlands that's what you call great service would buy again… Read Full Review

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★☆☆☆☆

“Disgrace calling themselves a retailer”

Written on: 09/12/2016 by 47Sqn (1 review written)

I purchased a MacBook Air form this 'company' on 17 Oct 16. I was told after ordering that this would be a 'special' purchase and may take up to 28 days to be fulfilled. At this stage I should have run a country mile. It is now 56 days after my initial order and still no MacBook Air. I emailed their customer'services' on 4 separate occaisons to ascertain an update. I received the obligatory holding email stating they would get back to me within 48 hours. NOTHING. I finally got through to their… Read Full Review

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★☆☆☆☆

“TV Not delivered / Lack of professionalism”

Written on: 07/12/2016 by juProctor162 (1 review written)

I bought a TV on black Friday, which was agreed (by you guys) many days in advanced that would be delivered on Monday the 5th December, I have then requested a day off at work since I live on my own and you guys requested someone to be at home to receive it, then at the end of the day you guys call me to say it wouldn't be possible to deliver, a big frustration here, but I understand sometimes things happen and you guys kindly asked me to be available on Tuesday the 6th where it would be… Read Full Review

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★☆☆☆☆

“do not buy”

Written on: 19/08/2016 by Farrell384 (1 review written)

ordered zanussi freezer,on day of delivery got a call from delivery van "cant find your address" i said dont worry i will wait at door and give you a wave when you are near,got another call around 20 minutes later "you've supplied wrong address,we are there now" i said no you arent mate and i'm pretty sure where i live,so in the end i go walking round the nearby streets looking for a delivery van,by this time we'd had another call saying "i've had an accident,clipped a car" eventually i find… Read Full Review

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★★★★★

“excellent proffesional service”

Written on: 11/05/2016 by diagra (3 reviews written)

ordered hoover washing machine on line as same price as lowest competitor...currys.... the other two companies had delivery dates up to 5weeks... the co op two days and pick am or pm. text night before to confirm and text and call to say between 9--10..arrived 9.05 and old appliance taken away.... whats not to like… Read Full Review

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★☆☆☆☆

“Poor Customer service”

Written on: 22/01/2016 by trappermmmmmmmm (1 review written)

Bought a Samsung TV from the CO-OP went wrong 8 months later (over Christmas) rang them told we don`t do service for Samsung you have to ring the Manufacturer to sort out repair, Rang Samsung never got a call back had to ring them 8 times over 3 weeks to get someone to collect and try to repair the TV. The repair company were brilliant rang me to say Samsung can`t supply the parts to repair the TV and that the CO-OP will send you a refund had to ring the CO-OP 4 times still not got the refund… Read Full Review

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★☆☆☆☆

“poor service ”

Written on: 17/01/2016 by ysHarrington454 (1 review written)

ordered american fridge freezer which broke down after 3 weeks, i asked for replacement they said they needed engineers report before i could return it which took weeks, after report they decided to exchange it, when delivered the driver was very unpleasant as he was rushing and damaged my wood flooring he denied this saying the floor was already damaged , no respect for customers property. avoid… Read Full Review

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★☆☆☆☆

“Poor Delivery”

Written on: 18/12/2015 by wtMcNamara488 (1 review written)

I paid for a gas cooker with collection of old unit. The delivery team refused to collect the old unit claiming they were not trained to do so. There was absolutely no reference made to this in the original marketing documentation, so the team were wither lying, or the documentation is incorrect. ###BEWARE### - Do not trust the online documentation or delaivery teams and make sure you check yourself before purchasing… Read Full Review

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★★★★☆

“They delivered 9no pun intended!)”

Written on: 14/05/2015

Ordered new Hotpoint washing machine for my elderly mother and after poor service from Currys (item out of stock never notified of new stock as promised) went with Co-op electrical online. Competitive price (item/delivery/installation charges etc)and kept in the loop 100% by way of updated texts from them pertaining to delivery. The latter honed to a one hour (in my case noon-1pm)timescale the night before delivery. On the day two attentive, professional, polite and CLEAN operatives arrived at… Read Full Review

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★☆☆☆☆

“Wheres my order!!!”

Written on: 30/01/2015

I ordered a fridge freezer to be delivered yesterday (27th Jan) and and extra £10 to take my old one. The delivery slot given was between 12:24 and 1:24. Before this time I had an answer machine message to say the van had broken down and someone would call me with a new delivery time. I completely understand that vans break down etc. but what I am very mad at is the fact that no one actually bothered to call me back! I then had to call the 0800 number from my mobile (a very expensive call may… Read Full Review

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★☆☆☆☆

“Disgusted”

Written on: 27/01/2015 by KeyonLopez141 (1 review written)

Purchased electrical product online. Discovered it was unsuitable after it was delivered. Coop offered to take back the product but refused to reimburse in full, in breach of the Consumer Contracts Regulations 2013. Oh and they overcharged by £20 from the advertised price. Have been a loyal member and customer for decades (insurance, groceries, previously bought electrical goods online, bank accounts etc.) but it seems they have now gone downhill. Absolutely disgusted. Do not buy online from… Read Full Review

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