Office Reality Reviews - www.officereality.co.uk

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★★★☆☆
2.6 / 5
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Latest Reviews

★★★★★

“Quality! Efficient! Cheap!”

Written on: 18/02/2022 by Aronq213 (1 review written)

I needed to purchase furniture for my home office and after browsing many different options Office reality had everything i need at a great price! The team were really helpful with my order and the order was delivered quickly. Couldnt recommend enough… Read Full Review

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★★★★★

“Quick and efficient”

Written on: 07/01/2022 by Camryns13 (1 review written)

They were fantastic from start to finish. I cannot fault the range or quality of the products they offer. The delivery was prompt and the customer support team answered any questions I had prior to placing in a timely and polite manner. Delivery was on time and I got a text to confirm my time slot. I really couldn't ask for more… Read Full Review

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★☆☆☆☆

“Waiting waiting waiting”

Written on: 11/05/2020

Waiting a week for delivery no delivery date been given even though I was assured it would be delivered within 3 to 5 days rang the company passed to an O2 mobile that went to voicemail still no reply I am beginning to wonder… Read Full Review

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★☆☆☆☆

“Worst Customer Service”

Written on: 28/11/2018 by thejb2018 (1 review written)

Quite simply, ordered a shelving unit on October 22nd, item still hasn't arrived, was told the package was lost or the labels fell off (believe that if you will) and that it would be delivered on 26th November. 3 days later, still nothing and the Customer Service Manager telling me I can't have a refund. That's the way to run a business for sure! :)… Read Full Review

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★☆☆☆☆

“Never Arrives, false prmoises”

Written on: 24/08/2018 by casupply (1 review written)

Ordered a desk on a 10 day delivery time which was fine for my purposes. The desk failed to arrive so I contacted them after 15 days as it had now become urgent only to be told the machine that makes the tops had broken down. and I have to wait another 3 weeks. I told them this was really not acceptable but was given assurance is would be delivered ASAP. I then contacted them again to find out if it was still on track for delivery to be told it would be here the following week so now another… Read Full Review

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★☆☆☆☆

“Don't use unless you're prepared to wait”

Written on: 12/10/2017

Quite honestly, this is the worst buying experience I have had in my 32 years of office management. I contacted this company on 12 July about supplying over 2k worth of furniture by early August. Desks for 5 people. They wanted 30% up front, which we don't usually do, but the promise of delivery and installation in 7 – 10 days made me ask head office to do this especially. I chose Office Reality exactly for that reason…… the website screams/flashes free delivery and install in 7 – 10… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 12/04/2017 by 248Elliott (1 review written)

Bought a chair which was supposed to be on a 48 hour delivery, after not arriving I had to make several phone calls to be told it would be delivered the next day. The next day it did not arrive and I was told the wrong address was entered. I would then have to wait an additional four days for another chair. I then asked for a refund which has taken over a week for them to process Terrible company… Read Full Review

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★☆☆☆☆

“Stay Clear of this Company”

Written on: 01/12/2016 by Paytont347 (1 review written)

The worst customer service - lies, lies and lies… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 15/10/2016 by BlaineDevine392 (1 review written)

Same as many other reviews here, Excuses regarding delivery dates not being honoured. Supposed to be next day but not arrived yet. If given the option I would have given no stars. I hate being let down which I have been by this lot!… Read Full Review

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★☆☆☆☆

“Don't waste your time and money on these cowboys”

Written on: 31/07/2015 by Alext2015 (1 review written)

I ordered and paid for a pair of stools from Onlinereality and had nothing but grief trying to get the order fulfilled. Firstly (a week after my order) I had an email saying they could no longer provide the stools I'd ordered and paid for and "did I want a replacement set?" I agreed the replacements were OK and they said they'd send them. Numerous emails, promises but no delivery of my stools later they then decided they could no longer supply the replacements either. This was now 1 month… Read Full Review

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★★★★★

“Really good reliable service provided”

Written on: 12/05/2015 by Beckqc18 (1 review written)

I used Office Reality after finding them online for one of my customers, the help I had from all members of staff was second to none. My customer was extremely happy with both the product and the way the removal and installation teams conducted themselves onsite, they found a way to work around my customers 24/7 set up and got the job done with minimal fuss! I am really pleased and will definitely use them again… Read Full Review

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★★★★★

“Office Fit-out”

Written on: 12/05/2015 by janlimond (1 review written)

As we approached our fit-out project the developer of our new premises suggested that we visit Office Reality. We were so impressed with the design, furniture and fit-out of their own offices that we asked them to come up with a scheme for us. We are delighted with the end result and would have no hesitation in recommending their services to others… Read Full Review

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★★★★★

“Very helpful and great products”

Written on: 05/05/2015 by jessicalong1 (1 review written)

I called Office Reality because I was let down by another furniture company on a delivery of a boardroom table and chairs. They were very helpful in making suggestions and had a couple of options to choose from. My biggest worry was getting everything there on time, but they made sure everything was due to arrivein order to give us ample time to set it all up before our meeting. I was very pleased that it did all arrive on time and the furniture looked fantastic! Would definitely recommend and… Read Full Review

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★★★★★

“Absolutely Delighted”

Written on: 05/05/2015 by ShylaMorrison29 (1 review written)

We contacted Office Reality when we were considering rerbishing our office. We were impressed at the early stages as they produced visuals that showed us exactly what the office would look like. They advised on colours and produced a furniture solution at a reasonable price. Can't recommend highly enough… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 17/12/2014

Bought a sofa off OfficeReality which I feel was very poor quality (LE CORBUSIER LEATHER SOFA 3 SEATER), very uncomfortable, quality of the leather feels more plastic than leather. The company are charging £317.88 to return the sofa on a product that cost £698.00. Complete rip off and the company are hiding behind their suppliers terms. This could of been handled much better by the company and I believe their Customer service needs customer service training! Think twice when purchasing this… Read Full Review

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★☆☆☆☆

“Inadequate and disorganised, avoid this company!”

Written on: 31/10/2014 by jeffplot19 (1 review written)

Service generally haphazard with inadequate stock monitoring and poor communications. The initial email after the order was placed quoted “We have created an account for you to allow you to track the progress of your order through our website should you wish to; please find your login details below”. However it is not possible to track an order from their website – the only options are to email or phone the company. A single order of four items resulted in three separate deliveries, so I… Read Full Review

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★★☆☆☆

“Decent products, terrible service/delays and delivery...”

Written on: 22/10/2014 by PresleyMcPherson367 (1 review written)

We used this company for our office move, spending a substantial amount with them. Despite them giving us a time scale, 3 important products arrived a week late (2 weeks after their suggested/promised time scale). They would then only deliver to ground floor (our office is floor 1, though there is a giant lift, so it shouldn't have been difficult). They said it cost £150 to bring 3 filling cabinets up 1 floor. (and were quite rude about it). We liked most of the products, but I think we would… Read Full Review

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★☆☆☆☆

“This company is hopeless - keep well away from it”

Written on: 22/09/2014 by JASB52 (1 review written)

I ordered some office items from this company with a promised delivery between 7-14 days. After 4 weeks the items still have not arrived and the person in the office simply tells me that they are due for delivery this week. When they don't show up the whole process is repeated! I get passed from one person to another without anyone ever giving a straight answer… Read Full Review

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★☆☆☆☆

“Office Illusion!!!”

Written on: 03/07/2014 by GavenPhillips (1 review written)

Ordered some office furniture on the 20th of June, a week later I still hadn't received the item. I called them and they said that the stock had not arrived and that it would be with me the following week. The next week I still hadn't received the item so I called again and they informed me it would be with me the following week. Needless to say I demanded a refund and bought the item somewhere else which delivered 1 day later. … Read Full Review

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★★★★★

“Great experience from start to finish!”

Written on: 05/07/2013 by Rogchapman (1 review written)

I first spoke to Office Reality at the end of May to discuss plans to refurbish one of our meeting rooms. I found their website, but was quite overwhelmed with the selection, but after a short phone conversation with one of the guys Ian, who pointed me in the right direction I found some ranges of interest. I then asked for some wooden samples to be sent out to me so I could see which of the woods would look best in the room. Having received the samples on the Saturday and phoned them shortly… Read Full Review

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