written by on 27/07/2010
Ordered a book 3 months ago, they have taken the payment but have not sent the book! Unable to contact them!
Thieves!
written by on 10/07/2010
Ordered a sleeping bag almost 2 months ago. Still no bag and no response from numerous emails either. This store is not run by climbers, it is run by thieves. Avoid.
written by on 04/07/2010
Ordered a rope nearly one month ago. Still no rope, still no refund.
Would not buy from theclimberstore or recommend it to anyone. Last contact from them, 3 weeks ago!!
written by melanie Lessels on 28/05/2010
Have ordered from the climber store, got nothing, I have sent three messages, and heard nothing the package has missed the birthday it was intended for. I am going on holiday and am very dissatisfied with the service. Rubbish service, Rubbish customer relations - no way to run a business - very unhappy. No phone number is very annoying
Also, would rate with NO STARS but can't seem to do this
written by on 22/03/2010
Very quick, very friendly. Also the cheapest available for what I wanted.
written by METHUSALA on 08/03/2010
Ordered a watch, recived a mail to tell me it had been dispatched the same day. In fact, it hadn't been. The following day, they dispatched an empty box. Still no watch. I'm really annoyed that there's no telephone number to contact them with, only email, for which I'm still awaiting a response...
Avoid them like the plague - this is just a rip off. I'm out £135 for an empty box!!!
written by on 24/02/2010
More than one week passed, haven't received item yet. Send two emails to them. I've got no any replay. Then I called them. It's voice mail all the time. Lefe vioce mail message, no replay. Claimed my payment back.
written by on 25/09/2009
Exceptional service at The Climber Store, I was very surprised to have such good service. I initially made a mistake on my posting address but and was pleasantly surprised with their customer service. I ordered my item and had it with me the next day! Excellent communication and quite different to some of the other experience I've had online. Have recommended to others!
written by jearthman on 02/12/2008
I first bought a helmet from The Climber Store and was very impressed. Although the site seems a little limited, once i placed an order I needed to change the order slightly (change the colour of the helmet) and found the customer service to be excellent. As an aid climber I've been struggling to find a decent supplier which charges decent rates. I was quite excited to get a newsletter from them with a 10% sale on some of the aid gear and I've been recommending the site to friends since. As a climber I like to know my money is going to a climber and these guys seem to be the real deal, a small outfit offering decent prices and personality.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Methusala's Comment
Written on: 08/03/2010
I wish I'd seen your review before I bothered to order from them - I might have saved myself some money.