Footasylum Reviews

★★☆☆☆
1.6 / 5
16% of users recommend this
  • Quality of service

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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Disgusting service”

Written on: 16/09/2020 by Stevoc1710 (1 review written)

Got a pair of Nike 270s from the Liverpool, speke retail park and subsequently lost the receipt. When I finally opened the box of the trainers I got for college, I noticed (after being told a fresh pair was being sent to the till, that the shoes were absolutely disgusting! One of them must have been a display shoe! Who even thinks it's acceptable to sell a supposedly brand new pair of trainers like this?? Ate you serious? Furthermore, after trying to resolve this situation the cheek I… Read Full Review

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★☆☆☆☆

“Lost Boots that are discontinued ”

Written on: 13/02/2020 by jordanavpereira (1 review written)

By far the worst customer service I've ever had from a shoe shop. They have lost my favourite pair of boots which now are no longer being made. To resolve and find out about their incompetence took me hours of phone calls to costumer service each time me having to explain the situations every single time. Numerous visits to the shop with 0 effort to contact me to tell me they had lost the boots! AFTER 3 MONTHS of all of this their answer to losing the boots that are no longer being made was to… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 05/01/2020 by Rowlamer (1 review written)

Item was not delivered despite address had people there 24 hrs a day.i had also paid more for next day delivery!! No we missed you card Foot asylum said they would re-send item we checked they still showed 7 in stock but a week later after many emails they say the are out of stock and I have to wait three days for refund, great money left my bank the day I ordered by the time I get is back it will be close on Three weeks, Do that to a few hundred customers and your account is earning you good… Read Full Review

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★☆☆☆☆

“Avoid this company, otherwise your money is lost”

Written on: 09/02/2018 by teSutherland52 (1 review written)

From far the worst company.If it was 0 starr i would give them.They're taking you're money and don't deliver nothing.The delivery company that they're working with ,HERMES is the shitiest one,i was waiting for my sneakers at home and they send me a message that they didn't fiind me home .When you call or contact Customer Service they don't answer,or if they answer they're telling you only rubbish. I place an order on 30th January for a pair sneakers Adidas ,they had discount from 100£ i took… Read Full Review

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★☆☆☆☆

“Still waiting for for Sunday delivery!!!”

Written on: 26/10/2017 by PaulMalcolm1 (1 review written)

Ordererd on saturday for nextday delivery. Didnt come. Called monday,tuesday, wednesday, today....no shoes!!! Shocking customer services and just keep getting fobbed off!!!! My advice...take your business elsewhere… Read Full Review

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★☆☆☆☆

“Rubbish .”

Written on: 07/05/2017 by Sariah184 (1 review written)

Totally rubbish company. Terrible customer services. Order took forever to arrive. Don't use!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid”

Written on: 07/04/2017 by AbdielShoemaker (1 review written)

I ordered a tracksuit for my daughter on next day delivery. Only half of it arrived and when I contacted them they basically told me I was lying. Refused to communicate beyond sending a link to the ombudsmen… Read Full Review

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★☆☆☆☆

“return”

Written on: 21/02/2017 by berna74 (1 review written)

My son bought a top on the Saturday returned it Sunday as it was too short on arms they would not refund him my husband went back down on the Monday and said my son had said it had been washed which is lies I will never shop here again after the amount of money we have spent in this shop well never again it will be jd from now on not the first time had a problem with footasylum they sold my daughter timberland ant 100 got home not only were they the wrong size they were 2 different design of… Read Full Review

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★☆☆☆☆

“Just trash!”

Written on: 01/01/2017 by cjHopper187 (1 review written)

Places an order from the 27th said my orde would be with me within 2-4 working days as the disabled their next service for the Christmas period. Everything was fine the I check my tracking information and my parcel has been delayed since the 28th it's now the 30th and I've called customer services for them to tell me it's not their fault it's their courier. Thing is as a customer I don't care who's fault it is I just want my damn parcels as they are meant to be a gift to someone. And now I'll… Read Full Review

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★★★☆☆

“sorry footasylum”

Written on: 24/11/2016 by nick.fitz (4 reviews written)

sorry Footasylum but you have lost a customer.i ordered a pair of trainers with next day delivery,only for them not to be delivered,i was given a refund for the cost of the courier charges initially after contact,but their customer services was very sporadic throughout,with promises of follow ups about the parcels location.it finally came to me requesting a PAYPAL refund almost a week after dispatch because i was none the wiser.the problem is mostly with their courier service,Hermes,who after a… Read Full Review

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★☆☆☆☆

“Don't order international”

Written on: 03/07/2016 by Egan342 (1 review written)

It has been 3 weeks and still I have not received the item. On the website there was a list stating that delivery time is 3-5 days for my country. Don't rely on them !… Read Full Review

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★★★★★

“Converse”

Written on: 20/05/2016 by rituziks (1 review written)

Fantastic service.Next day delivery.Fantastic comunication.Oh,im very happy.Thank you.x… Read Full Review

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★☆☆☆☆

“returned items lost”

Written on: 20/03/2016 by woody1959 (1 review written)

I returned a product in dec and received no exchange id given parcel to courier who had delivered it too me to be told by footasylum we don't offer this type of return so why did she take it ,said they must be able to track parcel as it was courier they used for delivery ,everytime I emailed was answered y different member of staff was told hadn't received return parcel and they couldn't do anything not helpful at all very blunt emails received and from what I can see by other reviews not easy… Read Full Review

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★☆☆☆☆

“Returned items”

Written on: 03/01/2016 by Koltonf114 (1 review written)

Nike trainers were ordered by my son and delivered a few days later , my son who is an avid fan of trainers was less than impressed , the trainers received were not consistant with a Nike quality product , they appeared to be a cheaply made immitation and were returned two days later following the returns instructions implicitly . Fortunately I paid through PayPal as it is now almost 5 weeks since the item was returned despite calling Footasylum 12 times and e mailing through PayPal numerous… Read Full Review

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★☆☆☆☆

“totally rubbish customer service and never next day...”

Written on: 25/04/2015 by Milesal487 (1 review written)

ordered 5 pairs of trainers all next day delivery first one came second one got lost the the other 3 got lost... called customer service spoke to numerous staff all didn't have a clue. All says they will contact me and I am still waiting then emailed got first response back after that no response. This company needs to learn the basic customer service and offer a jesture of good will for the rubbish service. will never buy from these jokers… Read Full Review

Kadeshugba's Comment

Written on: 21/05/2015

i agree with the above. they are totally rubbish and i would advise anyone ordering from them to never use the next day delivery. It is unreliable and a waste of money. As i am writing i did a next delivery on Tuesday and as of thursday afternoon both trainers I ordered are yet to arrive, and they keep on saying that they would get back to me when they contact the driver. complete rubbish service and they let down my children who wanted to use the trainers at school.

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★☆☆☆☆

“poor customer service!!”

Written on: 31/12/2014 by 1962Reynolds (1 review written)

Do not buy from this shop!! On closer inspection when buying some vans were of poor quality on one foot. Went to exchange but second pair also of poor quality asked for a refund. Was told they couldn't do refunds only gift card or exchange. How ever if bought on line I would have got a refund as wouldn't have been my fault because I couldn't see what I was buying. My fault!! Them selling faulty shoes and I should have looked closer apparently. Have lost a valued customer who spent a lot of… Read Full Review

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★☆☆☆☆

“Selling faulty trainers, rubbish customer service”

Written on: 29/12/2014 by 236Shaffer (1 review written)

I've ordered twice from footasylum, first order was a pair of creative recreations, on receiving the shoes the soles were already dirty and one of the shoe laces was shredded in half. Thinking this was just a one off I ordered a pair of converse mono white just before Xmas. The trainers turned up and immediately after taking them out the box you could see that one of the shoes was faulty, one side of the shoe was stitched much lower than the other making the trainer warped and uncomfortable… Read Full Review

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★☆☆☆☆

“Christmas nightmare”

Written on: 28/12/2014 by 138Hamilton (1 review written)

On the 21st on December 2014 I made an order for two trainers for my children that they begged me for, and paid for GUARANTEED XMAS DELIVERY in anticipation that my delivery will come in time for Christmas! However, I was left absolutely gutted and annoyed when my order did not come through the post, even made me wait at home the whole day on xmas Eve when I should could have been doing other stuff. This lack of keeping to your promises and words, made me not only feel embarrassed when my… Read Full Review

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★☆☆☆☆

“Waste of time and money! ”

Written on: 20/12/2014 by Nick243 (1 review written)

I ordered a pair of free run Nike trainers on the 30/11/14, I paid via Paypal received no confirmation email from footasylum although the money has left my account. Contacted customer services via email as I was no paying to call them. The first email I received from them claimed my order was ready for collection when I went into the selected store they had no order for me. Contacted customer services again and they told me the item has went missing but they cannot refund as Paypal is… Read Full Review

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★☆☆☆☆

“REFUNDS TAKE AN ETERNITY TO PROCESS”

Written on: 03/07/2014 by Santiago487 (1 review written)

Returned items received and waited 9 days for a refund, the trainers were received back in 2 days, signed for etc by Footasylum but not refunded. I had to call 3 times to query this, was told it takes up to 30 days (why) and then told it takes up to 14 days. Ridiculous. Office processes returns as soon as received. Never buying from them again… Read Full Review

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