HSBC Business Reviews

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HSBC Business

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Latest Reviews

★☆☆☆☆

“Forever on hold”

Written on: 01/09/2017

HSBC is a bank where customer service has been cut to below the minimum. Its hard enough to find the right number to call on their website and when you do you will be on hold forever. And I mean forever - unless BT cut you off first. An account for people with time to burn. They have an automated assistant on the website which utterly hopeless… Read Full Review

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★☆☆☆☆

“Incompetent, arrogant and rude”

Written on: 09/08/2017 by Garrisonml338 (1 review written)

We are a small firm of solicitors and have used HSBC for over 10 years. Initially the relationship was good. We had an accessible business manager and the local branch was helpful. The first big shock was when they sent £1.7 million to a mortgage lender on a property sale instead of the £700K owing and the £1 million balance to the seller. When we challenged this monstrous error they responded that they would get "our" money back. We pointed out that the lost money was HSBC's money… Read Full Review

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★☆☆☆☆

“AVOID-BEWARE- FOR BUSINESS BANKING NEW ACCOUNT ”

Written on: 26/06/2017 by hnCoughlin379 (1 review written)

Applied ONLINE for a start-up UK company, took over three months, dozens of emails and phone calls, no one answers or if get answered some time they don't know what to do next, 3 times visited branch, even branch manager failed to find out what going on. Keep asking to sign American IRS W-8 form for 2 months. I refused and told them I am British and have no business now or in future with US and my accountant refused as well and advise that its unusual demand by HSBC and not required by law in… Read Full Review

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★☆☆☆☆

“Absolute Joke of a Bank and Application Process”

Written on: 25/06/2016 by Nigelg480 (1 review written)

Horrendous application process, every call resulted in being provided in different information requirements. Each call result in a 'sorry you were told wrong information'. Don't hold your breath for return calls, I am still waiting on 3 I was promised. Getting through to speak to anyone results in a 30 minute on hold process. After a number of weeks of being messed about I went to Santander and had an active account within days. HSBC have lost my business, would never consider them again… Read Full Review

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★☆☆☆☆

“Antiquated, and definitely not 'the world's local bank'!”

Written on: 30/04/2016 by Felicitys374 (1 review written)

Apart from all the other irritations that other reviewers have mentioned, the most irritating thing by far is that you can only make international transfers between 8am and 3.30pm Monday - Friday. I find it hard to believe I am even writing that in 2016! This makes the account next to useless for businesses with international suppliers, which I would guess includes a large number of SMEs these days. Our suppliers in California do not open until 5pm UK time, so when we get an invoice from them… Read Full Review

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★★★★★

“review from plymouth”

Written on: 05/09/2014 by 148Rankin (1 review written)

I was very well received by a young representative which was quite happy to help me in opening a bank account. She programed me for Friday at 10 a.m where I will have an appointment with the Bussines Specialist in Plymouth… Read Full Review

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★★★★★

“in praise of HSBC CSR”

Written on: 13/05/2014 by dale evans (6 reviews written)

In contrast to my experience of Natwest online CSR ( ignored repeated query, impossible to find a phone contact) and Barclays ( astonishingly rude, thoroughly unhelpful, CSR in rgds to my reluctance to post off my passport to them for proof of ID), HSBC responded to my online complaint (a minor one re 0845 calls costing unnecessarily high amounts because of long response time) by hard copy letter. They replied in courteous detail. This was no 'we care about your business' brush off… Read Full Review

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★☆☆☆☆

“HSBC business account application, inconsistent info”

Written on: 27/03/2014 by edwin.van.der.pol (1 review written)

I made my business account at HSBC online application at the beginning of March. Subsequently, I went into the Branch with my passport and prove of address. The Business Manager told me that everything was fine on his end and that it would be reviewed in Leicester for final decision, he said that it is looking quite straight forward. During this process I rang to find out the status of the application and found out on 26/03/14 that my application was deleted, they could not find my files. They… Read Full Review

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Th1234's Response to edwin.van.der.pol's Review

Written on: 05/04/2014

You have to remember that HSBC in Mexico and US was accused of money laundering hundreds of millions. Because of their own actions, they now make like difficult of ordinary folk. Don't waste your time with them. They are understaffed, under-resourced, and the Head Office make arbitrary decisions based on whats in front of them (and are risk averse). They are a bank in decline and chaos and ranked no.1 for worst customer service. Give it a year or two when the Bank of China comes available on the international market and see all the business disappear from them

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★☆☆☆☆

“Amateurs ”

Written on: 26/03/2014 by sdellboy (4 reviews written)

My business banked with HSBC for a year and found the service to be very amateurish. The website is a joke. If you want a bank to work with you this certainly is not the one to go with. My business manager looked about 12 and had as about as much authority as the cleaners. I switched to Barclys who so far have been excellent. At least the first year was free so I didn't have to pay for it… Read Full Review

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Th1234's Response to sdellboy's Review

Written on: 05/04/2014

Agree 100%. If you want to do simple things, and it's done by computer(ie you don't rely on their staff it works). They have been on a cost cutting exercise, they don't want retail banking, they want big business money. My business manager never spoke to my except one per year to tick a box. Open a new account, it's a nightmare. Their staff lie through their teeth or don't have any authority to make a decision which is made at Head Office, so you can't believe any thing they say. They just are people who act as an interface with no brains.HSBC has become the 'Dixons' of the banking world. Poor goods, poorly trained staff, and poor customer service. Avoid at all costs

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★☆☆☆☆

“Blood out of a stone”

Written on: 22/10/2013 by AngelaReview (4 reviews written)

Getting money out of these guys is like getting blood out of a stone. I went to get a loan; with a very good solid basis and they drew out the entire process ten fold. Totally unacceptable and not what I expected from what I thought was a respectable company… Read Full Review

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★★★★★

“Good experience”

Written on: 17/11/2012

Have been business banking with them for 12 years and have had good service… Read Full Review

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★☆☆☆☆

“Refused overdraft despite 5 years with them”

Written on: 03/09/2012

I started the account in 2007. I have paid fees and paid all of my debts on time. Had only one loan which I paid off early. Have had 2 babies in the last two years and this year I wanted a back up amount while I had my third intend to be back at work 6 weeks after birth. Despite 15K per month going into the account for 5 months this year I got refused even 2K overdraft. Have appointment on Thursday with Barclays to get out of this situation. No allowance for personal circumstances and no… Read Full Review

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★☆☆☆☆

“irritating website and service”

Written on: 02/11/2011 by barrett (42 reviews written)

I use their online version, their website drives me crazy, it's so unintuitive, it shows you a silly and useless generic balance of your account, then you have to click around about 5 times before you get to see the details, which is why you log in anyways. Their message system is USELESS,no matter what you ask them, even generic questions about their donkey website, they reply 'please contact us by phone'… Read Full Review

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Th1234's Response to barrett's Review

Written on: 24/03/2014

thats because they make money on the call charges by being a premium rate number. most banks you would think would call back their 'valued' customers. not hsbc. As a customer you are not valued. Only if you pay lots of money in charges, and can keep paying, then you are valued.Otherwise you are a pain. I've been with them for many years. The service has got progressively worse over the last 5 yrs. Use them at your own peril. If you want a simple account, fair enough - but there are better banks/building societies. HSBCs business model is flawed. They forgot what they are about and have become 'functionally stupid' as an organisation

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★★★★★

“HSBC have the best internet banking service”

Written on: 09/10/2011 by AK2011 (1 review written)

I'm really happy to using the HSBC internet banking service. The site is fast, hassle free, user freindly and the most importent thing is SECURED. HSBC provide a security device for it. So if anyone hack your password he/she will not be able to access to your account without the security device. Alternativly, if anyone stole your security device, without your password it can't be possible to access. I am really feeling good to banking with HSBC :)… Read Full Review

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★☆☆☆☆

“Consistent - Consistently bad, that is!”

Written on: 22/09/2011 by EFixmer (2 reviews written)

The company I founded have been banking with HSBC from the start, about 7 years ago. Throughout that period, I can hardly recall any single instance where they have provided even adequate service. We are based at one of their main branches in the City of London, so one would assume that this would be one of their better teams. The lack of knowledge of their staff about fairly mundane issues is astonishing. We are now experts on walking HSBC staff through their HSBC-internal systems on a wide… Read Full Review

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★☆☆☆☆

“I am a very internet savvy user having used 3+...”

Written on: 20/03/2011

I am a very internet savvy user having used 3+ different personal internet banks for many years. However I find the HSBC business banking very difficult to navigate. there own customer service even admitted it 'wasn't the best' and "the let themselves down". I couldn't put in better myself.

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★☆☆☆☆

“For a small business pathetic intrest rates on my...”

Written on: 26/02/2011

For a small business pathetic intrest rates on my savings account, I get £3 a month on a 60k balance and I also handle lots of small cheque for £5-10, the profit on which all goes to HSBC as they charge too much to bank cheques… Read Full Review

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★☆☆☆☆

“I agree with many of the comments already put forward,...”

Written on: 07/02/2011

I agree with many of the comments already put forward, about 4 or 5 ago customer service became a low priority for hsbc, the phone service put in place is not fit for purpose. I am sick of explaining myself to different members of staff, only to be transfered or told to ring back another day. I tried to circumvent the phone system by contacting my local branch, but they are totally impotent, unable to action anything on the account. The charges when over your overdraft are ridiculous, they… Read Full Review

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★☆☆☆☆

“Business, personal, credit & charge card, and mortgage...”

Written on: 17/12/2010 by Lomelec (4 reviews written)

Business, personal, credit & charge card, and mortgage customer of 35+ years with 6 different accounts, always in very healthy credit.
Customer (dis)service is sadly so appauling that I've had enough. I'm leaving, taking my business elsewhere, and they don't even seem to care.
There is not enough space or time here to list all my issues, but a rew of the more recent ones include:
There is no intergation whatsoever between different account departments.
They cancelled my business internet… Read Full Review

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★☆☆☆☆

“This is the most disgusting bank ever came across in...”

Written on: 22/11/2010

This is the most disgusting bank ever came across in my life. Trying to open a startup business acccount. Spoke to the business advisor. Got all the docs and to submit those docs, i have to been to bank 6 times. Though i take appointment, no body turns up. Hell with it… Read Full Review

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Cmayne's Comment

Written on: 12/06/2012

Worse still, I applied and I was declined on the basis of credit score despite a high credit score with Experian. I would not go near this bank. Very surprised as I did not want any credit either plus I have decent start up capital. Banks should be driving the economy forwards...Barclays has been incredibly helpful and my experience today with their business banking division was excellent.

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