Heathrow, VIP Heathrow Meet & Greet Reviews

★★★★★
4.7 / 5
92.6% of users recommend this
  • Ease of booking

  • Security

  • Value For Money

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Heathrow, VIP Heathrow Meet & Greet

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Latest Reviews

★★★★★

“Faultless good-value service”

Written on: 09/04/2019

We usually fly from Gatwick and always use TudorRose Meet and Greet service which is excellent. This time we were flying from Heathrow T5 so we asked TudorRose for a recommendation and they said VIP Heathrow. Excellent service, met on arrival at T5, pleasant staff, and efficient return of the car - waiting for us. Great price too! Good recommendation… Read Full Review

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★★★★★

“I always use them”

Written on: 07/04/2019

I have been using VIP Heathrow for several years now as they have never given me any reason to change, in fact their service has got more efficient over time. Communication is easy, their drivers have always been there when they've said they'll be there, and everyone I've come into contact with is always helpful and friendly. … Read Full Review

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★★★★★

“Consistently Good Service”

Written on: 21/01/2019 by namshan (1 review written)

I have been using VIP Parking several times a month since Aug 2018. As an Airline Pilot and regular commuter to Asia I have been pleased with the competitively priced service they have provided. I have never had to wait for more than 5 minutes and often my car is waiting for me. They have proved to be flexible when my schedule changes and even got my car to me in good time when I arrived a day earlier than I had advised (my mistake!)… Read Full Review

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★★★★★

“Excellent service”

Written on: 08/01/2019 by louisemiriam (1 review written)

Pleasant and efficient. I thoroughly recommend this service. It's the best so far by a long chalk, and I've used quite a number of these meet & greet or valet type services. I will definitely use them again… Read Full Review

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★★★★★

“Fantastic service from VIP Heathrow”

Written on: 06/11/2018 by djamiladjezzar (1 review written)

We had a great experience with VIP Heathrow Ltd. We had arranged to pick up a driver from Heathrow and take him to Gatwick where we were flying from. A day or so before our trip I had an email from VIP with slightly different arrangements which were very well explained and actually made things much easier as we would not need to pick up the driver. We were running late on that day and I called ahead to let them know. I was told it was no problem. As we were getting closer, I contacted VIP… Read Full Review

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★☆☆☆☆

“Unprofessional - Untrustworthy”

Written on: 06/11/2018 by Giovanni21 (1 review written)

After a 1 night trip on business I returned to collect my vehicle to find that it had been covered in dirt splatters from the tyres after only recently getting it cleaned. There had been no wet weather or "bad road conditions" as claimed by the company who wipe their hands of the issue. not to mention the incredibly rude parking attendant whom returned the vehicle to me. Swearing at me because I would not sign the return paper work due to the fact I was not able to agree that the condition of… Read Full Review

Customerservicevipheathrow's Comment

Written on: 19/11/2018

VIP Heathrow- Customer Care: As an 'Off-airport' meet and greet parking provider, we have to use public roads to carry out this service (reflected in the price). 'On-Airport' meet & greet companies charge significantly more and clearly in hindsight, 'On-Airport' parking would have been the better choice for this particular customer so his car would not have left Heathrow.
Our drivers take all due care when carrying out the service but we cannot control muddy surface water being splashed up unfortunately. This customer was very aggressive towards the VIP driver on date of return, which we cannot condone. This customer was also preventing the driver attending to other customers. Contrary to this customer's version of events, our driver did not swear at the customer.
All cars are taken away directly to be parked to be stored in our secure off-airport car park facility which has 'Park Mark'. VIP only employs experienced, competent drivers and there is no 'mistreatment' of customer cars. VIP has been established since 2004 and is a professional, reputable company, trusted by thousands every year- reflected by the majority of the independent customer reviews for VIP on this website.

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★★★★★

“Works like clockwork”

Written on: 11/10/2018 by xxKane468 (1 review written)

We've used VIP many times at Heathrow. Always works well and no issues with timing nor quality of pick ups and drop offs. Staff have always been responsive and pleasant… Read Full Review

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★★★★★

“Excellent service ”

Written on: 20/09/2018 by auCoffey155 (1 review written)

I have just used the service for a family holiday and have previously used it a number of times for business travel. On this occasion I was delayed dropping off my car due to an accident on the motorway which obviously made me anxious. The staff could not have been nicer, they rearranged a new meeting time and I was able to drop my car off stress free and make my flight. … Read Full Review

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★★★★★

“Quick and efficient”

Written on: 08/08/2018 by PMalmstrom (1 review written)

The first time I used the service and I found them very efficient. They were there waiting for me when I arrived and despite the fact that I flew through customs with only hand baggage on the way back, I only waited for a few minutes before the car arrived clean and shiny. Very good service… Read Full Review

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★★★★★

“Good efficient service”

Written on: 31/07/2018

Have used on many occasion and is efficient and friendly… Read Full Review

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★★★★★

“ Easy drop off at Heathrow T3 and on returned phoned...”

Written on: 26/06/2018 by foHerndon106 (1 review written)

Easy drop off at Heathrow T3 and on returned phoned on landing and after baggage collection, vehicle was at short term car park within minutes of our arrival. Pleasantly surprised with service and excellent value for money.Will definitely use VIP again. … Read Full Review

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★★★★★

“Very reliable”

Written on: 25/06/2018 by petergrahamanderson (1 review written)

We travel from Heathrow on a regular basis and always use VIP they are always reliable we just ring 30 mins before arrival and they are wating to take the car away. We have also had to alter a booking and they are happy to do this. Their price is very reasonable. I wish they had a branch at Luton and Birmingham so we could use them when we have to fly from there… Read Full Review

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★★★★★

“Excellent, easy and prompt service ”

Written on: 06/06/2018

Used the Gold Service recently and both drop off and collection of vehicle was excellent. Very easy instructions, no hanging around waiting and all at a very reasonable price. Will definitely use again and recommend to others. No parking hassles and saves so much time. Thank you, I will be back… Read Full Review

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★★★★☆

“Heathrow ”

Written on: 26/03/2018 by Matthewsd1 (2 reviews written)

I use VIP regularly at Heathrow, usually T5, but occasionally other terminals Their staff are always pleasant and the service is good value for money No hesitation in recommending VIP for airport parking … Read Full Review

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★★★★★

“Great Gold Standard Service with VIP Parking Heathrow”

Written on: 21/03/2018 by LizParry66 (1 review written)

Used VIP many times over the years at Heathrow, for both business & pleasure. We go for the Gold Standard (dedicated) and great level of service, timely and compared to others very good value for money in my view, and I'm not easily pleased! Great example recently doubled booked them (my mistake) and they reimbursed me, as it was my mistake I wasn't expecting that, went the extra mile. Would definitely recommend VIP Parking… Read Full Review

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★★★★★

“Never use anybody else”

Written on: 21/03/2018

Have been using VIP regularly now for a number of years and have never had cause to complain. Easy, efficient service and wouldn't use anybody else… Read Full Review

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★☆☆☆☆

“Poor service and customer care”

Written on: 19/03/2018

Having booked with this company for many years, we were very disappointed to be told at the very last minute before our holiday that they no longer collect at Crowne Plaza. They did not inform us of this and it was pure chance because of a revised flight time that we discovered their change of operation. When I contacted them they argued that we should have known as they had withdrawn the service last year! He then proceeded to try and justify their lack of customer care as though it was my… Read Full Review

Customerservicevipheathrow's Comment

Written on: 20/03/2018

VIP Customer Care Team: ours is a 'self service website'. This customer obviously went on our website as usual to book what they normally book- but couldn't find that particular option (as it had been discontinued and therefore removed), so they just booked something else?! (a parking only service) and then to make things worse they did not even read the paperwork which is automatically sent after the customer had made the booking on-line. If the customer had read that vital paperwork, it would have been clear to the customer right away that this was not the hotel-based service that they wanted. We tried to explain all of this when the customer finally took the time to have a telephone conversation with us but we were accused of being somehow rude. We refunded the customer immediately with no quibble, as clearly they had made a mistake making this booking. We tried to be as helpful as possible given the circumstances but this customer seemed enraged that we had discontinued the hotel & parking service she wanted.

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★★★★★

“Stress free meet and greet”

Written on: 28/02/2018 by TheFreemans (1 review written)

As a returning customer I have yet again received the stress free meet and greet experience from VIP. From the booking process, through drop off and the car collection after our holiday, everything was seamless. I would be very confident in recommending VIP and obviously using their services in the future. Many thanks… Read Full Review

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★★★★☆

“First time customer. Very pleased indeed!”

Written on: 08/02/2018

We have used meet & greet services at many UK airports previously. This was the first time using VIP Heathrow. Very easy to book. Comprehensive instructions, demonstrated how thorough the whole process was and gave us confidence. Everything went very smoothly on both departure and return dates. It was so easy and the TOPS for convenience. We will definitely use this service again… Read Full Review

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★★★★★

“Great Service will use again”

Written on: 16/01/2018 by Linhofman (1 review written)

A fabulous service received from the guys at VIP heathrow. I received a call from the person I dealt with at VIP a couple of days prior to our trip following an email i sent requesting clarity on a security issue. All sorted very quickly and efficiently. Their drivers give you your designated security password when you make the booking so that you know who you are giving the car too. Cars collected promptly after receiving very comprehensive instructions and directions on our departure. … Read Full Review

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