Heathrow, VIP Heathrow Meet & Greet Reviews

★★★★★
4.7 / 5
93% of users recommend this
  • Ease of booking

  • Security

  • Value For Money

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Heathrow, VIP Heathrow Meet & Greet

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Latest Reviews

★★★★☆

“Heathrow ”

Written on: 26/03/2018 by Matthewsd1 (2 reviews written)

I use VIP regularly at Heathrow, usually T5, but occasionally other terminals Their staff are always pleasant and the service is good value for money No hesitation in recommending VIP for airport parking … Read Full Review

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★★★★★

“Great Gold Standard Service with VIP Parking Heathrow”

Written on: 21/03/2018 by LizParry66 (1 review written)

Used VIP many times over the years at Heathrow, for both business & pleasure. We go for the Gold Standard (dedicated) and great level of service, timely and compared to others very good value for money in my view, and I'm not easily pleased! Great example recently doubled booked them (my mistake) and they reimbursed me, as it was my mistake I wasn't expecting that, went the extra mile. Would definitely recommend VIP Parking… Read Full Review

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★★★★★

“Never use anybody else”

Written on: 21/03/2018

Have been using VIP regularly now for a number of years and have never had cause to complain. Easy, efficient service and wouldn't use anybody else… Read Full Review

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★☆☆☆☆

“Poor service and customer care”

Written on: 19/03/2018

Having booked with this company for many years, we were very disappointed to be told at the very last minute before our holiday that they no longer collect at Crowne Plaza. They did not inform us of this and it was pure chance because of a revised flight time that we discovered their change of operation. When I contacted them they argued that we should have known as they had withdrawn the service last year! He then proceeded to try and justify their lack of customer care as though it was my… Read Full Review

Customerservicevipheathrow's Comment

Written on: 20/03/2018

VIP Customer Care Team: ours is a 'self service website'. This customer obviously went on our website as usual to book what they normally book- but couldn't find that particular option (as it had been discontinued and therefore removed), so they just booked something else?! (a parking only service) and then to make things worse they did not even read the paperwork which is automatically sent after the customer had made the booking on-line. If the customer had read that vital paperwork, it would have been clear to the customer right away that this was not the hotel-based service that they wanted. We tried to explain all of this when the customer finally took the time to have a telephone conversation with us but we were accused of being somehow rude. We refunded the customer immediately with no quibble, as clearly they had made a mistake making this booking. We tried to be as helpful as possible given the circumstances but this customer seemed enraged that we had discontinued the hotel & parking service she wanted.

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★★★★★

“Stress free meet and greet”

Written on: 28/02/2018 by TheFreemans (1 review written)

As a returning customer I have yet again received the stress free meet and greet experience from VIP. From the booking process, through drop off and the car collection after our holiday, everything was seamless. I would be very confident in recommending VIP and obviously using their services in the future. Many thanks… Read Full Review

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★★★★☆

“First time customer. Very pleased indeed!”

Written on: 08/02/2018

We have used meet & greet services at many UK airports previously. This was the first time using VIP Heathrow. Very easy to book. Comprehensive instructions, demonstrated how thorough the whole process was and gave us confidence. Everything went very smoothly on both departure and return dates. It was so easy and the TOPS for convenience. We will definitely use this service again… Read Full Review

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★★★★★

“Great Service will use again”

Written on: 16/01/2018 by Linhofman (1 review written)

A fabulous service received from the guys at VIP heathrow. I received a call from the person I dealt with at VIP a couple of days prior to our trip following an email i sent requesting clarity on a security issue. All sorted very quickly and efficiently. Their drivers give you your designated security password when you make the booking so that you know who you are giving the car too. Cars collected promptly after receiving very comprehensive instructions and directions on our departure. … Read Full Review

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★★★★★

“Quality and value”

Written on: 11/01/2018

I used VIP for many years and due to job change stopped using Heathrow a couple of years back. Now back working for a NA business started using VIP again. Same great service at value for money packages. They take pragmatic client based approach e.g. on my most recent trip I ended up on the wrong car park floor at T2. Called VIP explained my mistake gave them my location & within couple of minutes the VIP collection guy was there! Could not ask for more. In my experience VIP offer a quality… Read Full Review

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★★★★★

“Airport Parking Quality”

Written on: 30/11/2017 by jwDaly109 (1 review written)

If you want a easy safe option at any of the Heathrow terminals this is a no brainier. I’ve been using VIP fo4 a number of years and have recommended to at least 4 colleagues who all now go nowhere else. The process is safe, secure, quick and easy. Great staff and you know your car will be where you want it when you need it. Best value for money option I’ve found!… Read Full Review

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★★★★★

“Great service”

Written on: 21/11/2017 by KH282 (1 review written)

This was the first time we used VIP after a lot of research into meet and greet companies and some bad experiences previously with lengthy wait times. We found VIP to be extremely efficient, ready for us when we arrived and when we returned. With two young children in tow this was a huge relief. They were not as cheap as other meet and greet companies but we were more than happy to pay a little extra to guarantee a good service and we weren't disappointed. Would recommend and will definitely… Read Full Review

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★★★★★

“Polite, friendly & easy”

Written on: 26/10/2017 by jwUK2017 (1 review written)

I have used this service on numerous occasions & have always found the staff polite & friendly. Booking is easy & the instructions on drop off & pick up just as easy. Just follow them & you ready to fly out with one less worry. I use the flexible option just in case I need to cancel for any reason. Given the cost of taxis, I have found this to be the easiest & most cost effective way to travel even if only a weekend excursion. Unless the other meet & greet companies have a special I have found… Read Full Review

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★★★★★

“Great Service and totally reliable”

Written on: 26/09/2017 by PJDrayman (1 review written)

I've used this service twice now and it's been a breeze. We tend to use the pick up from hotel service so we get a nice relaxing evening before we fly. The driver's have always been early, courteous and helpful, driving us carefully right to the front door of the airport and helping with our bags. On our return the car is waiting exactly where it's supposed to be with a pre paid exit ticket to get out of the car park. Given the cost of airport parking and the hassle of catching shuttle buses… Read Full Review

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★★★★★

“Good value for money, no hassle parking.”

Written on: 24/08/2017 by Brampton1977 (1 review written)

Have used VIP before. They are very professional and when travel plans change they do everything to help so that the customer is not inconvenienced. Would definitely use VIP again when travelling from Heathrow… Read Full Review

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★☆☆☆☆

“Very Ignorant People parking ”

Written on: 20/08/2017 by DH2017 (1 review written)

Booked for the drop of at Heathrow and pick up at Gatwick service as they were the only ones I could find which offered it easy enough to book. Drop off was fine, where he said he'd be and very painless indeed. On return I called when landed as instructed and even through I gave the number plate the guy on the end of a mobile seemed unclear which car and where but eventually got to it and asked I called once luggage collected. Called once luggage collected and got the classic 'he's on way'… Read Full Review

Customerservicevipheathrow's Response to DH2017's Review

Written on: 14/09/2017

We have tried to be helpful with this customer but unfortunately he booked the wrong service online. He failed to book the optional service upgrade which would have given him the flexibility / responsiveness it turned out he required.

He then did not read his Booking Confirmation paperwork, because if he had, he would have been able to add that optional extra to the standard service originally booked before he travelled.

Upon return, when he’d landed an hour earlier than scheduled, he then unduly pressurized / hounded our Operations Team (who were extremely busy given the peak travel period) to return the car early from our secure Heathrow car-park. He also did not follow our instructions so breaking contact with our operations team.

The customer received his car within the stipulated service parameters he booked/paid for. He seems surprised that his car was stored at our secure Heathrow car-park but that is where we are based.........

It is very unfortunate when customers choose the wrong service from our ‘self service menu’ online and do not read what they have booked. As per most meet & greet operators, we also ask for customers to refrain from leaving items of value or loose items inside the vehicle, because at these value service price levels we cannot accept responsibility for such items given the frenetic nature of this industry. This customer nevertheless left a car charger behind, later complaining that it was not there when it must have fallen out. VIP Customer Care.

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★★★★★

“Cost Effective and Very Prompt”

Written on: 15/08/2017 by doleawg (4 reviews written)

Can't understand why anyone uses long term parking at Heathrow? I use VIP everytime and the price is the same if not less than long term. I drive straight to the terminal, someone meets me and takes the car, very little luggage carrying and then on return the car is waiting outside, whats not to like? Highly recommend them… Read Full Review

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★★★★★

“For business and leisure ”

Written on: 04/07/2017 by antgib (1 review written)

I've been using VIP for about 9 years now, initially as we had a small child and didn't want the hassle of getting the bus to the terminal with the bags, pushchair and car seat. We found the VIP meet and greet service worked perfectly for us and was great value for money. I've now expanded this to my business travel too and love the service. A couple of calls when you land and by the time you've got to the car park to pick up the car, it's there! Very simple to use, always responsive and great… Read Full Review

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★★★★★

“Great service, professional - now my default service”

Written on: 04/07/2017 by Steve-BMW (1 review written)

In my years, probably tried most of the competitors and now I have stopped shopping around, as I always come back to VIP as the booking is simple, and on the day service on-time and easy to use. Also check out the rewards / loyalty service for regular usage… Read Full Review

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★★★★★

“Superb does what it says on the tin!”

Written on: 03/06/2017 by Raina277 (1 review written)

I have used these guys before and to be honest I have had no issues. On time and professional, I could not really ask for anything more. Would have no problem in using them again, my car is fitted with on star so I know exactly where it has been and it was not very far!… Read Full Review

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★★★★☆

“Painless first experience with VIP Parking.”

Written on: 01/06/2017

a) Were you satisfied with the VIP parking experience on the day of departure? Yes Any comments: I found it hard to understand the accent of the call operator when phoning mid-journey. I did not want to drive directly to terminal 5 as suggested by the handler but wished to stick to the arrangement made about Crowne Plaza hotel. Most people do not like travel plans to be altered mid journey. b) Were you satisfied with the VIP parking experience upon day of return? Yes Any comments: The… Read Full Review

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★★★★★

“Another great sevice completed by VIP”

Written on: 31/05/2017 by NicolaSaunders1329 (1 review written)

I have now used VIP 3 times and I will continue to do so. The booking process is very easy and the instructions are also easy to follow. I always have such peace of mind when I use VIP. I drop my car off at the designated area, meet the rep, go over the car and very little but efficient paper work, hand over the key and see the car back on my return date. Prices are also good too and look out for their promotional codes. I travel a lot and I am so glad to have found a much more efficient… Read Full Review

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