Have used VIP parking for at Heathrow since 2017. Always excellent service, easy drop off and collection process and always competitive on price. Cannot recommend highly enough.

Awful company. Our car key (along with a few others) was missing. We left our car at Heathrow and were due to collect it from Gatwick. However, when we landed at Gatwick they told us they couldn't find our key, later informed us it had been lifted. The car was still next to Heathrow so they hadn't even attempted to move it in time for our arrival. We were stranded at Gatwick Airport , no clear instructions as to what to do and nobody would speak to us, just kept telling us to message this number and someone would call but they didn't. After waiting outside for over an hour we got a taxi back to Nottingham and then my husband had to travel back down with our spare key to collect the car. They did reimburse our taxi fare, though interrogated us about it. They haven't given us any money back for the actual booking, even though they have not provided the service we paid for and they are refusing to pay for a replacement car key. What a joke. Would NEVER use again and wouldn't recommend anyone else use them either!

I booked through VIP a couple of weeks before travel. Details were very clear from the outset. Communication was easy and quick both pre flight and on collection. We were met at the advised area on time by a courteous driver and handover was straightforward. A few photos taken by both parties of the condition and mileage. Return was just as easy and would use VIP again, and also recommend them. Thanks

Follow process to collect car only to be told that car is wrong place to return and will have to wait over 1.5 hours for car to be delivered back to me. Terrible service and poor updates.

We have used this service for years We choose the gold option as we value the prompt pickup and return of our vehicle after long journeys.

I have used VIP parking at Heathrow many times, over many years, and have always found their service very good. easy to book, reasonable pricing, very reliable and timely service. Operatives are friendly, polite & punctual. Compared to other valet parking providers I have used on occasion, VIP are my strong favourite, I will use them again without doubt

I’ve used VIP for 15 years from Heathrow and tbh wouldn’t use anyone else. I started to use them because at the time I had three very young children and so getting greeted directly at the terminal was far better than any other option. In all those years VIP have never let me down and even though they are really cost effective, in reality they are probably worth more! Highly recommended.

I have used VIP parking at Heathrow Terminal 5 for many years. I used it once again last weekend. As always, they were very prompt in collecting and delivering my car. Excellent service.

Firstly, the booking was straightforward and I received my confirmation. It was reasonable value for money and if all went smoothly I would have been happy with the service. However, the positive review ends there. They called me when I was arriving at Heathrow and told me that I should go to the main terminal drop off area as traffic was bad, they happened to be a few cars behind me and saw me driving. I followed their instructions, they collected my car and there were no issues. A few weeks later I received a fine, and long story short they called me a liar and wouldn't pay the fine. In the end I nearly got a court summons and after they continued to deny any responsibility so I ended up paying a £150 fine. This was the worst customer service I have ever experienced. I certainly wouldn't trust them with a car as I doubt that they would admit to any damage if it occurred. Do not trust them and I wish I have never booked with them. If everything works I'm sure they are fine, but are a nightmare if anything goes wrong.

I have used VIP for some years, I always receive excellent service. I've found that even if I'm delayed they do their very best to accommodate me. I'm very happy to recommend VIP Heathrow Ltd.

Took over an hour to pick us up, when they advised 20 minutes. The driver handed me the keys, while the engine was running and the car not even in a parking space and ran off. That's when I found one of the wheels kerbed so badly that there was metal all over the floor. A quote revealed that this would cost me £150 to fix. The driver didn't even have the decency to tell me. Obviously VIP Heathrow has no intention to provide any compensation as it is their "policy to kerb wheels if they have to". When calling the company they were extremely rude and I'm surprised that my email even got a response, though it was very blunt and clearly they are not interested in customer service or repeat custom. My first time using this type of service, and the last. Please park in a self park location so that your holiday isn't ruined as mine was.

I have used vip parking twice this year and both times l have had excellent service. Quick exchange when leaving. Quick return of car on arrival back. One time accepted car an hour early as we had had a quick journey too Heathrow. Car each time in good state Nothing negative at alk

As this was my first time using your service, I was advised to take out the Gold Service. My paperwork advised me to call on my return after passport control and then after picking up my luggage. On my first call I get the feeling that the operator was confused why I had done this and advised I should call after picking up my luggage. So, I did this and when we arrived at the pick-up point, we had to wait for about 10 mins for the Car to be delivered. Ordinarily that would not be a problem but after a long flight I perhasp would have expected my Vehicle to already be there.

First class service all round - smooth drop off and pick up, easy to get hold of , very flexible and calm ( we were late!), a quick call, straight through and all sorted - no drama. Good people collecting car at drop off and pick up too as well as the office! First class!

I have used VIP Parking many times in the past and have always had good service at very reasonable prices. This year I decided to book the "Gold" option and the service was exceptional. On my day of departure, I rang VIP to see if it would be possible to bring forward my agreed meet time as I was ready to check out of the hotel earlier than expected; they said that would not be problem and asked which hotel I was staying at. They offered to meet me at the Terminal or to pick me up at the hotel and chauffer me into the terminal. I chose the later (less stress when you don't know exactly where you are going and which lane to be in) and 20 minutes later I was met at the hotel by a very professional driver who chauffeured me to the Terminal (in my car). The experience was equally good upon arrival, I made one phone call to VIP when I was in the baggage reclaim area and was asked what time I wanted my car delivered to the short stay car park. I estimated it would take 20 minutes to get my bags so asked for it to be delivered then. 20 minutes later when I arrived at the short stay car park my car was already there waiting for me (zero wait time). The driver gave me a validated exit ticket and I was on my way immediately. This is undoubtedly the best "Meet & Greet" service I have used at Heathrow and I have tried quite a few of them. If you want minimal (in my case zero) wait time on return and the flexibility to make changes to your booking then the "Gold service" option is well worth the extra cost. From memory, I think it cost no more than what their main competitors were charging. Will definitely use VIP Gold again, next time I travel from Heathrow.

This was my first time using a meet and greet parking service and from start to finish my experience was excellent. I will be recommending VIP to friends and family.

I used VIP for the first time at the end of September 2022. I found the quality of their communication to be of a very high standard throughout. Sadly, this is not the case with competitors that I have used previously where it has been a bit of a bun fight at the airport. VIP's service really starts at 5.30 am unless you pay a little more for an earlier meeting. With a check in at 6.00 am I thought I was cutting it a bit close but despite me waiting an a very quiet car park at Heathrow T3 their man turned up on time and he quickly took the car away. On my return 9 days later There were significant problems at Heathrow, non of which VIP had any power over. (Heathrow had lost my luggage for the second year in a row and a gas leak near T3 car park had caused a huge traffic jam) Nevertheless by a series of phone calls and text messages VIP kept me in the picture and gave me progress updates all the way up to delivering my car to me. VIP made me feel like a valued customer.

Yet again reliable, punctual and courteous which is why I continue to use them and wouldn’t hesitate to recommend. Particularly helpful when I had to alter booking as a result of flight change to a different terminal.

I always use VIP Parking when flying out of Heathrow Convenient drop off and pick up for T5