Heathrow, VIP Heathrow Meet & Greet Reviews

★★★★★
4.7 / 5
93% of users recommend this
  • Ease of booking

  • Security

  • Value For Money

? Ask our helpful community of experts about this product or company
Heathrow, VIP Heathrow Meet & Greet - Ask a question now

Media Gallery for Heathrow, VIP Heathrow Meet & Greet

Heathrow, VIP Heathrow Meet & Greet

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Works like clockwork”

Written on: 11/10/2018 by xxKane468 (1 review written)

We've used VIP many times at Heathrow. Always works well and no issues with timing nor quality of pick ups and drop offs. Staff have always been responsive and pleasant… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service ”

Written on: 20/09/2018 by auCoffey155 (1 review written)

I have just used the service for a family holiday and have previously used it a number of times for business travel. On this occasion I was delayed dropping off my car due to an accident on the motorway which obviously made me anxious. The staff could not have been nicer, they rearranged a new meeting time and I was able to drop my car off stress free and make my flight. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Quick and efficient”

Written on: 08/08/2018 by PMalmstrom (1 review written)

The first time I used the service and I found them very efficient. They were there waiting for me when I arrived and despite the fact that I flew through customs with only hand baggage on the way back, I only waited for a few minutes before the car arrived clean and shiny. Very good service… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Good efficient service”

Written on: 31/07/2018

Have used on many occasion and is efficient and friendly… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“ Easy drop off at Heathrow T3 and on returned phoned...”

Written on: 26/06/2018 by foHerndon106 (1 review written)

Easy drop off at Heathrow T3 and on returned phoned on landing and after baggage collection, vehicle was at short term car park within minutes of our arrival. Pleasantly surprised with service and excellent value for money.Will definitely use VIP again. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very reliable”

Written on: 25/06/2018 by petergrahamanderson (1 review written)

We travel from Heathrow on a regular basis and always use VIP they are always reliable we just ring 30 mins before arrival and they are wating to take the car away. We have also had to alter a booking and they are happy to do this. Their price is very reasonable. I wish they had a branch at Luton and Birmingham so we could use them when we have to fly from there… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent, easy and prompt service ”

Written on: 06/06/2018

Used the Gold Service recently and both drop off and collection of vehicle was excellent. Very easy instructions, no hanging around waiting and all at a very reasonable price. Will definitely use again and recommend to others. No parking hassles and saves so much time. Thank you, I will be back… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Heathrow ”

Written on: 26/03/2018 by Matthewsd1 (2 reviews written)

I use VIP regularly at Heathrow, usually T5, but occasionally other terminals Their staff are always pleasant and the service is good value for money No hesitation in recommending VIP for airport parking … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great Gold Standard Service with VIP Parking Heathrow”

Written on: 21/03/2018 by LizParry66 (1 review written)

Used VIP many times over the years at Heathrow, for both business & pleasure. We go for the Gold Standard (dedicated) and great level of service, timely and compared to others very good value for money in my view, and I'm not easily pleased! Great example recently doubled booked them (my mistake) and they reimbursed me, as it was my mistake I wasn't expecting that, went the extra mile. Would definitely recommend VIP Parking… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Never use anybody else”

Written on: 21/03/2018

Have been using VIP regularly now for a number of years and have never had cause to complain. Easy, efficient service and wouldn't use anybody else… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Poor service and customer care”

Written on: 19/03/2018

Having booked with this company for many years, we were very disappointed to be told at the very last minute before our holiday that they no longer collect at Crowne Plaza. They did not inform us of this and it was pure chance because of a revised flight time that we discovered their change of operation. When I contacted them they argued that we should have known as they had withdrawn the service last year! He then proceeded to try and justify their lack of customer care as though it was my… Read Full Review

Customerservicevipheathrow's Comment

Written on: 20/03/2018

VIP Customer Care Team: ours is a 'self service website'. This customer obviously went on our website as usual to book what they normally book- but couldn't find that particular option (as it had been discontinued and therefore removed), so they just booked something else?! (a parking only service) and then to make things worse they did not even read the paperwork which is automatically sent after the customer had made the booking on-line. If the customer had read that vital paperwork, it would have been clear to the customer right away that this was not the hotel-based service that they wanted. We tried to explain all of this when the customer finally took the time to have a telephone conversation with us but we were accused of being somehow rude. We refunded the customer immediately with no quibble, as clearly they had made a mistake making this booking. We tried to be as helpful as possible given the circumstances but this customer seemed enraged that we had discontinued the hotel & parking service she wanted.

Reply to this comment
Report this review
Was this review helpful? 1 0
Read 1 Comment
★★★★★

“Stress free meet and greet”

Written on: 28/02/2018 by TheFreemans (1 review written)

As a returning customer I have yet again received the stress free meet and greet experience from VIP. From the booking process, through drop off and the car collection after our holiday, everything was seamless. I would be very confident in recommending VIP and obviously using their services in the future. Many thanks… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“First time customer. Very pleased indeed!”

Written on: 08/02/2018

We have used meet & greet services at many UK airports previously. This was the first time using VIP Heathrow. Very easy to book. Comprehensive instructions, demonstrated how thorough the whole process was and gave us confidence. Everything went very smoothly on both departure and return dates. It was so easy and the TOPS for convenience. We will definitely use this service again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great Service will use again”

Written on: 16/01/2018 by Linhofman (1 review written)

A fabulous service received from the guys at VIP heathrow. I received a call from the person I dealt with at VIP a couple of days prior to our trip following an email i sent requesting clarity on a security issue. All sorted very quickly and efficiently. Their drivers give you your designated security password when you make the booking so that you know who you are giving the car too. Cars collected promptly after receiving very comprehensive instructions and directions on our departure. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Quality and value”

Written on: 11/01/2018

I used VIP for many years and due to job change stopped using Heathrow a couple of years back. Now back working for a NA business started using VIP again. Same great service at value for money packages. They take pragmatic client based approach e.g. on my most recent trip I ended up on the wrong car park floor at T2. Called VIP explained my mistake gave them my location & within couple of minutes the VIP collection guy was there! Could not ask for more. In my experience VIP offer a quality… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Airport Parking Quality”

Written on: 30/11/2017 by jwDaly109 (1 review written)

If you want a easy safe option at any of the Heathrow terminals this is a no brainier. I’ve been using VIP fo4 a number of years and have recommended to at least 4 colleagues who all now go nowhere else. The process is safe, secure, quick and easy. Great staff and you know your car will be where you want it when you need it. Best value for money option I’ve found!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great service”

Written on: 21/11/2017 by KH282 (1 review written)

This was the first time we used VIP after a lot of research into meet and greet companies and some bad experiences previously with lengthy wait times. We found VIP to be extremely efficient, ready for us when we arrived and when we returned. With two young children in tow this was a huge relief. They were not as cheap as other meet and greet companies but we were more than happy to pay a little extra to guarantee a good service and we weren't disappointed. Would recommend and will definitely… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Polite, friendly & easy”

Written on: 26/10/2017 by jwUK2017 (1 review written)

I have used this service on numerous occasions & have always found the staff polite & friendly. Booking is easy & the instructions on drop off & pick up just as easy. Just follow them & you ready to fly out with one less worry. I use the flexible option just in case I need to cancel for any reason. Given the cost of taxis, I have found this to be the easiest & most cost effective way to travel even if only a weekend excursion. Unless the other meet & greet companies have a special I have found… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great Service and totally reliable”

Written on: 26/09/2017 by PJDrayman (1 review written)

I've used this service twice now and it's been a breeze. We tend to use the pick up from hotel service so we get a nice relaxing evening before we fly. The driver's have always been early, courteous and helpful, driving us carefully right to the front door of the airport and helping with our bags. On our return the car is waiting exactly where it's supposed to be with a pre paid exit ticket to get out of the car park. Given the cost of airport parking and the hassle of catching shuttle buses… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Good value for money, no hassle parking.”

Written on: 24/08/2017 by Brampton1977 (1 review written)

Have used VIP before. They are very professional and when travel plans change they do everything to help so that the customer is not inconvenienced. Would definitely use VIP again when travelling from Heathrow… Read Full Review

Report this review
Was this review helpful? 0 0
overview