Smart Buy Glasses - www.smartbuyglasses.co.uk

★★★★☆
4.3
86.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

“not UK base takes ages to get glasses”

★☆☆☆☆

written by monty007 on 02/08/2023

they make you think they are UK based with signatures, emails and website .co.uk these guys are in Honk Kong ordered glasses that were supposed to be in stock only to find it would take 6 weeks to get them

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“wasted space”

★☆☆☆☆

written by lago on 16/07/2019

I live in France. I have asked for a refund. I originally found your USA www, they sent me to UK, I also enquired about France on your help line, a Philipines lady in your call center sent me to www.fr, I got adverts for other 0pticians not you! So I bought a pair on your UK www although more expensive because my bank account is here in FRance so I pay for the exchange rate. What a way to run a railway? Finally I received a message to say I would receive a receipt in a few hours, NOTHING AND WHEN I EMAILED YOU ABOUT IT, ALSO NOTHING. I even sent my PayPal invoice you issued. The only reply you sent was to say you are closing my ticket? Are you in China or Hong Kong, never did find out? Well done

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“Excellent images of the products ”

★★★★★

written by NestorCF on 14/09/2017

fit perfect, the bridge and length of the glasses everything about was absolutely a perfect match for me. It also has a great design, with a mix of 2 colors the shade of blueish and a little pattern of black in it.

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“Great service c for buying contact lens”

★★★★★

written by muPearson217 on 31/07/2017

Great value for money delivery very quick would recommend this business highly

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“fast delivery and good communication”

★★★★★

written by MaribelJohnson232 on 10/07/2017

very helpful. thank you

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“good value”

★★★★★

written by Thorntonro23 on 02/03/2017

I have used this site multiple times as it's the best value for money I can get for my contact lenses.

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“Great customer service”

★★★★★

written by AadenErickson on 01/02/2017

Good communication and great custmore service

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“Excellent Price, Speedy Delivery, Good Communication”

★★★★★

written by on 28/01/2017

I've ordered glasses before online, both sunnies and prescription, but never before from Smart Buy and never from a source outside the UK. Theirs was the best price by some £5+ for the particular RayBans I wanted, so I decided to 'take a chance' and give them a try. The upshot is that I'll most likely be using Smart Buy in future for ALL my glasses needs. The pair I wanted arrived within four or five days, by courier, with daily updates and tracking notes beforehand so that I could see exactly what was happening. I'm a very happy and satisfied customer and looking forward to ordering some prescription glasses in the very near future.

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“shades which rocks.”

★★★★★

written by DevinStone390 on 28/01/2017

It was an amazing experience walking through complete order processing. Though I've forgot to add prescription lenses to the order I easily did it with the help of chat. I got my shades within 7 days which I obviously didn't expect :) I'm with smartbuyglasses 5 years already and strongly recommend these guys because they aways make your online purchase easy even if you made a wrong order.... The strongest asses of smartbuyglasses is items quality, order processing and user experience. Oh yeah, and don't forget to ask for a gift voucher )

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“Wonderful website providing an amazing choice of...”

★★★★★

written by Pughpy284 on 27/01/2017

Wonderful website providing an amazing choice of beautiful glasses. Mine are all prescription and the final product is always of the best quality, the lenses have always been perfect. However I had issues with the new site as it doesn't seem to save my prescription nor take into consideration when I put a different delivery address with another name. When needed,the customer service is excellent. Every question I had was addressed very quickly and in the most satisfying way.

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“Wonderful website providing an amazing choice of...”

★★★★★

written by Pughpy284 on 27/01/2017

Wonderful website providing an amazing choice of beautiful glasses. Mine are all prescription and the final product is always of the best quality, the lenses have always been perfect. However I had issues with the new site as it doesn't seem to save my prescription nor take into consideration when I put a different delivery address with another name. When needed,the customer service is excellent. Every question I had was addressed very quickly and in the most satisfying way.

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“Excellent prices ”

★★★★★

written by Atkinsonmo196 on 27/01/2017

I am going to keep it simple. Good quality products, at excellent prices. I was looking after a specific sunglasses model Ford Anouska, for more than a year until I discovered this website. So I was more than please and happy. Because of that I ordered contact lenses and they are the best that I have tried so far, another pair of sun glasses. They are the best.

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“Best Service; SmartBuyGlasses Deliver What they Promise ”

★★★★★

written by MH1958 on 26/01/2017

I have been using SmartBuyGlasses for over two years now, have bought contact lenses and glasses, among so many web site I found them to be the best among all. YES they don't have all brands but what they have suitable for my needs. Their customer service "am dealing with specific person" don't seem to have any problems whatsoever, in fact the customer service are very helpful and very well customer focus, hence bring more revenue to the business. The order gets delivered with 3/5 days which I think is fantastic. YES, I will recommend SmartBuyGlasses to all my friends which I have done already. The price very comparative with others, not sure about service because am happy to continue using SmartBuyGlasses.

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“Brilliant service”

★★★★★

written by paigonkarrenjohnstone on 26/01/2017

I selected my Tom Ford Glasses and gave my prescription for the the lenses. After paying for them I realised that the order was coming from Hong Kong! To be honest, I would never have ordered if I knew that my order was coming from China, there are just too many horror stories of items being fake or of a bad standard or taking months to arrive. My order was easy to track, the prescription was perfect and they arrived within a week, this was also the week before Xmas! I can't be happier - they were a fraction of the price that I would have paid for in the shops. The service couldn't have been better. I wouldn't hesitate to use this company again.

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“Very pleased”

★★★★☆

written by BritneyStone497 on 25/01/2017

My previous pair was bent out of shape and the optician was unable to repair them. I found the same frames here for much cheaper than what my optician was charging. I just poped the lenses out of the old frame a right into the new ones. Only issue was shipping was a bit slow. Other than that you guys were great! Thanks

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“Excellent product and service!”

★★★★★

written by CheyanneBall19 on 22/01/2017

Very recommended. Excellent product range and service. Will buy again.

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“Nice and easy, need more progress details”

★★★★☆

written by on 20/01/2017

Easy to order, arrived quickly but not enough details on perscription accuracy and estimated delivery at order placement. Also not sure how to verify the lens perscription, so could benefit from a section about that. Recommend adding live chat feature.

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“Best Value and Service”

★★★★★

written by Rayank217 on 20/01/2017

Great Website, excellent value and swift delivery - what more can you ask?

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“Best Value and Service”

★★★★★

written by Rayank217 on 20/01/2017

Great Website, excellent value and swift delivery - what more can you ask?

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“contact lenses”

★★★★★

written by hania16 on 16/11/2016

everything alright, good price for the contact lenses I needed, very solid packaging, so you don't need to be afraid that they will get destroyed in shipping or something! I reccommend

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Asked by ak12cd on 30th March 2015 Report this content
I bought glasses, Smart Buy Glasses shipping was very good but the quality of products I've bought I'm not satisfied with. I sent them an email but have not seen a reply. What should I do?

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Answers (1)
Report this content kataobi Written on: 31/03/2015
What's wrong with the products? Unless they are fake or they don't match the description then legally not sure you can do much. Their customer service is very slow I remember it took me weeks before I was told the item I ordered was out of stock? Send them another email though and good luck with it
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