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“This company deserves to go out of business. They are...”
Written on: 18/12/2009
This company deserves to go out of business. They are cheats liars and frauds who will take your money immediately but not refund it.
I bought a tv from them (fre delivery advertised), and they tried to charge 18 pounds delivery so I cancelled order. They did not refund, were evasive when i complained with multiple, expensive phone calls. My bank/mastercard eventually salvage my cash after several weeks. NEVER BUY FROM THIS COMPANY.
I HAVE RATED THIS COMPANIES PERFORMANCE AS ONE STAR, BUT ONLY BECAUSE I CANNOT POST THIS MESSAGE IF I DON'T ENTER A RATING. ZERO STARS ARE DESERVED FOR A SUB-STANDARD SERVICE!
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“If you want to have a hassle-free purchase, avoid this...”
Written on: 06/10/2009
If you want to have a hassle-free purchase, avoid this company at all costs! Although I now have my TV I was left sweating for more than 2 weeks before it finally arrived. Nobody at the company wanted to know about my concerns and just when I thought that I might have to resort to legal action,(they already had my money), it suddenly arrived. It took another 2 weeks before the 3 year warranty arrived. Avoid!!!
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“ElectroSaver's after sales service is non existent...”
Written on: 14/07/2009
ElectroSaver's after sales service is non existent spent £2800 on Bose sound system. cant get installation engineer to get in touch about technical problems.All promise no action once theyve got the cash
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“Rude, Unhelpful. ElectroSaver dont deliver and dont...”
Written on: 07/07/2009
Rude, Unhelpful. ElectroSaver dont deliver and dont refund avoid like the plague, I am amazed trading standards has not closed them down
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“”
Written on: 22/05/2009 by VeryUnhappyShopper (1 review written)
ElectroSaver take your money within 24 hours of ordering.
they are rude.
they don't refund when they say they will.
they still have my money
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“Ordered a Sony KDL32P3000 through the ElectroSaver...”
Written on: 23/04/2009 by kutz13 (2 reviews written)
Ordered a Sony KDL32P3000 through the ElectroSaver website as it was advertised as their 'deal of the week'. Despite taking my £400 immediately they have never initiated contact with me once. I did receive a delivery date once, no surprise nothing came. I have raised this company with West Yorkshire Trading Standards, and would advise anyone with any similar issues to do the same. All I have left is to institute a claim through the small claims court to get my money back.
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“I initially placed the order and 4 weeks later the TV...”
Written on: 15/04/2009 by lcfc1 (1 review written)
I initially placed the order and 4 weeks later the TV still was not in, although it was still advertised on the website. No-one from the company had contacted me during this time; I wonder if I had not contacted them whether I would have been updated by Electrosaver. I accepted a similar one as I was told no more would be coming in of the type ordered. This arrived without batteries and I think this was not a new one as it would not automatically tune in. Over the course of 4 weeks I phoned 10 times and each time someone promised to call me back and on only one occasion someone did. I was unable to take a call for 5 minutes, so another call was promised but not made.
The standard of customer service is appalling " I also find it totally unacceptable that products are still advertised although they have been out of stock for weeks.
Recommendation " Don ' t shop here!
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“Ordered TV from ElectroSaver on 18th Feb 09 was told I...”
Written on: 26/03/2009
Ordered TV from ElectroSaver on 18th Feb 09 was told I would be contacted for delivery in 7 days, rang them 3 times to be told delay of another week each time and phone put down on me several times. Cancelled order on 6th March waiting for refund on credit card 3 weeks later!
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“Ordered a Tv 5 weeks ago from ElectroSaver was told...”
Written on: 25/03/2009 by ds1964 (1 review written)
Ordered a Tv 5 weeks ago from ElectroSaver was told each week I would be contacted to arrange delivery, they never rang. Phone put down on me many times and cancelled order still waiting 3 weeks later for credit card to be refunded.
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“I purchased a Sony KDL40V4000 TV from ElectroSaver on...”
Written on: 13/03/2009 by will01 (1 review written)
I purchased a Sony KDL40V4000 TV from ElectroSaver on 03/01/09, it was meant to be in stock. They took money straight away and we were informed 5-10 working days for delivery via email. After 13 working days NO TV. Sent email asking why delivery was late and new ETA on delivery. NO REPLY. Started calling them and told out of stock should have it in next week. This went on for 4 another four weeks with same story. Eventually give up and cancelled order 18/02/09. Was told 5 working days for refund to hit my account. SURPRISE SURPRISE no refund. Called them on numerous occasions and still no refund to date.
During this whole saga I have never received one email or phone call from electrosaver to explain why my TV/refund was late and never had an apology so far.
I have given up on them and I ' m pursuing my refund through my CC company.
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“Will go to Amazon in future. Ordered item from...”
Written on: 28/01/2009 by toplsijoshua (1 review written)
Will go to Amazon in future. Ordered item from ElectroSaver only to find out on day of delivery no stock. next time item was meant to be delivered no item . they were unable to track item via courier1. When we rang them had phone put down on us many times.
Ds1964's Response to 436285_toplsijoshua's Review
Written on: 25/03/2009
Exactly the same happenned to me. Poor customer service and website says avaialable and it isnt! Worse still they dont like refunding your money
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Adrigils's Response to will01's Review
Written on: 20/03/2009
I have experienced exactly the same issues, ordered a sony kdl 40v400u on 07/02/09, told i had to pay there and then over the phone to secure the TV, expected delivery was approx 10 days. After numerous phone calls and emails ,so far there has been no reply to my email and no one has called me back . I am now also in the process of trying to cancel the order and getting my money back through my CC company