Phoenix Tours, Reviews - www.phoenixtours.co.uk

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★★★★☆
3.7 / 5
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Summary

A coach tour operator specialising in Christmas markets, Festivals and Events and Disney holidays.
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Latest Reviews

★★★★★

“Really Outstanding!!”

Written on: 13/11/2017 by ipMcLeod500 (1 review written)

My Parents went with them, phoenix tours has amazing helping staff, including driver and guide in Scotland tour. would definitely recommend phoenix tours to anyone. Thanks… Read Full Review

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★★★★★

“Amazing!”

Written on: 11/11/2017 by Fisher359 (1 review written)

Me and my wife spent with the phoenix tours company. We had lots of fun with the group, very jolly and friendly, the phoenix tours guide was very entertaining and helpful and enjoyed her company. We will definitely go again. Food was also good. No complaints… Read Full Review

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★★★★★

“Coach Hire”

Written on: 21/08/2017 by Jane19829 (1 review written)

I have been using Phoenix Tours services for the last five years. They continue to provide a prompt, reliable and friendly service. Their coaches are of excellent quality and make traveling a more enjoyable experience. Their drivers are a real credit to the company as they go that extra mile to give a customer good service. We booked three coaches for our company event, coaches arrived on time, we had to do some extra stops on route, drivers had no issues helping out, had to call there office… Read Full Review

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★★★★★

“Fab staff!”

Written on: 02/06/2017 by Elizabreezy (1 review written)

I called confused about a lot and they literally answered all my questions and set me up with a good deal. I am quite a last minute person but they still managed to find me a driver for my date. I am more than happy and will definitely book with them again! Friendly staff also! Thanks… Read Full Review

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★☆☆☆☆

“Genuinely don't understand how this company is still...”

Written on: 07/05/2017 by Madisynw341 (1 review written)

Genuinely don't understand how this company is still legally operational and the directors not behind bars. It's the kind of thing from only fools and horses. A rotten old bus (probably not allowed in central London with the tar black smoke bellowing from the rear) and unbelievably disorganised, dishonest, barely functional staff. The experience I won't go into, you can read the reviews. The five star reviews I presume are all written by the owners no doubt. Will continue to check back for news… Read Full Review

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★★★★★

“Excellent ”

Written on: 10/02/2017 by Sidneyh442 (1 review written)

Would just like to tell you we had a lovely relaxing and safe journey with your company and Leonard on Monday. Thank you very much… Read Full Review

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★★★★★

“Professional, Reliable, Comfort”

Written on: 17/01/2017 by Cox44 (1 review written)

Phoenix Tours, were professional and reliable. They reassured and kept me informed throughout my journey. The minibus was spacious, clean and comfortable. The company was courteous and the driver was really friendly. Would recommend and use them again… Read Full Review

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★☆☆☆☆

“Worst trip ever!”

Written on: 20/09/2016

Isle of Wight trip Bad customer service, false advertisement, endangerment of passengers, rude staff and lateness If you plan on booking with this tour guide company on wowcher don't. I had to leave 3 different voicemails that no one got back to me about and once I got through, I had a staff member tell me he'll call me back after an hour, but never did. On arrival our group was separated into two different minibuses, 16 passengers squeezed into a 14 seat minibus, False information on the… Read Full Review

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★★★★★

“Superb Trip. ”

Written on: 29/05/2016 by Srinivaspl (1 review written)

Enjoyed very well. Weather is good. Could cover three points. Phoenix tours guys are very co-operative. Value for money. Very low price. Long journey. Total bus drive (onward and return) 9 hours. … Read Full Review

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★★★★★

“Great”

Written on: 09/05/2016 by RavinderSingh1989 (1 review written)

Great service would recommend to all friends and family. Very reliable and staff are very helpful. From the start of my booking till the end was easy going. Can't wait to use this service again… Read Full Review

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★★★★★

“Portsmouth coach trip”

Written on: 28/04/2016 by JacquelineBaker (1 review written)

Excellent service! Great communications over the phone to book coach and awas always kept up to date with details. Driver was very friendly and welcoming. I would recommend phoenix tours services to everyone!… Read Full Review

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★☆☆☆☆

“Enjoyable journey ”

Written on: 21/04/2016 by Emmyl235 (1 review written)

Excellent service. All of my friends and family enjoyed the whole journey to isle of weight. I personally recommend my family and friends to go for a trip with them. I have spoken my colleagues as well,they are interested as well. I definitely wish to have a tour with Phoenix on my suitable tome and reasonable price. A big thanks to Phoenix and all staff and special thanks to driver to make our trip enjoyable and memorable… Read Full Review

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★★★★★

“Best trip to wales”

Written on: 18/04/2016 by Parks276 (1 review written)

Was frendly had lots of fun… Read Full Review

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★★★★☆

“Isle of Wight Tour - fantastic tour”

Written on: 18/04/2016 by Ingram14 (1 review written)

This was the first coach tour I've ever been on. Prior to the trip I received good efficent communication from the company, picked up on time in a clean and comfortable coach with a friendly driver. Never been to Isle of Wight before so glad I went on a tour as we visited the main tourist attractions, the Needles, Pearl Showroom, we had a choice if we wanted to visit the a minature model village and the majority of the coach didn't want to so we went the beach instead. Loved the beach, weather… Read Full Review

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★☆☆☆☆

“Disappointing ”

Written on: 18/04/2016 by MikaelaPatterson (1 review written)

This trip to the Isle of Wight was terrible, they only give you a certain amount of time to explore the areas which was ridicules as we had to rush around to get back to the coach. It's not a place to take 20's and 30 year old people to its more for people over the age of 60. I wouldn't recommend this to anyone who likes to explore and take you're time to enjoy the scenery it's more for people who like to rush around and not enjoy themselves. When I was on the coach everyone was saying how… Read Full Review

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★★★★☆

“Fantastic Paris Trip”

Written on: 13/04/2016 by Benderio154 (1 review written)

I was very happy with the service I received from the guys at phoenix tours. They were very helpful and very informative about the trip when booking They were very friendly when meeting them and informed us about the journey and stops etc When we arrived they gave us lots if information about where to go gave us lots of info about the location and where things are and what to do. The coach could have been a bit warmer especially for such a long journey bit other than that they made the… Read Full Review

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★★★★☆

“Excellent service ”

Written on: 10/04/2016 by LondonVance413 (1 review written)

Excellent service, punctual and friendly drivers. Would definitely recommend to friends and reuse this company again. Thank you!… Read Full Review

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★★★★★

“Really patient with us! ”

Written on: 07/04/2016 by ElleRussoItalian375 (1 review written)

We had to change the type of minibus we wanted last minute but they were very accommodating and were able to meet our needs. Would definitely use them again… Read Full Review

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★★★☆☆

“A little room for improvement”

Written on: 19/03/2016 by Allen377 (1 review written)

The coach driver and tour guide arrived on time, were friendly and answered all of our queries. They also gave good advice about securing belongings and encouraged us to take photographs of our passports in case they were lost or misplaced. The coach was very cold and this caused a bit of discomfort. The coach also broke down enroute to Dover, however this was fixed quickly and we were kept informed. When we arrived at our destination we were reminded about staying safe in the park and offered… Read Full Review

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★★★★★

“Coach hire for Sports and Conferencing”

Written on: 15/03/2016 by KianaParks211 (1 review written)

We booked a Coach from London to Lilleshall National Sports and Conferencing Centre in Newport. The driver was nice, he came on time, and we all left 15 late. The journey was smoove and the coach we had was nice and luxury, and we got to sports ground on time. As we were there for more then 10 hours, one of out group mate got injured where they had to go in an ambulance of the time we needed to depart from the sports grounds. Our driver did not complain as we were now going to depart late… Read Full Review

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