Northern Rail Reviews

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Northern Rail

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Latest Reviews

★☆☆☆☆

“Absolutely abysmal service ”

Written on: 17/01/2020 by wwCunningham147 (1 review written)

A week doesn't go by without some cancellations, so far this week alone - 5 cancellations and numerous delays. What is going on - your service Northern Rail is appalling… Read Full Review

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★☆☆☆☆

“Terrifying and dangerous journey”

Written on: 17/12/2019 by Jewli (1 review written)

If I could rate it NO stars I would. A word of advice do not travel on these trains at peak times if you value your life. They literally cram poeple into the smallest number of carriages they can and I am talking about going through THREE major cities.my son suffered a horrendous panic attack because we were squashed in that much he could not breathe. Poeple were crammed against the doors and still the guard squashed another man in with a huge suitcase. Ask yourself how you would manage in case… Read Full Review

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★☆☆☆☆

“Pure self serving, no shame, appalling ”

Written on: 06/12/2019 by nigelh71 (1 review written)

They can blame the tracks and lack of investment but when the driver doesn’t turn up that is the northern train drivers/management/union fault. 20 minute wait because of no driver then the journey further delayed as a result. Thank you for your amazing service, that being to not care about your customers. Appalling doesn’t come close to the lack or service and care. … Read Full Review

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★☆☆☆☆

“Do they ever pay compensation?”

Written on: 07/11/2019 by stutay52 (1 review written)

Train from Preston to Grange-Over-Sands was first shown as late and then disappeared from the screen, to be replaced by the next train 1 hour later. No announcement was made about the cancellation. We arrived at our home station over an hour later than we should have. I have repeatedly tried to get a refund. Their first response was gobbledegook and when I said so I was just told the claim was unsuccessful. I contacted their appeals and was repeated told the screen shot of the ticket was… Read Full Review

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★☆☆☆☆

“WORST EVER SERVICE (AND TRAINS)!!”

Written on: 17/09/2019 by ShiksSon (1 review written)

If I could give less than a star I would! Have lost count of the number of times my train has been CANCELLED or more than 10 min LATE.I'd be knee deep in pounds if counting. Having to find alternative ways to get where you're going (taxi, bus, walking) is the norm. I finally decided to apply for compensation under their 'get refund for 15 min or more delay'). Took time out of my busy schedule (out of principle and frustration). Put in 2 applications, one where my train was cancelled, the other… Read Full Review

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★☆☆☆☆

“Refusal to pay compensation”

Written on: 11/07/2019 by 1953Barry (1 review written)

Waiting at Buckshaw for train to Horwich. Didn't arrive so I missed interview. Applied 3 times for refund. Still waiting 3 months later. Dreadful service and customer support… Read Full Review

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★☆☆☆☆

“Stranded in Ormskirk...”

Written on: 13/01/2019 by carboncopyking (1 review written)

Once again service to Preston from Ormskirk doesn't turn up. No warning, no taxi or replacement bus laid on for its stranded passengers. Had to abandon a day trip to Scotland costing me £37.00 and return home. Emailed my complaint to Northern Rail and received email back telling me that "one of their dedicated team members" will get back to me within 20 working days. 20 working days came and went, no word from them, all subsequent emails unanswered... Clearly a greedy profit driven company… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 23/05/2018 by Phoebsw (1 review written)

Must be the worst train operator in the UK, correction in a developed country. Trains are late or cancelled. They are ancient and during the rush hour between Leeds and morley they invariably provide just two carriages_buses on wheels made in 1066 and passengers are squashed inside like sardines. Guards cannot be bothered selling tickets so when you get to leeds you must queue. They should be stripped of the licence now… Read Full Review

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★☆☆☆☆

“Cancellation ”

Written on: 30/04/2018 by Briyar (1 review written)

Once again the first train from Preston to Ormskirk cancelled due to shortage of drivers. This company is a joke. They are not customer orientated their only thoughts are profits. We get constant apologies for the late arrival or cancelled trains. Meaningless words. This must be the worst rail company in the UK and the sooner it goes the better… Read Full Review

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★☆☆☆☆

“Worst trains in UK”

Written on: 23/01/2018 by Blake45 (1 review written)

I travel on lots of different trains around the UK and Northern are by far the worst. Old trains that should have been retired 20+ years ago. Scruffy and grubby. Customer service centre is a joke, don't hold your breath waiting for a reply. Frequently too few carriages and you're lucky if you can even squeeze on to the train they are so overcrowded. The local station ticket office, managed by Northern, is often shut and then you can't access the ticket machine either. Totally disorganised at… Read Full Review

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★☆☆☆☆

“Absolute joke of a company”

Written on: 28/12/2017 by Lunnytarn (1 review written)

Late, cancelled seecices every week. Overcrowded trains everyday. Disgusting prices. Just another greedy, privately owned company running service into the ground while leeching every penny it can feom customers. Disgrace!… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 20/12/2017 by Reginau63 (1 review written)

Regularly take the train from Chester. Simply awful service, the trains are old, smelly, dirty, freezing cold in the winter and almost always late - terrible franchaise… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 11/12/2017 by Milleryh165 (1 review written)

What else is there to say? Typical of train services in the UK. Constant delays and cancellations. Dirty and dated trains. Tickets checked on an extremely frequent basis. Multiple times per trip. No communicaton at stations of delays or cancellations and good luck trying to get any response from their customer services team… Read Full Review

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★☆☆☆☆

“Disgraceful service, and a huge Con!! ”

Written on: 30/11/2017 by Ashlee83 (1 review written)

Most staff except from a few are rude when checking tickets and the prices are ridiculous! I was charged double for a journey which ended up costing me £24 for a single journey, and the service I received when asking for a refund was disgraceful, and still have not been given one. I also purchased a rail card to save money, however now I've purchased it have discovered its worthless as I can't use it before 10am nor on a peak time (which is most of the time) which was not explained on… Read Full Review

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★☆☆☆☆

“worst service in UK”

Written on: 23/11/2017

If I could give them 0 stars I would. All of their trains consistently late and they've given up making excuses or apologising for. Many trains ancient, filthy and constantly breaking down. Ticket checks border on harassment and cause delays(3 times on one journey - station-train-station). Delayed or no reply if you ask for a refund. Now they're on strike every month… Read Full Review

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★☆☆☆☆

“Insulting”

Written on: 13/11/2017 by Zip400 (1 review written)

I have been using Northern rail for a couple of months now, and am getting more and more frustrared by the complete incompetence of its operation. If a school performed like this it would be closed down and the headteacher would be arrested. An analogous hospital would be more dangerous than a war zone. Almost every single service is late and every single train is dirty. Some carriages look like buses from the 1950s and rattle like shopping trollies. The temperature control is appalling and I… Read Full Review

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★☆☆☆☆

“Disgrace to travel ”

Written on: 03/11/2017 by izCasey41 (1 review written)

I cannot believe northern rail has a license to operate trains and I cannot believe they are allowed to inflict such poor service on their customers whilst charging a premium. As a regular train traveller I am sick of the late or delayed services, the poor quality of the trains and the lack of planning in peak times where commuters are packed in like sardines. It is a disgrace and yet we are shown posters constantly at stations advising how they are investing in trains, running award winning… Read Full Review

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★☆☆☆☆

“Increasingly dangerous and unreliable”

Written on: 30/10/2017 by Feud (5 reviews written)

I have left a lengthy review elsewhere of this shambles of an operation. The service continues to get worse; there are rarely enough carriages for the service I have to use (Buxton line); people fight and crush into dirty, smelly old trains - if animals were forced into cattle trucks like this, there would rightly be a public outcry. To travel on what is laughingly referred to as their "services" is unpleasant, and can be genuinely distressing. I'm convinced it's only a matter of time before… Read Full Review

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★☆☆☆☆

“Poor all round. No cleanliness on one of the...”

Written on: 29/10/2017 by Moriaht160 (1 review written)

Poor all round. No cleanliness on one of the trains.delays after delays sort yourself out. It's shambolicol that you can't give your commuters a good experience on your net work but your happy enough to take prices of us which don't reflect the levels of service you'd expect for the prices… Read Full Review

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★☆☆☆☆

“Cumbrian Coast line is a joke”

Written on: 16/10/2017

Where to start , the line from Barrow to Carlisle apparently generates the most complaints of all Northern services , could this be because they use class 37 locos from the 1960's on some services, that come from a museum and break down on a daily basis resulting in them blocking the line and having a knock on delaying and cancelling effect on the trains following ? the carriages attached to these engines do not have automatic doors , to exit you pull down the window , stick your arm… Read Full Review

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