Northern Rail Reviews

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Northern Rail

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Latest Reviews

★☆☆☆☆

“worst service in UK”

Written on: 23/11/2017

If I could give them 0 stars I would. All of their trains consistently late and they've given up making excuses or apologising for. Many trains ancient, filthy and constantly breaking down. Ticket checks border on harassment and cause delays(3 times on one journey - station-train-station). Delayed or no reply if you ask for a refund. Now they're on strike every month… Read Full Review

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★☆☆☆☆

“Insulting”

Written on: 13/11/2017 by Zip400 (1 review written)

I have been using Northern rail for a couple of months now, and am getting more and more frustrared by the complete incompetence of its operation. If a school performed like this it would be closed down and the headteacher would be arrested. An analogous hospital would be more dangerous than a war zone. Almost every single service is late and every single train is dirty. Some carriages look like buses from the 1950s and rattle like shopping trollies. The temperature control is appalling and I… Read Full Review

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★☆☆☆☆

“Disgrace to travel ”

Written on: 03/11/2017 by izCasey41 (1 review written)

I cannot believe northern rail has a license to operate trains and I cannot believe they are allowed to inflict such poor service on their customers whilst charging a premium. As a regular train traveller I am sick of the late or delayed services, the poor quality of the trains and the lack of planning in peak times where commuters are packed in like sardines. It is a disgrace and yet we are shown posters constantly at stations advising how they are investing in trains, running award winning… Read Full Review

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★☆☆☆☆

“Increasingly dangerous and unreliable”

Written on: 30/10/2017 by Feud (5 reviews written)

I have left a lengthy review elsewhere of this shambles of an operation. The service continues to get worse; there are rarely enough carriages for the service I have to use (Buxton line); people fight and crush into dirty, smelly old trains - if animals were forced into cattle trucks like this, there would rightly be a public outcry. To travel on what is laughingly referred to as their "services" is unpleasant, and can be genuinely distressing. I'm convinced it's only a matter of time before… Read Full Review

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★☆☆☆☆

“Poor all round. No cleanliness on one of the...”

Written on: 29/10/2017 by Moriaht160 (1 review written)

Poor all round. No cleanliness on one of the trains.delays after delays sort yourself out. It's shambolicol that you can't give your commuters a good experience on your net work but your happy enough to take prices of us which don't reflect the levels of service you'd expect for the prices… Read Full Review

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★☆☆☆☆

“Cumbrian Coast line is a joke”

Written on: 16/10/2017

Where to start , the line from Barrow to Carlisle apparently generates the most complaints of all Northern services , could this be because they use class 37 locos from the 1960's on some services, that come from a museum and break down on a daily basis resulting in them blocking the line and having a knock on delaying and cancelling effect on the trains following ? the carriages attached to these engines do not have automatic doors , to exit you pull down the window , stick your arm… Read Full Review

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★☆☆☆☆

“The world we live in ”

Written on: 11/10/2017 by CadeSpence (1 review written)

I travelled from Congleton to Bolton via Stockport and when l arrived in Bolton l wanted to pay for my ticket and they would not accept my money and told me to expect a letter in the post. Some weeks later l got a failure to purchase letter which stated l must pay £84.20 for travelling without a ticket from Manchester to Bolton. After spending the past 3 months debating this with them they sent me a final statement saying that l had 14 days to pay otherwise they would take me to court. Even… Read Full Review

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★☆☆☆☆

“Omnishambles”

Written on: 05/10/2017 by fwMitchell361 (1 review written)

This is not a service, its an insult to fare-paying public. Trains that should have been scrapped 20 years ago, woeful overcrowding, rude, agressive staff. A week of travelling with Northern has convinced me to get back into my car. Unfortunately have have had to give this comapny a 1 star assessment. This is far in excess of what Northern deserve… Read Full Review

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★☆☆☆☆

“Britains worst Franchise”

Written on: 26/09/2017 by O'Reilly352 (1 review written)

Grubby trains Moody rude employees Short trains standing only Strikes then increase fares after strike Publish emergency timetable in bits and pieces leaving you wondering if you have limited or no service eg Scarborough to Hull at present no trains? This is an advertisement for renationalised trains… Read Full Review

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★☆☆☆☆

“Never recommend!!!!!!”

Written on: 20/09/2017 by Nahhhhhhhhhh (1 review written)

Northern rate is so bad that this is the fourth time where I have bought a return ticket and had to find my own way home because northern rail is so incompentant in giving accurate train times!!!! Google train time (which you expect to be fairly accurate) has been 100% wrong every single time I have been to Manchester after basing my entire night around train times which you can see is extremely annoying that 4 times in a row is been completely wrong and employees have stood and watched whilst… Read Full Review

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★★☆☆☆

“Far Too Long to wait!!!”

Written on: 26/08/2017 by Nothappypersonage (1 review written)

I took a journey from Stocksfield to Newcastle in the middle of August. I had been on holiday in Northumberland and had really enjoyed myself. The Manager of the place I was staying at thought it would be a good idea for me to take an early train with another guest. The train arrived at Stocksfield,it was crowded with Newcastle supporters and there was nowhere to sit, so I ended up standing all the way there trying to keep my suitcase from falling over. Everyone was squashed together like… Read Full Review

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Nothappypersonage's Response to Nothappypersonage's Review

Written on: 15/09/2017

after waiting for almost a month, I finally got an e mail from them!! they thanked me for my efforts and the matter is now closed or as they said 'the case is now closed'. I was happy with their reply, however will I travel with Northern rail again? not sure.

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★★★★☆

“JOURNEY TO AND FROM SCARBOROUGH”

Written on: 23/08/2017 by chappell56 (1 review written)

My husband and I recently journeyed on Northern Rail from Sheffield to Scarborough on 12.8.17 returning on 19.8.17. We have previously taken this journey with Trans Pennine and whilst I agree the Northern trains are not the poshest by any means, but the overall journey was much better. There was plenty of luggage space on the train and although the journey was a longer one it was certainly better than the trans pennine whose trains are smaller and have virtually no space for luggage. I have… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 06/07/2017 by Mnugent (1 review written)

Unfortunately have to use this train regularly to get from Blackpool to Manchester airport. This airport train has VIRTUALLY NO luggage storage. It's dirty , smelly and disgusting… Read Full Review

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★☆☆☆☆

“abysmal service”

Written on: 03/06/2017 by grandma2003 (1 review written)

Travelled to Blackpool on the Colne train in the middle of half term Had to stand until Preston then managed to get a seat near the door.Then they pushed on at least 60 more people and we literally had to sit with our legs up to avoid them being crushed.The female so called guard thought this was hilarious.I would like to know why someone with no brain is running the trains and staffing them.Why is nothing being done!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Why in this world is it so bad , it stinks , it's a bus ”

Written on: 03/06/2017 by DangeloJorgensen187 (1 review written)

It's beyond a joke it's a cattle train , it stinks , the cleaners are non existent , it's smells like mould. Going g to Manchester all the seats faced the wrong way , I'm now going back to Bradford and it literally stinks and we've only just borded , I cannot explain how bad it is… Read Full Review

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★☆☆☆☆

“This is a joke”

Written on: 19/01/2017 by RayanThorpe396 (1 review written)

After 6 months of waiting I finally received compensation from Northern rail for their more-than-an-hour delayed train. £15- a joke! My review of them- incompetent bunch of people unable to run the company. Trains are constantly late, broken or delayed. Surprisingly there is always someone who finds the time to check the tickets (even though they are gates on the stations) and charge you extra for standing place on their old and slow trains. Northern rail: anything bad happen to you or… Read Full Review

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★☆☆☆☆

“An absolute joke of a company with no customer service ”

Written on: 16/01/2017 by OliveBarnett148 (1 review written)

Missed a connecting train which in turn made me 2 hours late for a first meeting with a new company after a takeover. Made me look an absolute idiot. After lots of phone calls and emails eventually they admit fault (only after proving paperwork) and I do finally get a letter stating confirmation of compensation but still received nothing. This was 4 months ago !! Why don't we get the option to pay in 4 months?? no thought for the public. If anyone for northern rail is reading this PAY ME!!… Read Full Review

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Mrbrownmaybewhite's Comment

Written on: 17/01/2017

Northern rail is a complete joke, owned by multi millionaires getting richer by the day and not giving a fxxk about how shxt the services the provide are, sorry for my French. No, that wasn't French is was English and meant. Cancellation due to electrical fault that seemed to occur alsmot on a daily basis but if it is not delay due to an electrical fault then the reason is simply not worth mentioning since the users (we or/I) ain't got a choice. If I was to rater this company it will be -(minus) whatever number can fit in this box. Customer service, useless, price kept increase and train keep turning late. Worst rail service by far but again I don't have to choice but use it.

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Nothappypersonage's Comment

Written on: 26/08/2017

I hope they did compensate you for the inconvenience caused.

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★☆☆☆☆

“Terrible lazy service ”

Written on: 11/01/2017 by Rekardo (1 review written)

I use Northern rain service on a daily basis to get to work. Unfortunately, regretfully this is my best bet in comparison to drive or using other transports. During the past year, Ive had the most stressfull times using the service. 4 out of 5 times a week the train is delayed due to a varity of repeated reasons. I have worked in other parts of Europe and never seen such lazy, irregular and dreadful service. Despite their lazy service, they have increased the price for season tickets… Read Full Review

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★☆☆☆☆

“Disgusted in every sense”

Written on: 16/12/2016 by mastersbh (1 review written)

Firstly, I could forgive them, if I had a chance, but they don't reply to my complaints, and my voice feels ignored, so I am here to let you all know, my experience with Northern Rail, Firstly, I lost my monthly ticket, ok, fine, I had all the receipts still in my wallet (thankfully) When I arrived at Piccadilly, I was then charged for it, they wouldn't let me pay on the spot, I had to wait 2 weeks later for a letter to say I owe this much, But more importantly, I had to be in work by 9, but… Read Full Review

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Nothappypersonage's Response to mastersbh's Review

Written on: 26/08/2017

I totally agree with you , I too suffer from anxiety and have recently had a very traumatic experience with Northern trains, I e mailed them immediately about my problem, got a reply after I returned from holiday. Told me to send a cheque and a letter telling them about my journey, I even included the e mail from Customer Solutions and posted it off the day after.Local CAB helped me out and I was assured someone from Northern Rail would ring me, so far nothing. Its had a massive impact on my health too.

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★★★★★

“Entertainment ”

Written on: 13/12/2016 by DemetriusGreer286 (1 review written)

Trip back edinburgh to darlington then darlington to thornaby. Belive the train was to end at Saltburn. On 11/12/16. The conductor was amazing. He started our trip with a story and how we were going stop at stations. He was upbeat older guy. We booked our trains a few mth back. And thought we wouldn't be getting on as just 2 coaches and soon fill up. Train was clean. But old. Ran on time to… Read Full Review

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