absolutely disgusting service from trans pennine express, train cancelled on the morning of travelling to Manchester Airport for a holiday to palma and the same on arriving back from palma.

I was very impressed with the new fleet of trains, clean,comfortable and quiet. However, on returning to Liverpool from York, I used the toilets; locked the door correctly and within two minutes the decided to open fully of its own accord. Whilst I was embarrassed, there were young children within full view. I complained and received an apology from tpe but no assurances that this fault with the toilet doors would be rectified.

Spent over an hour trying to book tickets online. Repeatedly had to re-enter details at evey stage. When I finally got to the payment page I was faced with a blank screen. Tried going into the page several times before deciding I will not trust my bank details to the security of a site like theirs. Will notbusecthem again.

I'm forced to use these trains to travel to work in Manchester. On Friday the guard announced at Victoria that for the first time this week, the train would actually be going all the way to the airport instead of kicking everyone off early with their baggage to get on an already over-crowded train instead. TPE is run by criminals. They sell tickets to destinations, knowing that the train won't actually get there. They say that a train leaves Huddersfield for Manchester at 8:01, knowing that it never does, as they are 100% late. They sell seats, knowing that the only seat available will be on the floor. All they are good at is taking our money. After that, they treat passengers like dirt. I try to work at home as often as possible now, to avoid their abysmal trains. I'm also looking into changing jobs so I don't have to use them. After 20 years commuting, its never been so bad. Avoid if at all possible.

We were supposed to take the 9.15 train from Liverpool Lime Street Station to Manchester Airport the 29th October, 2017. The train could not leave the platform that morning due to a broken-down train blocking the track to the airport. After several announcements by the friendly lady train driver she told us travellers to take a taxi to the airport. So 75 Pounds less later on we just about managed to get our flight back to Stuttgart. A few days later we lodged our claim with TP, it has so far taken us nearly 4 !!! months and many phone calls and we are still waiting for our refund although during every phone call various TP staff members have confirmed that our claim was justified and our refund is on the way. It was defined as "payment will made before Christmas", "within the next few days", "this afternoon" or "within the next 10 days". It is all a lie ! We are so fed up with this treatment that we sent our story to the Manchester Evening News, hopefully they print it, and by separate letter to the Managing Director of this company.

York to Scarborough services always late Journey curtailed Malton often forced to wait further for the train behind as the train ejected off is turned round to go back to keep that journey to time but of course enforcement of further delays to the inbound passenger travelling towards the coast Pass comment to First staff expect no sympathy as its all so normal now on this shambolic route not service What do First care? So if travelling Manchester Airport on this route avoid I've missed to many flights and been late for work go by car or walk you'll be less stressed...

We booked first class tickets from Edinburgh. We were offered a coffee in paper cup and a biscuit. When asked later if we wanted anything from the trolley we were charged £1.10 for a packet of crisps. When we got to Preston the first class compartment was open to all. I would not recommend booking first class with TPexpress again. Very disappointing after travelling first class with Virgin Who offer a proper service.

After booking TPE to Edinburgh & travelling on the Virgin Train with excellent first class service, we returned on the TPE train from Edinburgh & were delayed due to a fault. We had been left waiting whilst cleaning took place so were very shocked to use the toilets soon after setting off & finding no toilet paper. We were promised the refreshment trolley "in 10 minutes" but were not far from home by the time it arrived. The staff were friendly & pleasant but the train was not as clean & comfortable as expected. We chose not to upgrade to first class on return journey as the service offered did not justify the extra cost. Virgin offers a much better service it must be said.

I had the wrong booking reference by my company and there was a problem with printing tickets, so by the time that was sorted my train had left. Staff put me on the next train and when I was greeted by the train ticket lady she said I had the wrong rail company for this train and that my ticket was useless. I explained what had happened and she gave me an upgrade to first class and a note to the next train conductor that said I had the right to be there. She treated me with total understanding and I felt dignified and comfortable for the whole of my trip. Geat customer service!

I booked tickets from York to Scarborough for two elderly friends using the Trainline App. Unlike every other time I'd done this we were not allocated seats. I went to the station to try to make seat reservations but was told that I'd inadvertently bought a "new type of ticket" recently introduced by the marketing department. Seat reservations were not allowed and the tickets were not refundable. So in order to guarantee seats for my friends who are in their 80s I had to waste money buying two more tickets that were virtually the same price. If it was possible I would never use this vile company again. But of course they have a monopoly and can gouge to their hearts content.

It's 25th May, 2017. Been stuck at Leeds for two hours watching my train get cancelled, then the next cancelled, then delayed. There is nobody here. No explanation given, no food provided, no drinks offered. Lots of confused passengers on the platform. Nobody from transpennine gives a t055. I can't even obtain compensation as my company pays for the tickets. Just more of my life wasted by transpennine with no explanation as to why. If experience is anything to go by, I expect a three carriage train to pull up (Not nearly sufficient for the people waiting) and no doubt the toilets won't work, as usual, despite the number of people waiting for so very long.

It's easy to treat customers well when you are taking their money - the acid test is what happens when hiccups occur. In February a Transpenine train journey I'd booked was cancelled at short notice. I completed the form given to me by station staff at Haymarket. It is now April. I have a loooooong list of customer service references - emails - even a letter containing bizzare stuff about ticket scans. Lots of the emails claim the company cares about my problem! What I still do not have is my very modest refund. There comes a point when you know that the amount of effort and frustration you are expending is WAY out of proportion to the money you are owed. But you also have a sneaking suspicion that this is part of the trick - the modus operandi. Just how many folk give up because - once they have our money - getting any sort of human response is almost impossible? I'm STILL trying and may even go down the route of online small claims. But its maddening maddening. I suggest if you can get where you are going without using Trasnpenine - then DO

Booked advance tickets online Leeds to Middlesbrough. Me and my 3 year old. Got to the train station to be told I had to download some app to activate my ticket, my train had been cancelled, (someone tried to kill their self) not realy what my 3 year old wants to hear. Then had to get train to York and from York to Middlesbrough. Carrying heavy bags and with a toddler. Didn't get told my train had been cancelled till I got ther. Would of just got a refund but non refundable ticket apparently. What should of took us 1 hour 20 minutes was near enough doubled.! Not happy at all and obviously didn't get the seats I reserved!..now I have to get back to Leeds soon. I'm seriously considering using another train company or even coach!!

Really comfortable journey in 1st class that would (comparing the service ) leave Virgin trains flat on their faces . The staff were extremely efficient and friendly especially our steward who could not do enough for us . He was chatty and was pleased to be informing us about all the new trains and upgrades that are going to be available in the near future . The train wass on time 6-12 pm from Edinburgh -- so important when connections are involved . Would definitely use Transpennine again and would certainly tell everyone who uses train travel to do the same . Would love to name our steward as he was so helpful, friendly and efficient D---k.

I travelled on a train from edinburgh in November which was late. We were told we could claim a refund. I submitted a claim, followed it up with an e-mail and sent two letters to their Freepost address.Still received nothing.

I was travelling to Edinburgh From Manchester Picadilly on a one-off and it was at peak time the whole of the platform was full of passengers and we had reserved seats but it was so packed that we couldn't find them . we got to preston and you couldn't move it was lucky I was going to Edinburgh . On the way back I had to get a virgin train to preston and then change - the virgin train was fantastic - 5 star service