Cross Country Trains Reviews

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Cross Country Trains

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Latest Reviews

★★★★★

“Excellent customer service”

Written on: 21/08/2018 by TanithPanic (1 review written)

I was really looked after by the Travel Assistance team on both my outward and return journeys from Sheffield to London. They made sure I was safely in my seat before they left me and they were also friendly and cheerful which means a lot. The two days I travelled were busy ones for the staff as there were more passengers between Sheffield and London because of Euston Station being closed. The Travel Assistance Team still did an excellent job despite this… Read Full Review

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★☆☆☆☆

“First Class? What a joke - certainly won't use again”

Written on: 14/08/2018 by Scarletc283 (1 review written)

Travelled to NEC (Birmingham International) return from Manchester last week. First Class. Outward from Manchester Virgin (at just £4 extra for First Class) Salmon and scrambled eggs, 3 cups of coffee and could have had more, croissants and toast freely available. Lovely journey. Return journey Cross Country (also First Class) - no comparison. Had been on train 80 mins before staff finally visible and l queried the First Class refreshments. Seemed a little perturbed l had asked. I requested… Read Full Review

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★☆☆☆☆

“First CLass - dirty old train”

Written on: 09/07/2018 by dcBowen45 (1 review written)

travelled from Newcastle to York as a treat for my mum for her birthday, first class was no way first class by any means, we were on the train 25 minutes before we got offered a refreshment, which was only tea, coffee, water, fruit juice, & snacks such as crisps, biscuit, she was more interested in the standard carriages as they had to pay for there drinks and snacks, WOW NO WAY was this first class service the train was old, more like a cattle truck. Never again will I travel FIRST CLASS… Read Full Review

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★☆☆☆☆

“Cattle truck with no air conditioning ”

Written on: 20/05/2018 by Iresome (1 review written)

Outward journey to Manchester - couldn’t access reserved seating due to overcrowding in the aisles. This trip DID have air conditioning, a SMASHED WINDOW with the blind pulled down and tape across the seats to stop passengers sitting there. Return journey - we did find our seats this time, however as it was a very warm and sunny day and the carriage quickly filled, the lack of air conditioning meant passengers were broiled in their seats! If we are going to be treated like cattle I would… Read Full Review

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★☆☆☆☆

“i was on a train from Scotland to derby and I had a...”

Written on: 03/03/2018 by Tannerl66 (1 review written)

i was on a train from Scotland to derby and I had a tomato and basil pannini and I got food poisoning DO NOT EAT THE SANDWICHES… Read Full Review

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★★☆☆☆

“Usual dirty train”

Written on: 04/02/2018

Caught the birmingham to stansted Train as usual on Friday . Cramped, dirty and old considering what the ticket costs and how over full this service is you’d think the franchise could afford to at least keep their trains clean. Also no drinks service & loo out of order just gets better… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 24/12/2017 by STEVE2304 (1 review written)

Was delayed yesterday at Tamworth Station for 2 hours and 15 minutes which was understandable due to the train strike but what was not acceptable in any standard was that the ticket office and hall was closed at 17: 15, no member of staff was then available to help any customers out, there was no refreshments available, no toilet facilities available and no buses put on to ferry passengers to other stations Burton or Derby. A VERY POOR SERVICE FROM CROSS COUNTRY TRAINS. I thought it was the… Read Full Review

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★☆☆☆☆

“Aisles grid locked!!!”

Written on: 03/12/2017

Booked 4 seats from Edinburgh to Durham cross country train and due to the number of passengers (far too many for safety) we were jam packed in the Aisles unable to sit for the whole 2 1/2hr journey. Absolute disgrace. The passengers in our booked seats had also booked them. This is totally unsafe, passengers were jam packed around the toilets and doorways too. The conductor did put a message over the tannoy stating he would not be serving snacks or drinks etc, most likely he was stuck… Read Full Review

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Betterthanclarkson's Comment

Written on: 05/12/2017

I am doing everything I can to warn people to avoid using this train company. In my opinion they are downright dangerous. I find it very difficult to believe there can be no legislate to limit how many people are allowed to board an inter-city train.

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★☆☆☆☆

“Mis selling 1st class tickets ”

Written on: 03/12/2017

We were sold first class tickets for a service cross country knowingly don't provide. 1st class carriages from Glasgow to Edinburgh are routinely down graded and it's a free for all to all passengers. Only 4 carriages are used for the journey, which is insufficient for the number of passengers they allow on. Journey is unsafe and distressing and to make matters worse you've paid more for the pleasure than those around you. We had to wait over 2 hrs just to be offered a cup of tea due to the… Read Full Review

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★☆☆☆☆

“Overpacked and Overpriced”

Written on: 29/11/2017 by 167Allison (1 review written)

Avoid this service at all cost! They have no care for passengers safety… Read Full Review

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★☆☆☆☆

“Don't book first class, it's worse than standard. ”

Written on: 26/11/2017 by qrHerndon470 (1 review written)

Travelled from nottingham to Birmingham in what they describe as first class. The vibrations from the train were unbearably loud and gave me a headache. Apparently there is wifi but you have to get the code from a person who doesn't exist! Therefore no wifi. The coffee was served in a paper cup, it had loads of bits in and tasted of soil. I asked for an alternative 40 minutes later when someone appeared. They went off and never came back. Awful awful awful!! … Read Full Review

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★☆☆☆☆

“Don't bother booking a seat. Actually, don't bother...”

Written on: 25/11/2017

Don't bother booking a seat on a Cross Country train. It's not worth the paper it's printed on. Other passengers sit in reserved seats, don't vacate them when the passengers who are entitled to use them board and no staff are in evidence to manage the situation. When a woman carrying an eight week old baby(and her travelling companions) have to stand for their entire journey because a group of party-going women just refuse to vacate seats others have reserved, something is awfully… Read Full Review

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★☆☆☆☆

“Terrible service start to finish.”

Written on: 16/11/2017 by Devenw128 (1 review written)

1.5 late to destination. Electrics on train broken so we had too much heat in our car, then others were freezing, but no seats. No lights in the toilet, had to use my phone so I could see where I could go. Poo sitting on toilet paper, stunk. WiFi a rip off... I paid £4 for four hours and had .87mps For 30 mins and then I could not even get on. Took loads of photos, complained about this and told there is nothing they can do. My loss!!!!! 87% of the time paid and I had nothing and had poof… Read Full Review

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★☆☆☆☆

“Cattle class”

Written on: 09/11/2017 by Butlerrg164 (1 review written)

A truly uncomfortable journey into Birmingham New Street. Two and a half hours stuck in a seat with not enough room to fit my legs in behind the seat in front. It's not as if I'm a giant, I'm 5'10", and still my legs are too long. I wish that I had an alterntive, but I have to use the train for work, and that means Cross Country… Read Full Review

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★☆☆☆☆

“First class farce ”

Written on: 27/10/2017 by AngieAv (1 review written)

I purchased first class tickets to and from edinburgh as a birthday treat for my partner we went to edinburgh by virgin trains .... Brilliant service, Food really good and selection of food and drink excellent. So imagine our disappointment when we got on the crosscountry train to return home .... Creaky, rattling constantly, very dated carriage and food selection for lunch was crisps, biscuits, fruitcake or scone their SELECTION of sandwiches consisted of one, mozzarella and pesto ...... No… Read Full Review

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★☆☆☆☆

“Ways to Rip You Off”

Written on: 17/10/2017 by Abernathy338 (1 review written)

I ordered two train trips in England online through Cross Country Trains. I live in Canada and booked about a month before, then printed off the confirmations. One train trip had the times and stations for transfer but the other did not. I thought it was an open ended ticket as I know such exist. I arrived at the train stn and found that my train had left 5 minutes before I arrived because no time was listed and it only showed when I claimed the ticket. I had to buy another ticket worth twice… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 17/10/2017 by Granny51 (1 review written)

I bought tickets online for travel on the same day. At the time of purchase I was not warned that it would take an hour for the tickets to be emailed. Only once purchase was completed was I informed of this, leaving insufficient time to get to train station. Having complained to crosscountry I am told this was my fault for not purchasing earlier. All other travel companies I've used(BA, National Express) have issued instantly… Read Full Review

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★☆☆☆☆

“Should be illegal”

Written on: 08/10/2017 by Oxscot (1 review written)

I have unfortunately had to make six long distance journeys on CrossCountry this month. All of these were on different days - weekdays and weekends- different times of the day. Without fail, I endured a miserable, stressful journey. Crammed for hours standing between carriages, families with small children, elderly people forced to stand. Even when we booked seats, we either could physically fight our way through to our seats, or had to give them up to people in greater need. I don’t… Read Full Review

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★☆☆☆☆

“If you like overcrowding then this train is perfect...”

Written on: 06/10/2017 by Rosap80 (1 review written)

Picture yourself having a long, hard day and getting onto a train. You can’t wait to sit down. You can’t wait to just breathe. So, you walk down the aisle, and scan the reservations. ‘Reserved’ ‘Reserved’ ‘Reserved’ ‘Reserved’ ‘Available’ Aha! But, suddenly, a woman comes back from the toilet and claims the seat as her own. So you turn around, and you can’t move ANYWHERE. You try to edge past people in the aisles. You aim to find somewhere comfortable to stand… Read Full Review

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★☆☆☆☆

“The worst. Avoid if at all possible.”

Written on: 27/09/2017 by HaleighRice (1 review written)

As usual, grossly overcrowded, with many people standing in the aisles. Easily the worst railway company in the UK and a major reason why I favour denationalisation. The parent company, Deutsch Bahn, wouldn't be allowed to get away with this to happen in Germany… Read Full Review

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