Arriva Trains Wales Reviews

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Arriva Trains Wales

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Latest Reviews

★☆☆☆☆

“no refund if a train is cancelled”

Written on: 23/11/2017 by jenniferhaz123 (1 review written)

5 weeks after my train was cancelled Ive still not got a refund. Takes them over 2 weeks to reply to an email so i have wriiten to them too. still no response disgusting customer service… Read Full Review

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★☆☆☆☆

“Time to give up or get the Welsh Government to take over!”

Written on: 28/10/2017 by DGETH (1 review written)

Arriva Trains Wales appear to have given up completely. Trying to get home from Crewe a few weeks ago, the train left the station and then shunted back into a bay platform. The reason? The driver was actually at Chester and was having to take a taxi to Crewe! You can't make this sort of thing up. Now tonight as I write, My wife is stuck at Shrewsbury with the same problem - no train crew. She's reported to me that the station was overrun with drunks while the staff were busy drinking tea. How… Read Full Review

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★☆☆☆☆

“Not for working mums”

Written on: 05/09/2017 by Glenni229 (1 review written)

The guards have no compassion. They train is delayed they've reduced it to 2 carriages at rush hour. As a working parent trying to get home unfortunately the end of the line in Rhymney to be told to wait 30 mis for the next train despite childcare reasons to need to get home. Expensive service Unhygienic unhelpful UNRELIABLE. Each week its a new delay No response to complaints. If I had another way to get to work I would take it… Read Full Review

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★☆☆☆☆

“Disgusting ”

Written on: 30/08/2017 by Michyloulou (1 review written)

Played over 75 pound on my ticket to stand by the doors with a three month old baby and a 2 year old for four and a half hours absolutely disgusting the train ticket prices are beyond and for what to stand all the way squashed next to people you don't know like sardines smelling a toilet that looks like it has never been cleaned never would I travel on train again… Read Full Review

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Nothappypersonage's Response to Michyloulou's Review

Written on: 01/09/2017

I agree, my train journey on Norhern trains was the same, I had to stand all the way to my destination and was squashed in like a sardine, conductor was not able to issue tickets as he was confined to his cabin and was only able to open and close the doors!! Still waiting for a reply from Northern trains since sending in my letter cheque and a copy of the e mail customer solutions sent me, have phoned them, customer services must have been half awake when I called. I suffer from GAD and thanks to them I am having to seek counselling.

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Michyloulou's reply to Nothappypersonage's Comment

Written on: 01/09/2017

Absolutely disgusting and the cheek to charge what they do to travel on a train to stand and be be squashed all the way never again for me hope u get better soon so awful

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★★☆☆☆

“Very unhygienic!!”

Written on: 07/08/2017 by Mosesf317 (1 review written)

Very unhygienic the trays that you eat are disgusting and the floor Is very dirty with food rappers and the whole train smells… Read Full Review

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★☆☆☆☆

“Just Depressing Really”

Written on: 18/07/2017 by slightestvision (1 review written)

Dangerous overcrowding on dirty old trains from New Street. Standing all the way through the carriages, God knows what would happen if there was an accident. People pay for this, how they do it every day is beyond me. Fortunately I don't have to. No refreshments, no guard to be seen, a 7-month delay when claiming compensation for delayed trains caused by drivers not turning up for work. It's just depressing really and gives the impression they don't really care. Can't think of a worse… Read Full Review

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★☆☆☆☆

“Shambles, at best we can hope they lose the franchise”

Written on: 11/05/2017 by train_user21 (1 review written)

Arriva trains Wales are by far the worst train company I have ever had to use. With shoddy excuses, to shoddy trains which break down causing delays to thousands daily. If you are lucky to get on the train, you are almost just as unlucky to be met by Transport investigations Limited (revenue protection) acting on behalf of ATW who will treat you like a pig. These are thugs with no power to detain or touch you in forcing you to remain. You are always urged to complain to customer relations… Read Full Review

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★☆☆☆☆

“Arrogant and Insulting”

Written on: 21/04/2017 by Quinnv117 (1 review written)

No one could imagine how bad this company is. Late trains constantly. Cancellations too numerous to be genuine. Just a feeble excuse for Arriva being clueless on how to serve the paying public. Passengers treated with no respect. Just continue to pay and suffer. Passengers need to demonstrate and embarrass the Welsh Government to take action and give people a train service that can provide a service… Read Full Review

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★★☆☆☆

“Needs improvement”

Written on: 23/02/2017 by Kallie207 (1 review written)

Unfortunately the third time I have travelled on this line - Crewe to Cardiff (return) and also Chester to Cardiff (return. On each occasion there has not been enough room for passengers with them being forced to sit on their cases or on the floor. Sometimes there isn't even enough room to sit on the floor and people have to stand in order to allow other passengers onboard. As the length of journey time is roughly three hours you can imagine how uncomfortable this can be. On my return… Read Full Review

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★★☆☆☆

“Poor Service”

Written on: 21/02/2017 by Alannahk120 (1 review written)

I have travelled 3 times to Cardiff from either Crewe or Chester. On all occasions the carriages are very packed out with passengers many of whom have to sit on their own cases. On other occasions I have seen that people have to sit on the floor and in extreme cases they have to stand to allow further passengers to board the train! I travelled from Cardiff to Crewe yesterday and saw that a member of Staff was counting the number of passengers onboard. I hope that this was an indication that… Read Full Review

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★★☆☆☆

“Poor Service”

Written on: 21/02/2017 by Alannahk120 (1 review written)

I have travelled 3 times to Cardiff from either Crewe or Chester. On all occasions the carriages are very packed out with passengers many of whom have to sit on their own cases. On other occasions I have seen that people have to sit on the floor and in extreme cases they have to stand to allow further passengers to board the train! I travelled from Cardiff to Crewe yesterday and saw that a member of Staff was counting the number of passengers onboard. I hope that this was an indication that… Read Full Review

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★☆☆☆☆

“Hopeless Arriva”

Written on: 15/02/2017 by KaylenHowe (1 review written)

Very poor all round. Late and cancelled trains. Old rolling stock. Not fit for purpose. Badly run… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 02/01/2017 by Marco75uk (1 review written)

Really terrible service..I have been everywhere in the world, India, Pakistan, anyone else have a better rail company. Atrocious..how can they charge you?… Read Full Review

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★☆☆☆☆

“Rubbish service and a waste of money ”

Written on: 11/12/2016 by 96Curtis (1 review written)

Arriva trains is the worst train company out there . Trains never run on time always delays. And a absolutely waste of money and they rip people off . For the rubbish service they give to there customers. Travel ever day on ebbw vale train . Trains never run on time . Always cancelled trains . Delays absolutely rubbish service. Sick of wasting hard worked money on rubbish. And arriva train service is that . I give them not even half a star for there service… Read Full Review

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★☆☆☆☆

“Worst public transport company EVER ”

Written on: 24/11/2016 by MylesBrown (1 review written)

Your train service is the most unreliable public transport! I get a train daily from Barry to Cardiff bay even though I have now had to get a new job because your lack of timekeeping got me sacked! You're trains are hardly ever on time so you have to get the train before the one you actually need all because you find it so hard to keep to a schedule and then you occasionally get that train that is so late it's cancelled and when you're stood at the train station absolutely freezing the train… Read Full Review

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★☆☆☆☆

“Never on time ”

Written on: 06/11/2016 by cpurpuri (1 review written)

I'm writing on behalf of my Father. The trains from lisvane / thonhill to Cardiff bay and vise versa are frequently late. I'm countless occasions he has been over an hour late for work in the morning. Returning home he is often very late making him late for his second job, not mentioning how much money he has lost. What's makes matters worse is that after writing to arrive trains wales I had no reply. With the amount the trains cost I think the service is appalling… Read Full Review

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★☆☆☆☆

“RUDE ”

Written on: 03/11/2016 by flShields186 (1 review written)

Got onto the train from treforest to pontypridd, card was not working in the ticket machine so jumped on the train expecting the train guard to come around he went straight back into his cabin. got off in pontypridd queuing to pay for my ticket when a man came behind me, refused to let me pay for my ticket Evan though i was in a paying que he was trying to make out as if i was train jumping. Shambles its disgusting how they approach you he made me out to be a criminal, never use trains again… Read Full Review

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★☆☆☆☆

“Never on time”

Written on: 02/11/2016 by Gamwtatrenasas (1 review written)

Filthy coaches, overpriced tickets, trains leaving earlier or much later… Read Full Review

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★☆☆☆☆

“Shambolic service”

Written on: 23/10/2016 by Knittingqeueen (1 review written)

Boarded an arriva train yesterday from Conway food festival, apart from the train being 8 minutes late the station was heaving,when the train finally arrived there was only 2 carriages and at least 200 people got on the train, it was heaving you could'nt move everyone was shoulder to shoulder, it was uncomfortable, and actually quite frightening, God only knows what would have happened if there had been an accident, what is wrong with arriva they know how busy these fairs are, and I agree with… Read Full Review

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★☆☆☆☆

“Paying the price of two for one ”

Written on: 06/10/2016 by Charley326 (1 review written)

Me and a friend used this service to travel from Chester to Crewe, the first treain we needed to catch to travel back to Wolverhampton. We planned our visit in advance and so booked our train tickets online with trainlines.com and found we had to book a particular train time. Due to delays when travelling too Chester we did not stick to the trains we booked and found that this was not a problem. However, on the way back we got on a train 30 minutes before the train we originally booked and when… Read Full Review

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Sniffingmoose's Response to Charley326's Review

Written on: 08/10/2016

With all train companies, buying in advance means you have to stick to the times stated on the ticket. It rarely cheaper to buy advanced singles for short journeys under 30 miles. Avoid the train-line as they charge a booking fee in fact avoid buying online at all as they steer you to restrictive advance tickets. Buy your tickets the old fashioned way on the day at the ticket office. Just turn up and go buy on off-peak return then if you miss your train or you plans change just catch the next one.

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