The Ticket Factory Reviews - www.theticketfactory.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Would score ZERO if I could”

Written on: 09/03/2017 by Royxj464 (1 review written)

Ordered and paid for tickets to the Photography show. Still had no confirmation and don't know when or if they will be sent to me. Should be sent automatically by email. Wish I had read the reviews before purchasing. Probably have to pay again, a premium, on the door… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 11/02/2017 by Jamar96 (1 review written)

Bought tickets from ticket factory (money taken out of credit card immediately) received no confirmation email. Was to receive tickets via email they have never arrived. I am travelling from Australia. I have read the reviews and now feel sick to the stomach. I have emailed twice no response not even a confirmation that your email has been sent (auto response). I now assume that I will have to buy the tickets again when I get there. It has already cost me 223.00. Plus tickets for Best… Read Full Review

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★☆☆☆☆

“Not even worth one star!”

Written on: 22/01/2017 by LilliannaSteele261 (1 review written)

What a BAD EXPERIENCE!!!!!!! I recently purchased two GOLD VIP Tickets for the Arenacross Tour at the Manchester Arena. I had received the confirmation email from the Ticket Factory including an Order Tracking Reference. On the 18th December 2016 I checked where my tickets were and they had already been dispatched. The estimated delivery date was on the 20th December 2016, however the tickets never arrived and i had to make several phone calls to the Ticket Factory Customer Team to find out… Read Full Review

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★★★★★

“Great service. ”

Written on: 25/12/2016 by Anderson134 (1 review written)

Ordered Micky Flanagan tickets for May, they've already arrived. Website quick and easy to use. Definitely use again… Read Full Review

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★★★☆☆

“Would score higher if tickets arrived earlier”

Written on: 17/11/2016 by fugsy (1 review written)

Ordered tickets for The Cure gig 27/11/16 in November 2015 which eventually turned up today 10 days before the show. The website states a minimum of 2 weeks which they sadly failed on. My issue was that there was no correspondence as to when tickets were arriving (ticketmaster always seem to send them 2 months in advance) which got me worrying a little. A review search only made my panic worse as they all seem to be very negative. However I can confirm they have turned up with time to… Read Full Review

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★☆☆☆☆

“Hopeless”

Written on: 04/11/2016 by Andrews107 (1 review written)

I wanted to buy a ticket for Motorcycle Live at the NEC this November. Whenever I tried to use the website it wouldn't respond. This happened several times over several days. I then tried to phone but was greeted with the message "due to circumstances beyond our control, we cannot take your call". Looks like I'll have to pay full price at the door then… Read Full Review

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★★★★★

“Tickets Arrived Early!”

Written on: 28/10/2016 by JTurnbull1888 (1 review written)

Very happy with my order from TicketFactoty! I ordered some tickets for WWE Raw, and for whatever reason, I read the reviews AFTER I made my purchase, and I worried they wouldn't arrive at all. Not only did they arrive, but they arrived a week early! I will definitely be ordering from here again - more than happy!… Read Full Review

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★☆☆☆☆

“Poor service, ”

Written on: 20/06/2016

There is only one company selling tickets online for AEGON international Tennis Eastbbourne - Ticket Factory Poor slow online service. Worse delivery online Telephone ok if you can get through- I couldn't Still waiting and only 3 days left to print off the tickets Never again . I hope ticket factory lose the franchise before next year… Read Full Review

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★☆☆☆☆

“Very poor communication.”

Written on: 15/05/2016 by Byrdra213 (1 review written)

I have booked the tickets I need twice by mistake and i just can't get a response from the agency at all. I have emailed twice and phoned three or four times (today for ten minutes) and just not even managed to speak to anybody. It is VERY FRUSTRATING! How do I get my money back? Livid!… Read Full Review

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★☆☆☆☆

“about as much use as an ashtray on a motorbike”

Written on: 10/05/2016 by StickmanGardenServices (1 review written)

what an absolute shambles the ticket factory are, ordered my tickets for the chelsea flower show in jan 2016, email confirmation states tickets will be sent 4-8wks before the show on 25th may 2016, 15 days away from the show and nothing has arrived. After spending over 20mins listening to the most awful repeating music on hold i get told they were sent around the time i moved house and must be in the redirection service i have set up, cobblers, all other mail seems to be making its way through… Read Full Review

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★★★★★

“WWE RAW TICKETS”

Written on: 28/04/2016 by Le4nne (1 review written)

Hi everyone, When I first ordered my WWE Tockets for my husband for Christmas I then came along all the reviews for the website. Reviews from people not getting tickets, poor customer service and queuing on the phone! I was appalled and upset that I had ordered tickets that might not arrive. The seats I picked though we're fantastic and not available on any other website. I got an email confirmation which I kept and told me I could track my tickets. At one point a few months later I realised I… Read Full Review

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★☆☆☆☆

“Appalling Website”

Written on: 02/03/2016 by Blacpool (1 review written)

and they do not answer the phone even though you are paying for the call. Tried to buy tickets for Aegon Tennis at Eastbourne with my priority code - round and round in circles until you find out of sight and below numerous adverts a warning about not leaving an odd seat. Get round that problem and want to buy some more tickets on same order for a different day and there is no way back from the basket to continue shopping. Have to cancel whole order and start again - apparently pressing add… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 02/03/2016 by Bria240 (1 review written)

I tried calling this company to discuss my order, I was waiting for an hour and am dreading my phone bill now after reading some of the other comments… Read Full Review

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★☆☆☆☆

“ EXTORTIONATE CALL CHARGES TO CONTACT THEM”

Written on: 30/12/2015 by suzhayes (2 reviews written)

IT'S IMPOSSIBLE TO CONTACT THIS COMPANY AS THEY NEVER RESPOND TO EMAILS AN THE ONLY ALTERNATIVE IS PHONE THEM. THEN YOU ARE LIKELY TO WAIT FOR A VERY LONG TIME AND HAVE TO ENDURE THE SAME TERRIBLE MUSIC. I RECENTLY HAD TO MAKE A CALL ABOUT TICKETS THAT I NEVER RECIEVED AND WAS WAITING FOR 39 MINUTES AND CHARGED £20.50 BY MY PROVIDER. THEN THE TICKET FACTORY SUGGESTED THAT I WAS LYING AND THAT THE TICKETS HAD BEEN SENT OUT BUT THEY NEVER WERE. I WILL NEVER CALL THEM AGAIN AS A RESULT. FOR SUCH… Read Full Review

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★☆☆☆☆

“Booking for badminton impossible”

Written on: 16/12/2015 by Patriciamichael (1 review written)

I have tried repeatedly over the past week to book weekend tickets for the Yonex badminton event in Birmingham in March but the system simply is not working. I sent an email to customer services, they replied saying it was working. I can't believe they actually checked and tried to book weekend tickets as the system definitely is not working. I have rung to book tickets several times and given up after half an hour with a recording advising me to book on line as that would be much quicker! What… Read Full Review

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★☆☆☆☆

“TERRIBLE (ALMOST NON-EXISTANT) CUSTOMER SERVICES”

Written on: 16/12/2015 by azhayes (2 reviews written)

Avoid this company unless you want to be ripped off and wait forever to get though to customer services, whilst listening to terrible music and costing you a fortune in call charges. I purchased tickets which never arrived. I phoned the customer services - over an hours wait - to be told they had been sent. Wouldn't re-send them and agreed for them to be picked up at box office (my suggestion - not theirs- as they couldn't care less). Got to box office - no tickets and had to pay for more… Read Full Review

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★☆☆☆☆

“WHATS THE POINT!”

Written on: 09/12/2015 by PeytonHolloway250 (1 review written)

RIGHT SO I HAVE BEEN UP SINCE 07:00 AM GOT THROUGH TO THE WEBSITE REFRESHING THE PAGE EVERY 3-4 MINUTES. FINALLY GOT THROUGH BOOKED TICKETS, COME TO CONFIRMING THE AND CLICKING ON "PAY NOW". IT WOULD'NT LET ME, I HAVE BEEN WAITING HALF HOUR AND NOTHING HAS CHANGED ALSO BEARING IN MIND I'M WAITING FOR THEM TO PICK THE PHONE UP SO I CAN ASK WHATS HAPPENED, WHICH I AM PAYING FOR AT A RIDICULOUS RATE. HONESTLY NEVER BEEN THROUGH SO MUCH DIFFICULTY TO BOOK 2 TICKETS, IT'S A JOKE AND EMBARRASSING FOR… Read Full Review

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★☆☆☆☆

“SHAMBOLIC DISGRACEFUL USELESS”

Written on: 08/12/2015

I can't describe just how bad this bunch of hopeless useless amateur people are. Tried to get Adele tickets countless times. Was at the head of the queue. Entered the website then amazingly there was no less than 8000 people in front of me. Don't know how many times I tried to call customer services with no luck. They are without doubt the worst site I have EVER used. They should be shut down. To all those reading this. DO NOT USE THIS SITE. If I could give them no stars I would… Read Full Review

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★☆☆☆☆

“What a shambles”

Written on: 06/12/2015 by 79Rankin (1 review written)

I have tried for 2 days to get tickets for Adele. First day after neariy two hours in a queue you get a message saying SOLD OUT but new dates will be available by pre-order on Sunday the 6th December for Barclay card holders. So today(Sunday 6th) I try again I join a queue again of 567 waited 30 minutes I managed to get to the end of the queue for a message to spring up saying there has been a error with the website and to rejoin the queue. I then was 5764 in the queue you wait another hour… Read Full Review

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★☆☆☆☆

“what an awful system!!”

Written on: 06/12/2015 by SophieHoward123 (1 review written)

I have just been getting presale tickets or Adele. I was in the queue which started with about 10'000 people. I managed to go down in the queue to 166 people in front of me. I did see a message whilst I was in the queue to say tickets were sold out. But the amount of people in the queue was still going down even though they were apparently sold out. I have just wasted an hour of my time trying to get tickets!! Why didn't the system kick me out the queue well before letting me stay hopeful… Read Full Review

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