They keep “their booking fees” if a performer cancels. I lost nearly £30, and a friend lost over £100 when they refused to refund the booking fee. Absolute shambolic joke of a company.

This company is a joke, please please please avoid. I bought tickets to a festival back in 2019, it was cancelled for two years running and I have just found out (5 weeks before the event) that it is back on. We now have a baby and don't have the camper van (which I bought a special camper ticket for). This horrendous company will not refund the tickets, supposedly they sent an email a few weeks ago saying there was a deadline for ticket refunds which I have not got, and I have searched my emails religiously.  As a new family, we could really do with the ticket money being refunded, but Gigantic tickets are just a nightmare to deal with. You email them and are lucky if you get a reply in 7 days, they do not read the previous emails.  I don't know how a company like this can get away with being so poor at customer service, please don't buy tickets from Gigantic, you can get mostly the same tickets with other companies, which are much better to deal with.

The tickets never arrived and we missed our event. We tried to contact them but miss our “2days” before window and they would not do anything! AVOID avoid avoid!

Paid for 2 Celine Dion tickets. When tickets arrived realized id paid over £300 in charges.the tickets only have a ticket price of £120 Each. What a rip off

Bought 5 tickets to see Justin Bieber through gigantic. A week before the concert the tickets still had not arrived. Rang the customer service number, who told me that the tickets had gotten lost in the post and they would arrange for collection at the o2. Day of the concert get to the o2 box office where they told me they had no tickets from either Gigantic or under my name.. Luckily the AMAZING staff at the o2 sorted it out for me and managed to track down the booking and give me my tickets. Will never buy off Gigantic again! Unreliable.

I am extremely disappointed in this compagny. I had bought tickets exactly one month in advance for a show in London. They said they would dispatch the tickets "at least 10 days prior to the event" which they did not since I received an email 9 days prior to the event (which you can agree is still okay, but you will see how this is a problem) saying my tickets had been dispatched and would be with me within 5 working days. I received an email on a friday (for the show the next sunday) and 5 working days would be the next friday, so I had NO reason to worry... Evidently, I did not receive the tickets on the friday so I tried to contact them, but not answer... I then sent emails asking to be refunded, but their answer was that I should have contacted them 2 days before the event: but how should I have contacted them since my tickets were SUPPOSED to arrive on the friday and they are closed on weekends............. I then had a very useless exchange of emails with a manager... I am so disappointed.. What's the point of buying tickets ONE MONTH before an event if they only send it barely a week before?! I DO NOT RECOMMEND!

This company is a joke, the charge you a handling fee and then fail to actually handle the tickets. I have yet to receive my tickets as apparently the promoter has still yet to send the, but another set I brought from an other company arrived already. there only comment is that if the tickets failed to arrive they will "see what they can do for me" NOT good enough. Seeing that the tickets are a birthday present I'm pretty hacked off with this can't be ass to do our job attitude coming from this rip of of a company but advise use an other company. This one will take your money and do nothing to supply a service.

They never even attempted to deliver the tickets, and when I questioned them about this, they outright lied about attempts that had been made to deliver the tickets. Their customer service is truly awful, and bordering on outright rude. If you ever have a choice, do not buy tickets from this company! You will be expected to pay for services that you never receive and have to spend hours on the phone to premium phone lines, trying to establish exactly where your tickets have got to.