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Latest Reviews

★★★★★

“Amazing customer service… and very cool too! ”

Written on: 12/08/2022 by vicandglen (1 review written)

We have bought a number of tickets from Gigantic over the years and have always found them to be nice, reliable and an easy company to deal with. Recently, however, we needed to contact them directly for the first time after they informed us of a change of date to a gig we had booked. Knowing how difficult this has been with other companies, I prepared for the worst but couldn’t be more surprised! I spoke to a great guy who was so helpful and sorted everything out so quickly and got a refund sorted out straight away! Also managed to get in a bit of craic about the latest bands to see on tour, including some pretty cool artists and bands… this is what we need from ticket companies, not waiting months and having to send dozens of emails to companies who don’t care. So Gigantic you have restored my faith in ticket agencies… you are by far the nicest and the coolest and will be our first port of call for all of our gig needs in the future. Absolutely recommended!

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★☆☆☆☆

“JOKE”

Written on: 08/07/2022 by Pierrej52 (1 review written)

This company is a joke, please please please avoid. I bought tickets to a festival back in 2019, it was cancelled for two years running and I have just found out (5 weeks before the event) that it is back on. We now have a baby and don't have the camper van (which I bought a special camper ticket for). This horrendous company will not refund the tickets, supposedly they sent an email a few weeks ago saying there was a deadline for ticket refunds which I have not got, and I have searched my emails religiously.  As a new family, we could really do with the ticket money being refunded, but Gigantic tickets are just a nightmare to deal with. You email them and are lucky if you get a reply in 7 days, they do not read the previous emails.  I don't know how a company like this can get away with being so poor at customer service, please don't buy tickets from Gigantic, you can get mostly the same tickets with other companies, which are much better to deal with.

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★☆☆☆☆

“Tickets never showed ”

Written on: 21/01/2019 by angieschwartz (1 review written)

The tickets never arrived and we missed our event. We tried to contact them but miss our “2days” before window and they would not do anything! AVOID avoid avoid!

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★☆☆☆☆

“Celine Dion ticket ”

Written on: 13/07/2017 by 277Fanning (1 review written)

Paid for 2 Celine Dion tickets. When tickets arrived realized id paid over £300 in charges.the tickets only have a ticket price of £120 Each. What a rip off

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★☆☆☆☆

“Shambles, unreliable, disorganised! ”

Written on: 14/03/2017 by bhealyy (1 review written)

Bought 5 tickets to see Justin Bieber through gigantic. A week before the concert the tickets still had not arrived. Rang the customer service number, who told me that the tickets had gotten lost in the post and they would arrange for collection at the o2. Day of the concert get to the o2 box office where they told me they had no tickets from either Gigantic or under my name.. Luckily the AMAZING staff at the o2 sorted it out for me and managed to track down the booking and give me my tickets. Will never buy off Gigantic again! Unreliable.

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Angieschwartz's Response to bhealyy's Review

Written on: 21/01/2019

Agree! Please save yourself a Gigantic headache, and do not buy tickets from this poor excuse of a company. I wish I had gone through a different ticketing website to order tickets and I would have not missed my event. I ordered tickets and they never arrived. I contact them the day before, as I am a hard at work during the week with little time to follow up and babysit a ticketing company to ensure they do their job. No one gets back to me. The next day we miss our event and it was so devastating. They contact me 3 days later stating I missed my “2 day” before window and copy paste their ridiculous refund policy that is on some obscure tab on their website...won’t refund me or do anything about it. We are devastated. Please Avoid, Avoid Avoid unless you have extra time to in your day to babysit and spend time track down your tickets...

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★★★★☆

“Great customer service,quick problem solution!”

Written on: 09/04/2016

Was bit worried when was left only couple days to the Gig and I still haven't received my tickets. By checking my accaunt I found out that tickets was dispatched month before. Had to contact the gigantic team,it took me less the minute to solve the problem,to cancel previous ticket and arrange duplicates to the box office! Lady on the phone was polite and helpful! And they proved I can trust them( on what I was on doubt in the beginning as was ordering from them first time)

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Angieschwartz's Comment

Written on: 21/01/2019

Please save yourself a Gigantic headache, and do not buy tickets from this poor excuse of a company. I wish I had gone through a different ticketing website to order tickets and I would have not missed my event. I ordered tickets and they never arrived. I contact them the day before, as I am a hard at work during the week with little time to follow up and babysit a ticketing company to ensure they do their job. No one gets back to me. The next day we miss our event and it was so devastating. They contact me 3 days later stating I missed my “2 day” before window and copy paste their ridiculous refund policy that is on some obscure tab on their website...won’t refund me or do anything about it. We are devastated. Please Avoid, Avoid Avoid unless you have extra time to in your day to babysit and spend time track down your tickets...

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★★★★★

“John Grant plus Soley Sheffield Octagon on 11/2/16 -...”

Written on: 13/02/2016 by Kevinb56 (1 review written)

Excellent on-line information regarding the booking and tickets - even on the day of the concert, a new email arrived regarding standing availability; and the advice regarding arriving early to secure the unreserved seating was a great addition.... John Grant - wow, what a performance! His voice carried effortlessly across the standing masses to my seat on the back row; he adapted his style well to fit with the large student audience, compared to his performance at Liverpool Philharmonic several days earlier. A great variety of style and tempo of music, something for everyone, old (me, I'm 56) and young.... His band were excellent too, a great combination of ability and flare. His support, Soley, was haunting and interesting. The venue was perfect for a great evening; thank you, Gigantic, for facilitating the best concert I have senn & heard for a long time.....

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Angieschwartz's Response to Kevinb56's Review

Written on: 21/01/2019

Please save yourself a Gigantic headache, and do not buy tickets from this poor excuse of a company. I wish I had gone through a different ticketing website to order tickets and I would have not missed my event. I ordered tickets and they never arrived. I contact them the day before, as I am a hard at work during the week with little time to follow up and babysit a ticketing company to ensure they do their job. No one gets back to me. The next day we miss our event and it was so devastating. They contact me 3 days later stating I missed my “2 day” before window and copy paste their ridiculous refund policy that is on some obscure tab on their website...won’t refund me or do anything about it. We are devastated. Please Avoid, Avoid Avoid unless you have extra time to in your day to babysit and spend time track down your tickets...

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★☆☆☆☆

“Customer service NOT helpful, never received the tickets!”

Written on: 03/12/2015 by Celinelj (1 review written)

I am extremely disappointed in this compagny. I had bought tickets exactly one month in advance for a show in London. They said they would dispatch the tickets "at least 10 days prior to the event" which they did not since I received an email 9 days prior to the event (which you can agree is still okay, but you will see how this is a problem) saying my tickets had been dispatched and would be with me within 5 working days. I received an email on a friday (for the show the next sunday) and 5 working days would be the next friday, so I had NO reason to worry... Evidently, I did not receive the tickets on the friday so I tried to contact them, but not answer... I then sent emails asking to be refunded, but their answer was that I should have contacted them 2 days before the event: but how should I have contacted them since my tickets were SUPPOSED to arrive on the friday and they are closed on weekends............. I then had a very useless exchange of emails with a manager... I am so disappointed.. What's the point of buying tickets ONE MONTH before an event if they only send it barely a week before?! I DO NOT RECOMMEND!

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Angieschwartz's Response to Celinelj's Review

Written on: 21/01/2019

Agree! Preach! Please save yourself a Gigantic headache, and do not buy tickets from this poor excuse of a company. I wish I had gone through a different ticketing website to order tickets and I would have not missed my event. I ordered tickets and they never arrived. I contact them the day before, as I am a hard at work during the week with little time to follow up and babysit a ticketing company to ensure they do their job. No one gets back to me. The next day we miss our event and it was so devastating. They contact me 3 days later stating I missed my “2 day” before window and copy paste their ridiculous refund policy that is on some obscure tab on their website...won’t refund me or do anything about it. We are devastated. Please Avoid, Avoid Avoid unless you have extra time to in your day to babysit and spend time track down your tickets...

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★★★★★

“Forgotten Ticket”

Written on: 30/07/2015

My son left his ticket at home. Rang customer service with details of the Ticket number and booking reference number A LIVE person answered the phone with good English and grasped the situation at once! SORTED in a few minutes. Issuing him with replacement ticket BRILLIANT

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Angieschwartz's Comment

Written on: 21/01/2019

Please save yourself a Gigantic headache, and do not buy tickets from this poor excuse of a company. I wish I had gone through a different ticketing website to order tickets and I would have not missed my event. I ordered tickets and they never arrived. I contact them the day before, as I am a hard at work during the week with little time to follow up and babysit a ticketing company to ensure they do their job. No one gets back to me. The next day we miss our event and it was so devastating. They contact me 3 days later stating I missed my “2 day” before window and copy paste their ridiculous refund policy that is on some obscure tab on their website...won’t refund me or do anything about it. We are devastated. Please Avoid, Avoid Avoid unless you have extra time to in your day to babysit and spend time track down your tickets...

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★★★★★

“Perfect ”

Written on: 11/05/2015 by jayjay11 (1 review written)

Ordered tickets - checked the reviews, panicked that I'd purchased from an unreliable agency. Not true, tracked the tickets - dispatched exactly as recorded on the website - arrived today. Signed for them with DX delivery service. Easy. No problems.

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Angieschwartz's Response to jayjay11's Review

Written on: 21/01/2019

Please save yourself a Gigantic headache, and do not buy tickets from this poor excuse of a company. I wish I had gone through a different ticketing website to order tickets and I would have not missed my event. I ordered tickets and they never arrived. I contact them the day before, as I am a hard at work during the week with little time to follow up and babysit a ticketing company to ensure they do their job. No one gets back to me. The next day we miss our event and it was so devastating. They contact me 3 days later stating I missed my “2 day” before window and copy paste their ridiculous refund policy that is on some obscure tab on their website...won’t refund me or do anything about it. We are devastated. Please Avoid, Avoid Avoid unless you have extra time to in your day to babysit and spend time track down your tickets...O

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★☆☆☆☆

“Where are my tickets”

Written on: 18/03/2015

This company is a joke, the charge you a handling fee and then fail to actually handle the tickets. I have yet to receive my tickets as apparently the promoter has still yet to send the, but another set I brought from an other company arrived already. there only comment is that if the tickets failed to arrive they will "see what they can do for me" NOT good enough. Seeing that the tickets are a birthday present I'm pretty hacked off with this can't be ass to do our job attitude coming from this rip of of a company but advise use an other company. This one will take your money and do nothing to supply a service.

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Angieschwartz's Comment

Written on: 21/01/2019

Agree! Please save yourself a Gigantic headache, and do not buy tickets from this poor excuse of a company. I wish I had gone through a different ticketing website to order tickets and I would have not missed my event. I ordered tickets and they never arrived. I contact them the day before, as I am a hard at work during the week with little time to follow up and babysit a ticketing company to ensure they do their job. No one gets back to me. The next day we miss our event and it was so devastating. They contact me 3 days later stating I missed my “2 day” before window and copy paste their ridiculous refund policy that is on some obscure tab on their website...won’t refund me or do anything about it. We are devastated. Please Avoid, Avoid Avoid unless you have extra time to in your day to babysit and spend time track down your tickets...

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★☆☆☆☆

“Worst company I've ever bought tickets from.”

Written on: 18/11/2014 by pop3489 (1 review written)

They never even attempted to deliver the tickets, and when I questioned them about this, they outright lied about attempts that had been made to deliver the tickets. Their customer service is truly awful, and bordering on outright rude. If you ever have a choice, do not buy tickets from this company! You will be expected to pay for services that you never receive and have to spend hours on the phone to premium phone lines, trying to establish exactly where your tickets have got to.

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Angieschwartz's Response to pop3489's Review

Written on: 21/01/2019

Agree! Please save yourself a Gigantic headache, and do not buy tickets from this poor excuse of a company. I wish I had gone through a different ticketing website to order tickets and I would have not missed my event. I ordered tickets and they never arrived. I contact them the day before, as I am a hard at work during the week with little time to follow up and babysit a ticketing company to ensure they do their job. No one gets back to me. The next day we miss our event and it was so devastating. They contact me 3 days later stating I missed my “2 day” before window and copy paste their ridiculous refund policy that is on some obscure tab on their website...won’t refund me or do anything about it. We are devastated. Please Avoid, Avoid Avoid unless you have extra time to in your day to babysit and spend time track down your tickets...

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★★★★★

“Prompt and courteous service”

Written on: 29/05/2014 by Preston132 (1 review written)

I recently bought tickets for the music festival Lovebox, but made a mistake in the details. I've had trouble with issues like this at other ticket agencies. Thankfully, though, the person from the customer services department settled my issue very quickly and nicely -- and I was so grateful that I decided to write this review! Which is something I don't do often. So, thank you Gigantic!

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Angieschwartz's Comment

Written on: 21/01/2019

Please save yourself a Gigantic headache, and do not buy tickets from this poor excuse of a company. I wish I had gone through a different ticketing website to order tickets and I would have not missed my event. I ordered tickets and they never arrived. I contact them the day before, as I am a hard at work during the week with little time to follow up and babysit a ticketing company to ensure they do their job. No one gets back to me. The next day we miss our event and it was so devastating. They contact me 3 days later stating I missed my “2 day” before window and copy paste their ridiculous refund policy that is on some obscure tab on their website...won’t refund me or do anything about it. We are devastated. Please Avoid, Avoid Avoid unless you have extra time to in your day to babysit and spend time track down your tickets...

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★☆☆☆☆

“Gigantic Rip Off”

Written on: 16/11/2013 by Ripped-off-by-gigantic (2 reviews written)

Beware if you buy tickets off this grubby little bunch of rip off merchants. Their terms and conditions mean that if the event is cancelled they will refuse point blank to refund the booking fees. They only get one star because this site doesn't allow no stars.

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Andiamo's Response to Ripped-off-by-gigantic's Review

Written on: 16/11/2013

Find me a ticket agency that refunds booking fees and I will give them all my future business!

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Ripped-Off-By-Gigantic's reply to Andiamo's Comment

Written on: 16/11/2013

I believe many ticket agencies refund booking fees if the event is cancelled. Fatsoma for one. Gigantic didn't even send out the tickets and still wouldn't refund the booking fee.
In many cases you don't get a choice of booking agents- a promoter gives exclusive selling rights to a bunch of bandits like Gigantic and then you are screwed over if the event is pulled. So if the link takes you to Gigantic, I'd suggest trying to buy from the venue directly, as I've found they may have more scruples than Gigantic.

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Angieschwartz's Response to Ripped-off-by-gigantic's Review

Written on: 21/01/2019

Agree! Please save yourself a Gigantic headache, and do not buy tickets from this poor excuse of a company. I wish I had gone through a different ticketing website to order tickets and I would have not missed my event. I ordered tickets and they never arrived. I contact them the day before, as I am a hard at work during the week with little time to follow up and babysit a ticketing company to ensure they do their job. No one gets back to me. The next day we miss our event and it was so devastating. They contact me 3 days later stating I missed my “2 day” before window and copy paste their ridiculous refund policy that is on some obscure tab on their website...won’t refund me or do anything about it. We are devastated. Please Avoid, Avoid Avoid unless you have extra time to in your day to babysit and spend time track down your tickets...

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