Safemount UK Ltd Reviews - www.safemount.co.uk

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★☆☆☆☆
1.1 / 5
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Latest Reviews

★☆☆☆☆

“Do not use”

Written on: 16/05/2015 by Djw1969 (1 review written)

Please , please do not use this company, I placed an order, and was waiting weeks for it, so in the end I rang up and left a message, ( this is what you have to do all the time, as they do not answer the phone ) to cancel my order, it was then, they took the money from my card, but never sent my order out, I was unable to get in touch with them, and had to claim my lost money back through my credit card company… Read Full Review

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★☆☆☆☆

“Unbelievable. Money-grabbing FRAUDS. Steer clear!”

Written on: 09/09/2013

Having read all the previous reviews I can't believe this company is still in existence! I bought an item from one of their trade names (Dog Crates Direct) and....NOTHING. Have phoned, left messages, emailed them, threatened with legal action and still nothing. How are they getting away with this! My bank is currently investigating them under their fraud prevention scheme, and I shall be reporting them to Trading Standards. Fuming… Read Full Review

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★☆☆☆☆

“Terrible company hidden behind multiple web trading sites”

Written on: 28/06/2013

This was/is Telescopic ladders direct and at least 2 other trading names that I'm aware of. Absolutely zero response to all communication - avoid them completely. Now reported to both Trading Standards and VISA for investigation and perhaps some tiny chance of getting my money back… Read Full Review

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★☆☆☆☆

“Dog crate ordered - nothing arrived”

Written on: 15/06/2013

I ordered a dog crate from them and wish I had read the other reviews first. No crate, no communication or order acknowledgment, just took my money via Paypal Avoid at all costs… Read Full Review

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★☆☆☆☆

“Con Artists also trading as Telescopic Ladders Direct”

Written on: 24/10/2012 by AndyLondon79 (1 review written)

This so called company is trading as Telescopic ladders direct also. I ordered a ladder expecting to be delivered within 2-3 days as stated. Over a week and no ladder. as with all the other comments voicemail and no reply to emails the only reason I even knew about this website was i paid through paypal and it shows my payment was sent to safemount.co.uk I will be talking to trading standards tomorrow I will be getting my ladder or my money either way!… Read Full Review

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Thegandar's Response to AndyLondon79's Review

Written on: 09/11/2012

I wish I had seen this before I ordered my ladder. Looks like I'll have to kiss goodbye to my £80, and I can ill afford it. The government keeps encouraging us oldies to use the internet more but it's things like this that make us wary. I have no idea how to go about getting my money back and as I paid by debit card I am worried that this possibly fraudulent company now has my details.

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★☆☆☆☆

“I will be the first poster of 2011. I wish I had...”

Written on: 15/03/2011 by scaredlady (1 review written)

I will be the first poster of 2011. I wish I had found this website before we had placed our order. Guess what.....
You still cannot contact by email, or on the phone, they still take money without sending out the items.
Total complete and utter waste of space, that is what they are, and if they are enjoying spending our money, someone somewhere will get them....if there is any justice… Read Full Review

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★☆☆☆☆

“Don't go near this company. Only given 1 star because...”

Written on: 09/02/2011 by P Brandum (1 review written)

Don't go near this company. Only given 1 star because site won't accept none. I ordered a bracket on 10th January. They promise next day delivery but no sign of it yet. Emails ignored and calls unanswered. I think I'll just have to write this off!
I've now bought a bracket from Duronic via Amazon. Recommend you use them instead… Read Full Review

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★☆☆☆☆

“RETUENED THE SHELF AS WAS NOT SUITABLE, THAT WAS SIX...”

Written on: 28/10/2010

RETUENED THE SHELF AS WAS NOT SUITABLE, THAT WAS SIX WEEKS AGO. I AM STILL WAITING FOR MY MONEY TO BE RETURNED. CAN'T GET ANY ANSWER BY PHONE OR BY E-MAIL. THIS IS A S**T COMPANY AND I WOULDN'T RECOMMEND IT TO ANY BODY. WILL LET YOU KNOW IF I GET MY MONEY BACK THOUGH I HAVE SERIOUS DOUBTD THAT I WONT.
T.H… Read Full Review

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★★★★☆

“Got a bit worried as the "next day" delivery came and...”

Written on: 28/10/2010

Got a bit worried as the "next day" delivery came and went. Tried to phone, no answer, e-mailed, no answer !! Wifey found this review web site and the picture got more gloomy by the minute. Then, it turned up (7 days after order placed). Exactly what I ordered. Just wish they'd replied to correspondence… Read Full Review

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★☆☆☆☆

“Oh how I wish we had seen these reviews before we...”

Written on: 28/10/2010

Oh how I wish we had seen these reviews before we purchased. We are still waiting for delivery and have had no response to emails or messages we have left on the answer machine. We have asked our credit card company to effect a chargeback and hopefully we will get our money back.
If they have been dissolved, as someone else has suggested, then who is getting the money we pay? Are liquidators robbing us to pay off the company creditors?… Read Full Review

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★☆☆☆☆

“there rubbish.they state on the website next day...”

Written on: 24/10/2010

there rubbish.they state on the website next day delivery,still waiting after ten days.no response from my e-mails or phone calls.hope i get my money back… Read Full Review

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★☆☆☆☆

“Scary! I can't believe they are still being allowed...”

Written on: 23/10/2010 by Karlegg (1 review written)

Scary! I can't believe they are still being allowed to take people's money and not providing ANYTHING.

WARNING TO ALL! DO NOT BUY FROM SAFEMOUNT!!!!!… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM THIS SITE THEY ARE A BUNCH OF THIEVES ! ”

Written on: 19/09/2010

DO NOT BUY FROM THIS SITE THEY ARE A BUNCH OF THIEVES !

I have waited two weeks for my TV mount and despite several emails and voice messages I have heard nothing.

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★☆☆☆☆

“Please do NOT buy from this website. ”

Written on: 07/09/2010

Please do NOT buy from this website.

I have only given this company a star because I had to - this company should be reported and prosecuted for fraud.

I am £250.00 out of pocket due to non-returned calls, emails, letters etc...

I have actaully launched an official complaint with Consumer Direct and Trading Standards.

PLEASE PLEASE PLEASE do NOT buy from this site!!!!… Read Full Review

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★☆☆☆☆

“I ordered goods on Monday pre 1 so expecting delivery...”

Written on: 21/07/2010

I ordered goods on Monday pre 1 so expecting delivery next day as promised on the site. Delivery was a no-show, no response to emails and voicemail was full. reading the other similar experiences here, I have contacted my ban to dispute the payment.

Will DEFINITELY search for off-site reviews of a seller before giving card details in future… Read Full Review

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★☆☆☆☆

“I ordered a TV wall mount and not delivered even after...”

Written on: 17/06/2010

I ordered a TV wall mount and not delivered even after 2weeks. Contact number goes to a vocie mail and no body comes back to you. I do not know how to get a refund. I am thinking of contacting my credit card provider to see whether they can colect the money back. Never ever buy from this site. this company needs to be prosecuted… Read Full Review

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★☆☆☆☆

“On the 27th April I ordered a TV wall bracket from...”

Written on: 20/05/2010

On the 27th April I ordered a TV wall bracket from Safemount. As I always order goods off the internet and have never had a problem, I never thought to look at the reviews before I placed my order. WHAT AN IDIOT I AM!! I WILL FROM NOW ON!!

My bracket has never been delivered and my money has not been refuned, I've called them, it went to voice mail, so I emailed them, they did responed to my first email, I replied and have heard nothing, so I emailed again and still have had no reply. I have… Read Full Review

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★☆☆☆☆

“I used the Safe Mount model selection on the website...”

Written on: 19/05/2010

I used the Safe Mount model selection on the website to find the correct bracket for my TV set and ordered an EcoMount model. The bracket did arrive safely although a couple of days late. However we live in a fairly remote part of the country so this is not really an issue. The problems really started when I tried to fit the bracket to the TV. It absolutely cannot be made to fit. I rechecked the website model selector and it definitely came up with this option for my model of TV. Very… Read Full Review

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Safemount's Comment

Written on: 03/06/2010

Customer sent email threatening Trading Standards as his bracket didnt fit ( This was his first contact with us )email was sent at 9.49 at NIGHT. I replied at 10.05 the same NIGHT offering to help. At 8.26 the following NIGHT he replied axplaining the reason he couldnt fit the bracket, at 8.54 the same NIGHT I replied again trying to help him with the problem assuring him the bracket will fit fine and asking could he email me a picture explaining the problem he was having so I can help further explain the fitting procedure. I HAVE HAD NO REPLY!!!! It has also come to my attention that this Review was made before I was even contacted. Now, I am more than happy to admit the customer is always right but this is offensive when I have bent over backwards to help somebody, what other company would be replying at 8 and 10pm's at night?? I am guessing the reason I have heard nothing back is he has now managed to fit the bracket and hasnt got the deceny to admit it. these reviews can make or break a company and although I understand you cant please everybody all I ask is a review is left that is fair. the reviewer has left 1 for quality of website, why did you buy from it then? there is a 1 for customer service, your emails were answered ifminutes, OF AN EVENING! Value for money 1, tell AVF, the largest maker in the world of audio and visual products that their product is of such poor value. Delivery up to a week late, odd, your review says a couple of days late and as you quite rightly pointed out you live up in the Scottish Islands, you know very well nobody offers a next day service to your area.

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★☆☆☆☆

“Do not use the Safemount site. I have been like most...”

Written on: 17/05/2010

Do not use the Safemount site. I have been like most of the others on here...duped. No response to emails or phone calls. No delivery of product… Read Full Review

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★☆☆☆☆

“Yet another buyer that has been duped. Unfortunately I...”

Written on: 11/03/2010

Yet another buyer that has been duped. Unfortunately I didn't discover these reviews until after making the order.

The goods were eventually delivered after some delay. I managed to have an email conversation promising a full refund when the were goods returned. Returned the goods via recorded delivery and still no refund after further unanswered emails and answer phone messages.

I even had the insult of being sent a customer satisfaction email.

DO NOT BUY FROM THIS SITE… Read Full Review

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