ADVFN Reviews - www.advfn.com

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★★☆☆☆
1.7 / 5
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Summary

Write your ADVFN review here. With the current economic climate and such a volatile market for Stocks and shares it is important that we all do what we can to protect our interests with regards to stocks and shares. If you have used ADVFN.com in the past or you currently use it then write your reviews here explaining what the best and worst things about ADVFN are.
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Latest Reviews

★☆☆☆☆

“Terrible company. Avoid!!!!!”

Written on: 17/12/2018 by Olive87 (1 review written)

I just wish I had read the earlier comments before subscribing to the silver account from this truely aweful company. The biggest surprise is they have been operating this way for years and getting away with it. This warning is not about the quality of their products which as far as I am aware are OK but the way their payments system works and the ruthless way they enforce their terms and conditions. Last year I decided to take up a special offer and bought the silver account which gave me… Read Full Review

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★★★★★

“Very good one”

Written on: 08/10/2018 by Mirandam1967 (1 review written)

Using ADVFN for a while now I can tell it does the job pretty well. Everything from live streaming prices to data download is reliable and up to date. I don't really see these other reviewers, there might be a technical issue (as much as all other providers) which is then sorted out fast. They do cover all major Markets and this was a big boost for me when about to decide which site I should sign up with. Highly recommended… Read Full Review

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★☆☆☆☆

“Poor Streaming Prices”

Written on: 29/06/2018 by JamesMoor (1 review written)

I have used ADVFN for 16 years and in the last 2 years its progressively got worse, i am on the paid service but streamed prices now constantly stop streaming and refresh, and is logging me out for no reason a few times a day, no help from ADVFN support. The website and their technology seems outdated, website is exactly the same as it was 16 years ago. Also if you are on the paid service then then renew with no advance warning. For a PLC im amazed the site and customer service is so poor… Read Full Review

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★☆☆☆☆

“site is garbage”

Written on: 19/05/2018 by Harley1988 (1 review written)

They make claims but site is awful only works sometimes then they kick you off when you do not give them bunch of money Do not ever give them your money… Read Full Review

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★★☆☆☆

“Stuck with it for data downloads, but its awful”

Written on: 29/01/2018 by ubEvans483 (1 review written)

I actually think that the basic service, which is free,is pretty good for what it is... but you don't get long before the live streaming stops, even with the basic Bronze level subscription. I'd agree that there is a huge amoun of advertising diarrhoea on the site peripheral to the live prices, even when subscribing to the service. The live streaming can time out even before these adverts are rendered on the web page. I use the site to download end-of-day data for the LSE and you need a… Read Full Review

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★☆☆☆☆

“INERTIA SUBSCRIPTION RENEWAL ”

Written on: 22/10/2017 by osCarter26 (1 review written)

I'm embarrassed to admit that i haven't checked my bank account as often as i should. I subscribed to advfn on 23 july 2010 and truly believed i was paying for one year and one year only. The cost was £117. 20. Since then advfn has taken money from my account every year. I'm always abroad in july and don't easily get wifi so i haven't checked - i've been stupid. Advfn is now charging £208. 43 annual subscription! Over the entire period they have taken £1604. 45. No they won't refund it. They… Read Full Review

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★☆☆☆☆

“Truly awful company”

Written on: 22/12/2016 by gnash3r2 (1 review written)

They operate an automatic renewal policy and they don't warn you when renewal is new. In my case I only noticed when I saw the charge on my credit card. They won't accept termination of the balance of the contract so I'm stuck with a 12 month charge for a frankly pretty crappy service. Quite appalling that this sort of thing happens in this day and age… Read Full Review

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★☆☆☆☆

“flashing”

Written on: 21/03/2016 by shameless4 (1 review written)

used to look at this site everyday, but the latest advertising keeps flashing making it very difficult to read. they have banners down each side, so the whole site is like one big advert. there are enough finance sites out there who don't shove adverts like advfn, so wont be coming back till they change their site unfortunately… Read Full Review

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★☆☆☆☆

“I subscribed, then after a short while I wanted to...”

Written on: 31/10/2014 by James325 (1 review written)

I subscribed, then after a short while I wanted to unsubscribe!!! Well ADVFN has not discovered an unsubscribe button yet??!! I just can't get rid of them! they just keep sending their emails unabated! Once you click on, you can't get out! I guess their business model is to bore potential clients into submission!… Read Full Review

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★★☆☆☆

“OK but flawed”

Written on: 02/07/2014 by GregCarltons (1 review written)

It is true that ADVFN offers a lot of tools for free. Clearly this is intended to entice potential customers to subscribe for the premium services. However there are a few functionalities on the site that simply don't work. Text searcheas work on and off, text filters don't work at all. Also, the financial information that the site holds about companies is often wrong or out of date. This is a serious flaw for professional traders who may need to rely on that data to make trade or investing… Read Full Review

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★☆☆☆☆

“Undercover Rogues”

Written on: 07/05/2014 by crw999 (1 review written)

My Experiences with ADVFN: * Prices are shown without VAT so be prepared for a shock when you get your first bill! * Cancellations unbelievably have to be done by letter, what... this is the 21st century! * Cancellations are then not actioned for 30 days! It only takes the click of a button what can be so hard and take 30 days!!! * A general feeling of when you are into ADVFN's hands you are going to have a nightmare getting away from them without losing a lot of money! Ethics is definitely… Read Full Review

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★☆☆☆☆

“ADVFN rip off very poor customer service avoid this site”

Written on: 18/02/2014 by zaggacom (1 review written)

I subscribed to their site at a cost of £73 a year, but beware they just keep taking your money, every year, without any prior notification, no reminders, and once they have your money they will not refund it even if you advise them you want to cancel. If you do want to cancel you have to write to them, and send it in the post! they do not accept emails, and there is no option to cancel on the actual website. Really bad customer service they are only after your money. Remember this is an… Read Full Review

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★☆☆☆☆

“SPAM SPAM and more SPAM they never stop!!!”

Written on: 13/08/2013

SPAM SPAM and more SPAM they never stop!!!… Read Full Review

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★☆☆☆☆

“Beware when trying to cancel subscription”

Written on: 24/07/2013

You cannot cancel subscription online or by phone or email. I wrote to them to cancel my subscription, only to find payments still coming out, when i emailed them they said they had not received my cancellation letter (How very convenient!). It took a recorded delivery letter for them to respond to my request to cancel. … Read Full Review

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★★★★★

“Good financial website ”

Written on: 06/05/2012 by value_investor (2 reviews written)

Advfn has some of the best free tools available on-line and the charts are really good as well. Compared to other companies you don't have to download and install any software, everything runs from your browser. They have been improving their service a lot lately and the forum, if you can spot the punters, gives you a really good feel of the market. The only downside is the fact that you can't un-subscribe by phone or email... You have to send a letter. But it dos not bother me that much as… Read Full Review

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Ocyhsonm's Response to value_investor's Review

Written on: 30/05/2013

Obviously written some time ago, As of May 2013 the company spams you unmercifully and when you have unsubscribed by email they pass your details on other spammers (otherwise know as penny stock traders!). You have been warned

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★★☆☆☆

“Subscription rip off”

Written on: 07/12/2011

I enrolled in the advfn.com service after reading about it in the book 'THe Naked Trader', at a special discount of £40 for bronze membership. All well and good. What neither the book or the website told me however was that my subscription would be automatically renewed annually, and that next years bronze membership would shoot up to £66. Hidden in their T&Cs it stipulates that to cancel your membership you must write to them by post at least 30 days before your membership is due for… Read Full Review

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Hughjardon's Comment

Written on: 26/04/2012

I agree, I got caught with the same trick by ADVFN and it cost me £472 because I forgot the renewal date. I wrote to them and asked to cancel and get a refund but they said I could cancel in 12 months time but no refund for the money they took out, basically they had my payment for a year and wouldn't return it - they are greedy scum hiding behind small print - DO NOT USE THEIR SERVICES

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★☆☆☆☆

“Appalling company”

Written on: 02/11/2011

- No mobile access (through iPad) and no apps for the UK market, but there is for the US (from a UK company?!) - You can apply online in a couple of clicks, but cancel through the post only with 30 days notice. - BOMBARDED with advertising (pop-ups/pop-unders/banners AND spam email) even with the £39/month option! - Have a habit of 'accidentally' double-charging customers judging by mine and others' experiences (although I DID get a refund when I challenged, to be fair) - Rude customer… Read Full Review

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★☆☆☆☆

“Now you have to call them on the phone to cancel your...”

Written on: 07/04/2011

Now you have to call them on the phone to cancel your subscription but they do not answer the phone. Please read the "terms and conditions" and call to the number they publish bebore you sign up… Read Full Review

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★★☆☆☆

“Be careful if you want to subscribe to it. ”

Written on: 21/03/2011

Be careful if you want to subscribe to it.
It takes only a few clicks to subscribe (so easy) but it's impossible to unsubscribe.

To unsubscribe, yo have to give them 30 days notice and have to send them a cancellation request by Post which somehow goes missing everytime.

seems like the only way to unsubscribe is to cancel your credit card with your credit card company… Read Full Review

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Guest's Comment

Written on: 24/11/2011

I have had no extent of trouble with trying to cancel with ADVFN.

I initially upgraded to a Silver subscription in early August only for the service to cease to work for me (it wouldn't work in Internet Explorer 9, Firefox 6 or Google Chrome). I tried for a few weeks to get this working again (including emails to their support desk) but to no avail.

I then tried to cancel with them, which is still an ongoing exercise in seemingless futility. I initially sent the required letter to cancel in late August. There was no reply to this and I was once again charged the monthly subscription. I followed up in mid-September by email to find out what was going on and was told that my letter had not been received and that my emails (including scans of said letter posted) would be ignored in regards to cancellaton.

I dutifully sent a second letter in mid-September (with a copy of the first letter) to again confirm cancellation and complaint that the service had not worked since mid-August. Once again I heard nothing back but again was subsequently billed the next two months.

At this point, I emailed once again to find out what was going on. Again, I was told that my letter had not been received. I dutifully sent them a third letter (including copies of the first two letters) and a further email with copies of these letters too. Funnily enough, this third letter has not been received either. Having worked for Royal Mail, I know the chances of three letters to the same address going missing is next to non-existent.

Currently, I have been in contact with my credit card provider to reverse these charges. As a precautionery measure, I have also had to cancel my existing credit card in order to ensure that these unlawful payments cease. Despite the numerous letters and emails to ADVFN, I have heard nothing about my complaints.

Frankly, ADVFN has been an odious company to deal with and has disgusting levels of customer service. I can only advise to stay well clear of them and their outdated and clearly duplicitous practices.

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★★★☆☆

“ADVFN has some of the best and detailed info around,...”

Written on: 24/02/2009

ADVFN has some of the best and detailed info around, real-time prices. Brilliant for people who need LEVEL 2. Not too good for those with free accounts. The site tends to go down sometimes. Fee account streaming keeps timing out and its expensive to upgrade… Read Full Review

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