Love Theatre www.lovetheatre.com Reviews

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Love Theatre www.lovetheatre.com
★★★★☆
3.7
71.0% of users recommend this
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Latest Reviews

“Refused to help when system made a mistake”

★☆☆☆☆

written by Mattgenge on 16/02/2022

Made an order, got an order confirmation which had the wrong date, pointed this out and received a message after two weeks of waiting that will not accept refunds after a booking... even know i simply wanted to get it booked for the day i put in and not the day the system has now booked me under, straight up refused to help avoid

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“Awaiting Refund”

★☆☆☆☆

written by Carenm on 10/02/2022

Booked tickets for Pretty Woman for 27th December which was cancelled due to COVID. Had an email saying I don't have to do anything and will be refunded tickets. The site states a refund will be given within 14 days. It is now 45 days later, 2 complaint emails and no response or refund back. No phone number to call.Terrible service and looks like I have lost the £200 Christmas present i had booked for my other half.

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“AVOID”

★☆☆☆☆

written by 464Piper on 03/02/2022

Booked tickets online, no confirmation email, waited the required 48 hours,then attempted to contact them. Customer service was appalling, no one answers the telephone and the email just generates a standard response. I have even messaged them on social media to no avail. Strangely the money was taken from my bank account very quickly. I am now involving STAR. org.uk and considering getting the bank to investigate.

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“Mistakes Made”

★☆☆☆☆

written by Daltonz314 on 25/12/2017

I recently booked tickets for my girlfriends Xmas present on the 27th November. Having entered all the details I selected some tickets for the 3rd December, I booked them and then filed the booking confirmation. On the 23rd December I went to print the booking confirmation to put it in my girlfriends Xmas card and the date on the booking was 29th November. Having contacted customer service I received a couple of emails back stating first "you had booked the ticket for the 29th November" and the second reply blamed "user error during the booking process". I know for sure what date I selected as I booked it into my calendar at the same time. I wouldn't trust LOVEtheatre to book tickets again. I book theatre tickets a lot and found there was lag on the website and a big mistake was made on the booking itself.

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“Never use again!”

★☆☆☆☆

written by Bridge1969 on 12/06/2017

I bought my tickets for my young daughter and I before the terrorists attacks in London, we decided it was not safe to go. I rang asked if I could have a refund I was told no but could change the dates. I rang back the next day and was told this info I was given was incorrect, I asked then to listen to the call as recorded they told me they dnt record I asked to speak to the manager who said they do record calls but not on a weekend, funny that. I was told I could sell my tickets myself but when I read the small print you can't. They dnt know what there doing I've now lost £165, not happy & never use again. !!!!!

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“Twice Bitten”

★★☆☆☆

written by Jayleighs on 18/11/2016

I have used this website, Lovetheatre.com twice and would like make the following comments to make sure nobody else a) makes my mistake and b) realises once you get to the restaurants you know what to expect. If you go for the inclusive "meal deal", when you get to he restaurants your selection is very limited. I bought this for a treat for a friend and was bitterly disappointed. Had good seats for the show so was pleased with that. The other time, I booked thinking I had booked an "after" theatre meal at a certain restaurant and when my confirmation came through it was a "pre" theatre meal in a totally different place and of course once you have booked there is no going back despite the fact that I explained that the restaurant I thought I had booked was on my hit list "to do before I die" and at almost 70 year of age this could be at any time. Next time I book the theatre, it will be my last choice to book as there are plenty of other places and availability if you go into London and book last minute. I am wondering what my second meal will be like when I get there on the 20th December

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“Terrible service cheaper tickets elsewhere with better...”

★☆☆☆☆

written by Calhoundq11 on 19/10/2016

I tried booking tickets on their website for hours, used different cards and the website wouldn't register the payment. The next morning I tried again, refreshed the page, used a different laptop and card, the payment still wouldn't go through. I then had to ring them up (which they charge customers a minimum of £1.95) spoke to a lady on the phone about my problem to which she told me that there was nothing she could do and then tried selling me tickets on the phone which cost triple the price of those on the website. I ended up booking with atgtickets the website is much easier to navigate and I got cheaper tickets for a better price. I wouldn't book with Love Theatre after such poor service and then even worse having to pay £1.95 just to make a query about my payment. Absolute robbery!

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“Poor after sales service”

★☆☆☆☆

written by ReubenKoenig44 on 29/07/2016

Extremely poor service. No-one will discuss the tickets it is only email and reluctant to help. I will never use this site again, once taken your money they do not want to help whatever the circumstance.

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“Value for money disappointed ”

★★☆☆☆

written by Lovetgeatrenewby on 24/04/2016

Yesterday we have 5 great seats in the stalls for Funny Girl - great show, go and see it. Face value £69.50 each (total £347.50) we also bought 5 premium standard restaurant vouchers for an additional £347.00 as I paid a total of £625. Taking into account a booking fee I was shocked to discover the portion size and selection on the Love Thetare Menu. It's not totally dissimilar to the one emailed me but it was different. I asked the restaurant manager how much our 3 course meal would have cost if we hadn't booked through Love Theatre and she said £19.95. Knowing we had paid at least £50 for it each the quality and position size was not value for money. I would very much appreciate a response from Love Thetare on this issue as possible even a refund on the meal element. 2. Sausages and mash do not make a a premium meal. Thanks you.

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“no ticket exchange”

★☆☆☆☆

written by tnCarney141 on 16/02/2016

booked 2 tickets for mamma mia london supposedly for the 16th feb, upon rec e mail it said 25 the feb, immediately rang to swap the date but not allowed, no exchanges, no refunds,, rediculous !!! now i am £ 95 out of pocket, def wont the site again,

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“not sure what I'm reviewing”

★★☆☆☆

written by on 25/01/2016

I have been asked by 'love theatre' to review les miserables but instead it just wants me to review it's own service. I would use love theatre again but it is a bit too pushy with constant emails and contacts. The website needs updating too. It could be a reall good forum.

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“not what i thought it wouldbe”

★★★☆☆

written by on 17/01/2016

I was disappointed. The first half was definitely weak. It seemed as though a group of young people had got together an tried out a few songs. It was not polished. The second half was better. Alfie and the last two songs were OK What's new Pussycat and raindrops. I would not recommend it as it was too amateurish. Did Burt Bacharach really approve of this?

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“Brilliant and nostagic”

★★★★★

written by MarleneConnell198 on 08/01/2016

Saw The Homecoming the first time around! This was equally as stimulating particularly as I took my daughter along to learn about Pinter! Great staging and superb cast.

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“Beautiful”

★★★★★

written by bandanas on 30/12/2015

Booked up and used "Love Theatre" to book theatre seats for Beautiful-the Carol King Musical.......Great Will use again

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“Appalling customer service”

★☆☆☆☆

written by Fallontj435 on 24/12/2015

I spoke to Love Theatre today to tell them I wouldn't be able to make the show I had booked as there had been a fatality on the train I was travelling on and was stuck unable to get to London. The person I spoke to was so rude and has really upset me. He told me I didn't have a complaint and our conversation was finished! I asked to be put through to a senior member and he refused. I then asked for an email address I could address my concerns to and he refused again. I asked him his name and he wouldn't give me his surname - he then put me on hold to speak to his manager and came back to me with an email address. No empathy at all and really rude. I have sent an email and really hope for a reply. I've been told they aim to reply in 3 working days! Will never book with them again.

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Adsfsdfasdf's Comment

Written on: 04/08/2016

I agree, appalling customer service which I might add you had to pay for by calling their premium rate number! lovetheatre is awful, don't use them

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“Poor customer service ”

★☆☆☆☆

written by 415Edwards on 20/12/2015

Ordered tickets, realised that the reservation could not be met 24 hours later. Waited 10 minutes on hold to then be told by the unhelpful sales lady that I could not exchange for a different day. Was very patronising about how clearly it stated. Wasted Christmas present and will deffinately never book with lovetheatre again.

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“LOVE THEATRE SAY TOUGH. Wrong dates booked by accident. ”

★☆☆☆☆

written by Adbun68 on 14/12/2015

Would not recommend this company to anyone. My wife booked us a hotel break on the 12th December and also booked us to see the jersey boys, when we checked our tickets earlier in the week we discovered we had accidentally bought tickets for the 26th December completely our fault. We made several phone calls hoping love theatre would at least make a effort to change dates, was told you have to email customer service which we did 3 times with no luck. Phoned love theatre again and they emailed customer services as well then we got a reply saying we don't change dates. I read the terms and conditions and it does say please double check information and dates as WE MAY NOT BE ABLE to correct mistakes. We was not given any help whatsoever they didn't even try I will not be using this company again and would not advise anyone else to either.

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“Very efficient service”

★★★★☆

written by Lancasterbt155 on 07/12/2015

First time ever booked online tickets, all the procedures were well explained and easy to follow. I had to change the delivery address phoned and spoke to an agent who was most obliging and changed it straight away. Very good customer service!

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“Show was wonderful... However , The Auditorium was so...”

★★★★☆

written by AlexiaSchmitt on 07/12/2015

Show was wonderful... However , The Auditorium was so hot that people were stripping off inc myself.. Il be wearing a bikini I future.. Andi x

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“Proffesional ,best price company we found,no extra...”

★★★★★

written by on 03/12/2015

We booked to see the Kinks,sunny afternoon,easy to follow instructions ,tickets came in post in clear ticket form,regularyly updated with performance details by email,and to top it all for the same price of the seats,compared with all other sites we had FREE meal vouchers,so we had a superb 2 course meal after with outstanding service at Bella Italia in Leicester Square,also no extras,which is unheard of in our experience of London. We would have no hesitation inbooking through Love theatre in the future,Roll on 2016 for all new shows to see.

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