Transfermate Reviews - www.transfermate.com

★★★★★
4.7 / 5
95% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Transfermate www.transfermate.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

★☆☆☆☆

“Avoid at any cost!”

Written on: 14/08/2019 by moesaadeh (1 review written)

I was trying to save bank commission to send money to my supplier by using those guys, I wasted time and efforts which made me regret this trial, I am having a very bad experience for more than 10 days now since I am trying to send the payment to my supplier and payment still pending. … Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid at all costs”

Written on: 28/05/2019 by LWard (1 review written)

This company makes ridiculous rules up to keep hold of your funds as long as possible. Arranged for a payment to be made for only 1200 pounds to be told that they needed to see an Invoice for proof of the funds I was sending. Big Brother has nothing on them ..... Beware they only want to hold on to your money for as long as possible without paying it on… Read Full Review

Report this review
Was this review helpful? 3 0
★☆☆☆☆

“Extremely old fashioned experience”

Written on: 30/11/2018 by xmNapier110 (1 review written)

While transfermate may get the job done eventually, my experience using the platform has been less than satisfactory. there are multiple hurdles to jump through just to get your account set up. If you are looking to make a transfer quickly. do not rely on this dated service. The experience infuriating… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Not worth spending your time creating an account ”

Written on: 07/11/2018 by Abingeorg (1 review written)

I was using transferwise for a longtime then, an add catched my attention of transfermate giving better exchange rates, I verified it with their live exchange rates before signing in; which was in-fact higher than transferwise. I decided to go through their complex sign up procedure, sent scanned copies of all documents and IDs. Each time I give one, they ask for another ! Eventually in 2-3 weeks PAINFULL PROCESS I was awarded ‘an account’, all those pain for better rates advertised in the… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Prefer and other way for money transfer ”

Written on: 11/10/2018 by SemajGoodman (1 review written)

I had a really good experience 3 years ago but unfortunately there are no longer as good as they were !!! I sent them my money from France already 1week ago and still nothing in my account in New Zealand. They tell me you will receive your money on Tuesday and 3 days later they don’t even call me when I ask them why they don’t send me the money like agreed over the phone. So really don’t do anything with them it’s a rober company I really don’t recommend them… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Unimpressed!”

Written on: 28/09/2018 by Nanowar (1 review written)

Was quickly signed up and confirmed. Incredible customer service during that portion. Then, I tried to send money to our teenager travelling alone and with depleting funds in Australia. I was told that he would receive funds either that day or the next. So, I set up a transfer to him, which I know now was done properly. Then, under TransferMate instruction, I set up a transfer to their Canadian associate bank. I was concerned that I hadn't done it properly, the next day, when my son reported… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“LOOKING FICTITIOUS”

Written on: 23/04/2018

There is no contact method EXCEPT TO SUBMIT FOMR ALOWITH ALL THE DETAILS WITH FULL NAME, ALL THE ACCOUNT NUMBERS, ADDRESS & EMAIL ETC. WHEN THEY CALL BACK NO CALLER ID No. IS WRITTING ON THE PHONE AFTER THAT THEY ARE TELLING FIRST AND ALSO SEND US YOUR BANK STATENT CONFIRMING SUFFICIENT BALANCE … Read Full Review

Report this review
Was this review helpful? 1 1
★☆☆☆☆

“2 months ago, they do not know where my money is”

Written on: 17/04/2018 by UserSpain (1 review written)

We sent two transfers through Transfermate services on the 1st of february (from Spain to Ecuador). The first one arrived on the 23rd of february. The second one never arrived. We have been wasting our time with lot of talks, e-mails... and they cannot explain to us where our money is. Finally they told us that the only solution was to apply for a recall. We are still waiting for our money. This is a big amount of money and this is a disaster for our company because we had to pay our supplier 2… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Not transparent”

Written on: 12/02/2018

As a first time "recipient" of funds, received an email notifying us of our client having transferred funds. However, nowhere in this email is a link/option to click to see transaction details, as you would if you get a wire transfer for example. Only "link(s)" provided lead you to a live chat which was unfruitful. Not user friendly, requested that our client revert the transaction and wire the funds instead… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Outrageous charge”

Written on: 06/12/2017

Advertised a $10 transfer charge. Charged $1,200… Read Full Review

Report this review
Was this review helpful? 0 1
★☆☆☆☆

“nice”

Written on: 16/05/2017 by Jonatans_de_Oliveira (1 review written)

nice pretty ok for now its what im looking for but late ron i will get this done much better way so this will defo help me and attend the expectation… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do NOT use if you don't have a FULL licence/valid passport”

Written on: 08/01/2017 by e111 (9 reviews written)

There was an error during the application process, which resulted in 2 different accounts being created, contacted them, they said it's fine but needed my ID to validate the account, sent them my current account bank statement and my student loan letter and my provisional driving licence, was told that it had to be either a valid passport or a full driving licence, therefore the account is still inactive, what's wrong with a provisional driving licence and more importantly, what's wrong with… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Stop sending emails, please ”

Written on: 31/03/2016 by Haleyaj156 (1 review written)

I received a user name to activate my account but I haven't request it. I asked to delete it but they still send me emails I had to block it as spam I'm not interesting to deal with a company that doesn't respect your privacy… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Two weeks for inscription”

Written on: 26/02/2016 by Max9999 (1 review written)

After creating my account, I couldn't transfer money before I submitted my application form. Transfermate requires to print the application form, to sign it and to scan it. Unfortunately I had no printer and no scanner. Anyway, after submiting my application form, I didn't heard from the company for two weeks, after what I still can't transfer money. So I contacted them to ask them why processing my application is so slow??!! They asked me from where I wanted to transfer money!! Then they told… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“They don't know what they're doing!”

Written on: 07/09/2012 by gillhog (1 review written)

I contacted an advisor in the Chicago office to send money to Colombia. I set up an account, my account was "activated" (although they could not get it to work online), I had to bank wire money to their account (at my expense). They do NOT do direct debit, though their website says they do. They "couldn't find" my money. Finally they find the money, but then decide that they don't do transfers to Colombia, though their websites says they do and he said they did. Now I am waiting on my money to… Read Full Review

Gillhog's Response to gillhog's Review

Written on: 17/09/2012

Had to initiate a complaint online to their compliance department. They contacted me promptly and returned my money. After receiving my money back, the person in the Chicago office sends me an email and says he was "ill" the last few days. So when he is "ill", that office is shut down!

Reply to this comment

Ric.hard's Response to gillhog's Review

Written on: 09/01/2014

Hi
One of our team just notified me of this. I can see that it was over a year ago but just wanted to reply.

Columbian peso is now a restricted currency so it is not possible to buy outside of Columbia. Our team handle thousands of payments every day so I must apologise if you were not notified
that we would be unable to send that transfer quicker.

As soon as the team saw that this was columbian peso they returned your transfer to you immediately.

All of our team are passionate about delivering an amazing service and apologise if our service didn't match your expectation at that time.

Best of luck with everything in 2014

Best

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“It has been 1 week and half since i transfered my...”

Written on: 10/06/2010

It has been 1 week and half since i transfered my money and i still have nothing on my account!!! because of the documents i had to send it took another week and that make me miss the interesting exchange rate.
I hope the money will still come as it is a big amount for me.
Conclusion: VERY SLOW and maybe and i hope not NOT RELIABLE… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“I used Transfermate after having been reassured that...”

Written on: 09/04/2010

I used Transfermate after having been reassured that there would be no hidden charges on the transfer other than the £10 payable upfront. I found that the final amount deposited in my account was $10 short of the deal amount. My bank assured me that that is the amount they received from Transfermate.

I wrote an email, faxed and called Transfermate but they are simply not interested. They have not responded to my correspondence. I am very dissapointed and will not be using their services… Read Full Review

Charles72's Comment

Written on: 05/05/2010

Ive used transfermate to send money to the US and to Canada. My bank in the US charges a receiver fee, my canadian bank does not.
<br/>
<br/>Point is that it isnt always possible to avoid the receiver fee. You should get a statement that will show that it was your bank that charged or not

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
overview