Transfermate Reviews - www.transfermate.com

★★★★★
4.7 / 5
96% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“LOOKING FICTITIOUS”

Written on: 23/04/2018

There is no contact method EXCEPT TO SUBMIT FOMR ALOWITH ALL THE DETAILS WITH FULL NAME, ALL THE ACCOUNT NUMBERS, ADDRESS & EMAIL ETC. WHEN THEY CALL BACK NO CALLER ID No. IS WRITTING ON THE PHONE AFTER THAT THEY ARE TELLING FIRST AND ALSO SEND US YOUR BANK STATENT CONFIRMING SUFFICIENT BALANCE … Read Full Review

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★★★★★

“SPEED,EFFICIENCY AND VALUE AT TRANSFERMATE”

Written on: 20/04/2018 by Boyle401 (1 review written)

I HAD TO TRANSFER GBP£ TO NORTHERN IRELAND FOR A PERSONAL PURCHASE. MY INITIAL CONTACT WITH THE TRANSFERMATE TEAM WAS VIA THE LIVE CHAT OPTION. THERE WAS NO DELAY IN GETTING STARTED AND RESPONSE TIMES WERE VERY QUICK. FOR CLARIFICATION PURPOSES,THE TRANSFERMATE REP' CALLED ME VIA PHONE- AGAIN THERE WAS NO DELAY AND THE INFORMATION DELIVERED WAS CLEAR AND CONCISE. THIS CONTENT WAS THEN CONFIRMED BY A TIMELY EMAIL. THE RATE QUOTED FOR THE TRANSACTION WAS COMPETITIVE AND MY FUNDS WERE… Read Full Review

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★★★★★

“First Time User”

Written on: 19/04/2018 by davidholland16 (1 review written)

This is the first time I used Transfermate and as such I was a little apprehensive. I was transferring money to pay for a car so for me it was quite a large sum. It turned out I had no reason to worry because the support from both livechat and my account manager by email was quick and very helpful. Any queries I had were dealt with swiftly. The whole transfer was also very quick, not to mention good value in comparison to high street banks. I would certainly recommend Transfermate to others… Read Full Review

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★★★★★

“VERY GOOD CUSTOMER SERVICE AND OMMUNICATION”

Written on: 19/04/2018 by IANBHP (1 review written)

Was advised to use this service by a friend who was purchasing a car in a different currency. I have used the service twice myself and found it to be great. The customer care and communication was second to none and I would gladly use the service again. Also there was a saving compared to using my own bank for the transfer. The transfer was competed in the required timeline and was a simple process to set up the and account and get working on the transfers that you require… Read Full Review

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★☆☆☆☆

“2 months ago, they do not know where my money is”

Written on: 19/04/2018 by AlaynaPayne271 (1 review written)

We sent two transfers through Transfermate services on the 1st of february (from Spain to Ecuador). The first one arrived on the 23rd of february. The second one never arrived. We have been wasting our time with lot of talks, e-mails... and they cannot explain to us where our money is. Finally they told us that the only solution was to apply for a recall. We are still waiting for our money. This is a big amount of money and this is a disaster for our company because we had to pay our supplier 2… Read Full Review

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★☆☆☆☆

“2 months ago, they do not know where my money is”

Written on: 17/04/2018 by UserSpain (1 review written)

We sent two transfers through Transfermate services on the 1st of february (from Spain to Ecuador). The first one arrived on the 23rd of february. The second one never arrived. We have been wasting our time with lot of talks, e-mails... and they cannot explain to us where our money is. Finally they told us that the only solution was to apply for a recall. We are still waiting for our money. This is a big amount of money and this is a disaster for our company because we had to pay our supplier 2… Read Full Review

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★★★★★

“Excellent efficient and fast service”

Written on: 13/04/2018 by Teresad5 (1 review written)

My transfer was dealt with by a very nice and efficient young man who helped me through all the stages over the phone as this was my first registration and sterling transfer with Transfermate. Everything was fully explained and he returned calls to me immediately after receiving each of my emails, guiding me through the next stages. The transfer of the funds happened very quickly without any hassle. I will be using TransferMate again in the future and I would have no hesitation in recommending… Read Full Review

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★★★★★

“Efficient caring reliable”

Written on: 13/04/2018 by 90Upton (1 review written)

Lovely Annmarie talked me through the process in words I understand great how refreshing Thankyou all went through quickly will recommend… Read Full Review

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★★★★★

“Great Service”

Written on: 10/04/2018 by MaryjaneSheridan (1 review written)

This is the first time I have used a foreign exchange service online and the service received was excellent. I had a few weeks before I needed to exchange my funds and on request I was contacted daily to receive an update of the live rate for that day. When I ready to exchange my money I booked a rate over the telephone and received the funds within a few days - I booked on a Friday and received the money in my bank the following Tuesday. The customer service is great and staff were very… Read Full Review

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★★★★★

“Great Service”

Written on: 06/04/2018 by TheSham (1 review written)

For a first time user, I initially was a little nervous using such a facility as Transfermate but now after completing my first transfer with the help of a Transfermate representative I have no hesitation in using this facility again and also would recommend it to others. The representative guided me through the whole process from start to finish and between phone calls and emails it was a very pleasant experience. The whole process took less than twenty four hours and compared to the banks I… Read Full Review

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★★★★★

“FAST TRANSFER EVER!!!”

Written on: 05/04/2018 by SylviaBoyle (1 review written)

OMG The best transfer money I have ever did in my life!! with better value rate of Exchange !! I sent my money with a bank last year where my bank charged me 25 euro and the international recipient bank charged me 300 euro!!! I used before Transferwise, the cost are reduced but the time is horrible almost 5 days ... but now I am very happy with TRANSFERMATE , it reduce the time and cost!!! I got my money received in all most ONE DAY!!! Highly recommended … Read Full Review

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★★★★★

“ Made Importing New Car childs play”

Written on: 28/03/2018 by 77Woodruff (1 review written)

Wanted to import my new car from UK. Was not looking forward to managing the foreign currency transactions with my normal bank both in terms of complexity and exchange rate cost. Then I heard about Transfermate online and signed up. The admin support was brilliant both by telephone and email. Staff were very friendly and helpful and made the process very painless. Would recommend it to anyone… Read Full Review

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★★★★★

“So easy to deal with, took the hassle out of buying abroad”

Written on: 27/03/2018 by kcrowley (1 review written)

Used Transfermate to transfer sterling to a car dealership in UK once I had picked a car. Everything about the process was seamless, and the advisor from Transfermate could not have been more helpful. Money was transferred quickly and I was able to pick up the car a lot quicker than I had expected. Info on the website about how it works is a bit sparse and could be more informative, but once I had signed up and was contacted by the advisor, it was very well explained and he was always just a… Read Full Review

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★★★☆☆

“Very good service happy well done good well done...”

Written on: 23/03/2018 by ChasityCoyne228 (1 review written)

Very good service happy well done good well done brilliant great good … Read Full Review

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★★★★☆

“clear and concise”

Written on: 22/03/2018 by RichardNewton20 (1 review written)

Process is very straight forward - my issues were with the the bank transferring from. Transfermate staff were clear and helpful and above all professional- they walked me through the process and gave me great confidence. Only improvement would be help in working with the transferring bank… Read Full Review

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★★★★★

“Very satisfied long term customer”

Written on: 20/03/2018

My family has been using the service for a number of years, and we're very happy with it. The transfer fee charged is reasonable and exchange rates are good, and staff we have dealt with are prompt and helpful. We are kept updated by email throughout the process, and have never experienced any issues in the years we have been using Transfermate. I would fully recommend them to anyone else… Read Full Review

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★★★★★

“Great Staff and Culture”

Written on: 08/03/2018 by nfCobb56 (1 review written)

The person I dealt with, the lady in Chicago/Atlanta and the other person were all excellent support when doing my first exchange. Very helpful and they speak volumes about the quality of the customer-centric culture in how they conduct themselves in their work. Am very pleased and great to see it, as many firms actually forget about the customer as being the central purpose of any firm… Read Full Review

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★★★★★

“The best website that I have visited ever!”

Written on: 02/03/2018 by Harrington354 (1 review written)

Fast and actual website. Frendly design, and the rates are really better than my local bank. I recommend transfermate.com… Read Full Review

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★★★★★

“Superb professional speedy”

Written on: 28/02/2018 by Haydenqf1971 (1 review written)

Needed to transfer money to the Uk for a car purchase,dealt with two different staff members in Dublin & Kilkenny , both people were super to deal with and the lady in killkennny brought me through the transaction with ease,she was extremely patient and professional,and an excellent communicator, … Read Full Review

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★★☆☆☆

“Lack of process”

Written on: 23/02/2018 by newuser0012 (1 review written)

There was a lack of process from start to finish, making a simple, single UK payment overly complex. 1. There was no client onboarding whatsoever, nothing was explained and as a consequence 5 employees (all agreeable to a fault), were involved in a protracted and stress-inducing 3-day engagement. Confusion on both sides meant a simple payment was nearly missed. 2. An automated Referral Program email, to which I did not knowingly subscribe added insult to injury. Transfermate can and should do… Read Full Review

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