Transfermate Reviews - www.transfermate.com

★★★★★
4.7 / 5
96% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Transfermate www.transfermate.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Lack of process”

Written on: 23/02/2018 by newuser0012 (1 review written)

There was a lack of process from start to finish, making a simple, single UK payment overly complex. 1. There was no client onboarding whatsoever, nothing was explained and as a consequence 5 employees (all agreeable to a fault), were involved in a protracted and stress-inducing 3-day engagement. Confusion on both sides meant a simple payment was nearly missed. 2. An automated Referral Program email, to which I did not knowingly subscribe added insult to injury. Transfermate can and should do… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent,helpful & professional service”

Written on: 23/02/2018 by BrendanLafferty (1 review written)

From review title one can gather I found any staff I had dealings with to be courteous & helpful- from initial phone query, account opening, explanation of the process & through to making my transfer in GBP. It will be very easy from now on with future transactions. Well done & thanks to all involved… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“super easy service!”

Written on: 22/02/2018 by sineadwaters (1 review written)

very easy and smooth transaction, staff were extremely helpful and explained everything 100% Service was super fast & simple We will definately use again, well done Transfermate, keep up the good work!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“Good but could be better”

Written on: 20/02/2018 by McKenna416 (1 review written)

Firstly I must state the transaction went through smoothly and very quickly without any hassle. Also, any dealings I had with the support team were handled extremely professionally and courteously. They answered all my questions quickly and accurately and were a pleasure to deal with. The only downside to my transaction was due to what I considered misleading information being provided on the exchange rate I would be charged on my transaction. I used the "View Live Rates" link on the homepage… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Better than my Bank!”

Written on: 14/02/2018 by liamdaly12 (1 review written)

From start to finish I could not fault Transfermate. Easy to set up online and I was contacted to see if I needed any help in doing so. Transfers are simple and very competetive, I am still waiting for my own bank to call me back to see if they could do the transfer. I would highly recommend to any one who is looking to transfer currency abroad… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Not transparent”

Written on: 12/02/2018

As a first time "recipient" of funds, received an email notifying us of our client having transferred funds. However, nowhere in this email is a link/option to click to see transaction details, as you would if you get a wire transfer for example. Only "link(s)" provided lead you to a live chat which was unfruitful. Not user friendly, requested that our client revert the transaction and wire the funds instead… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Simple made Transfers”

Written on: 08/02/2018

Very simple to set up transfer either by phone, email or via the plaform itself. Have done it multiple times now no problems. Rates are much better than banks even after fees. Have save roughtly over 500€ by using Transfer Mate… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“A seamless efficient and very speedy experience”

Written on: 07/02/2018 by Byrdsg199 (1 review written)

A seamless efficient and very speedy experience… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“wasting time”

Written on: 07/02/2018 by alfonsogonzalezmerlo (1 review written)

I am a self-employed Spanish worker and they asked me for a lot of papers as justifications. After wasting time looking for them, I send them to them and they do not answer me. Poor customer service. It is preferable to work with other companies in the sector or directly with your bank, although you have to pay more commissions. At least they do not waste your time. … Read Full Review

Msantamaria's Response to alfonsogonzalezmerlo's Review

Written on: 16/02/2018

Hi Alfonso,

I am sorry that you were not happy with our service at the time you tried to register with us.As we are highly regulated, we need to receive the correct documentation in order to make the registration process quicker.
I am happy that you will give us a second chance. We always do our best to provide excellent costumer care and advice before any booking.
I can guarantee you that you are going to save money not only on commissions but we also offer you a live market rate.

Muchas gracias!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★★★★★

“Very straight forward process ”

Written on: 06/02/2018 by Xanderb168 (1 review written)

Easy to set up and very good customer service. Very straight forward and quick to transfer the money across to UK account… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“works exactly as described”

Written on: 05/02/2018 by hutz (1 review written)

Very helpful and contactable staff, very informative and not one of the usual robot responder functions. Very quick transfers - same day to UK and saved a few hundred euros on the transfer. Easy to use, reliable and will certainly be using again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★☆☆

“You can't edit Beneficiary details without re-creating...”

Written on: 02/02/2018 by Seann55 (1 review written)

Beneficiary banking details cannot be updated/edited. A new beneficiary has to be created in order to update a supplier's banking details creating multiple entries of the same supplier. Messy… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Cdn Dollar transfer”

Written on: 01/02/2018 by 412Hutchison (1 review written)

Courteous prompt response from Transfermate in Dublin. Happy to use its services again. Would recommend to a friend or colleague. Keep up the good work. Best wishes to all… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Very Responsive”

Written on: 29/01/2018 by DenisseHensley (1 review written)

Very responsive customer service initially. Account setup was prompt and clear. Prompt follow-up from local agent. Transfer was seamless, particularly for personal customers like myself. Would recommend highly… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“UK car purchase”

Written on: 24/01/2018 by DwayneMoody57 (1 review written)

Couldn't recommend transfermate highly enough. Very professional and courteous service. No problem assisting with the account set-up and the subsequent transfer… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Excellent service, easy to use.”

Written on: 23/01/2018

I use Transfemate regularly, I find it easy to use and efficient. The rates are good and I like that I can keep an eye on the rates and choose when they are best to send my payments… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great first time service and excellent rates”

Written on: 18/01/2018 by aidanowen (1 review written)

This was my first time using Transfermate and I was initially nervous using a third party change my money instead of the traditional banks. Everything went very smoothly and the money was transferred very quickly, in fact the transfer was done on the same day much to my surprise. I would definitely recommend Transfermate to anyone. Rates are much better than the traditional banks I found so it's really a no-brainer to use these guys. I will definitely use Transfermate in the future… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Best customer service bar none ”

Written on: 16/01/2018 by Natalyad359 (1 review written)

I’ve just had the most wonderful experience with transfermafe buy my new car in the uk (from Ireland). The service team took me through each step of the process in advance, clearly outlined each step, timelines, and requirements. When it came to the day they truly walked every step of the way with me advising me on cursory timelines to the hour (it’ll be tight trying to make the ferry). In particular one individual stood out above the rest, going over and above everything I would… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Sterling to Euro”

Written on: 16/01/2018 by vvMeredith267 (1 review written)

I was new to Transfermate; so first time using it. An absolutely excellent service - got a great rate, customer service was absolutely fantastic throughout. Unfortunately I cannot name them - but they were great. The service itself was so efficient, transparent and I could not speak highly enough of it. I ran into difficulty with the slow service of my bank (they could learn a thing or two from Transfermate); but Transfermate worked through this with me. There was nothing I did not like. Well… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“quick and easy ”

Written on: 10/01/2018

Customer service prompt and efficient. App a little confusing but service team worked around with me fast transfer, good rate will definitely recommend and use again… Read Full Review

Report this review
Was this review helpful? 0 0
overview