Ebico www.ebico.org.uk Reviews

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Latest Reviews

★☆☆☆☆

“They just don’t care. ”

Written on: 22/02/2020 by jimbo53 (1 review written)

Seem I have been put on the naughty step by them, in saying that I am at my wits end, they wanted to put my DD up by £26 Evan though I have been in credit all year, so what they done was to not pay my warm home discount, which would put me in debt, thus justifying said DD rise, I stopped the DD because the money is just not there on a pension, and pay monthly, so they punished me with a very high tariff, £215 in standing charges alone, and a very high rate in both gas and electric, still no… Read Full Review

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★☆☆☆☆

“Worst Custormer Service Ever”

Written on: 14/12/2018 by Vanessae42 (1 review written)

This is the worst customer service I've experienced - not just in the energy industry but ever. Not even addressing your correspondence to the CEO gets you an answer. Despite supposedly this being a not for profit public service, this is a prime example of senior management paying themselves a fortune while failing and fleecing the public. And this is part of a national resources. Scandalous!… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 01/04/2018 by Harper157 (1 review written)

I had booked a gas safety check for Dec 17. Appointment date came and went but no check was done. I queried this they told me they needed some information from me before the check can be done. I was not told this before otherwise I would have given the relevant info prior to the appointment. I have the info and they booked another appointment. On the day of the appointment I called to check if the appointment was still on. I was told apparently the was no appointment booked. At that point I… Read Full Review

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★★★★☆

“EBICO - Excellent for low users and owners of holiday...”

Written on: 22/02/2018 by Anabellan142 (1 review written)

I used Ebico for a holiday home when they worked with SSE and the service was excellent. The meter was a Pay As You Go meter and my annual bill, due to having no standing charge, was about £125 a year. Unfortunately the rift and split between Ebico and SSE wasn't so go, with the new Ebico energy supplier, (Robin Hood), not being prepared to take on customers with Pay Go Meters. Even though Ebico had my full history and for someone who was always in credit on the Pay Go meter, they wouldn't… Read Full Review

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★☆☆☆☆

“Still waiting for refund”

Written on: 08/01/2018

I switched away from Ebico to a new supplier in November 2017. My account was in credit and Ebico still owe me a refund of over £200 which is a lot of money. I phoned before Christmas to chase this and have had to phone again today. I was informed (yet again) that it could take up to 10 days for my account to be credited! The lady I spoke to today was pleasant and helpful however, for the firm to be hanging on to client's money is very poor. I do not recommend this supplier… Read Full Review

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★☆☆☆☆

“Ebico or SSE. No way!”

Written on: 18/10/2017 by Olik2 (1 review written)

I joined Ebico late last year. Shorly after Ebico & SSE part company. I agree to stay with SSE because they told me I would be on the same tarrif if I did. A lie. Shortly after I was put onto their 'Standard Tarrif'.... The expensive one. Many months later they still have £269 of mine in their account (Credit). I'm 70 & am outraged at this shambles. I've been promised twice in the last week that the money would be refunded to me. No sign of itas of today. My advice is to avoid both… Read Full Review

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★☆☆☆☆

“Nightmare”

Written on: 01/05/2017 by MauricioMacMillan (1 review written)

The change from SSE to RHE has been a disaster. Long delays, no-one answers emails, problems with meter readings, unhelpful staff. Looking for an end to the problems but still as bad as ever… Read Full Review

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★☆☆☆☆

“Misleading and not telling the truth”

Written on: 11/05/2016 by BronsonMiles156 (1 review written)

They stated that I would save money yet did not answer my questions. In the end their sales pitch made me sign up. However, on investigation of their EBICO rip off they didn't tell me its part of SSE. Nor did they tell me the tariffs are higher to compensate that there is no standing charge. Its hidden in the tariff prices. I have swapped and saved another £278 going back to EDF… Read Full Review

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★★★★★

“save money easy”

Written on: 26/02/2016 by Suttonoz393 (1 review written)

Saved my self nearly £200 a year just by switching to ebico and not paying a standing charge very happy… Read Full Review

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★★★★★

“Transfer from Scottish Power to EBICO”

Written on: 12/09/2014 by seymounp (1 review written)

I was looking for a Dual Fuel tariff with no standing charge as i'm a low user. Checked out some comparison sites which didn't really help but one came back with EBICO. I started the transfer process and they kept me well informed. I supply meter readings every month and my first bill (SSE) is spot on. I can't fault the service which was stress free!!. Also, there is no contract tie in and you can switch with 28 days notice. In summary, I have saved money and not been forced to take out a… Read Full Review

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★☆☆☆☆

“Complete sham”

Written on: 13/06/2014 by Hillclimber (4 reviews written)

I'm a landlord and switched a couple of properties to them. Initially they were helpful and friendly but when problems arose they fobbed me off to SSE, having supposedly passed all the details over. That was rubbish. SSE hadn't heard anything and referred me back to Ebico. It's a devious and cunning way to do business but a terrible service for customers. Avoid at all costs… Read Full Review

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★☆☆☆☆

“RUN AWAY”

Written on: 19/02/2014 by NotAtAnyPrice (1 review written)

EBICO Transfer of Gas and Electric power and I got an EMail saying it was proceeding and by law there was a 14 day cooling off period. I wrote an EMail and stated: I wave my right to this cooling off period and wish the transfer from EON my present supplier to go ahead from yesterday when I applied for the transfer on the 19th Dec 2013. Within 3 days an EMail fromthe advisor said SHE HAD CANCELLED THE TRANSFER at my request. I had never typed the word CANCELLED IN MY EMAIL. So I wrote to… Read Full Review

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★★★★★

“Brilliant, now i don't have to worry ”

Written on: 21/10/2013 by dg01 (6 reviews written)

Changed from N Power to Ebico. I have key meters and i was fed up to my back teeth of topping them up and getting a few quid for gas and leccy. On Uswitch they didn't actually show Ebico as being cheaper than N Power, it gave me British Gas. My gripe was with the £90 per meter standing charge so i decided to go with Ebico. Best thing i have ever done, what i topped up on N Power and used in a week lasts me over 2 weeks on Ebico. When you put the key in you also see the whole lot go on for… Read Full Review

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★☆☆☆☆

“Disgraceful customer service”

Written on: 01/10/2013

Staff who do not respond, they lose e-mails, weeks to reply, they have no understanding of Customer service at Ebico who are SSE, even the CEO does not reply so how can you expect anything better from the staff. The whole set up seems to be a shambles, they send you an e mail you reply, then weeks later get another e mail from another address saying whu have you not replied, so you reply to both, then you get a card through the post asking you to contact them!! They need a new head of… Read Full Review

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★★★★★

“Fantastic”

Written on: 20/09/2013

Switched over and no problems what so ever. Bills have gone down… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 04/09/2013 by masteralan (9 reviews written)

Attempted to change to Ebico, what a shambles, don't reply to messages, e mails etc, don't keep you updated on the change over, lose your replies to them, then say you have not replied, had to send a photo of my meter only to be told that it was not my meter, even though it is screwed to the from of my house!! then after chasing again and again, I was told to ring the old supplier and chage over to Ebico myself!! My advice! say well clear until they can get there act together. If I had known… Read Full Review

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★☆☆☆☆

“Being Disconnected For Their Poor Service”

Written on: 07/04/2013

I came from one part of SSE to Ebico, not realising they were also part of SSE and it has been a nightmare. Came last September and still not on a fair tariff. Taken three months to realise that I really am a priority and disabled customer and to sort out a complaint, before causing the same problem again. I am on a limited amount of money but Southern/Ebico refuse to believe me. They also refuse to believe I am disabled. Many emails have gone forth, many letters and proof, all ignored or… Read Full Review

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★★★★★

“Ethical, cheap, fair - what more could you want”

Written on: 01/04/2013 by acidcat (2 reviews written)

I looked for a new supplier as I moved into a new rental house with prepayment (key meter) electricity and metered gas. I was stung by how much I was using in electricity just daily due to standing charge. Ebico came to the rescue after a lot of research. The company has no standing charge - you just pay for the electric/gas you use. It's a fixed price per unit of energy - most energy suppliers penalise those of us who have little money and don't use much energy by charging more for the… Read Full Review

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★☆☆☆☆

“They lure you in with this flat rate and cheap price...”

Written on: 20/02/2013

They lure you in with this flat rate and cheap price promise, then make you pay three times what you can afford or use. Customer service is terrible and they do not accept when you tell them and send them proof that you are disabled, on low income and benefits as only income. Pass you around and have terrible complaints system. Will not allow me to cancel and I am stuck with them. In worse mess than before switch and the other lot bad enough!… Read Full Review

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★☆☆☆☆

“Very poor service indeed”

Written on: 28/09/2012

I started a transfer to Ebico from my current supplier. Ebico's electricity is supplied by Southern Electric as are their billing services - fair enough, they are an operating partner. However, a couple of days after commencing the transfer I received a letter welcoming me to Southern Electric, after speaking to Ebico I was pointed in Southern Electrics direction, and after a further hour of telephone time, was sterred back to Ebico. Ebico's response terribly sorry. I have cancelled the… Read Full Review

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