i too am a long term customer of ntl and find there service very good as i had only little problums with Chorus ntl,s customer service , only because they were staff not used to talkin to people from another county as i,m from cork city and they dident understand our lingo and i had trouble understanding them aswell because they were of different nationalitys and found it hard reciving and giving the information required . but other than that i have a very good experiance with then as i always have gr8 bradband coverage and the tv is gr8 too .

over all i think its can be a bit cheeper but other than that very good as i had no problums at all with my package since i started using there services .and my package is 3mb bradband and the basic tv package and at 45 euros per month i think its good value compared to eircom which i was with for 4 yrs before moveing over .

I phone chorus ntl to cancel my setanta premium package as I will not be getting any premier league matches since setanta lost them. I was told that I will have to pay a 10 euro downgrade fee. I told them that I will take the matter up with consumer affairs. When I bought the package the english premier league was on it so who downgraded who. I do not like having to pay a fine for something that someone fails to deliver

Customer Service and Sales Dept in NTL/Chorus seem poorly trained and ill-equipped to deal with customer queries. Takes 5 minutes to get through to Sales and 25 mins to Customer Service. Neither have the necessary information to deal with basic issues.
On several occasions I asked to speak to both the Sales and customer service manager to be told each time, there was none available.
NTL/Chorus are offering a package to their customers that they cannot actually provide, i.e. the Setanta Sports Package of which only 2 of the 4 advertised are available.