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“No refund despite paying cancellation 'insurance'”
Written on: 07/05/2020 by Hanley272 (1 review written)
Not giving refund despite taking out cancellation cover. Only a credit note I will not need. Please somebody advise me best place to complain to. At first I thought easy, go straight to the FCA but then of course it's not a proper insurance product. Outrageous how they have the terms and conditions as a web link and therefore on your receipt you can't see what terms and conditions you actually signed up for only the most recent… Read Full Review
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“Do not use this company to book”
Written on: 28/04/2020 by Trekker54 (1 review written)
Lots of people are having trouble with refunds following cancellation, even if you have paid the cancellation waiver fee. They are quoting a force majeure to get out of refunding customers. Please bear in mind that none of the hotels or car parks have yet to be paid by Holiday Extras, so this company is just keeping customers money for themselves. They will only issue you with a voucher which might not suit your needs, if you do not wish to book again. If you do not wish to have a voucher you… Read Full Review
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“Cancellation Waiver a total waste of time”
Written on: 31/01/2020 by 89Crowley (1 review written)
I needed to cancel my week of parking booking on the day because my mother was dying. My cancellation waiver payment was a total waste of money as you can only cancel up to 24 hours before. I will not buy this again… Read Full Review
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“avoid this company”
Written on: 12/09/2019 by NIGELU_NUUK (1 review written)
Booked airport escape lounge at stanstead airport. No advice given on holiday extras information about check what time you can check in and pass through security. Arrived at airport 4 hours before flight looking forward to using the lounge. Check in only opened 1 and 1/2 hours before flight so by time through check in and security (which took an age) only 15 minutes to boarding. Contacted holiday extras and apparently it's not their fault. If you dont show, you lose your money. Poor sevice and… Read Full Review
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“Miles from Terminal”
Written on: 03/01/2019 by JensenRoy (1 review written)
What you are not told when booking transfer to the terminal at Luton Airport is that you have at least a ten minute walk to the actual terminal with all your luggage, and when it is peeing down its no fun. The coach journey from your car is quicker than the walk when you are dropped off I have advised them they need to make this very obvious to all passengers especially those with any disability at point of booking. I would not have booked this airport parking if it was made clear to me, and… Read Full Review
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“Avoid this company”
Written on: 05/03/2018 by 1992Wood (1 review written)
I would not recommend this service to anyone. Due to the weather conditions last week, my flight was cancelled 7 hrs before take off. I emailed Holiday Extras, but got no response until the next day. They then said due to the type of parking I had booked, I could not get a refund. I have lost £40 in parking fess for two days parking, that I did not use and I am furious. This company is a license to print money and should not be able to do this. It must have still made a fortune last week even… Read Full Review
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“book at your peril”
Written on: 12/09/2017
having used this company i would recommend you avoid them like the plague the are only interested in taking your money. Any problems/issues that deny & try to fob you off. I would have given them minus 5 stars if able to. they are no more than just brokers & take commission from any company you book wth so best to go DIRECT… Read Full Review
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“RIP OFF COMPANY”
Written on: 17/07/2017 by Alyssaa79 (1 review written)
Booked Holiday Extras at Southend Airport for the weekend. Arrived at barrier at appropriate car park and it spat out my ticket. Didn't realise at the time that it should have shown my registration plate. On return I input the ticket and couldn't exit before paying £90. I had already paid £48 online to park. I tried ringing the number quoted but couldn't get hold of anyone. As this was late at night I paid the £90 to get out and thought I would deal with the problem the next day. I… Read Full Review
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“meet and great dodgy company”
Written on: 14/03/2017
booking the holiday was easy and good, the meet and great company they use Maple Manor at Birmingham are dodgy!! bumped car causing damage/didn't clean car when I had paid for service/had to pay to get out of car park still and other staff pretended they didn't work for maple manor so they didn't have to help. doesn't reflect well on holidayextras partnering with these. complaint dept were helpful in the end… Read Full Review
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“Impossible to get hold of”
Written on: 24/08/2016 by Abi10 (3 reviews written)
I booked online a couple of months in advance for the Sat-Sun (1night) and it cost me £37. Then on the day of my trip I saw my parking was only for the Saturday. I normally triple check my booking but I appreciate this could have been human error so I called up to extend my booking and pay the extra. I got through to a voicemail saying it's opening hours were Mon-Fri and to call holiday extras instead, which I did. They too had a number which was only available Mon-Fri. As my booking said… Read Full Review
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“Wish I'd read these reviews!”
Written on: 16/06/2016
Wish I'd read these reviews! Just tried to cancel my parking as I found going via the Heathrow website it was half the price for a better service and couldn't. The small print says you're only allowed to cancel up to midnight, two days before you go, even if you take out the cancellation waiver. What was the point of paying £1.49 for a cancellation waiver if I couldn't cancel! Phoned customer service and although she was nice, she was "computer says no". She wouldn't refund even half the… Read Full Review
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“rip off company”
Written on: 11/09/2015 by pepper401 (1 review written)
Booked parking at Quickpark at Dublin airport thought i was in Quickpark site so booked I did not realise prices were in sterling until it was too late I didnt mind as according to their site if I saw it cheaper i would get a full refund Quick park site was 40% cheaper so i sent all the details and photo of advert This did not qualify as it was in euros As you can see from other reviews this company is rotten and is preying on people just reading their advert It says it is up to 25% cheaper… Read Full Review
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“Poor customer service”
Written on: 08/09/2015 by 9Olson (1 review written)
Be very careful using this service. I booked airport parking at Newcastle and the find it for free is a total RUBBISH and very misleading. I found the product cheaper from aph and they would not refund as they said was discounted hey ho FIND IT CHEAPER RUBBISH USE APH MUCH BETTER AND VERY HELPFUL STAFF WILL NOT BE USING HOLIDAY EXTRAS AGAIN AS THIS HAPPENED WITH ANOTHER MEMBER OF STAFF I WORK WITH STAY CLEAR !… Read Full Review
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“DO NOT USE unless you want to pay "EXTRA " TOTAL RIPOFF ”
Written on: 16/07/2015 by Tootsfeaver (1 review written)
To be fair all went well with booking and parking at long term parking at Luton but arriving back we had to pay £21.00 due to outstanding payment????? To get out of Carpark and no idea why as within the times ....and dates were correct. So it is a ripoff and 2 cars behind had the same problem so if you get a deal make sure you have money for EXTRAS emailed and rang them but no one has got back to me so I won't be using them again for sure… Read Full Review
Kiera2007's Response to Tootsfeaver's Review
Written on: 08/09/2015
Im glad its not just happening at Newcastle airport I wouldn't use them I think everyone should be very wary booking with this company and make other customers aware that they are ripping people off not vey good reviews wish I had of looked on here first
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“Gatwick Parking Trick”
Written on: 14/06/2015 by Jonquinn (1 review written)
When you book they do not tell you until you have paid that despite ticking the NORTH box the parking is in the SOUTH car park - just what you want after an overnight flight. Costs you £3.50 to cancel a useles booking as they have not advised you of this - trading standards here I come… Read Full Review
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“Avoiddddddd!!!!!!”
Written on: 07/04/2015 by Becali (1 review written)
Brand new BMW 7 series scratched when it was returned, they said we handed it in like that which was not true. So we ended up paying 135£ for the parking and another 2000£ for the scratches!!!!!… Read Full Review
Kscglobal's Response to Becali's Review
Written on: 13/08/2016
At least they responded to you Despite emails to CEO they just ignored it They scratched my X6 and it cost me 3000 dollars I am not sure there contracted drivers are even qualified to drive in UK as their contractor refused to validate Their contractor was Maple Manor
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“Previously good but failed us this time”
Written on: 24/02/2015 by daib (3 reviews written)
We booked the Airport Inn at Gatwick with parking as we have done many times before with Holiday Extras. When we arrived this time the hotel had no knowledge of our booking. The hotel phoned Holiday Extras who admitted that the confirmed booking with the Britannia Hotals group had never been confirmed. The hotel were very helpful and everything was sorted but when Holiday Extras says you have a Confirmed Booking by email it may not actually have been confirmed as they use faxes to book hotels… Read Full Review
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“Beware”
Written on: 06/02/2015 by Babyfacedassasin (1 review written)
Made booking, paid in advance and realised afterwards that I had booked a day short. My fault. Holiday extras reminded me of this and left me to try and sort with Airport direct to my cost. Booked out of loyalty even though could have got same deal through work. My fault but not impressed with attitude. … Read Full Review
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“Will not use again”
Written on: 15/01/2015
We booked parking at Sheraton hotel Heathrow and an overnight stay on return from our holiday to Australia and Hong Kong through Holiday Extras.There was no sign of our booking when we turned up to leave the car on 18 Dec but the staff at hotel were very helpful and thought confirmation may have been delayed although we payed for everything a number of weeks in advance. Luckily I had a receipt so we left the car. On our return (13 Jan) there was still no sign of our booking in the hotel system… Read Full Review
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“WORST SERVICE EVER AVOID AVOID AVOID”
Written on: 07/01/2015 by Julesv4 (1 review written)
I booked with Holiday Extras for a one week Meet & Greet Valet Service at Stansted Airport Dec 21st through to Dec 28th. Absolute chaos of a company to deal with. My flight from Egypt back to Stansted landed at 01.30 AM and I proceeded to go to collect my car to be told it was still in the long stay car park 4 miles away. There solution as they were short staffed was for me to go get it myself! Management on duty would not come and see anybody in the office waiting and I was then told to get… Read Full Review
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Cazza1942's Comment
Written on: 08/09/2015
Snap happened to me 2