Holiday Extras - www.holidayextras.com

I used Car Park 2 @ BHX. I prefer it as is convenient for the terminal, secure and under cover and readily found.

Car park close to airport, regular buses to take you to the airport terminal quickly. On arrival really struggled to find a parking space. Finally found one and got on a shuttle bus which dropped us off right at the terminal. Upon return we were delayed under 2 hours, when leaving the car park in the very early hours we were charged a u further £15. In the car park small print it says up to 6 hours charged at their discretion. The person at Jet Parks must have been having a bad day because they wouldn't refund us the £15 despite the guy at Holiday Extras trying for us.

Well we have used maple parking a few times over the past few years this will be our last. We did everything they asked phoned as soon as we got our bags your car will be 10 minutes sir they replied ?!!! After waiting 20 minutes in there car park, I phoned again, sorry sir it will be there in 2 minutes. Waited another 10 minutes phoned again, it’s on its way oh wait I think it’s there was the response. We where standing next to the little booth where the maple parking staff were no one asked what we were waiting for we did ask the men in the booth so then we ask again it’s in the car park somewhere was his reply, this was the same man we had asked before??? So we walked around and found the car then went back and got the key. So our 10 minutes ended up being around 40 whoever brought the car into the car park should have told us it was there, during this process I had heard the staff laughing at requests for from frustrated customers asking about their cars as they walked away saying to each other that’s maple parking, if staff act like this in earshot of customers I really don’t think they care about their job!!!!!

Awful signage around the airport roads. You don’t tell customers to look for “D&G” so we missed the only sign we saw on our second circuit. The walk to terminal 2 is 20 mins but the lifts coming back to terminal one don’t relate to the key collection instructions. It’s not clear that you need to get a bus from terminal 1 to D&G, and the bus stops don’t have electronic signage to tell you when the bus will arrive. Won’t use this again

We always use the silver zone at Bristol as the service is excellent. Staff are always very helpful and on hand with any problems with checking in. The bus service is good but sometimes frustrating when passengers don't use the luggage racks and fill the standing space with their suitcases, perhaps removing the racks and giving more standing room. Otherwise an excellent service.

Poor service, there was no hot food. Even though I paid for the food. No alternatives was given.

Park your own car, keep your keys, load your luggage into the transfer bus for a super fast and stress free short ride to the airport. Staff are super helpful and pleasant to deal with. On your return, collect your luggage from baggage reclaim and call ahead to notify your return and by the time you get to the bus stop - your return transfer is either waiting for you or will arrive shortly to take you back to your car. Couldn’t be easier!! We are repeat customers and will most definitely use again - every time!

I have used Holiday Extras several times, and the last time it was exceptional. On returning from holiday I noticed my car window had been taped up and made secure. I don’t know why it was open but someone kindly sorted it out. I will most certainly use them again

On arrival at LBA the postcode provided did not take us to the Long stay car park but to the drop off area. When we got to the car park the vehicle reg was not recognised & the code took about 4 attempts to scan. On leaving the car park, the vehicle reg was again not recognised & the machine told me I needed to pay £60.00! On speaking to someone, via the intercom, the code was initially not recognised, until she asked if it was HOLIDAY EXTRAS. She was then able to confirm I had paid & the barrier was raised. Not the best car park experience!