Santander Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
8% of users recommend this
Click here if this is your business
  • Ease of Use

  • Customer Service

  • Value For Money

Summary

Grupo Santander are the second largest bank in Europe. Amongst others, they are owners of Abbey, Alliance and Leicester, Bradford and Bingley and are major F1 sponsors.

In 2010 Santander will be renaming the British banks and building societies it owns as Santander.


? Ask our helpful community of experts about this product or company
Santander - Ask a question now

Media Gallery for Santander

Santander
Santander
Santander
Santander

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“FANTASTIC BANK”

Written on: 09/04/2020 by firebyrd (74 reviews written)

I went into Santander Stockport today and as always I was greeted with a warm welcome and again as always, the counter staff were friendly and helpful nothing is ever to much trouble for them everything done with a genuine smile not fake. It seems people only put reviews on when things go wrong so let's have some when things go right and get positive as well as negative reviews instead of it being onesided all the time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Beware: bizarre exchange rate in wire transfer”

Written on: 28/01/2020 by Cierrar64 (1 review written)

On January 3rd, 2020 we transferred USD$ from Guatemala to an account at Santander Bank Polska S.A. The transfer was from the US Dollar account to Euro account so there was only one currency conversion. The Santander Bank Polska S.A. applied an incorrect exchange rate. Instead of 0.9 it used 0.83. As a result 600 USD$ was lost in the transaction. We discovered the error and asked the bank to adjust the amount. In response we were told that “complaints are dealt with as soon as possible (…)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“AVOID THIS BANK”

Written on: 21/01/2020 by EliezerDaniel340 (1 review written)

Worst customer service I have ever received in my entire life. A bunch of incompetent losers who are for some reason unable to do as much as send me a new card after the old one expired (ordered 3 of them never arrived to my address although verified with them 3 times and its not a communal mailbox/one of them arrived to a random branch I don't have easy access to, and one of them arrived to my old branch & when I got there it wasn't there - btw still don't have the card as of this moment 3… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unable to close checking account.”

Written on: 16/01/2020

Unable to close checking account without incurring $35.00 overdraft fees for overdraft protection with a zero balance. If you don't disable the overdraft protection on the closed checking account will you will incur $12.00 sweep fee, to pay for the $35.00 overdraft fee… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Santander Customer Service ? Hiding behind the Ts &Cs.”

Written on: 23/08/2019 by DavidSmith1212 (2 reviews written)

I have had an account with Santander for a number of years which had my savings of £20,000 plus as it returned 1.5% interest as long as I fulfilled a couple of conditions. Unknown to me one of the direct debits needed had expired which meant I was receiving nothing at all in fact I was paying Santander a monthly fee of £5 use my money. I called them today and explained that the company that I had the DD with didn't know why the DD had expired and Santander also said they didn't know why it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 3 0
★★☆☆☆

“ARCHAIC SYSTEM OF BANKING”

Written on: 30/07/2019 by Duckworthnk351 (1 review written)

Had to call customer service more than 3 times for the same issue. Most of the time I was put on a long hold. All I wanted to do was to change my address to my current one. I could not get that done online so they said I had to fill a change of address form and send the copy via mail. The back and forth for this simple issue was a bit more than necessary. I am still unclear as to whether or not my new address has been updated by the bank because one minute they say my address has been updated… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★★★★★

“Great rate with friendly and efficient service”

Written on: 07/05/2019 by honest_and_true (2 reviews written)

As I bank with Santander I applied for a personal loan today via a phone call (0800 number). I spoke to the person I dealt with who was extremely helpful, professional and personable. She walked me through the process using a very helpful screen sharing app., ensuring that I fully understood each step of the way. Overall it took around 20-30 minutes before the loan was approved, with no surprises or problems. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★☆☆☆

“business banking security inefficiency, ”

Written on: 11/01/2019 by Brayden254 (1 review written)

Yes, I understand that banks need to be vigilant about security. But when a bank is so poor at communicating within a department that business payments are indefinitely stalled and online access to business banking is indefinitely denied, until the customer calls up again and AGAIN and AGAIN to check what the hell is going on with access their own business bank account... to be greeted with 'the bank is always right' arrogant attitude from customer service, then it's time to take each and every… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Worse - Racist - Antimuslim”

Written on: 18/11/2018 by MariahHumphrey (1 review written)

I have account with santander and without any reason, bank staff resetting my online details. I always enter details correctly. When I make phone call, I got abuse and receive antimuslim comments from staff members. I have to pay my bills and other direct debit using my account but all I receive is stress, tension and abuse from staff. I am disabled muslim person in UK and I am being treated like I am criminal. I was unable to make payment to a loan installment and which as result, the lender… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★☆

“hard times ”

Written on: 12/10/2018 by 41Bowers (1 review written)

a couple weeks ago my car window got smashed and I had to over drawer my acct to pay for it. I have two children and didn't have any money. I been having a hard time caughting up with bill since I over drawer my acct, my check have been coming in and paying off the past due. this week my check came is and there was only 20$ left so I called the bank to see if she could refund some of the charges. the women on the phone was so nice she refunded 70$ so I could get by for the rest of the week she… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Santander ..... mired in a catalogue of inefficiency!”

Written on: 06/05/2018

Having been a customer of Santander in its previous incarnations of Abbey National, then Abbey and now Santander for 32 YEARS and a 'Select' customer for 4 YEARS, I feel as if a personal crusade has been waged against me in 2018. It started with my resurrecting my 123 Credit Card activity since, for 4 months, I had taken advantage of a free credit period card with another provider. No problem in their accepting the restarted charges to my card. However, they had thoughtfully cancelled my Full… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Unlawful charges and pseudo ‘bot’ customer non service”

Written on: 12/02/2018 by Missnix66 (3 reviews written)

Unless you are incredibly purile about your finances ,or rich , avoid Santander. One slight oversight could cost hundreds in charges. They will let payments go through even though they are unusual, where as other banks won’t, because it’s a means of profiteering. A lot of the charges are unlawful. And they don’t tell you about the charges until they’ve imposed them and then they stick more on top. I don’t clAss myself as poor and I’m pretty switched on but I’ve fallen foul of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Won’t let me have my money AGAIN”

Written on: 25/01/2018 by dzVaughan485 (1 review written)

Santander seem to think they can block transactions because I have made a few purchases on my card. They have just refused a transaction even though I have more than ten times the amount in my account and I didn’t even get the chance to fill in the verification. They have done this several times now and they don’t text immediately. You are invited to call a number when the transaction fails but then you are on hold for ages and it’s really hard to find out how to contact them via… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible security for the customer.”

Written on: 13/01/2018

Dropped into Kilburn branch to check if a payment had come in and was presented with a statement of recent transactions. Payment was there but I noticed another transaction of £95.00 that I had not made. It turned out that a booking I made and payed for at a hotel had been duplicated or charged again to my card. Apparently done by the hotel or the website booking.com. They would not cancel my card and investigate the matter at the desk and was unable to do so over the phone because I didnt… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible ”

Written on: 30/11/2017 by Miraclep134 (1 review written)

Very terrible Bank. Avoid it completely. I went to a Branch in London at: 450 Bethnal Green Road, London. It was very smelly and also staff at from desk and Manager seemed very rude and horrible towards customers. The floor was very very messy too. The nails of a worker there were also very dirty serving when she gave me a Receipt. The staff didn’t show any consideration for customers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“INCOMPETENT EMPLOYEES AND DISHONEST PRACTICES”

Written on: 18/11/2017 by Headwi64 (1 review written)

Be careful and CHECK EVERYTHING you do with this bank. After having issues getting payments applied to a home equity loan in an timely manner (such as they receive my payment two days before the due date but it doesn't get posted until 5 days later thus causing overdrafts and insufficient fund charges), I decided I had had enough and I had the funds to completely pay off the loan. I went to branch for the payoff, presented a check for the amount I was given. The check was presented in the full… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“This is the worst bank for customer service and time...”

Written on: 18/11/2017 by Shoemakernu21 (1 review written)

I have been with this bank for more than 20 years when it was called Abbey National and it was a great bank. As a customer of Santander I am so dissaipointed in there rude customer service agents. I did not receive my bank statement for over six months and after calling and speaking to agent after agent. Erred The problem never got resolved and I have not received statement even today 1 year on. They have been sending to the wrong address all this time now I am face with same issue after… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Santander Treated Me Like a Fraudster”

Written on: 21/10/2017 by jasoncooke93 (60 reviews written)

Went to view a car and made a small deposit via the Santander mobile app. Step 1 complete. Returned a day later to pay the balance and collect the car. Step 2 EPIC FAIL. Santander locked my account and mobile app, I was 50 miles from home. As part of their "fraud prevention" process, when your account is locked they immediately phone you to confirm the attempted payment. But they phone your landline assuming your mobile phone has been stolen. After 12 hours, 10 (TEN) phone calls, 2 emails… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“customer service,you are joking.”

Written on: 11/10/2017 by JamarMcFarland (1 review written)

Tried phoning Santander customer service today on two occasions.On both occasions waited well over 20 minutes and kept being told by a recorded voice to keep waiting as they were busy and would be with me soon. Was trying to get into my account on line as it would not recognise my ID and eventually got through on my third attempt but was unsuccessful as they required more security questions than an application to become the next Pope.It has to be the most painful experience of a Customer… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Incompetent”

Written on: 05/10/2017 by Jaylee17 (1 review written)

Incompetent and they couldn't care less for personal customers. I did once have a mortgage with them and when I tried to switch my bank A/C too, they couldn't find my address, and thought I lived in a flat, when the mortgage was on a bungalow. Consequently, I wasn't allow to switch my bank A/C to them - THANK GOODNESS! So they provided me with a mortgage on a non-existent property! Fortunately, when it came to redeeming it, everything went through fine… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview