Santander Reviews

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Summary

Grupo Santander are the second largest bank in Europe. Amongst others, they are owners of Abbey, Alliance and Leicester, Bradford and Bingley and are major F1 sponsors.

In 2010 Santander will be renaming the British banks and building societies it owns as Santander.


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Latest Reviews

★☆☆☆☆

“Santander’s core values are incompetence, inefficiency.”

Written on: 24/04/2022 by 293Welsh (1 review written)

Santander’s core values of incompetence, inefficiency and unhelpfulness (current Santander Trust Pilot rating 1.4 out of 5) are followed to the letter by their Stratford branch. In November 2021 I had to travel across London to the Stratford branch of Santander to meet with a bank representative in person (first available local in person appointment was three months wait, February 2022), allowing them to check in my presence, copy and then file all the documents for my Parent’s LPA. They… Read Full Review

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★☆☆☆☆

“CUSTOMER CARE; NIL”

Written on: 18/01/2022 by Norelle5 (1 review written)

I HAD COVID WITH DELAYED SICK PAY AND PHONING SANTANDER IS ALWAYS A LONG AND ARDUOUS TASK. I WAITED AND LISTENED TO AWFUL MUSIC ON SHORT LOOP FOR 1hr 35mins TO GET CALL PUT THROUGH FOR WHICH THEY ARE UNREPENTANT.. DESPITE AMENDING MY DIRECT DEBIT INSTRUCTIONS ONLINE TO TAKE THE MINIMUM AMOUNT THIS WAS IGNORED AND SANTANDER TOOK THE USUAL OVERPAYMENT AMOUNT INSTEAD. SO IF YOU WANT TO CHANGE THE DIRECT DEBIT AMOUNT ONLINE APPARENTLY IT TAKES TWO CYCLES/MONTHS FOR THIS TO BE IMPLEMENTED… Read Full Review

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★☆☆☆☆

“2 months wrangling and STILL cannot update phone number”

Written on: 04/05/2021 by Angel461 (1 review written)

Obviously, without an updated phone number, you cannot login to Santander UK perosnal banking, either to update the number yourself or to answer the rigidly inflexible security question about latest transaction, which you can't answer because you can't log in to actually see the latest transaction. Catch22 in spades! Been struggling, and failing to get these blaggers to change my phone number since January 19th, more intensively over the last 2 months. Tried phone calls, feedback forms… Read Full Review

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★★★★★

“FANTASTIC BANK”

Written on: 09/04/2020 by firebyrd (74 reviews written)

I went into Santander Stockport today and as always I was greeted with a warm welcome and again as always, the counter staff were friendly and helpful nothing is ever to much trouble for them everything done with a genuine smile not fake. It seems people only put reviews on when things go wrong so let's have some when things go right and get positive as well as negative reviews instead of it being onesided all the time… Read Full Review

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★☆☆☆☆

“Beware: bizarre exchange rate in wire transfer”

Written on: 28/01/2020 by Cierrar64 (1 review written)

On January 3rd, 2020 we transferred USD$ from Guatemala to an account at Santander Bank Polska S.A. The transfer was from the US Dollar account to Euro account so there was only one currency conversion. The Santander Bank Polska S.A. applied an incorrect exchange rate. Instead of 0.9 it used 0.83. As a result 600 USD$ was lost in the transaction. We discovered the error and asked the bank to adjust the amount. In response we were told that “complaints are dealt with as soon as possible (…)… Read Full Review

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★☆☆☆☆

“AVOID THIS BANK”

Written on: 21/01/2020 by EliezerDaniel340 (1 review written)

Worst customer service I have ever received in my entire life. A bunch of incompetent losers who are for some reason unable to do as much as send me a new card after the old one expired (ordered 3 of them never arrived to my address although verified with them 3 times and its not a communal mailbox/one of them arrived to a random branch I don't have easy access to, and one of them arrived to my old branch & when I got there it wasn't there - btw still don't have the card as of this moment 3… Read Full Review

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★☆☆☆☆

“Unable to close checking account.”

Written on: 16/01/2020

Unable to close checking account without incurring $35.00 overdraft fees for overdraft protection with a zero balance. If you don't disable the overdraft protection on the closed checking account will you will incur $12.00 sweep fee, to pay for the $35.00 overdraft fee… Read Full Review

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★☆☆☆☆

“Santander Customer Service ? Hiding behind the Ts &Cs.”

Written on: 23/08/2019 by DavidSmith1212 (2 reviews written)

I have had an account with Santander for a number of years which had my savings of £20,000 plus as it returned 1.5% interest as long as I fulfilled a couple of conditions. Unknown to me one of the direct debits needed had expired which meant I was receiving nothing at all in fact I was paying Santander a monthly fee of £5 use my money. I called them today and explained that the company that I had the DD with didn't know why the DD had expired and Santander also said they didn't know why it… Read Full Review

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★★☆☆☆

“ARCHAIC SYSTEM OF BANKING”

Written on: 30/07/2019 by Duckworthnk351 (1 review written)

Had to call customer service more than 3 times for the same issue. Most of the time I was put on a long hold. All I wanted to do was to change my address to my current one. I could not get that done online so they said I had to fill a change of address form and send the copy via mail. The back and forth for this simple issue was a bit more than necessary. I am still unclear as to whether or not my new address has been updated by the bank because one minute they say my address has been updated… Read Full Review

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★★★★★

“Great rate with friendly and efficient service”

Written on: 07/05/2019 by honest_and_true (2 reviews written)

As I bank with Santander I applied for a personal loan today via a phone call (0800 number). I spoke to the person I dealt with who was extremely helpful, professional and personable. She walked me through the process using a very helpful screen sharing app., ensuring that I fully understood each step of the way. Overall it took around 20-30 minutes before the loan was approved, with no surprises or problems. … Read Full Review

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★★☆☆☆

“business banking security inefficiency, ”

Written on: 11/01/2019 by Brayden254 (1 review written)

Yes, I understand that banks need to be vigilant about security. But when a bank is so poor at communicating within a department that business payments are indefinitely stalled and online access to business banking is indefinitely denied, until the customer calls up again and AGAIN and AGAIN to check what the hell is going on with access their own business bank account... to be greeted with 'the bank is always right' arrogant attitude from customer service, then it's time to take each and every… Read Full Review

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★☆☆☆☆

“Worse - Racist - Antimuslim”

Written on: 18/11/2018 by MariahHumphrey (1 review written)

I have account with santander and without any reason, bank staff resetting my online details. I always enter details correctly. When I make phone call, I got abuse and receive antimuslim comments from staff members. I have to pay my bills and other direct debit using my account but all I receive is stress, tension and abuse from staff. I am disabled muslim person in UK and I am being treated like I am criminal. I was unable to make payment to a loan installment and which as result, the lender… Read Full Review

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★★★★☆

“hard times ”

Written on: 12/10/2018 by 41Bowers (1 review written)

a couple weeks ago my car window got smashed and I had to over drawer my acct to pay for it. I have two children and didn't have any money. I been having a hard time caughting up with bill since I over drawer my acct, my check have been coming in and paying off the past due. this week my check came is and there was only 20$ left so I called the bank to see if she could refund some of the charges. the women on the phone was so nice she refunded 70$ so I could get by for the rest of the week she… Read Full Review

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★☆☆☆☆

“Santander ..... mired in a catalogue of inefficiency!”

Written on: 06/05/2018

Having been a customer of Santander in its previous incarnations of Abbey National, then Abbey and now Santander for 32 YEARS and a 'Select' customer for 4 YEARS, I feel as if a personal crusade has been waged against me in 2018. It started with my resurrecting my 123 Credit Card activity since, for 4 months, I had taken advantage of a free credit period card with another provider. No problem in their accepting the restarted charges to my card. However, they had thoughtfully cancelled my Full… Read Full Review

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★☆☆☆☆

“Unlawful charges and pseudo ‘bot’ customer non service”

Written on: 12/02/2018 by Missnix66 (3 reviews written)

Unless you are incredibly purile about your finances ,or rich , avoid Santander. One slight oversight could cost hundreds in charges. They will let payments go through even though they are unusual, where as other banks won’t, because it’s a means of profiteering. A lot of the charges are unlawful. And they don’t tell you about the charges until they’ve imposed them and then they stick more on top. I don’t clAss myself as poor and I’m pretty switched on but I’ve fallen foul of… Read Full Review

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★☆☆☆☆

“Won’t let me have my money AGAIN”

Written on: 25/01/2018 by dzVaughan485 (1 review written)

Santander seem to think they can block transactions because I have made a few purchases on my card. They have just refused a transaction even though I have more than ten times the amount in my account and I didn’t even get the chance to fill in the verification. They have done this several times now and they don’t text immediately. You are invited to call a number when the transaction fails but then you are on hold for ages and it’s really hard to find out how to contact them via… Read Full Review

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★☆☆☆☆

“Terrible security for the customer.”

Written on: 13/01/2018

Dropped into Kilburn branch to check if a payment had come in and was presented with a statement of recent transactions. Payment was there but I noticed another transaction of £95.00 that I had not made. It turned out that a booking I made and payed for at a hotel had been duplicated or charged again to my card. Apparently done by the hotel or the website booking.com. They would not cancel my card and investigate the matter at the desk and was unable to do so over the phone because I didnt… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 30/11/2017 by Miraclep134 (1 review written)

Very terrible Bank. Avoid it completely. I went to a Branch in London at: 450 Bethnal Green Road, London. It was very smelly and also staff at from desk and Manager seemed very rude and horrible towards customers. The floor was very very messy too. The nails of a worker there were also very dirty serving when she gave me a Receipt. The staff didn’t show any consideration for customers… Read Full Review

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★☆☆☆☆

“INCOMPETENT EMPLOYEES AND DISHONEST PRACTICES”

Written on: 18/11/2017 by Headwi64 (1 review written)

Be careful and CHECK EVERYTHING you do with this bank. After having issues getting payments applied to a home equity loan in an timely manner (such as they receive my payment two days before the due date but it doesn't get posted until 5 days later thus causing overdrafts and insufficient fund charges), I decided I had had enough and I had the funds to completely pay off the loan. I went to branch for the payoff, presented a check for the amount I was given. The check was presented in the full… Read Full Review

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★☆☆☆☆

“This is the worst bank for customer service and time...”

Written on: 18/11/2017 by Shoemakernu21 (1 review written)

I have been with this bank for more than 20 years when it was called Abbey National and it was a great bank. As a customer of Santander I am so dissaipointed in there rude customer service agents. I did not receive my bank statement for over six months and after calling and speaking to agent after agent. Erred The problem never got resolved and I have not received statement even today 1 year on. They have been sending to the wrong address all this time now I am face with same issue after… Read Full Review

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