Santander Reviews

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Summary

Grupo Santander are the second largest bank in Europe. Amongst others, they are owners of Abbey, Alliance and Leicester, Bradford and Bingley and are major F1 sponsors.

In 2010 Santander will be renaming the British banks and building societies it owns as Santander.


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Latest Reviews

★☆☆☆☆

“Hopeless customer service.Not fit for purpose.”

Written on: 18/01/2019 by Dowling155 (1 review written)

Having spent ages to get through to Santander Uk Customer Service I eventually got through after several attempts and a wait of well over 20 minutes. The guy on the other end asked me a series of security questions one of which did not have an answer. Wanted to know a number on the reverse of my Cash Isa cash card. THERE IS NO SUCH NUMBER PRINTED ON THE REVERSE OF THIS TYPE OF CARD.... He then told me I had failed the Security Questions. He then said I could book a call back which would take… Read Full Review

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★★☆☆☆

“business banking security inefficiency, ”

Written on: 11/01/2019 by Brayden254 (1 review written)

Yes, I understand that banks need to be vigilant about security. But when a bank is so poor at communicating within a department that business payments are indefinitely stalled and online access to business banking is indefinitely denied, until the customer calls up again and AGAIN and AGAIN to check what the hell is going on with access their own business bank account... to be greeted with 'the bank is always right' arrogant attitude from customer service, then it's time to take each and every… Read Full Review

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★☆☆☆☆

“Worse - Racist - Antimuslim”

Written on: 18/11/2018 by MariahHumphrey (1 review written)

I have account with santander and without any reason, bank staff resetting my online details. I always enter details correctly. When I make phone call, I got abuse and receive antimuslim comments from staff members. I have to pay my bills and other direct debit using my account but all I receive is stress, tension and abuse from staff. I am disabled muslim person in UK and I am being treated like I am criminal. I was unable to make payment to a loan installment and which as result, the lender… Read Full Review

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★★★★☆

“hard times ”

Written on: 12/10/2018 by 41Bowers (1 review written)

a couple weeks ago my car window got smashed and I had to over drawer my acct to pay for it. I have two children and didn't have any money. I been having a hard time caughting up with bill since I over drawer my acct, my check have been coming in and paying off the past due. this week my check came is and there was only 20$ left so I called the bank to see if she could refund some of the charges. the women on the phone was so nice she refunded 70$ so I could get by for the rest of the week she… Read Full Review

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★☆☆☆☆

“Santander ..... mired in a catalogue of inefficiency!”

Written on: 06/05/2018

Having been a customer of Santander in its previous incarnations of Abbey National, then Abbey and now Santander for 32 YEARS and a 'Select' customer for 4 YEARS, I feel as if a personal crusade has been waged against me in 2018. It started with my resurrecting my 123 Credit Card activity since, for 4 months, I had taken advantage of a free credit period card with another provider. No problem in their accepting the restarted charges to my card. However, they had thoughtfully cancelled my Full… Read Full Review

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★☆☆☆☆

“Unlawful charges and pseudo ‘bot’ customer non service”

Written on: 12/02/2018 by Missnix66 (3 reviews written)

Unless you are incredibly purile about your finances ,or rich , avoid Santander. One slight oversight could cost hundreds in charges. They will let payments go through even though they are unusual, where as other banks won’t, because it’s a means of profiteering. A lot of the charges are unlawful. And they don’t tell you about the charges until they’ve imposed them and then they stick more on top. I don’t clAss myself as poor and I’m pretty switched on but I’ve fallen foul of… Read Full Review

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★☆☆☆☆

“Won’t let me have my money AGAIN”

Written on: 25/01/2018 by dzVaughan485 (1 review written)

Santander seem to think they can block transactions because I have made a few purchases on my card. They have just refused a transaction even though I have more than ten times the amount in my account and I didn’t even get the chance to fill in the verification. They have done this several times now and they don’t text immediately. You are invited to call a number when the transaction fails but then you are on hold for ages and it’s really hard to find out how to contact them via… Read Full Review

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★☆☆☆☆

“Terrible security for the customer.”

Written on: 13/01/2018

Dropped into Kilburn branch to check if a payment had come in and was presented with a statement of recent transactions. Payment was there but I noticed another transaction of £95.00 that I had not made. It turned out that a booking I made and payed for at a hotel had been duplicated or charged again to my card. Apparently done by the hotel or the website booking.com. They would not cancel my card and investigate the matter at the desk and was unable to do so over the phone because I didnt… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 30/11/2017 by Miraclep134 (1 review written)

Very terrible Bank. Avoid it completely. I went to a Branch in London at: 450 Bethnal Green Road, London. It was very smelly and also staff at from desk and Manager seemed very rude and horrible towards customers. The floor was very very messy too. The nails of a worker there were also very dirty serving when she gave me a Receipt. The staff didn’t show any consideration for customers… Read Full Review

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★☆☆☆☆

“INCOMPETENT EMPLOYEES AND DISHONEST PRACTICES”

Written on: 18/11/2017 by Headwi64 (1 review written)

Be careful and CHECK EVERYTHING you do with this bank. After having issues getting payments applied to a home equity loan in an timely manner (such as they receive my payment two days before the due date but it doesn't get posted until 5 days later thus causing overdrafts and insufficient fund charges), I decided I had had enough and I had the funds to completely pay off the loan. I went to branch for the payoff, presented a check for the amount I was given. The check was presented in the full… Read Full Review

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★☆☆☆☆

“This is the worst bank for customer service and time...”

Written on: 18/11/2017 by Shoemakernu21 (1 review written)

I have been with this bank for more than 20 years when it was called Abbey National and it was a great bank. As a customer of Santander I am so dissaipointed in there rude customer service agents. I did not receive my bank statement for over six months and after calling and speaking to agent after agent. Erred The problem never got resolved and I have not received statement even today 1 year on. They have been sending to the wrong address all this time now I am face with same issue after… Read Full Review

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★☆☆☆☆

“Santander Treated Me Like a Fraudster”

Written on: 21/10/2017 by jasoncooke93 (59 reviews written)

Went to view a car and made a small deposit via the Santander mobile app. Step 1 complete. Returned a day later to pay the balance and collect the car. Step 2 EPIC FAIL. Santander locked my account and mobile app, I was 50 miles from home. As part of their "fraud prevention" process, when your account is locked they immediately phone you to confirm the attempted payment. But they phone your landline assuming your mobile phone has been stolen. After 12 hours, 10 (TEN) phone calls, 2 emails… Read Full Review

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★☆☆☆☆

“customer service,you are joking.”

Written on: 11/10/2017 by JamarMcFarland (1 review written)

Tried phoning Santander customer service today on two occasions.On both occasions waited well over 20 minutes and kept being told by a recorded voice to keep waiting as they were busy and would be with me soon. Was trying to get into my account on line as it would not recognise my ID and eventually got through on my third attempt but was unsuccessful as they required more security questions than an application to become the next Pope.It has to be the most painful experience of a Customer… Read Full Review

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★☆☆☆☆

“Incompetent”

Written on: 05/10/2017 by Jaylee17 (1 review written)

Incompetent and they couldn't care less for personal customers. I did once have a mortgage with them and when I tried to switch my bank A/C too, they couldn't find my address, and thought I lived in a flat, when the mortgage was on a bungalow. Consequently, I wasn't allow to switch my bank A/C to them - THANK GOODNESS! So they provided me with a mortgage on a non-existent property! Fortunately, when it came to redeeming it, everything went through fine… Read Full Review

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★☆☆☆☆

“Find another bank.”

Written on: 15/09/2017 by Selinar62 (1 review written)

The absolute worst customer service of any bank I have dealt with on a loan. They do not care about their customers and treat them very poorly. If you have the option for another bank, DO NOT USE THIS ONE!… Read Full Review

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★★★★★

“Fulham branch. .... high level customer service”

Written on: 17/08/2017 by 141Mason (1 review written)

I find santander on line service not that good. However on 2 occasions this week I visited Fulham branch to sort out a transfer and help someone open new account. Both occasions the same team member dealt with me....Alberto Santolin. Very proactive and efficient. Explains things clearly. Don't normally write reviews but genuinely impressed with this level of customer service … Read Full Review

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★★★★★

“Branch is great but online service was poor.”

Written on: 28/07/2017 by lolamola (3 reviews written)

I have been with Santander for a long time now and have always been really pleased with the service received in the Borehamwood branch. The staff at this branch are always happy to help and on my most recent visit a member of their staff  was exceptional in customer service and resolved all the issues. However, the need for this visit to my local branch was necessary because of the terrible service I had received from the online staff. They were not interested in dealing with my problem which… Read Full Review

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★☆☆☆☆

“appointment to open bank account”

Written on: 20/07/2017 by 500Gibson (1 review written)

Booked an appointment at the Braintree branch for 1400hrs on 18/07/17.At the front desk just over aweek ago.turned up at 1350.Was told to take a seat.Ten minites later we were informed they had no record of our appointment.WASTE of a day.quite frightening can not get the basics right… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 04/07/2017 by geekxox (2 reviews written)

All my family members bank with Santander and recently my Grandparents, aged 70, went into Santander to request them to take care of a bank transfer for them in order to purchase a car. The cashier took the paperwork, inputted a sort code and account number on to the screen, and then turned the screen and asked my Grandparents to confirm the details were correct. They were not able to do this as they didn't have the paperwork in front of them, the cashier did, therefore my Grandparents replied… Read Full Review

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★☆☆☆☆

“Shocking service”

Written on: 02/06/2017 by Stokes393 (1 review written)

I have banked with Santander for over 8 years now and up until now I have had no problems other than ridiculous charges for overdrafts, unpaid DD etc. which to be fair, partly my own fault. However when you have a large sum of money due in (£15000) which would sort your financial situation out and stop the charges you would think your bank would help you out but they haven't. For months we have been trying to get this money in our bank and have presumed that its always been the senders fault… Read Full Review

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