Fireplaces Are Us Reviews - www.fireplacesareus.co.uk

★★★☆☆
2.9 / 5
48% of users recommend this
? Ask our helpful community of experts about this product or company
Fireplaces Are Us - www.fireplacesareus.co.uk - Ask a question now

Media Gallery for Fireplaces Are Us - www.fireplacesareus.co.uk

Fireplaces Are Us - www.fireplacesareus.co.uk
Fireplaces Are Us - www.fireplacesareus.co.uk
Fireplaces Are Us - www.fireplacesareus.co.uk
Fireplaces Are Us - www.fireplacesareus.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Promises not delivered ”

Written on: 02/01/2022 by Scottmc1974 (1 review written)

Have bought a few fireplaces from here and service has been ok. Last one I bought in August I was supposed to get a "free" chimnea, upon delivery the chimnea was not there.no big deal but annoying, I called and was told some b/s about covid and Brexit supply problems but to expect it in next fortnight. I have called a few times since and been told same story.i know it's only a cheap chimnea,but its annoying the fact they went back on the deal… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Returns is a nightmare”

Written on: 15/02/2019 by Megbonnie (1 review written)

I purchased a fire surround and cast iron fire place. The cast iron fire came with a strap and screws to secure the back brick, but no where for the screws to go into! they sent me a small tin of fire cement. The surround was rebated so the inside of the legs were 75mm away from the fire,(not explained at the showroom) as this was not suitable we decided to return the surround, we couldn't return the fire place because I had cemented in the back brick! The returns procedure is designed to put… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Beware of faulty firebacks on Solid fuel fireplaces”

Written on: 15/02/2018 by Mitchell157 (1 review written)

I purchased two fireplaces that were sold as suitable for solid fuel. Had fireplaces installed by a Hetas approved fitter. After a few months the metal fireback started to melt. Had to pay for two new firebricks and installation. Fireplaces are us refused to reimburse. I had to take the matter to small claims to get my out of pocket expenses back. I will never buy from them again. This is a real shame as this was my 3rd and 4th purchase from them but sadly my last… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“AVOID AVOID FRUStration”

Written on: 13/10/2017 by Franklin195 (1 review written)

Found BLACK marble hearth and back panel on website and as I never trust an internet image to be accurate I telephoned FRUS and explained to salesman that I wanted the 'jet black marble without any silver speckles through it and it must be black as black can be'. Simples? not for FRUS! What they sent was LIGHT GREY! Luckily I purchased with credit card and after lenghty dealings with such ignorant customer service, legally they eventually had to take their ugly product back and I… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Horrendous Customer Service ”

Written on: 08/03/2017 by gem2007 (1 review written)

I purchased two fireplace suites from Firespleacesrus. I researched my purchase and double checked the fire type and flue that would be required. Their website said it would be suitable and three different members of staff told me it would be correct and then denied ever saying it when I provided a picture of the technical information. My builders installed the fireplaces but when the gas engineer arrived he said the fire was a higher heat input than discussed and required a different flue… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“YOU HAVE BEEN WARNED”

Written on: 03/03/2017 by 302Nolan (1 review written)

DON'T GIVE THIS COMPANY YOUR MONEY APALLING CUSTOMER SERVICE… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Dodgy Free Gift Marketing”

Written on: 12/12/2016 by LilyanaNewman (1 review written)

They advertise on every page that you can choose a free Chiminea or Fire Pit if you purchased a 'Gallery Fireplace'. They encourage you to clink on the offer and put the gift in your basket, which we did. We were buying a Gallery Fire basket and went with them ahead of other retailers because of the offered gift. Our order form and delivery note both included a free Chiminea. The order arrived with no free gift, so I politely emailed them asking what had happened to it. I received an… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Threatening delivery men and worst customer service”

Written on: 10/12/2016 by bsKing47 (1 review written)

Nine months pregnant and on crutches with my OAP father - the delivery man refused to take the fireplace to my door instead rudely insisting that it be left at theend if my driveway even though the fireplace could fit sideways. Customer service manager shouted repeatedly on the phone and hung up despite me calmly informing him of the delivery conditions, no apologies. Second Customer just as unhelpful with no apology made for horrible CUSYOMER experience. Second delivery man showed up with no… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great product and fast delivery ”

Written on: 26/09/2016 by Emermc87 (1 review written)

Read the reviews after I ordered the fire and panicked because of the bad reviews. I didn't get an email to confirm so rang them and they confirmed and sent an email with my order. Then 5 days later got a call about it being delivered the next working day and then got a phone call an hour before it arrived. Great service and and great product, can't fault!! Don't let the bad reviews put you off… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“non delivery awful customer service”

Written on: 05/06/2016 by Yates95 (1 review written)

My ordered fireplace has gone missing and fireplaces r us have no idea where my fireplace is nor any interest in finding out. Their attitude is 'should turn up soon'! Not okay when u book a delivery day and take the day off work. Awful customer service. Waste of time, please go elsewhere… Read Full Review

Report this review
Was this review helpful? 1 0
★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 14/04/2016 by Geovanni3 (1 review written)

I ordered an eko 5070 gas fire from Fireplacesareus which was £430 and 7 - 14 day delivery. With a free chimenea 8 days later i get an email confirming my order, again, and saying it will be 10-14days delivery and i will be contacted by phone prior to delivery I phoned and said sureley they have that wrong and it will be delivered within the next 6 days (2 week period) Theys said no. Its not even been made yet! Will be delivered in the week after next. It wasn't. I phoned, they said it… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do not buy form them”

Written on: 10/02/2016 by apilsworth (2 reviews written)

I purchased a gas fire for £400 from their website for my elderly parents. It arrived just before Christmas and it took a few weeks to arrange for a fitter to come and remove their old fire and put in the new one. So the fire sat in it's box until the fitter came. However, he said that the depth of the fire was greater than the depth of the hole in the wall and he couldn't fit it. I spoke to Fireplacesareus and was told that as they had had it more than 14 days the would not accept a return… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Obnoxious telesales and jobsworth delivery”

Written on: 30/11/2015 by lpmq (2 reviews written)

I phoned to find out when my fire would be delivered to be asked very abruptly "when do you want it?" - Scheduled it in, but was not given a time. No time could be given the day before or even on the day I was just told they will phone an hour before they arrive - they did not. The delivery driver then arrived and refused to take it inside our house. Our only option was to refuse delivery or for him to put it in the garage which is some way away from our house. Appalling service!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Esse 1SE ”

Written on: 22/10/2015 by Michellehynes (2 reviews written)

Had great service from these guys and a great product too! they looked after me and offered sound advice, cant fault any aspect of it!!… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shocking service and way to do buisness.”

Written on: 24/08/2015 by Hutchison67 (1 review written)

After ordering my Gallery Kendal Jura-Stone Fireplace Suite, I waited for an email to let me know when it would be delivered. 10 days later I had not heard anything so decided to call them. I was told that in fact that it would be delivered that day. Fortunately I was decorating and was in. The delivery man did indeed call 30 mins before arrival. However, as with some other reviews, I was under the impression that it was a 2 man delivery and will deliver it to the house. This was far from the… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Great customer service”

Written on: 29/03/2015 by Callahanuy498 (1 review written)

Brilliant service from Fireplaces are us. Super speedy delivery, quicker than stated, also delivered to us for free on a Saturday. Fire ceramic coals were cracked on delivery and they sent out a replacement row super fast with no hesitation. Would definitely recommend them and will use again in the future… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“fireplaces are not them ”

Written on: 01/01/2015 by Maz1973 (1 review written)

Their website seems professional, but they are anything but. At the moment they are advertising a £50 discount with every fireplace suite order. This is on offer until 4/1/15. When I went to order, the discount somehow didn't apply to me. The fireplace suite was worth £450. When I told them that their website is clear about the discount, the saleswoman said she would speak to her manager and get back to me - this of course never happened. When I asked questions about the fireplace they… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Appalling customer service”

Written on: 04/12/2014

I recently ordered some products from this company. My money was taken from my account and the status was shown as "processing". After 7 days of no delivery news and my account still showing as "processing" I called to find out where my products were. The man informed me that they are out of stock and will hopefully be delivered in 6 weeks time!!! Absolutely ridiculous, how can a company take money for goods available then not communicate this problem. Won't be using them again… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DAMAGE, POOR QUALITY and DELIVERY”

Written on: 02/12/2014 by ndChapman52 (1 review written)

Fireplaces are us are TERRIBLE. They sold me a FAULTY cracked cast iron fireplace and won't replace it. Not only is it DANGEROUS but looks SHOCKING. They accuse me of being responsible for the damage. I'd of had to of dropped the fireplace from a LORRY to cause the crack – which is presumably what they did!! Of course on delivery - there's no time to check everything and things only appear in their true light as everything is unpacked. Please don't fall for their Virgin Money recommendation… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“High qualiy low price”

Written on: 18/09/2014 by cbkb (1 review written)

I would recommend every part of there service!!!!!!! I contacted them by phone after finding the Pembroke cast fire and hearth, I wanted to check all details as well as what I required. Customer services explained and helped with every aspect of my order and delivery expertly. Five days later the delivery company rang and confirmed a date for two days later and dropped it off in the time period given. I was really surprised with the great quality of all of the components and hearth. I had it… Read Full Review

Report this review
Was this review helpful? 0 0
overview