Out Now www.outnow.co.uk Reviews

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Latest Reviews

★☆☆☆☆

“missing website.”

Written on: 29/11/2011

outnow.co.uk website cannot be access. I want to cancel my subscription but the website no longer exist and yet they continue to take monthly direct debit but dvd being delivered… Read Full Review

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★☆☆☆☆

“THE WORST EXPERIENCE OF YOUR LIFE!”

Written on: 29/08/2011 by MrsTGunz (2 reviews written)

Absolutely terrible! they are the biggest scammers that I have ever encountered. Very disappointed with the service, the only time that they claimed to never received the DVD was when I cancelled the contract four times. They continued to deduct monies from my account and failed to notify me until I saw my bank statement and logged into outnow and saw a message on my account. I have to cancel my debit card and am in the process of getting my money back. They deducted my account 4 x in one… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 02/07/2011 by RachD (1 review written)

I've never written a review before but I feel compelled to say how awful OutNow is, it is by far the worst company I have ever dealt with. I originally paid for three months DVD service ONLY. They automatically put me on one of their most expensive subscriptions afterwards (not stipulated in the terms and conditions of the package I brought up front). It took four months to finally cancel, I emailed everyday for weeks and they didn't reply. DO NOT USE THESE - it's near impossible to cancel and… Read Full Review

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★☆☆☆☆

“ALL ABOVE REVIEWS ARE ABSOLUTE TRUE!!! AVOID!!!”

Written on: 18/06/2011

These people are total scum! There is no way of getting in touch with anyone at OutNow, impossible to cancel the account. They charge your account on 15th every month, so, if you want to close the account, you will be losing 2 weeks of DVD rental. No one EVER responds to enquiries! I will be reporting this company to the DTI… Read Full Review

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★☆☆☆☆

“Make sure you cancel and send all discs back in time,...”

Written on: 09/05/2011

Make sure you cancel and send all discs back in time, they will try to take more money if you dont! Even if its their fault they sent more dvds out on a cancelled account. Customer service is not focused on the customer!!… Read Full Review

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★☆☆☆☆

“ AVOID LIKE THE PLAGUE. ”

Written on: 29/04/2011

AVOID LIKE THE PLAGUE.

Posted on 29 March and still trying to cancel after 2 more payments being taken!!!
They never have any record of cancellations even though you print a copy off yourself as proof!!!!!

Do not give them your business.
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★☆☆☆☆

“Scammers. Two+ months after cancelling my trial and...”

Written on: 21/04/2011 by atelier75 (1 review written)

Scammers. Two+ months after cancelling my trial and sending back my disc (with certificate of posting), they started charging again - twice £9.99 in two days. They said the DVD had been lost and refused to give me a statement of its value so I might make an insurance claim from Royal Mail. My credit card company are initiating a chargeback for the 2x £9.99. Www.outnow.co.uk are not responsive to any logic, reasonableness, much less legal requirements. Their contract is all over the place -… Read Full Review

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★☆☆☆☆

“Do not sign up even for a free trial - it would take...”

Written on: 30/03/2011

Do not sign up even for a free trial - it would take you weeks to unsubscribe if you change your mind (I've been trying to cancel my account for the last 4-5 weeks but still did not succeed!)… Read Full Review

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★☆☆☆☆

“ OMG Had a 3 month groupon trial and yes they have...”

Written on: 30/03/2011

OMG Had a 3 month groupon trial and yes they have now taken money when i have tried to cancel. Only now am I reading the reviews!!!!!
They are so bad .... Total con artists. I guess thats how they make up for the cheap trials!
I will endeavor to get my money back, but looking at these reviews don't think i'll have much luck.
DO NOT USE THIS COMPANY.
NOT EVEN WORTH 1 STAR… Read Full Review

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★☆☆☆☆

“Terrible service compared to other offerings. Does not...”

Written on: 21/03/2011

Terrible service compared to other offerings. Does not allow you to select which film you receive when. Poor selection… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID ”

Written on: 28/02/2011

AVOID AVOID AVOID

Cancelled or tried to in Jan, they took money from my credit card last week leaving me overdrawn and facing charges with my card issuer.

Customer service were awful and accused me of not cancelling even though I'd not logged onto my account since Jan 22nd. I had 2 discs in 3 months, apparently that is not a good enough reason to cancel.

I've still not received a refund so will be disputing it with my card issuer however I will be left out of pocket by the time all… Read Full Review

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★☆☆☆☆

“I am having a lot of trouble cancelling my account -...”

Written on: 18/02/2011

I am having a lot of trouble cancelling my account - does anyone have a customer services number that actually works? Thanks… Read Full Review

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★☆☆☆☆

“I too like so many others purchased a prepaid 3 month...”

Written on: 06/02/2011

I too like so many others purchased a prepaid 3 month subscription thru Groupon but I also upgraded to 2 discs a time for an extra £5. I should not have bothered! Outnow have a terrible choice of films available all of the so called new movies are about a year old, I did try adding some new films but they seem to mysteriously disappear from your list and then the website. I sent all my dvd's back and then completely cleared my list of titles to prevent them sending any more (that's a laugh)I… Read Full Review

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★☆☆☆☆

“I haven't had a film sent to me that is under two...”

Written on: 03/02/2011

I haven't had a film sent to me that is under two years old.
It's really complex to cancel your account, and all the while you are trying to fulfill their criteria they are taking your money. They say it's for 'legal reasons' but it's clearly designed to make it so complicated and full of hassle that people will give up and keep renting.
Customer service is 100% non existent. I sent 4 emails asking them to please NOT send any more discs as I was cancelling, all of which they ignored. And then… Read Full Review

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★☆☆☆☆

“Yes, they are as bad as everybody says. ”

Written on: 03/02/2011

Yes, they are as bad as everybody says.

I've been with them for a month on a three month deal and I'm already cancelling my account (thanks for your posts about how hard this is going to be!). Their service is a joke and they are obviously taking everybody for a ride. Hopefully enough people complain and trading standards get to them soon.
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★☆☆☆☆

“Awful service infact no service at all. Can't even...”

Written on: 02/02/2011

Awful service infact no service at all. Can't even send old popular films never mind new releases. My list keep changing and dvd's that I had added to my list have disapeared. Choose another rental company. I liked nothing about this service or lack of it. The don't deserve any stars but the site makes you leave one… Read Full Review

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★☆☆☆☆

“Prepaid for 3 months and nearly 3 weeks in still no...”

Written on: 18/01/2011

Prepaid for 3 months and nearly 3 weeks in still no disc and no response from Customer Services - an absolute con!

Please do not use it is a complete waste of time and money!… Read Full Review

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★☆☆☆☆

“10 days and still waiting for a disc. no customer...”

Written on: 18/01/2011

10 days and still waiting for a disc. no customer service and their freephone helpline number shown on their website does not work at all
I am cancelling even though i am only partway through a paid trial... These people are not worth it
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★☆☆☆☆

“DO NOT USE THIS COMPANY. They dont even deserve the 1...”

Written on: 13/01/2011

DO NOT USE THIS COMPANY. They dont even deserve the 1 star, but I wasn't allowed to leave it blank.

I joined Outnow for a special deal through a legitimate discount company, and although all other deals Ive bought through this company have been fantastic, I am appalled that they will promote and aide Outnow on their website. Outnow are a joke. Customer service is non exisistant and if you are very lucky you will eventually get through to someone, who is then ignorant and unhelpful. In the end… Read Full Review

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★☆☆☆☆

“all in all a poor service. ”

Written on: 08/01/2011

all in all a poor service.

Foind disc quality good, but abbilaty to cancell not as easy as they make out froze account and asked theme to cancell as there is no option on website a week later thay took payment just be carefull dont think as lagit as others and service on the low end… Read Full Review

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