Tip Top Wedding Shop www.tiptopweddingshop.co.uk Reviews

★★★☆☆
3.0 / 5
83
52% of users recommend this
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Latest Reviews

★☆☆☆☆

“PLEASE DO NOT ORDER FROM ANY OF THESE COMPANIES! You...”

Written on: 24/10/2017 by L.L.I (1 review written)

PLEASE DO NOT ORDER FROM ANY OF THESE COMPANIES! You order a product, they take your money but say the product is out of stock. Months later I still don't have my money back. There's other reviews that say the same! The customer service is appalling! I only ever got a response when I threatened them with Trading Standards! Tip Top Wedding Shop Personalise My Day Personalised Theatre Tee ands Hoodies Key Frame Photography Personalised Christmas Presents Weddings and Brides UK You're Engaged… Read Full Review

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★☆☆☆☆

“Worst service ever !”

Written on: 22/10/2017 by Judy2009 (1 review written)

I am left with shoes I can't wear.Supposed to be size 6, more like a 4. I waited a month for them, no email as promised to say when they were dispatched.I had to follow up myself.No response to my email asking to return the shoes, as set out in their returns policy.You need a number from them in order to return goods.That was about a month ago.They don't answer emails or phone calls.This is a terrible company, with no customer service whatsoever.It would appear they just want your money, and… Read Full Review

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★☆☆☆☆

“RIPPED OFF - BEWARE”

Written on: 16/08/2017 by PB_1901 (1 review written)

We purchased 3 packets of vintage milk bottles (3 bottles per pack) advertised at £1.99 for 3, good value. The payment was taken 3 x 1.99 plus VAT and potage a total of £8.47. We should have received 9 bottles. We only received 3 bottles. I contacted them and they apologised and said they would sent the other 6. A few days later we had another email stating that actually they had made a mistake with their pricing and if we wanted the other bottles we would have to pay an addition £1.99… Read Full Review

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★★★★★

“good stuff”

Written on: 13/08/2017 by 267Trevino (1 review written)

I ordered some stuff for my cousin's hen party. The things did take a little time to arrive, but luckily I had ordered in plenty of time… Read Full Review

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★★★★☆

“Be Fair To A Growing Company”

Written on: 11/07/2017 by JayRae (1 review written)

I recently purchased a personalised pocket watch for my best man and although I did check with an email that it would be on time, It has arrived just over a week after ordering and is perfect! I had read reviews before ordering but went ahead regardless as they would seem to be a newish company and are allowed to make some errors surely? No the telephone was not answered when I rang as others have said and no formal response to my email which can make you uneasy as we are all hoping to get… Read Full Review

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★★★★★

“I have recently used this company for hen do t shirts...”

Written on: 27/06/2017 by O'Keefejq32 (1 review written)

I have recently used this company for hen do t shirts and hoodies. The service was fantastic. My tops were all ready within 24hours. Whats more they saved me from embarrassment when I forgot to order one for one of the hens and they actually had the t shirt ready for me within a couple of hours!! Already planning to use them again!… Read Full Review

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★☆☆☆☆

“They're basically a rogue company”

Written on: 08/05/2017 by DuncanJPerkins (1 review written)

Do not buy anything from these people! I purchased 6 disposable cameras for £33, they emailed me to say they didn't have the colour I wanted but I could have a different colour, I replied that this was fine. I never got the cameras. I tried emailing them, phoning them and tweeting them. They never answer their phone or reply to any messages and now their email contact no longer works. As far as I'm concerned they've stolen £33 from me. I tried to leave them a final message threatening to… Read Full Review

Tiptopweddingshop's Response to DuncanJPerkins's Review

Written on: 27/06/2017

Sorry for the trouble with your order, we did what we could. sorry for the inconvenience caused. We are not a rogue company

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★☆☆☆☆

“Absolutely awful customer service!!”

Written on: 05/04/2017

I ordered a Christmas gift the first week in December, by the 20th I had given up hope of this ever coming in time for Christmas, and no one had responded to my emails chasing it up. By the end of the first week in Jan, still no gift, or response from email. No one answered the phone either!! I finally got a response from one of my emails a few weeks later asking me if I still wanted the item, so I said yes as I had paid for it.. yet 2 weeks later, still no item. I then demanded a full refund… Read Full Review

Tiptopweddingshop's Comment

Written on: 27/06/2017

Sorry for the lack of response, sometimes our response times can be delayed long during busy periods

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★☆☆☆☆

“lack of professionalism”

Written on: 15/02/2017 by McKenna161 (1 review written)

I bought some wedding favours online on 25th January, the items came on 4th Feb and were well-packaged but unfortunately the items were not the same at what was pictured on the website (and therefore what I had based my order on). I requested a refund and RMA number to parcel them off as soon as possible, I received a reply 4 days later offering me a 10% discount. As I already had some of the pictured item I didn't want the others as they wouldn't match, I refused the discount and said I'd… Read Full Review

Tiptopweddingshop's Comment

Written on: 27/06/2017

Sorry for the delay with responding to your messages, sometimes Reponses can be delayed during busy periods

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★★★★★

“hen perty”

Written on: 08/02/2017 by Hickman383 (1 review written)

great stuff ordered..a little delay in getting it but well worth waitig… Read Full Review

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★☆☆☆☆

“Was informed not in stock but still waiting for refund ”

Written on: 06/02/2017

I ordered a wedding photo frame before Christmas as a present and was e-mailed back to say it had been discontinued. I e- mailed back saying that it was a xmas present so I would now prefer a refund. I had a reply back on 28th December saying they would arrange a refund but to date 4th February 2017 I have not received my money back. I have sent numerous e-mails since and have tried ringing on several occasions but no one answers so you can not speak to a person. I can not believe a on line… Read Full Review

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★☆☆☆☆

“Don't even bother using this website”

Written on: 06/02/2017

Worst experience ordering sock through this place. Took nearly 6 weeks to arrive. Took payment within 2 days but had to chase and exchange countless emails in order for my order to be completed. Worst company to try and contact as only respond to emails about a week later. No phone numbers on any of there pages work. My advise.... choose another company!! … Read Full Review

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★☆☆☆☆

“getting very worried”

Written on: 15/08/2016 by Juliannay380 (1 review written)

I made an order on the 1st august, its now the 13th. I havn't had an email to let me know my items were despatched. I have tried to contact the company via email and facebook and received no reply! is this a fraudulent company? wish i read the reviews prior to ordering. zero stars thank you very much and no doubt £35 down the drain… Read Full Review

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★☆☆☆☆

“Item received not like the one in photo”

Written on: 13/07/2016 by prolifebrother (1 review written)

Never use this company. Ordered shorts and they sent a pair which look nothing like the advertising photograph, and are a completely different style which I am unable to wear. They refused to refund or have the item returned and seemed like they couldn't care less. That's the sort of stress you need the day before your wedding! What they are doing in the wedding business I have no idea. Avoid at all costs… Read Full Review

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★★★★☆

“Tip top for me”

Written on: 02/07/2016 by Kassidy477 (1 review written)

10 X tote bags arrived in good time and were of a good quality. I'm very happy with my purchases. Thanks Tip Top Wedding Shop!… Read Full Review

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★★★★★

“impresed”

Written on: 01/07/2016 by Holbrook1961 (1 review written)

Had'nt got anything from here before. But liked the items. it was a reasonable delivery time {Bank hols} If I ever have another wedding i shall be back lol… Read Full Review

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★☆☆☆☆

“Poor Quality and non-existent customer service”

Written on: 18/06/2016

Absolutely shocking - buy nothing from this website. I ordered 25 white goose quill ballpoint pens. They arrived squashed into an envelope, so some were damaged as a result. 5 of the quills were useless as the ballpoints didn't work. The feathers looked grubby. I emailed asking for the 5 non-working ballpoint pens to be replaced, two weeks later I still haven't heard from 'customer services'!! … Read Full Review

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★★★★☆

“great company”

Written on: 16/06/2016 by 444Martin (1 review written)

I didn't experience any problems with delivery or customer service. I do understand that things take time nd not everything can be done overnight. The reviews did not put me off ordering at all… Read Full Review

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★★★★☆

“great company”

Written on: 16/06/2016 by 444Martin (1 review written)

I didn't experience any problems with delivery or customer service. I do understand that things take time nd not everything can be done overnight. The reviews did not put me off ordering at all… Read Full Review

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★☆☆☆☆

“Slowest delivery ever!!!”

Written on: 18/05/2016 by hlHowell136 (1 review written)

This is the worst customer service experience I've ever had. I received an email saying my order had been shipped NINE DAYS after I bought the products. I bought three tiny buckets. Literally the smallest order imaginable. I send an email asking for my shipping money back and received this: Dear ... We state to allow 5-10 days for dispatch of orders. Regards Céire Terrible email, rude and dismissive. And ludicrous shipping times. Judging by the rest of the reviews here this company is… Read Full Review

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