written by QuinnPritchard on 24/01/2018
I was sent the wrong item and, as the item I wanted wasn't in stock I was offered a full refund. Despite contacting them twice since I have yet to receive my refund. I will never be ordering from them again and if you're reading this, neither should you.
written by on 05/08/2017
I am an international customer. The product I purchased from here is no longer available in my country and the price was very cheap here so I thought I would try it. Biggest mistake I ever made honestly. I received email confirmation and a notice that the item had shipped. A month and half on and I haven't received any item yet. Tried to get in touch with someone but haven't been able to get through and no one has responded to my messages. It's been days. More than that, shortly after I made my purchase my credit card information was stolen from this shop and I know for a fact that it was from this store. These people are not to be trusted!!!
written by 465Underwood on 11/06/2014
The shop continued to take money out of my account 2 months after I had made a purchase! Completely unnecessary and sent an email, but there has been no response, obvious reason why their prices are so cheap, they take more than required...very unhappy and would not reccommend to anyone. Although the product arrived quickly and worked fine, it wasn't worth it at all considering they're taking money from me.
written by mlo80 on 22/01/2014
Made an order 28/12/2013, got confirmation email & made a bank transfer..........went away for xmas & new yr, returned & got taken into hospital due to my disability. Came out this week expecting a parcel to pick up leaflet or an email, something but nothing. Rang up yesterday & got through to a 'manager' with no consumer UK law & with poor English skills.......she went onto say I waited so long etc etc etc but stated 28 days UK Consumer law for refund & she kept interrupting me SOOOOOOOOOOOOOOOOOOOOOOOO much, had no manners in any way, was unable to say nothing that was getting so angry........I hang up & stated for her to ring me in 1 hour or will call the police. She did so within 20 minutes with the excuse.......'was in the junk folder'...........which my reponse was how is this my, the customer's problem???? Said wanted refund now BUTTTTTTTTTT the owner is the only one authorised & he's in a meeting all day but will promise he will but in my account tomorrow (today). Waited until 3pm, checked my account & nothing. Rang again & was put through to her again. Again, interrupting me constantly, rude as like she was above me. Stated that not in my account, want my money by 4pm when bank would not process no more, asked for owners contact number but said company policy not to give out. I said ok then, will give your name get the police to ring you & then have no choice but to give!!!!! Put phone down truly fuming!!!! At 4.40pm saw no money in my account by these individuals!!!!! I re-rang as they close at 5pm, spoke to her deputy. His English totally better but was blaming me........how my attitude actually made her nervous & my aggressiveness worried her. I was mortified!!!!! Worst thing was that they had done the refund BUTTTTTTTTTTTT had wrong account details!!!!!!!! I wanted to hide for these people because they do not have a clue. He actually stated & I quote "I do not want your money, want you to have it now, don't ever want you to contact us & do us the favour of never buying from here again" which I responded to 'Can I have that in writing from the company owner or director?' he then went on to say he wont be bothered but he would write me one from him which I agreed to & looked forward to receive at which point will do all I can to close this company!!!!! NOW I KNOW WHY SO CHEAP..............Have to fight for your rights & what you save in the purchase you will spend ringing the companies 0845 number!!!!!!! The fact I have a Masters Degree in Business which this experience has been so brutal. DO NOT ORDER/BUY/ACKNOWLEDGE FROM THIS COMPANY.
written by ranikaur1 on 18/12/2013
Hi, received my order very quickly well impressed,but however they missed an item off my order, when I rang them there was no apology instead they try act really condescending ,I guess they hope when they make complaints procedure really hard and customer will forget about and not bother,well am no quitter I work hard for my money scented candle shop so I will be getting my item or having a refund ........
written by danbabe26 on 09/05/2013
Received my order from this company and 3 of the candles were smashed so I telephoned them and they asked me to e-mail them the picture showing the damage so I did this and they would send out replacements when they had the picture so of course I gathered the smashed candles and placed them in the bin. I telephoned them the following day and they now want the candles sent back to them but they never said that on the telephone when I called. Later that day I got another e-mail saying that I committed fraud and they want the money. Avoid!!!!!!!!!
written by Helenharvey81 on 22/01/2013
Ordered 3 Red Christmas pillar candles, received a phone call a couple of days later to advise they weren't in stock however there were ivory candles with the same design, received 3 plain candles with no design, was advised to return them, i sent them back however they claim they haven't received them, after numerous emails they said i had to claim for the cost from the post office. The email they sent advising this was very cheeky and effectively accused me of not returning the candles, i think there's a bit of a scam going on.
written by on 13/11/2012
I ordered 3 candles on the 2 November, paid for 1 to 3 day delivery. Its now 11 days and, I'm still waiting, staff are unhelpful, even rude. I received an email from them, stating 'I' should claim off royal mail for lost item. Sorry but sale of goods Act clearly states the seller is responsible for lost items, not the customer. For a few pounds more, I will now buy while out shopping, its a lot less grief.
written by lizzieestar on 07/11/2012
This shop is great! Discovered it from Google when looking where to buy Yankee candles. All the candles are cheaper then in the shop, Delivery is very quick and they do loyalty points, so you can get money off when you have built your points up. The candles are always packed well, and are received in excellent condition Would defiantly recommend to anyone! Great little online shop!
written by on 27/06/2012
As an ardent "sofa shopper" I cannot express my delight with the service these guys/girls offer. From a swift telephone call to tell me one of my choices was not in stock (first order) and quickly replaced by something even better, my second delivery arrived in super-quick time, very well packaged and with free delivery!!! Tell me, what more could you ask for? Keep up the good work ScentedCandleShop.com. The "review" is asking me to say what I don't like about it. Quite simply, what is there to dislike??????????????????????
written by best_of_the_rest on 29/05/2012
This was the second time I'd ordered from this company and I am really impressed. Both orders arrived well packaged and very quickly. I didn't really like the smell of one batch of electric refill diffusers I'd bought and some time after I'd received them I contacted Customer Service to enquire whether they'd accept the unopened refills back for replacement (at my own cost for return postage of course). They were so friendly and efficient and my replacement order arrived in just a few days. Would definitely recommend them to anyone not only for their great service but also for the amazing range of candles, etc they offer.
written by Barmy on 16/05/2012
I bought some stuff from here & all was ok BUT these are not things I want all the time. They send me endless emails even though I have unsubscribed from the mailing list and even emailed them about tjis. They promised to take me off the mailing list but I still get their emails and for some reason they refuse to go into my junk box. They pretend to take notice of what you say to them but really just ignore you. This really annoys me and makes me think I will never shop there again. They are so annoying. They have lost a customer in me and I would advise anyone to avoid them unless you want to be plagued by their emails. Irrational, I know, but it's how this company make me feel...
written by XX12345 on 16/04/2012
The website was very easy to use, majority of past reviews looked good so I went ahead and ordered with a guaranteed next day delivery. 4 days later the goods turned up! This way too late for the intended gift to be given. I now have candles that I don't need and a bill for £14.00! These guys at scented candle shop.com were not interested in the issue and simply blamed the supplier, when I pushed the point they blamed me and told me to deal with a different department who would explain how the internet forms should be filled. The quality of the goods looks OK - Just don't ask for next day and don't pay extra - You've been warned!
written by on 10/01/2012
Was told about this site by a colleague at work and have to say I'm very impressed with the service. Ordered my yankee candles from them on tuesday morning and they arrived at my work on wednesday with UPS. Great prices and the free UPS delivery put a big smile on my face. Will certainly be using again in the future for gifts etc.
written by on 26/08/2010
Being a major fan of my Yankee Candles, I was exceptionally pleased to find the best value for money on Scented Candle Shop, and especially with the fragrance of the month that they always have on offer, this is by far the best online shop for candles I've ever found. Mega fast delivery and the customer service was second to none. The lady who I spoke to on the phone was incredibly helpful and seemed to know exactly which fragrances to recommend for my tastes. I would highly recommend this shop to anyone, and have placed repeat orders time and time again. Delivery times have always been super fast and orders have always been dispatched the same day, which I was really surprised at once when rang up and placed an order at 4pm and requested it to be sent as soon as possible, they did everything they could to be really accommodating. Really amazing service guys, thank you!
written by dappleton on 31/03/2010
I found the company very efficient and the product range extensive.There was a vast choice and it was easy to place an order on-line.The ceramic burner I bought came very well wrapped and boxed with speedy delivery.Bought in bulk they work out cheaper than on the high street.
written by candleuser on 21/06/2009
The range of candles offered by the Scented Candle Shop is great and my ordered arrived the next day. Can't say a bad thing about my experience, love the free delivery!
written by Far Far on 09/04/2009
Really bad experience with Scented Candle Shop, exceptionally rude staff. Order didn't turn up. then was emailed to say out of stock would be in in a week, chased 4 weeks later and was sent a curt email saying my order was cancelled as they hadn't heard from me (even though they hadn't asked to hear from me). I rang to complain, they were very rude, no apology, no reasons and simply totoally awful. Was waiting for these candles for our wedding so wasn't really acceptable to be let down like that.
written by Lucy Anne on 28/11/2008
The Scented Candle Shop sent me candles that didn't light, re-ordered the goods again incase it was a one off and the same thing happened again. Cost me over £10 in returns. I was not impressed by the comments that they made saying there was nothing wrong with the candles and they lit fine, this made me mad. Refused to give a refund as they said there was nothing wrong with them. As Im sure you can imagine this made me mad.
written by Bushmaster on 11/11/2008
I wish all online shops were as good as the Scented Candle Shop, can't say how happy i am top found such a large range of top branded candles all under on roof. Keep up the good work.
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