I have started to use this lamp in the year 2000. Since then I have bought 6 of it. It is a great lamp, give you shadowless flood illuminating. But they were all damaged by a single problem - neck-breaking. There is only one left now. I believe I am a not careless person. The neck, the turning part between the arm and lamp head is the weakest part of all, should be made of metal. but the manufactory made this part with plastic? as the lamp neck was broken and the head was hanging down as on a gallows what can you do?

We bought six of these lamps: Micromark MM6470 Energy Saving Desk Light. All were used with clamps, rather than the base stand, and after only one or two uses all six snapped at the base of the arm, rendering them unuseable. The manufacturer has refused to accept our complaint about these lamps or to offer any compensation, saying that they have not had other complaints about the product.