Furniture123 (Pre December 2012) Reviews - www.furniture123.co.uk

Click here if this is your business
★★☆☆☆
1.8 / 5
22% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Furniture123 - www.furniture123.co.uk (Pre December 2012)

Furniture123 - www.furniture123.co.uk (Pre December 2012)

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

  • Average Rating Over Time
  • Within the last month ***** (From 0 reviews)
  • Within the last 6 months *** (From 0 reviews)
  • Within the last 12 months * (From 0 reviews)

Latest Reviews

★☆☆☆☆

“Gone ”

Written on: 16/02/2013

I ordered goods from this company online and paid, they advised they did not have stock and i requested a refund. After 4 weeks of not receiving the refund or response to my e mails I went to visit the company They no longer exist … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★★★★★

“Brilliant service, speedy delivery”

Written on: 04/02/2013

I ordered a fantastic bed before 1pm and it arrived at 8.30am the following morning, brilliant… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Avoid this company”

Written on: 23/01/2013 by goldelocks (1 review written)

I placed an order for furniture work around £1500.00. I had no acknowledgement of my order. A week or so passed and I got a response to my email. Got a response saying they would contact me. Another week passed and the furniture arrived without any warning, just so happened my son was off school. The delivery company they use are awful and the blokes are rude. They sent the incorrect furniture. Again no response for a few days and then an email to say they would contact regarding… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ironman1970's Response to goldelocks's Review

Written on: 29/01/2013

The company have gone into liquidation. I received an email from them before Christmas regarding this but they were still taking people's money. I placed my order on 17/11 and got my refund last week. Don't bother keep ringing because nobody is at the office. A company called buyitdirect have bought them out. Hope this helps someone!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“avoid”

Written on: 02/01/2013

this is a terrible company ,avoid at all costs had a call from them to say they have gone into liquidation , but they still have there web site running still taking peoples money , got my money back as i paid by paypal ,but lost £20 weekend delivery money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Have they gone bust?”

Written on: 30/12/2012 by mdk1 (1 review written)

I am still getting the following message from these guys. Thank you for your message, sent on 30/12/2012. We aim to answer all customer queries within 24 hours (excluding weekends and bank holidays) although replies may take up to 48 hours depending on the volume of enquiries received. Please allow this time before sending another message. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“DO NOT GIVE THIS COMPANY YOUR MONEY!”

Written on: 22/12/2012

This company went into administration on 12 December having taken mine and many other peoples money. It now looks like the Furniture 123 website is accepting orders again? How can Trading Standards etc allow this to happen? These people need to be held to account for the way they have treated customers over the past few months… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Heatherjune's Comment

Written on: 31/12/2012

After looking on Companies House online I saw that Furniture123 were the next 'company' of furniture247 ; when one of their fraudulent companies goes bust or things are getting too hot for them they just close one company and open another, happens all the time and it appears no one can stop them; furniture247 have had numerous companies, such as pineonline--until members were jailed, that is.. and various other companies. Multi E Commerce are the ones who are a legitimate company, who of course are all the other companies too!
I've learned my lesson and will now buy nothing online unless they are known to be companies of good repute. With so much internet fraud its not worth taking the gamble, no matter How Good their websites look. Oh and Trading Standards? They really are a JOKE, think they actually give a damn? Their favourite stock answer is that there aren't enough complaints!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“They are a con and I advise to avoid using this company”

Written on: 18/12/2012 by Richardhaynes (1 review written)

This company deserves to be taken to task by the trading standards....Avoid.....I ordered a bed on the 18 th November on a 15 day delivery. After 8 emails and no response other than an auto response telling me that I would receive a response within 48 hours to which I have not even received a response to any of my emails and there is no telephone numbe to contact them on. I have not received my bed, no communication from them and I have now taken action with my credit card. For your own sanity… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Lets shut them down”

Written on: 17/12/2012 by AdeleBrogan (1 review written)

Furniture123 are absolutely useless and they keep getting away with it. Anyone who is reading this review do not hesitate in reporting them to trading standards. They will not respond to my emails or answer the phone. They have £700 of my money and it's been over 30 days since I placed my order… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst Company I have ever bought from”

Written on: 14/12/2012 by BedlessofBedford (1 review written)

Useless Never again! Inefficient Tiresome Unresponsive Reckless promises Endless unanswered phone calls and emails!!!! 123!!! All chant together -'Avoid this company at all costs.' Ordered a continental double storage bed and separate mattress in September. Was already wary of the company but this was the only company that sold that particular bed so took a risk. The bed was not delivered within the promised timescale, so having quickly tired of the polite empty promises of the call centre… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Adelebrogan's Response to BedlessofBedford's Review

Written on: 17/12/2012

Do you have a telephone number I could use please? I can't seem to get through and constantly on hold.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Bedlessofbedford's reply to Adelebrogan's Comment

Written on: 19/12/2012

Really sorry but I don't have a number that you will get to speak to anyone on - have not spoken to anyone or received an email response since I was told my mattress would be delivererd w/c 26th November. Not sure if the company has gone into meltdown?!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“DO NOT BUY FROM THIS COMPANY”

Written on: 14/12/2012 by karim5150 (1 review written)

Absolutely the worst company it has ever been my misfortune to deal with. If only I had read reviews of this bunch of crooks before I ordered from them. Essentially, my story echoes countless others you can find online; ordered on 16th Oct (item was listed as being in stock), got a call two days later to say the item was out of stock and wouldn't be available until mid-november. They took my money straight away though.... Mid november came and went but no word from Furniture 123 so I enquired… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Take Money Immediately, No Furniture Delivered, No...”

Written on: 12/12/2012 by Victamond (1 review written)

On the 10th November I ordered two pieces of furniture worth over £500.00 from Furniture123, the money was debited from my credit card immediately with a 28 day delivery promise. 28 days have now come and gone and no updates/emails received from them, I have emailed the company twice and had no response to my messages. I am now worried that I will be out of pocket. Only chose to spend with them because of the link through a respected cashback site (thought they would be a trustworthy company)… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Adelebrogan's Response to Victamond's Review

Written on: 17/12/2012

I have ordered a dining table set for Christmas Day on 17/11/2012. I was told it would take 28 days when I placed my order but still waiting. I have rang numerous times and sent two emails but had no response. Each time I ring I'm put on hold and it charges you even though you are not speaking to anyone. I will never order from furniture123 again as they are ignorant and unreliable. I will be reporting them to trading standards.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Can I please give 0000000000000000000stars???? Please!!!”

Written on: 12/12/2012 by Fauna (1 review written)

Order number: 213511 Avoid this company with all your might. Don't feel tempted!!! I ordered two chest of drawers, Thorner Pine 4+2 drawer Chest and Thorner Pine 3 drawer chest. They delivered what was supposed to be the Thorner Pine 4+2 drawer Chest. When the package arrived, it looked very suspicious, old, full of old tape and the number of my order was handwritten and no receipt. I send them an email and the reply was that the Thorner Pine 4+2 drawer Chest was discontinued. I send them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“THIEVES”

Written on: 11/12/2012 by ShortyGU12 (9 reviews written)

My husband and I had been searching for a headboard now for a good several months. We came across Furniture 123 and thought Yes, that's a good deal for a king size headboard. Their website said it was in stock and that it would be a next day delivery so we bought it. Our order number is 213038. A few days later my husband gets a call saying it was out of stock and that they could fulfill our order the following week so we said fine, no rush. By this time, they had taken money for the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Shortygu12's Response to ShortyGU12's Review

Written on: 18/12/2012

Their registered number 04171412 on their website is also for a company called Buy It Direct Ltd.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Disgraceful!Never use this company!!”

Written on: 10/12/2012 by Bon122345 (1 review written)

I ordered a sofa from one of the workers promised the delivery on Wednesday and after excuse and excuse it was put to Saturday yet again no sofa and to makes matters worse no one answers their phone! Weeks later no sofa or refund terrible so called company!! When I placed the order they couldn't stop helping until they had the money then no one wanted to know!! It's a complete joke and advise no one to ever use this company!! Police are now involved and looks like it's happened to many… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“BEWARE”

Written on: 10/12/2012 by Fgssd (1 review written)

We have been unable to contact this company about our order despite several attempts. We live near their registered address in Leeds - they have gone - probably with our money… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Nexted day delivery”

Written on: 10/12/2012 by Marsaab (1 review written)

FURNITURE 123 Bed Headboard Order Number 213307 Placed on 04/11/20124 for next day delivery. I was told two days later that it was out of stock and there was a delay from the manufacture this was by a phone call he said it would be in stock soon and he would check. I get another call to say that there is a long delay and he would ask the Sales Team to look for a replacement. I then get an email from them saying that the sales team had found a replacement I emailed back that the replacement… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Absolutely shocking service”

Written on: 09/12/2012 by dale99 (1 review written)

I ordered an extending dining table back at the start of November due to having family over on christmas. I was contacted on the 23rd advising that the table was out of stock from the supplier and would probably arrive 30th Nov. No problem I thought as long as it comes for christmas. I have since found on there website under the 'aftersales' section that orders placed before 29th nov would be unlikely to arrive before christmas. I have tried on numerous occasions to contact them by phone but no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Hard to imagine how they could be worse!”

Written on: 08/12/2012 by WallsRobert (12 reviews written)

Ordered a bed head with, supposedly, delivery within 15 days. 22 days later we have no delivery date, no bed head and no reply to repeated emails. The only thing they managed to do efficiently was to take the money. Thank goodness I paid by credit card so will, at least, get my money back… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Shocking Service - Avoid”

Written on: 05/12/2012

I ordered 2 items from Furniture 123 for next day delivery. One was delivered several days later, damaged. The other, 6 weeks on, has still not been delivered and they are not responding to my emails. There is no means to contact by phone. I would advise everyone to avoid this company - their customer service is the worst I have ever experienced… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rude customer service ”

Written on: 05/12/2012

I ordered a chair using the same card/paypal I've used countless times on other sites. After a couple of days of no update I called and I was put through to an incredibly rude individual who was more interested in putting the phone down than explaining to me why my order was not processed even though the money was withdrawn from my account. His words were along the lines "it doesn't matter if I explain the situation because your order will not be processed". Avoid this disgusting… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview