Harvey Water Softeners Reviews

★★★★★
4.6 / 5
96% of users recommend this
  • Ease of Use

  • Durability

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  • Service & Support

  • Value For Money

Summary

''Harvey's Block Salt Water Softener eliminates domestic scale and scum. It is twin cylinder, non electric and uses block salt. Block salt is more efficient, compact and easy to load with no mess.''
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Harvey Water Softeners

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★★★☆☆

“Harvey Water Softener Review”

Written on: 09/09/2019 by 238Fernandez (1 review written)

I have been using this for two months so far and the water generally seems to be good and I haven’t notice an increase in any limescale. However, I’ve not noticed much of a decrease either. It seems to be consistent ever since I’ve had the unit installed. Also, the salt seems to be draining much faster than expected, with standard usage in a household of 4 requiring 6 blocks a month, which is the main reason for my rating. Maybe with a bit more time better results will come but, as it… Read Full Review

By Harvey Water Softeners

Written on: 14/09/2019

Good morning,

Thank you for taking the time to leave us this review. It's good to hear that you are happy with your softened water. The softened water should get rid of any standing limescale although it will take a little time to get through this (up to a couple of months).

Regarding the salt usage, you should on average be using 4 blocks a month for 4 people in the house unless you are high water users, in which case you'd be using more.

If you are able to give us a call in the service department we would like to send over one of our engineers to check everything over for you. We like to ensure that our customers are happy and it sounds like there are a few things we could definitely improve for you here.

Our number can be found on our website and we look forward to getting any issues resolved for you.

Many thanks,

Isabel

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★★★☆☆

“Decent, but runs out quickly”

Written on: 08/07/2019 by AyaanMeredith (1 review written)

Good for skin, and general cleaning but seems to have run out of 2 blocks for one person very quickly!!… Read Full Review

By Harvey Water Softeners

Written on: 09/07/2019

Hello,

Thank you for leaving us this review, we're really pleased you are experiencing the benefits of softened water for you and your home.

The first two blocks of salt will be used within a week or so but after this, one block should roughly be lasting one person a month.

If you are using a lot more than this, please give our service department a call as we'd like to ensure you are happy and getting the most out of your water softener.

Kind regards,
Isabel

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★★★☆☆

“No more limescale!”

Written on: 18/06/2019 by ComesfromFleet (1 review written)

Firstly, Harvey's aren't exaggerating when they claim that you'll notice the softened water almost immediately. From washing to cleaning the results are brilliant and I can't imagine going back to 'hard' water now. I'd just warn purchasers though that they are expensive and I live in a 3 storey house and was told a small machine, placed in a cupboard, would be fine. On the day of installation the plumber said immediately that I would need a larger machine that comes with a separate salt… Read Full Review

By Harvey Water Softeners

Written on: 18/06/2019

Hi there,

Thank you for taking the time to leave us this review. It's great to hear you are pleased with the change in your water, we're pleased you noticed this almost straight away.

I do apologise that you were originally told a HV3 softener would be suitable for your property, our representatives will usually determine which softener you need during the free home demonstration, it may have been that an installer thought the larger machine would be better upon closer inspection. Nevertheless, I do apologise this wasn't noticed right away.

Regarding the noise, although the softener makes some noise, it shouldn't be loud enough to disturb you. If you'd like to give us a call on the number below we would be more than happy to send out a technical engineer to look into this for you.

Thank you.
Isabel

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★★★☆☆

“Great product, mixed service”

Written on: 04/03/2019 by TimBellHants (1 review written)

Harveys came recommended to us for the quality of their product. On that score, I have to say that we have been very impressed. The softener itself is easy to use, and it seems solidly built. We've only had it for a couple of months, and can certainly feel the benefit of softened water already. As for the long term durability, we'll have to wait and see. Following our initial enquiry the sales process ran smoothly. The agent took his time explaining the machine, and the process, in detail, and… Read Full Review

By Harvey Water Softeners

Written on: 04/03/2019

Hi,

Thank you for taking the time to provide such a detailed review of your experience with us. Customer experience is something that we pride ourselves on, and the feedback we receive from our customers is what allows us to continuously improve.

I am really pleased to hear that you are already experiencing the positive benefits of softened water. It was also great to see that your interaction with our Sales representative and the installation of your water softener were so positive.

I am however, disappointed to hear that there was a long wait for you to have remedial work carried out following your installation. This is absolutely something that I will be feeding back as I would expect us to offer a quicker appointment time, and I am sorry to hear that this was not the case on this occasion. I am also disappointed to hear about the misunderstanding with the remedial engineer that was due to attend your property.

I can assure you that your feedback, both positive and constructive, will be passed on to our team so that we can learn from it. I hope that you continue to enjoy softened water in your home, and that your ongoing interaction with us is a positive one.

Should you wish to discuss any of these points with us further, our installation team would be more than happy to speak with you.

Kind regards
Isabel

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★★★☆☆

“Top of the range !”

Written on: 19/12/2018 by Cade177 (1 review written)

After a month weve noticed less limescale , more bubbles etc Not sure yet if its worth the money, only time will tell ! Professional installation by a knowledgable engineer. We are on a trial period of 3 months and are deliberating keeping it or not !… Read Full Review

By Harvey Water Softeners

Written on: 08/01/2019

Hello there, thank you for the feedback, is there anything we could have done differently to improve the scoring?

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★★★☆☆

“Too soon to judge”

Written on: 12/11/2018 by kale20 (1 review written)

Just got the softner put in and dont notice any immediate effect so possibly need to review again in a few months when the softer water starts make a difference to all the limescale and skin issues… Read Full Review

By Harvey Water Softeners

Written on: 22/11/2018

Good evening,

Thank you so much for your review.
Water softeners will not have an immediate effect on removing lime scale from your property.
We guarantee that it will remove the scale in your kettle within 6 weeks, from around your eat exchangers within 6 months and from all your pipework within 2 years.
If we can offer any further assistance please fell free to contact us.
Thank you,

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★★★☆☆

“Review of a new Harvey water softener installation”

Written on: 28/10/2018 by peterjohnchapman (1 review written)

I had a Harvey water softener installed about a month ago. It is working well and so far my wife and family are pleased with the results. Water feels good on the skin and the effects upon our work surfaces, shower and taps has been very good. A cleaner, fresher feel. I was not all that happy about the installation plumber's work standard. Debris not cleared and a leak from a stopcock after the event. The water cable to our sink was laid around the kitchen in a haphazard way being on the floor… Read Full Review

By Harvey Water Softeners

Written on: 31/10/2018

Good Afternoon,

Thank you very much for your feedback.

We are sorry to hear that you are unhappy with the installation. If you are able to contact our installations Department we will be happy to arrange a revisit for you to discuss further how this can be reinstalled for you.

We look forward to hearing from you soon.

Kind Regards

Alisha

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★★★☆☆

“A good attempt”

Written on: 03/10/2018

At long last we decided to take the plunge and install a water softener. Harvey's was the best response to our inquiry so (eventually) arranged a session with Harveys rep. Very informative and helpful but, on reflection, he could have pointed out more that, with the softener and filter installed, we would lose over half the cupboard under the sink - we did point out that storage was at a premium in our flat. Agreed to go ahead and installation (eventually) was arranged - engineer was very… Read Full Review

By Harvey Water Softeners

Written on: 04/10/2018

Good Afternoon,

Thank you very much for your review.

If you are able to contact us we will be happy to arrange any further confirmation in regards to payments.

We are sorry to hear about your experience with your salt delivery. If you are able to contact a member of our salt team we will be happy to look into this further for you.

Kind Regards

Alisha

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★★★☆☆

“waiting to see the result”

Written on: 31/07/2018 by emmaC27 (1 review written)

We are waiting to see when this will have an effect on the water in our house. We can taste the difference so are glad we had a drinking water tap fitted too. Our bathrooms still get water marks when we use the taps but mayeb it will improve as the system is cleaned. quick installation and easy to use… Read Full Review

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★★★☆☆

“I am loving to be able to drink from tab but two...”

Written on: 19/07/2018 by Fener42 (1 review written)

I am loving to be able to drink from tab but two things making me worry and I will call customer services . First salt finishing very fast once a week almost second filtered one tab when I am washing fell like chemical left on my hands… Read Full Review

By Harvey Water Softeners

Written on: 19/07/2018

Good Afternoon,

Thank you for your feedback. We are sorry hear of your concerns. If you are able to contact our Service Department and member of staff will be more than happy to help you.

Kind Regards

Alisha

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★★★☆☆

“Exaggerated Sales Promises so as to Expensive Price”

Written on: 05/03/2018 by Gianar177 (1 review written)

Product is ok, sales guy spend 2.5 hours at home telling long stories about the water softner benefits. Real benefits and demo could have been summerised in just 5-10 minutes, so waste of time. Also, the product is very expensive!… Read Full Review

By Harvey Water Softeners

Written on: 05/03/2018

Good Afternoon,

Thank you for taking the time to provide your feedback; the feedback we receive from our customers plays a key part in the development of our service and is something that we really value.
When it comes to providing our customers with information about our Water Softeners, we will always try to tailor our appointments to give each individual customer the level of information they need. I am sorry if on this occasion you felt that we didn’t get this right, and that this took longer than you were expecting. It would be great to learn a little more about the service you received, I know that our sales team would love to speak with you about this in more detail should you have time.

Kind Regards

Alisha

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★★★☆☆

“Great when it works but very expensive when it doesn’t ”

Written on: 27/02/2018 by michaelketley (1 review written)

We have had our Harvey Water softener for 9.5 years now. When it worked, it was very good. We are now faced with. £450 bill for replacing the resin - which has ceased to be effective. In paying for a premium product like this, I was expecting very high reliability - in keeping with claims made the website “the machine would wear out before the resin....” I am very disappointed with this product following the claims made for its inherent reliability and although a ten year warranty was… Read Full Review

By Harvey Water Softeners

Written on: 01/03/2018

Good Morning,

Thank you for your feedback.

We are sorry to hear that you are not happy with the repair costs.

Our softeners do not require annual maintenance however we do send out the option to send out an extended warranty 1 year after your water softener is installed and this is taken out for 10 years. We send these out to all our customers who qualify for the extended guarantee so we do apologise if you did not receive one.

If you wish to discuss this further, please contact our Service Department and a member of staff will be happy to discuss this further with you.

Kind Regards

Alisha

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★★★☆☆

“Too expensive , working fine , easy to use. ”

Written on: 18/02/2018 by 1983MacDonald (1 review written)

Too expensive , £1800… Read Full Review

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★★★☆☆

“seems to work”

Written on: 07/12/2017 by JefferyRoche (1 review written)

Used the softener for around a month, have to say limescale has decreased but it obviously affects the taste of the drinking water if you choose to have it fitted with a filter. Additionally I live in a weird house and the engineer was not able to fit it under the sink because of the u bend, so its sticking out from under the bath which isn't ideal… Read Full Review

By Harvey Water Softeners

Written on: 11/12/2017

Good Morning,

Thank you for your feedback.

We are sorry to hear that we were unable to fit a hard water line into your property.

If you are able to contact our Installations Department, we would be happy to arrange for a site survey from one of our Master plumbers to see if this is possible.

Kind Regards

Alisha

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★★★☆☆

“good unit,poor installation”

Written on: 06/10/2017 by userjohn72 (1 review written)

The unit works well,but installer left it sloping and would not correct it an also dumped all paperwork in a bag and didn't complete guarantee details etc which we had to sort out. Would NOT like to rely on them for guarantee work!… Read Full Review

By Harvey Water Softeners

Written on: 03/11/2017

Good Afternoon,

My name is Alisha and I am a member of the customer service team at Harvey Water Softeners.
I am sorry to hear that your installation has been left uneven and that you did not receive the appropriate hand over of paperwork.

We would like to discuss this further with you so if you are able to contact our Service Department we will be happy to help.

Kind Regards

Alisha

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★★★☆☆

“Poor service; intrusive, sloppy installation”

Written on: 07/01/2016 by nimby29 (1 review written)

The filter is fine if on the pricey side. However, the real nuisance is the installation and the salt orders. Installation has been very intrusive and sloppily executed, much less elegant than the website would have you believe. We essentially now have a box standing around with tubes snaking along our walls. The salt is only delivered to the doorstep (to the curb?) which is a bit of a challenge for the average person at 21*8kg - let alone the fact that you are paying £109.90 for this… Read Full Review

By Harvey Water Softeners

Written on: 07/01/2016

We are very sorry to hear that you feel that you have had a bad experience with us. We always strive to give excellent customer service. If you would like to discuss this further please contact our Service Department and we can see how we can resolve the issues you have come across. Kind Regards Alisha (Service).

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★★★☆☆

“Good machine ”

Written on: 16/10/2015 by vkMcQueen105 (1 review written)

No more white patches very food machine No dirty marks in bathroom screen Every thing foams really well… Read Full Review

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★★★☆☆

“Benefits not as good as described”

Written on: 16/06/2015 by PVR1 (1 review written)

During the sales process, it was highlighted that the PPM to be expected on the (new) outside tap could be as low as 4 ppm which was great as it would reduce the running cost of the DI vessel I use if the input PPM is so much lower. That was not the case, the non filtered water is 170 ppm, the filtered is 156 so the difference from that point is next to nothing. The staining of the chrome etc is reduced, but not to the extend I had hoped for. The new bathroom taps still show water spots and… Read Full Review

By Harvey Water Softeners

Written on: 16/06/2015

Good Afternoon
We are very sorry to hear you have not been pleased with the results from your water softener.
Our customers are very important to us and if you would like to contact our service department we will be very happy to try and resolve the issues you are having
Kind Regards
Mandy Malone
Service Department

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★★★☆☆

“Good but disappointed”

Written on: 25/03/2015 by AnnieP54 (1 review written)

The water softener is great and I have no complaints about that, but I am disappointed with Harvey's sales and after service. Told I was entitled to free drinking water tap on the first site inspection, when the softener was fitted I then learnt it was not possible to fit the drinking tap. I queried this, another Harvey's representative visited before Christmas and, after surveying my kitchen, worked out a way the tap could be fitted. I agreed to his suggestion but, three months later, am… Read Full Review

By Harvey Water Softeners

Written on: 25/03/2015

We are very sorry to hear you are disappointed in our service.
We pride ourselves on good customer service and would like to help resolve your issue.Please call our service department and we will be very happy to help
Mandy
Service

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★★★☆☆

“Working well so far ”

Written on: 18/02/2015

We have had the water softener for 4 months now and it has been working well. We are enjoying the soft water and not having lime residue on our glassware, appliances and chrome fittings in the bathroom and kitchen. However the 'running cost' is more than we had expected as we are replacing the block salt more often than anticipated (every 10-14 days)… Read Full Review

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