Harvey Water Softeners Reviews

★★★★★
4.6 / 5
96% of users recommend this
  • Ease of Use

  • Durability

  • Style

  • Service & Support

  • Value For Money

Summary

''Harvey's Block Salt Water Softener eliminates domestic scale and scum. It is twin cylinder, non electric and uses block salt. Block salt is more efficient, compact and easy to load with no mess.''
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Harvey Water Softeners

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Latest Reviews

★★★★☆

“Feels soft on your skin...”

Written on: 22/09/2020 by Nelgeo (1 review written)

It’s almost two years since I started using Harvey water softener and I am really satisfied with my decision to install it. The water makes you feel fresh after a good shower or bath and clothes look cleaner with reduced use of detergents. … Read Full Review

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★★★★☆

“It is a MUST for English homes!”

Written on: 12/09/2020 by 320Levesque (1 review written)

We have suffered a lot with the hard London water in the flat for years before we discovered HARVEY WATER SOLUTIONS through social media. After thorough research, we have decided to install our system based on basic criteria: 1- Service quality and proximity to business 2- Experienced freelance engineers that show up initially to explain the system 3- statistics showing Cost savings 4- Easy maintenance. It’s been a year and everyone in the house is very pleased. My daughter’s damaged hair… Read Full Review

By Harvey Water Softeners

Written on: 17/09/2020

Hi,

Thank you so much for your fab feedback!

We are so glad you are enjoying your softener!

Have a lovely evening.

Alice

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★☆☆☆☆

“Horrible vice”

Written on: 11/09/2020 by Waterissue1234 (1 review written)

The installation was done in August, after a salesman had come and inspected our house and taken all the details. Post the installation there was a substantial drop in water presssure. We have informed this to Harveys, and even after 20 days, nothing has been done. They just send plumbers to inspect the installation, and all I hear now that the installation and even the machine installed is wrong, But nobody comes to rectify the installation and alleviate our situation even after 20 days… Read Full Review

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★★★★☆

“Water softner that works well”

Written on: 15/08/2020 by Vazier (1 review written)

Thank you Harvey Water Softner team. The salesman was thorough answered all our questions and organised the installation. The installation was done in a timely manner, very neat job. The engineer was excellent and explained all the workings of the system and tidied up after installation. We are happy the water softner is working well at the moment and no leaks so far. I would definitely recommend Harvey Water softner… Read Full Review

By Harvey Water Softeners

Written on: 19/08/2020

Good afternoon,

Thank you so much for letting us know that you are satisfied with your softener and experience with us!

This is amazing to hear and we really appreciate your feedback!

If you do wish to refer someone in the future, you can read about our referral scheme on our website!

Have a lovely evening.

Alice

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★★★☆☆

“No back up”

Written on: 08/07/2020 by Ovonnor (1 review written)

My unit leaked after 11months but they fob you off and don’t answer your calls Also expensive and very plastic wouldn’t recommend… Read Full Review

By Harvey Water Softeners

Written on: 31/07/2020

Good afternoon,

Thank you for your honest feedback, I do apologise sincerely regarding your delay in getting through to us.

Please do give us a call regarding this to discuss further.

We look forward to hearing from you.

Alice

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★★☆☆☆

“Stopped working in 4 month!”

Written on: 15/06/2020 by JaylynTemple (1 review written)

I have had water softener earlier in 2020 and it broke down just after 4 months! The engineer are so busy doing repairs they are available earliest after 6 weeks! I would not recommend anyone Harvey water softeners! They are nice at some of sale and marketing, for repairs customer service is not good enough!… Read Full Review

By Harvey Water Softeners

Written on: 02/07/2020

Good afternoon,

I do apologise sincerely that your softener has stopped working.

We will try our best make sure that we can get an earlier appointment for you.

Please do call us and we will be able to see what can do.

I do apologise once again about this.

We look forward to hearing from you.

Alice

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Dg-Reviews's Comment

Written on: 20/07/2020

I was called today 20Jul 2020 by customer service and lady said I can not cancel my contract, she tried to remind me that I can not do anything now. Very poor customer service too.

She said I they will remove the device and will not give me any refund.
The water softener was worked only period when I can cancel, ironically!!

Also they do not have information when my softener was broke down and when I complained first time.

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★★★☆☆

“Water is great”

Written on: 21/03/2020 by csCrockett467 (1 review written)

The water softener is easy to user and water is soft no scale so great. Bath and shower are nice. You can feel on your skin… Read Full Review

By Harvey Water Softeners

Written on: 26/03/2020

Good morning,
Thank you for your feedback!
We are so glad you are enjoying some of the many benefits of your water softener! Its always nice when your home returns to being limescale free!
If there is anything we can do to improve to be a 5/5 rather than 3/5 star, please let us know!
Thank you again!

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★★★★★

“Game changer”

Written on: 20/03/2020 by HaydenGutierrez (1 review written)

Excellent engineer. Excellent product. Customer service is top notch. I was told by 6 different plumbers it is either not possible/ highly advisable to not install a softener due to the positioning of our tank and pipe work. Harvey’s engineer came in. Told me what he was going to do and even went the extra mile by telling me he could run a pipe for drinking water! The pipe was so thin it runs under the skirting board! I had accepted that I would have to drink bottled water! It’s… Read Full Review

By Harvey Water Softeners

Written on: 26/03/2020

Good morning,
Thank you for your great feedback!
We are so glad one of our engineers was able to get the softener installed for you after others said it wasn't possible! Its always nice to have the chance to experience the benefits of soft water!
We are extremely excited to hear how happy you are with the softener and are confident you will continue to enjoy it as you see more benefits as time goes on!
Thank you again!

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★★★★★

“See it to really believe it ”

Written on: 20/03/2020 by ztGentry157 (1 review written)

The water has changed and I wouldn’t have believed it if I hadn’t have been given a demonstration in my own home. The service from when I sent the first email has been excellent and the information about the product has been in detail, but because I wanted to know more, not because of being forced into having the product. When I had a problem, the customer service team answered it quickly and couldn’t do more for me. The fitting did involve drilling through walls (which I wasn’t… Read Full Review

By Harvey Water Softeners

Written on: 26/03/2020

Good morning,
Thnk you for your great feedback!
We are so glad the experience has been so satisfactory for you from start to finish! It sounds like all teams deserve a big well done on their great can do attitudes!
We are so happy to hear that after such a short time you are already happy with your softener and we are confident that as you see more benefits, you will continue to enjoy the softener!
Thank you again!

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★★☆☆☆

“too expensive, and bad service after first installation”

Written on: 18/03/2020 by KaidenStokes (1 review written)

The water softener itself is good, However, 1. I think machine & mainatenance are too expensive 2. I have a bad experience of the service unfortunately, the initial installation service was really good, but after that I need re installation, it was not good Firstly, the coordinator strongly suggested, to install water softener before full house refurbishment, when i asked regarding house refurbishment. This was the totally wrong idea i have to re insrallation with lots of hassel. I havent… Read Full Review

By Harvey Water Softeners

Written on: 26/03/2020

Good morning,
Thank you for taking the time to give us this feedback.
We are very sorry to hear you have had a bad experience with us and would like to discuss this further with you.
We welcome all feedback, whether its good or bad so we can continue to improve as a company.
Please can you contact us at your earliest convenience so we can look into the issues you have raised.
Many thanks

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★★★★★

“Prepare for the amazing!”

Written on: 13/03/2020 by BroganWeber131 (1 review written)

Living in an extremely hard water area, we spent time a lot of time cleaning and money on cleaning/descaling products, let alone on new kettles and irons. Nothing could have prepared us for the drastic difference in our lives. The installation went very well, with a Harvey installer who was knowledgeable and very tidy in his work. We opted for an additional drinking water tap, providing calcium in the water, but filtered. From the moment the unit was installed, we noticed that cleaning of… Read Full Review

By Harvey Water Softeners

Written on: 13/03/2020

Good afternoon,
Thank you for your amazing feedback!
We are so happy to hear how blown away you were with your water softener and the benefits it has shown to you already! Its always nice making savings on your time and your money!
We will make sure the installation team get a big well done on the great installation!
If you wish to refer anyone in the future, we have a referral scheme that you can read about on our website!
Thank you again!
Rose

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★★★★★

“Very good experience”

Written on: 11/03/2020 by joeyye520 (1 review written)

My friend recommended Harvey to me and I immediately contacted Harvey to have a home demo. During the home demo, the salesman was professional and knows his product by heart. The product itself is expensive. It is too early for me to see whether works or not because this is the first month. However, the touch of soft water is immediately and I feel very good when I take a shower… Read Full Review

By Harvey Water Softeners

Written on: 13/03/2020

Good afternoon,
Thank you for taking the time to give us this great feedback!
We are very happy to hear you friend has recommended you and you are already experiencing some of the benefits of your water softener!
We will make sure the sales team get a big well done on the professional demonstration!
Thank you again!
Rose

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★★★☆☆

“Semi-happy customer”

Written on: 07/03/2020 by Boyle458 (1 review written)

Everything works well but the piping in the kitchen cabinet takes quite a lot of space and it looks horrible! Water is softer, no limescale anymore, drinking water tastes okay. … Read Full Review

By Harvey Water Softeners

Written on: 10/03/2020

Good afternoon,

Thank you for taking the time to give us this feedback.

We are happy to hear everything is working well and you no longer have limescale.
The softener does take up some space but if you are unhappy with the pipework, please do contact us and we can see what we can do to resolve this for you.

Many thanks,
Rose

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★★★★★

“First Class Service, Lovely Team and Fantastic Product ...”

Written on: 04/03/2020 by edsoltani (1 review written)

I called Harvey as soon as we moved into our new build to book a demo for the 3 month trial and I was offered a convenient Saturday appointment which went very well. A fun an interactive demonstration by a very nice, polite and professional lady who was not a bit pushy like most visits we get these days. This showed me the confidence they have in their product. I decided to go ahead and install on the spot and I was kindly offered some extra salt bags as a good will gesture and due to fixed… Read Full Review

By Harvey Water Softeners

Written on: 10/03/2020

Good afternoon,

Thank you for your amazing feedback!

We are so glad to hear how well the team did in getting your softener and filter installed for you!
Its always nice to hear how they have gone above and beyond to get any issues resolved as swiftly as possible!

Thank you for choosing to go with Harveys and if you wish to refer anyone in the future, we have a referral scheme that you can read about on our website!

Thank you again!
Rose

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★★★★★

“Water softener ”

Written on: 26/02/2020 by atPereira37 (1 review written)

Installation was arranged nice and easy. The engineer was on time and very helpful with explain how the installation needed to be done and how the machine worked etc. Kits so far is work like a dream, notice the difference straightway with shower. Few weeks on now noticing the cleaner taps etc. Saving money of cleaning produces, using dishwasher power now not the expensive tabs. Less softener in washing machine. Salt was delivered on time post installation. The whole process was nice and easy… Read Full Review

By Harvey Water Softeners

Written on: 27/02/2020

Good afternoon,
Thank you for taking the time to give us this great review!
We are so happy to hear you are already experiencing so many of the great benefits of your water softener!
We are glad to hear how well the whole process went for you and will make sure we say a big well done to all the teams involved!
Thank you again!

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★★★★☆

“Experience”

Written on: 24/02/2020 by Adkh (1 review written)

Excellent experience so far… Read Full Review

By Harvey Water Softeners

Written on: 25/02/2020

Good morning,
Thank you for your review!
We are so happy to hear you have enjoyed your experience so far!
We have noticed you have put a 4/5 star review, if there is any feedback you can give us to help us improve to 5/5, please let us know!
Thank you again!

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★★★★★

“Best on the market ”

Written on: 19/02/2020 by Vargasap448 (1 review written)

Had a new Harvey’s softener installed recently. We had 2 new bathrooms installed last year and already all the lovely chrome fixtures and fittings started to develop limescale. I contacted Harvey’s and within a few days we had a full quote and soon after presses go and had the softener installed not long after. The chrome is now shiny again, the water filter tap installed alongside is amazing and we use fewer products in the shower/bath. Highly recommend. Not cheap but you get what you pay… Read Full Review

By Harvey Water Softeners

Written on: 20/02/2020

Good afternoon,
Thank you for taking the time to give us this great feedback!
We are so happy to hear you are enjoying your water softener so much! Its always nice when previously affected fixtures return to being nice and shiny!
If you wish to refer anyone in the future, we have a referral scheme that you can read about on our website!
Thank you again!
Rose

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★★★★☆

“Limescale free and I love it!!!!”

Written on: 19/02/2020 by Parmar263 (1 review written)

Fist thing is that The installer was very good and was explaining to me everything that he was doing. It’s fits nice and snugly under my sink. My house is not limescale free so everything looks nicer and now the water is sort I don’t need to use as much soap or shower gel or even washing powder to get a better outcome than I was getting before. The filter water tap tastes great and looks very sleek. I have a slight problem with the water pressure in my kitchen sink and I was assured it… Read Full Review

By Harvey Water Softeners

Written on: 19/02/2020

Good afternoon,

Thank you for taking the time to leave us this review. It's great to hear how pleased you are with your newly installed softener, we're glad that your house is now limescale free and you are using less product and enjoying better tasting water.

Regarding the slight drop in water pressure, we would advise that you contact us about this. The water softener shouldn't affect your water pressure.

Please give us a call in the installation department, the number can be found on our website. We will be able to send someone over to have a look at this for you.

Many thanks,
Isabel

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★★★★★

“can't live without it now”

Written on: 17/02/2020 by Whittaker242 (1 review written)

I live in London, and this is the best thing I've done in my flat. The initial consulting and the installation were done in 1 week's time, and this couldn't be easier. At the initial consulting, the consultant demonstrated how the water softer works and showed me the hardness of the water that I currently have, and how much it can be softened. On the next visit, a plumber of Harvey's installed the softener, which only took about 3 hours. The machine was quite compact and perfectly fit in a… Read Full Review

By Harvey Water Softeners

Written on: 19/02/2020

Good morning,
Thank you for taking the time to give us such great feedback!
We are so happy to hear the whole process was quick and satisfactory for you!
The savings you mentioned are some of the great benefits of the Harvey water softener so we are glad you are already noticing these!
If you do wish to recommend anyone in the future, we offer 6 packs of salt free of charge as a thank you for referrals! You can read about this on our website!
Thank you again!
Rose

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★★★☆☆

“Good product but mistake made with the installation ”

Written on: 16/02/2020 by Sloan89 (1 review written)

Product is a good one, guy who installed it was very friendly and professional however made one mistake with the installation in that he didn't leave enough room for the washer dryer to come out properly. Probably an understandable mistake however would need to point out for this to be a fair review… Read Full Review

By Harvey Water Softeners

Written on: 19/02/2020

Good morning,
Thank you for taking the time to give us this review!
We are happy to hear you are happy with your water softener!
We are sorry to hear there was a mistake made at your installation. Please do contact our installation team if you haven't already to see what we can do to rectify this for you.
Many thanks,
Rose

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