Harvey Water Softeners Reviews

★★★★★
4.6 / 5
95% of users recommend this
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  • Service & Support

  • Value For Money

Summary

''Harvey's Block Salt Water Softener eliminates domestic scale and scum. It is twin cylinder, non electric and uses block salt. Block salt is more efficient, compact and easy to load with no mess.''
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Harvey Water Softeners

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Latest Reviews

★☆☆☆☆

“Avoid!!!!!!”

Written on: 11/07/2021 by JuanKearns (1 review written)

Avoid this company. It has been more than a month and the water still hard… 3 packs of salt have gonna and the water it not softened “as promised”. Carried out the test on the first week, it was hard water, but as they say test again after 2-3 weeks… a month later I tested it with the package Harvey provided, the colour that appear is not even orange (for hard water) it is extremely red, meaning the water is even worst. There is a problem with payment as well, they promised 3 months… Read Full Review

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★☆☆☆☆

“Worst of the worst! Product stops working in a few months”

Written on: 15/03/2021 by LillianaNapier158 (1 review written)

No one comes to fix it! Customer service is 100% useless!… Read Full Review

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★☆☆☆☆

“Leaked caused damage to kitchen units still waiting ”

Written on: 15/01/2021 by Kiley190 (1 review written)

Damaged unit and kitchen doors been waiting since last June to be resolved. Watersoftner leaked poor after care service!… Read Full Review

Harvey Water Softeners's Comment

Written on: 09/02/2021

Good afternoon,

I'm sorry to hear about your experience.

Please call us so we can resolve this matter as soon as possible!

I look forward to hearing from you.

Alice

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★☆☆☆☆

“Pathetic after sale service”

Written on: 16/12/2020 by Lunam333 (1 review written)

Beware !! They are really good at marketing & take care of the customer very well until the installation & 3 months (trial period). Absolutely pathetic after-sale care. Mine broke down twice in 2 years & the waiting period was 2 months for each repair. They care a damn about the customers. Not worth the money you pay. Will never recommend Harvey's to anyone… Read Full Review

Harvey Water Softeners's Comment

Written on: 09/02/2021

Hi,

I'm very sorry to hear about your experience.

Please get in touch with us so we can resolve this matter for you as soon as we can!

I look forward to hearing from you!

Alice

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★☆☆☆☆

“Appalling customer care”

Written on: 16/12/2020

On 7 September 2020,the fitter drilled through an electric cable, causing a power cut in extremely cold weather. Our electrician attended to correct the problem on 2 separate occasions to carry out a full repair. When we submitted the photographic evidence of the damage, Harvey eventually agreed to cover the cost of the electrician's bills, but communication on this matter from the company was zero. Fortunately we had an excellent salesman, who sold us the softener in the first place and who… Read Full Review

Harvey Water Softeners's Comment

Written on: 09/02/2021

Good afternoon,

Thank you for leaving your honest review and I'm very sorry to hear about your experience.

Please call us so we can discuss this further with you!

I look forward to hearing from you.

Alice

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★☆☆☆☆

“Non-existent customer service”

Written on: 10/12/2020 by Brexiteer101 (1 review written)

Have tried to book an engineer now for three days without any luck as their phones are never answered and I have been holding for over 30 minutes each time!… Read Full Review

Harvey Water Softeners's Response to Brexiteer101's Review

Written on: 09/02/2021

Good afternoon,

Thank you for your feedback.

I do apologise about our wait time at the moment, due to COVID it tends to be more of wait.

Thank you for being patient with us. Please also call us so we can book you in as soon as we can!

Keep safe.

Alice

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★☆☆☆☆

“Poor Customer Service”

Written on: 07/12/2020 by HaileeMartinez (1 review written)

I am writing this feedback while once again on hold to speak with someone from the service department....I first contacted them a week ago as I am need of a service visit as my water softener is not working correctly (the water tastes salty, the salt blocks are being used up very quickly and there is discoloration in the water!!). Having left my details and being told someone would be in contact within 48 hours I heard nothing, tried to call again, no answer, sent a website enquiry and then… Read Full Review

Harvey Water Softeners's Comment

Written on: 09/02/2021

Good evening,

I do apologise to hear about your experience.

Please call us to speak to someone in the Service Department who will be able to resolve this matter for you as soon as possible!

We look forward to hearing from you.

Alice

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Badservice2021's Comment

Written on: 26/07/2021

Your experience is identical to mine. On two occasions I waited a total of one hour on the phone with no reply. Below I see their member of staff responds by telling you to call them and speak to the service department, but it's impossible to get through. They have my phone number and address details, why can't they call me, at least I'll answer! In my case after no success via phone I then resorted to three 'chats', one of which asked me to check I had not got a dripping shower or hose pipe running! Currently, I've got nowhere. Our water is so salty and the blocks are being consumed at the rate of two a week, with only two people using water in the house. The installation is 9 maths old. Help please - What should we do?

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★☆☆☆☆

“Poor customer service”

Written on: 04/11/2020 by poCaldwell454 (1 review written)

I bought six pack of Harvey Water Block salt and they arrived with damages. I contacted their customer services and they told me that I could still use the block salt despite of the damage and I just needed to throw away the pieces falling off. This is ridiculous. I wanted to use block salt because it's convenient and I paid the full price for a complete block salt not for a damaged one… Read Full Review

Harvey Water Softeners's Comment

Written on: 09/02/2021

Good evening,

I'm sorry to hear regarding the delivery of your salt.

Please call us so we can discuss this in more detail with you!

We look forward to hearing from you.

Alice

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★★★★★

“Excellent Product”

Written on: 29/10/2020 by Bradshawsl223 (1 review written)

Recommend to all for Harvey Water Solution, good for health & save money. … Read Full Review

Harvey Water Softeners's Comment

Written on: 31/10/2020

Hi,

Thank you so much for your lovely feedback!

We are so pleased to hear that you recommend our product to others!

If you do wish to refer someone in the future, you can read about our referral scheme on our website!

Keep safe.

Alice

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★☆☆☆☆

“Terrible customer care”

Written on: 23/10/2020 by RAJANulahannan (1 review written)

My installation for Harvey water softener was planned for 23/10/2020 between 12-2.00pm. I had a message on 9/10/2020 from Harvey confirming this. I took a day off from work ready for the installation. At around 11.35, I received a phone call from Harvey informing that the Plumber was not coming and that the installation needed to be rescheduled to 12/11/2020 even though I had waited 2 weeks already. If the customer care is like this even before the installation then I am very much concerned… Read Full Review

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★☆☆☆☆

“Relocating Water softener to a new home”

Written on: 08/10/2020 by TJade (1 review written)

Called the customer service to help move the water softener to a new home that is 15 10 miles away, the guy said it would cost £440 + VAT. That is ridiculous and exploiting… Read Full Review

Harvey Water Softeners's Response to TJade's Review

Written on: 09/02/2021

Good afternoon,

i'm afraid that is the charge for the reinstallation at Harveys.

I'm sorry this is inconvenient for you.

If you would like to discuss further, please call us.

Have a lovely evening.

Alice

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★★★★☆

“Feels soft on your skin...”

Written on: 22/09/2020 by Nelgeo (1 review written)

It’s almost two years since I started using Harvey water softener and I am really satisfied with my decision to install it. The water makes you feel fresh after a good shower or bath and clothes look cleaner with reduced use of detergents. … Read Full Review

Harvey Water Softeners's Response to Nelgeo's Review

Written on: 24/09/2020

Good afternoon,

Thank you for your lovely review.

This is great to hear that you are seeing benefits already with the softener.

Keep safe.

Alice

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Harvey Water Softeners's Response to Nelgeo's Review

Written on: 01/10/2020

Good morning,

Thank you so much for leaving this lovely review regarding how you enjoying your softener!

We really appreciate your feedback so thank you!

Keep safe.

Alice

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Harvey Water Softeners's Response to Nelgeo's Review

Written on: 26/09/2020

Good afternoon,

Thank you so much for your lovely feedback!

We are so glad to hear you are happy with the decision you made and that you are really enjoying the softener!

Keep safe.

Alice

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★★★★☆

“It is a MUST for English homes!”

Written on: 12/09/2020 by 320Levesque (1 review written)

We have suffered a lot with the hard London water in the flat for years before we discovered HARVEY WATER SOLUTIONS through social media. After thorough research, we have decided to install our system based on basic criteria: 1- Service quality and proximity to business 2- Experienced freelance engineers that show up initially to explain the system 3- statistics showing Cost savings 4- Easy maintenance. It’s been a year and everyone in the house is very pleased. My daughter’s damaged hair… Read Full Review

Harvey Water Softeners's Comment

Written on: 17/09/2020

Hi,

Thank you so much for your fab feedback!

We are so glad you are enjoying your softener!

Have a lovely evening.

Alice

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Harvey Water Softeners's Comment

Written on: 26/09/2020

Good afternoon,

Thank you so much for taking the time to leave us with your fantastic feedback.

We are so glad to hear that you have been seeing major benefits for you all in your household!

We really appreciate your feedback so thank you!

Have a lovely weekend and keep safe.

Alice

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★☆☆☆☆

“Horrible vice”

Written on: 11/09/2020 by Waterissue1234 (1 review written)

The installation was done in August, after a salesman had come and inspected our house and taken all the details. Post the installation there was a substantial drop in water presssure. We have informed this to Harveys, and even after 20 days, nothing has been done. They just send plumbers to inspect the installation, and all I hear now that the installation and even the machine installed is wrong, But nobody comes to rectify the installation and alleviate our situation even after 20 days… Read Full Review

Harvey Water Softeners's Response to Waterissue1234's Review

Written on: 26/09/2020

Good afternoon,

Thank you for your feedback.

I do apologise about the experience you have had with the drop of the water pressure in your property and that you haven't heard back from the team regarding this this.

Please do give us a call so we can discuss further and resolve this issue for you as soon as possible.

We look forward to hearing from you.

Keep safe.

Alice

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★★★★☆

“Water softner that works well”

Written on: 15/08/2020 by Vazier (1 review written)

Thank you Harvey Water Softner team. The salesman was thorough answered all our questions and organised the installation. The installation was done in a timely manner, very neat job. The engineer was excellent and explained all the workings of the system and tidied up after installation. We are happy the water softner is working well at the moment and no leaks so far. I would definitely recommend Harvey Water softner… Read Full Review

Harvey Water Softeners's Response to Vazier's Review

Written on: 19/08/2020

Good afternoon,

Thank you so much for letting us know that you are satisfied with your softener and experience with us!

This is amazing to hear and we really appreciate your feedback!

If you do wish to refer someone in the future, you can read about our referral scheme on our website!

Have a lovely evening.

Alice

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★★★☆☆

“No back up”

Written on: 08/07/2020 by Ovonnor (1 review written)

My unit leaked after 11months but they fob you off and don’t answer your calls Also expensive and very plastic wouldn’t recommend… Read Full Review

Harvey Water Softeners's Response to Ovonnor's Review

Written on: 31/07/2020

Good afternoon,

Thank you for your honest feedback, I do apologise sincerely regarding your delay in getting through to us.

Please do give us a call regarding this to discuss further.

We look forward to hearing from you.

Alice

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★★☆☆☆

“Stopped working in 4 month!”

Written on: 15/06/2020 by JaylynTemple (1 review written)

I have had water softener earlier in 2020 and it broke down just after 4 months! The engineer are so busy doing repairs they are available earliest after 6 weeks! I would not recommend anyone Harvey water softeners! They are nice at some of sale and marketing, for repairs customer service is not good enough!… Read Full Review

Harvey Water Softeners's Comment

Written on: 02/07/2020

Good afternoon,

I do apologise sincerely that your softener has stopped working.

We will try our best make sure that we can get an earlier appointment for you.

Please do call us and we will be able to see what can do.

I do apologise once again about this.

We look forward to hearing from you.

Alice

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Dg-Reviews's Comment

Written on: 20/07/2020

I was called today 20Jul 2020 by customer service and lady said I can not cancel my contract, she tried to remind me that I can not do anything now. Very poor customer service too.

She said I they will remove the device and will not give me any refund.
The water softener was worked only period when I can cancel, ironically!!

Also they do not have information when my softener was broke down and when I complained first time.

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★★★☆☆

“Water is great”

Written on: 21/03/2020 by csCrockett467 (1 review written)

The water softener is easy to user and water is soft no scale so great. Bath and shower are nice. You can feel on your skin… Read Full Review

Harvey Water Softeners's Comment

Written on: 26/03/2020

Good morning,
Thank you for your feedback!
We are so glad you are enjoying some of the many benefits of your water softener! Its always nice when your home returns to being limescale free!
If there is anything we can do to improve to be a 5/5 rather than 3/5 star, please let us know!
Thank you again!

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★★★★★

“Game changer”

Written on: 20/03/2020 by HaydenGutierrez (1 review written)

Excellent engineer. Excellent product. Customer service is top notch. I was told by 6 different plumbers it is either not possible/ highly advisable to not install a softener due to the positioning of our tank and pipe work. Harvey’s engineer came in. Told me what he was going to do and even went the extra mile by telling me he could run a pipe for drinking water! The pipe was so thin it runs under the skirting board! I had accepted that I would have to drink bottled water! It’s… Read Full Review

Harvey Water Softeners's Comment

Written on: 26/03/2020

Good morning,
Thank you for your great feedback!
We are so glad one of our engineers was able to get the softener installed for you after others said it wasn't possible! Its always nice to have the chance to experience the benefits of soft water!
We are extremely excited to hear how happy you are with the softener and are confident you will continue to enjoy it as you see more benefits as time goes on!
Thank you again!

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★★★★★

“See it to really believe it ”

Written on: 20/03/2020 by ztGentry157 (1 review written)

The water has changed and I wouldn’t have believed it if I hadn’t have been given a demonstration in my own home. The service from when I sent the first email has been excellent and the information about the product has been in detail, but because I wanted to know more, not because of being forced into having the product. When I had a problem, the customer service team answered it quickly and couldn’t do more for me. The fitting did involve drilling through walls (which I wasn’t… Read Full Review

Harvey Water Softeners's Comment

Written on: 26/03/2020

Good morning,
Thnk you for your great feedback!
We are so glad the experience has been so satisfactory for you from start to finish! It sounds like all teams deserve a big well done on their great can do attitudes!
We are so happy to hear that after such a short time you are already happy with your softener and we are confident that as you see more benefits, you will continue to enjoy the softener!
Thank you again!

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