Site 91 Opticians - www.site91.co.uk

Site 91 Opticians gives quick delivery, good customer service and good price.

I was told if I returned my Fendi Frames they would be replaced by new ones. I sent them in to Site91 in December 2008. By February 7th 2009 I had heard nothng about them so I called Site 91 . I was was told my new frames were in the post and I should recieve them in a couple of days. After a non delivery I called - which was 8 times over 5 days. Finally I was told that the new ones were missing and even though they had tracking number they had no explanation. I was fobbed of with various excuses and on many occassions said they would e-mail me or telephone me with an answer but n communication from them at all. Site91 finally said they still had my broken frames which they had managed to repair by putting some new stones in so they would send them on! They arrived badly repaired still some stones missing and no reference to the so called new Fendi frames that I was promised. I will never use Site91 again and to get a staight answer from the so called Customer Service seems none existant

I bought some Prada glasses thru this site which I waited for 2 and a half months to receive -but they were a bit cheaper than on the high street so I waited on- however the lenses came off after 2 months I am trying to get through to them but they just will not answer any calls - I think they've gone bust! Steer away. would not recommend.

I ordered some oakleys from Site 91 Opticians 2 months ago, paid at time of order, keep being told they are out of stock at oakley, phoned another online supplier who said they are fine and could deliver in 4 days. Very Concerned

After waiting for the last 5 weeks for my glasses, I would take everything in the customer service with a pinch of salt. The shop still has not notified me why my order is so late, or indeed when I will receive it. I feel as though I am getting nowhere with the shop. I would not recommend this site.

Site 91 Opticians - I spent a long look trying to find a decent online optician for my first foray for buying glasses that way. I took the plunge and have regretted nothing with site91.co.uk. The glasses came well packaged and with free delivery and quite a bit quicker then my high street D and A order. They were also problem free unlike the ones that I got from D and A.The price was superb and from start to finish the service that I received was excellent. Highly recommended.