written by on 08/11/2022
Supplied and paid for supposedly in “new unused condition” football boots that had been used, or tried on, or returned previously. The worst part was discovering numerous short and long strands of hair (pubic?) inside one of the boots upon opening. Boot was also laced up, unlike unlaced condition when leaving the factory. Unpleasant and unsanitary.
written by alParrish68 on 20/10/2022
I ordered 2 pairs of boots from this company - the first pair should have been a 6.5 UK, they turned up and were a 6. I then ordered a 2nd pair, express delivery as they were urgent by this point, size 7.5 in theory. Turned up, one size 7 and one 7.5! And DIFFERENT COLOURS! I opened a case as I want my postage back and nearly a month later I'm still sending photos backwards and forwards. Its very clear I have not received what I have paid for and yet getting my money back is like getting blood out of a stone. AVOID AT ALL COSTS!!!
written by Jordyxp on 27/06/2022
Awful customer service. Ordered football boots, used a 10% discount code which lovell soccer provided me with after signing up with them, took my money and now are saying that they are out of stock, yet I can order them again in the same size as they are available. Don't give out discounts if your not going to honour them. Now I have to wait 5-7 days just to get my money back. DISGRACEFUL SERVICE AND WON'T EVEN ANSWER MY EMAILS. BEWARE!!!!!!!!
written by Sasha352 on 14/06/2021
Awful shop. Terrible customer service. Wrong item received but they said they have the right to send different item as items may vary.... but won’t pay return postage or refund postage already paid. £10 to return the item and NOTHING back... no exchanges accepted. Be warned.. you won’t get what you paid for.
written by GlenBlows on 09/04/2021
This company do not provide the products you order! I paid for a pair of football boots that I have still not received. This company deserve zero stars as they are rubbish.
written by 480McDowell on 25/09/2019
Ordered a football shirt and Lovell took payment whilst knowing they had none of the shirts in stock. Then advised they were not getting anymore stock in and that a refund will take 5 days to be returned. Will not use ever again.
written by riggster on 20/09/2018
I ordered 2 pairs of thermal football gloves 7th Sep,payment taken from card and advised delivery by 13th. Parcel did not arrive so have contacted them 3 times via email/website and no contact whatsoever. I am appalled by the poor customer service. I buy online all the time and have never dealt with such an unprofessional outfit-with no telephone number!! They obviously don't want you ringing to complain.
written by BenSelmes on 08/08/2017
I ordered a pair of football boots 1 week before I had a football match. I saw the website said they would take 5-7 days to arrive. The morning of my football match I received an email which said my order had only just been dispatched. I felt this was awful organisation and misleading information was given to me about how long the product would take to get to me. I then received the £140.40 I paid for the boots, to find out 1 hour later that the company had taken to money back out of my account which I'm pretty sure is illegal. I still have not received the product and have not been refunded for it. All in all I had an awful experience with the company and willl never be purchasing anything from this website again.
written by Lesliemr470 on 11/02/2015
I am very happy whith this web page. It have offers and sales very well. Although of difficult to send produces to Argentina, I never have any problem with us to buy boots or clothes. I am very grateful for the Lovell Soccer's service. Good bye!
written by kvFrost326 on 24/07/2014
Purchasing with this company was easy and delivery was quick and as expected. Unfortunately, on arrival the boots didn't fit. I returned them and got a replacement pair within a few days. I then used the boots a couple of times and a manufacturer problem became apparent quite quickly. Lovell Soccer were easy to deal with and replaced the boots for some different ones of my choice without any hassle. On both occasions they refunded any postage costs. I actually spent more on the second pair of boots and I hope that this pair will suffice as they are a more trusted brand. I Must stress that any returns were not Lovell Soccer's fault and that they were extremely easy to deal with. A*.
written by on 12/01/2014
Just wanted to leave review, as I used the review centre to decide whether to use this website. I was looking for a pair of football boots which were not available in my size anywhere aside from niketown and even there they were £115. I eventually stumbled upon lovell soccer. Got the boots in my size and at a very decent price of £89 added a t shirt and got free express delivery. Rang up to confirm everything and was met with a very polite representative whom then took over and completed my order. was dispatched on the spot and recieved the next day (in around 25 hours total!!) Would reccommend to any1.
written by on 20/03/2013
I am a French customer and I am very satisfied with the choice, price and quality of service of this shop. My order was delivered very quickly in quality packaging. The product delivered is in line with my expectations. I recommend this shop, thank you to them! I will not hesitate to repeat a command in this shop.
written by iLeon on 21/08/2012
Superfast delivery to Australia from the UK, 7 business days! Total took 10 days including the personalisation which was amazing! Great boot. Will be buying more from them again. Great website, superfast replies from customer service and much cheaper then all compedetors and also provides a much better service, and always tries to help the customer! A++
written by amyreview on 23/12/2011
I made this order for a Christmas present for someone, i was notified that they had run out of stock the day after i made the order but then they found one pair left. The fact they kept looking i thought was impressive, then they said for the inconvenience which wasn't really that much of an inconvenience they were upping the delivery to express. Got here in time, packaged correctly and brilliant value. The customer service was amazing, answered every question i had, and kept to their word. When i received my package the delivery notes were inside (what they use to tell what and where is going) on the slip i noticed people had written on it 'ASAP SEND NOW' so they were even trying to get it sent out quicker. Will DEFINITELY use again.
written by ChrisH1983 on 19/10/2011
When I saw that lovellsoccer.co.uk offered free I'd on their boots I thought that it wouldn't be the same quality as competitive websites which charge £20 for the same service. I was wrong. The boots I purchased look fantastic and the name ID is properly embroidered. I had to contact customer services via email and my query was answered very quickly. Ordering online is very easy to follow. The website is stylish and is up to date with all the latest products on the market. Every aspect of my purchase was perfect.
written by Vitarelis on 15/07/2011
I have bought two pairs of boots one for me and one for my brother. I have used the freeID on my boots and it is perfect. The prices were very low. Customer support is just awesome. I can't believe how fast they are answering questions. I am an international buyer and the shipping was very fast. If they will keep up this good work I will recommend all of my soccer buddies to buy from lovellsoccer.co.uk 100% guaranteed satisfaction.
written by Ricky10 on 18/08/2008
Really helpful, was really good for my football boots and getting my team footballs using their multi ball deals.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Hdidy's Response to Jordyxp's Review
Written on: 25/07/2022
How long did they take to respond to you and did you get your money back