Holiday Lettings Reviews - www.holidaylettings.co.uk

★★★★☆
3.6 / 5
69% of users recommend this
? Ask our helpful community of experts about this product or company
Holiday Lettings www.holidaylettings.co.uk - Ask a question now

Media Gallery for Holiday Lettings www.holidaylettings.co.uk

Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk
Holiday Lettings www.holidaylettings.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Awful awful awful. Avoid if letting property. ”

Written on: 20/09/2017 by L1zDoyle (1 review written)

I rent my holidaycottage in Donegal via Airbnb and Homeowners abroad. Both great companies who are easy to deal. I have dealt with them for 3 years. I decided to try Holidaylettings.co.uk What a disaster! They are expensive and have no contact number for support even in an emergency. A lady recently rented my house for 2 days. She left after 1 day. Her complaints include. The grass was too wet. The insects outside might bite her. The fire was not hot at the right time. The ground was… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great Accommodation”

Written on: 02/09/2017 by Talia379 (1 review written)

We have just returned from an 8 day stay at this small complex, the apartment we stayed in was named 'WATERFRONT' it is part of the Watersedge apartments owned by Roseanne and Ludwig Camilleri. The apartment is 2 bedroom very modern and complete with a decent size swimming pool. It is in a good position a very short walk from rocky sea bathing and about a 10 minute walk from beach in St Thomas's Bay. It has full air conditioning (extra charge) we only used one of the 3 units and the weather was… Read Full Review

Stuffedbyhl's Comment

Written on: 26/09/2017

Duhhhh! You are meant to be writing a comment about how efficient or otherwise you found Holiday Lettings, not how nice or otherwise your rental was!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“DON'T BOOK!”

Written on: 15/07/2017 by Larax146 (1 review written)

Paid the deposit and then found out the property was not clean and was a disgrace, not like the photo. Now, after several letters, emails and phonecalls, they are refusing to refund my money. You have a 24 hour cool off and I unfortunately went a touch over that time. Guests that are staying in there came out to say how bad it was. Thank god I can send someone to look outside to see if it's o.k. Others can't! I was also threatened by a member of staff who left me visibly shaken. BE CAREFUL… Read Full Review

Stuffedbyhl's Comment

Written on: 19/07/2017

atest Reviews
★☆☆☆☆
WRITE A REVIEW
“What a disgrace”
Written on: 19/07/2017 by StuffedbyHL (4 reviews written)

Be VERY VERY careful if advertising on Homeaway. First you pay a £300 subscription, then they force you to one of their booking systems that earns them another 5-10% commission. If you refuse that they suppress your advertisement so you get no bookings. In the process of issuing a County Court summons to get my money back but very hard to find the name of anyone senior… Read Full Review


Report this review

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Never Book from Holiday lettings”

Written on: 09/06/2017 by Fowler497 (1 review written)

This was the worst decision of my life. Customer service put me in harms way by not acting responsibly and tried saying that the rebooking of a hotel at the same price was a matter of goodwill, but when in reality it was a contractual obligation. The lady owed the booking service for a previous short term cancellation. She tried to withhold my luggage when I refused to give her any money, when I told her that I paid the booking in full through ****************************** and she needed to… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Asked for private documents via email”

Written on: 08/05/2017 by ScarlettSaunders207 (1 review written)

Booked a holiday villa and received a dodgy looking email asking for a photo of me next to my license or passport and to send it via email thought it was fake they then cancelled my villa. What company requests documents by email. I asked for another villa and they said they would need another payment. Absolute joke dodgy villas would not use them again bad company… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“BEWARE FAKE BOOKING CONFIRMATION”

Written on: 25/04/2017 by WELLS56 (1 review written)

I MADE A BOOKING TO SITGES WITH THIS WEBSITE, THEY SAY THAT DEPOSIT NOT TAKEN TIL OWNER CONFIRMS AVAILABILITY. I HAVE E MAIL TO CONFIRM MY BOOKING DETAILING DEPOSIT TAKEN,DATE TAKEN, BALANCE DUE AND DUE DATE. AFTER I MAKE AND PAY FOR MY TRAVEL, I GET A MESSAGE FROM OWNER SAYING SHE MADE A` MISTAKE` SHE HAD DOUBLE BOOKED, I COULDN`T HAVE PROPERTY AND SURE THAT I WOULD FIND SOMETHING ELSE. TOTAL DIS REGARD TO ANY ELEMENT OF CUSTOMER SERVICE. MY DATE WAS FIXED DUE TO ANNUAL EVENT IN SITGES… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Trip Advisor and Holiday Lettings Rips off Bookers”

Written on: 28/03/2017 by Sims76 (1 review written)

I am a holiday property owner who has advertised on holiday lettings for 10 years, in this time I have been very happy advertising with them. However since they were bought out by Trip Advisor things have changed not only for the property owners but for the booker and not for the better. HL/TA are clearly trying to force all owners to sign up to their 'free listing' which costs the owner 3% (not bad you think) and the booker up to 18% (yes thats right!) on top of the rate the owner is asking… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible customer service”

Written on: 07/03/2017 by Asiac385 (1 review written)

Tripadvisors holiday lettings site is a joke. Their customer service is terrible. I upgraded to a subscription account as they rip off the customers so much. They said it would take 3-5 days to get the advert active again, how it can take this long to verify a passport photo I do not know. 5 days later the advert is still not active. So I rung up and they promised it would be within 24 hours. 48 hours later and of course nothing. No phone call or anything to apologise or explain. You have to… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Rubbish! Useless customer service AVOID!!!”

Written on: 13/11/2016 by almohammed (1 review written)

Automated email and telephone services, tossed around departments when you reach someone. Holiday Lettings collect a high booking fee for doing nothing, if you need to cancel even if the owner agrees not to charge you. You dont have these problems with other sites!! AVOID… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“The apartment, Plean”

Written on: 28/10/2016 by 4paws4legs (1 review written)

We decided to visit eastern Scotland and wanted to see the kelpies,the Falkirk wheel and stirling, We found "the apartment" in Plean , which is halfway between the two. What a hidden gem in the older part of the village, located at the rear of the property, I had never heard my other half say "wow" as we entered the property..it's beautiful... A mackintosh design inner door from the bright vestibule, spotlessly clrean, modern but totally laid back, fully equipped kitchen, high end beautiful… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Don't Touch Them”

Written on: 25/09/2016 by Azarias51 (1 review written)

If for any reason you need to cancel, even if you get a refund from the owner Holiday Lettings will keep a £50 booking fee. Stay well clear… Read Full Review

Report this review
Was this review helpful? 0 0
★★☆☆☆

“Be very very careful ”

Written on: 02/09/2016 by 46Hull (1 review written)

Holidaylettings pocketed £1000 deposit on behalf of the owner without giving us a chance to respond. Be very careful when you use this website. We learned the hard way. An unscrupulous home owner made us pay to replace items that were either worn or missing and holidaylettings didn't give us a chance to query this before it returned only 500euros out of a total 1800 euro deposit. The holiday maker has no rights it would seem. We have queried this with holidaylettings and the owner… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Extremely poor customer service ”

Written on: 26/08/2016 by Imac67 (1 review written)

I booked an apartment for my family holiday through this company and will never do it again. I received an email at 17.28 and a phone call at 7pm to inform me the owner has cancelled my apartment we had 3 days BEFORE by holiday start date . The adviser emailed us some alternates and said she would call back in an an hour 2 hrs later I called back and spoke to a different agent who also emailed more properties we found a suitable one and said we would pay the difference ahh but it doesn't work… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Extremely Poor Customer Service”

Written on: 22/08/2016

I have an ongoing problem with this Company - which has emanated from the owner of a property I booked to stay in taking my holiday balance from my debit card I used to pay him for a Parking permit, without my authorisation. I have been playing email ping pong with Holiday Lettings for 4 days now - they send generic emails to you which do not answer any of your questions - they are a call centre in INDIA and appear to just copy and paste emails from script templates. If you phone them on the… Read Full Review

Vix51's Comment

Written on: 22/08/2016

on a further note - Holiday Lettings say they will send you emails nearer the time for the balance to be paid as reminders? Inbox? Zero. Spam? Zero!!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“DOWNHILL ALL THE WAY”

Written on: 19/08/2016 by jshloosemore (1 review written)

Ever since the website was taken over by Trip Advisor I am sure I have lost bookings. So many emails are not received by those who contact me, attachments are not included with the email or potential customers are receiving hundreds of the same one!and there seems to be no way to contact anyone at Trip Advisor. Certainly I cannot find a phone number or an email address for owners to log their complaints. When my contract comes up for renewal, don't think I will stay with them as there are… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“ONE DAY MY MONEY WILL COME!”

Written on: 17/08/2016 by Emilie187 (1 review written)

Holiday Lettings have many bookings of mine but after many months still cannot/have not paid me... they blame the computer. Whats the point of it all if they cant pay up! DO NOT USE THEM IF YOU WANT TO BE PAID! Have contacted them a dozen times and they keep promising it will be sorted and never is… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Do Not Use. Awful Customer Services”

Written on: 13/08/2016 by Sn2000 (1 review written)

I booked a holiday through these people and I will never do it again. So far I have had three text messages from them reminding me that I need to pay my balance, all at around 01:40 am. This is absolutely disgraceful for a business to be contacting people at this time. As if this wasn't enough. My phone then pinged off at 3 am when they followed this up with an email. I have now had three nights disturbed sleep and been late for work twice as a result. I contacted customer services today only… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Don't trust prices”

Written on: 13/08/2016 by 87Purcell (1 review written)

Price quoted on website was doubled by owner when we tried to book. Go elsewhere… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Holiday Lettings cyprus agent”

Written on: 12/08/2016 by Steele1962 (1 review written)

Having searched the internet and communicated with the agent in Protaras. Having travelled o Cyprus for the last 14 years we thought this years prices had gone up considerably. we tried to negotiate the price down. We were unsuccessful and decided to keep our eye on the sites and hope the price would come down and book a late availability. We selected a trip advisor website with the best price all the web sites showing the dates as available we tried to book only to be told they are not… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Ridiculous company- waste of time!!”

Written on: 05/08/2016 by Gem31 (1 review written)

I booked a cottage in Yarmouth yesterday, paid the deposit, but the small print stated the owner has 24 hours to accept or decline the booking. 21 hours later I have not received confirmation or a decline. I emailed the holiday cottage directly and this was their response: 'Hi, I'm really sorry but we aren't taking bookings for Summer 2017 yet, we are not sure whether that cottage will be available to hire. Unfortunately when the Holiday Lettings website cannot find a price it just defaults… Read Full Review

Report this review
Was this review helpful? 0 0
overview