had fibre home broadband fitted open reach called they would not let me say were the new socket was fitted they took my master socket out they stuck the new socket over the the hole were the old one was with a peice of double sided tape when they left it fell off and is now on the floor vodafone said I couldn't report it until my account was live was only live when my 14 days cooling off period was up. I have complained lots of times vodafone has told the first to get an electrician my self and get it fixed. now they just say I have to pay myself if I want the mess sorting out customer service is terrible  Edit Delete  Share

I felt compelled to write this review, after the 10 day mess I endured. I tried 3 times to join Vodafone, and on each occasion they cancelled. Only on the last one did they ring me to let me know. I only found out about the first two by ringing myself. Each time nobody could explain why their system cancelled it, but I always got the same response: "we are so sorry, and rest assured we will find out why and ring you back". No ring back ever! The only small mercy was that it was a Freephone number, but to have to ring them over and over again, to try and fix their issues is incredible for a large company like Vodafone. After trying on the 3rd attempt, I thought everything must be fine, but seeing their number on my mobile told me I knew what was coming. The guy actually had the cheek to say "sorry we have cancelled your order. Since the special deal you got is now over, you cannot get the same one. Would you like me to set up another application?". I finally complained, and even the complaints department failed to call back. I have had terrible ISP's before(TalkTalk), but at least they where bad because of their service, not because you couldn't even join them. Joined BT today - took 15 minutes, and ready to go live on 22nd. Vodafone have joined the list of companies that I wouldn't use if they were offering their services for free!

Signed up to 2Mb service and connects between 0.1 and 0.4Mb on average. Best result i got was 1Mb once only and my connection is always either excellent or very good. Rang up on numerous occasions and they refused to help me at all. Sent me same model and same problem. Was told that thats the speed it runs at and not faulty. Spoke to manager who had the authority to send me a newer more powerful dongle to achieve service i pay for but wasn't interested. Had option to cancel but pay remainder of contract. Once they have you they could not care less. Wasn't trying it on just wanted a service somewhere near what was advertised. I am that annoyed will be cancelling phone contract when that runs out as well. All of this to a business customer paying £75 a month. STAY AWAY!!!

i bought this vodafone dongle from a (not to clever but popular online auction site.

had high hopes at first with vodafone's long established reputation..but i am disappointed.

at first their prices seamed reasonable but on monday in late july (certainly in the hull area the signal suddenly became absolutely shocking.

i have complained to vodavone and they seem luke warm at best about speeding their broadband service up (in my area) so..please do not buy a mobile wireless vodafone dongle.. a truly awful product.

The first time I saw vodafone, i never knew it was good as Gold, sweet as Sugar. Its very good, most especially the mp3, camera, and the size. Its portable too, well recommend Vodafone Mobile Broadband 5GB.

Bargain, £7.50 for 3gb if you are already on Vodafone. Easy to return for a refund if it didn't work.
14 day return policy (you apparently will be billed for usage) which as no coverage (worst than dialup) I used. Easy to return but await the costs of downloading a few meg.
Well recommend Vodafone Mobile Broadband 3GB.

I looked on the internet to find the best mobile internet deals and found a good deal at some website. I got a vodafone 7.2 USB modem stick with 3GB of data per month for only £9.99 a month but you do have to add the VAT to this price, but this is still a bargain price when compared with the Vodafone shop . Delivery is free though and I did call the company to confirm the offer.