Thai Food Online Reviews - www.thai-food-online.co.uk

★★★★☆
3.9 / 5
72% of users recommend this
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Latest Reviews

★☆☆☆☆

“Ignorant and unresponsive ”

Written on: 14/07/2020 by philgbroper (1 review written)

I placed an order and entered my email as it said I would get 10% off the order and as it was a reasonable size it was kind of worth it. Paid and noticed the 10% was not taken off. Emailed and was told that the 10% is not off the first order as promised but they would send a 10% off code in about 2 weeks! I cancelled the order and 2 days later they shipped it to me so it was rejected as cancelled and now they will not answer my email or issue a refund. They leave me to take matters into my… Read Full Review

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★☆☆☆☆

“damaged goods - no customer service ”

Written on: 09/01/2020 by miMead489 (1 review written)

Do not buy from this company - they do not wrap the food they send properly and 5 out of 6 coconut cans they sent to me where dented which are of course is dangerous as dents in cans raise risk of botulism - a deadly form of food poisoning that attacks the nervous system. I tried calling the company but their phone is out of service (another bad sign of their professionalism). WhenI emailed them, I received this email: "Sorry to hear that. You can return it back to the address below for a full… Read Full Review

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★☆☆☆☆

“Terrible. Avoid at all costs!”

Written on: 05/01/2018 by ALS1 (1 review written)

6 items ordered and 3 were not delivered. Payment for the 6 items was taken and the company has repeatedly ignored my requests for a refund for the other items. From (retrospectively!) reading the reviews this seems to be very common practice. Terrible. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 29/10/2017 by cocovin (1 review written)

I ordered on a Tuesday with Express delivery. Lots of fresh herbs and vegetables. I live in Portugal, was in the UK for 4 days and was looking forward to the goodies ! Received parcel on Thursday morning. Great, but once opened disaster. Half was missing and the rest was thrown away, wet and black on leaves. Mouldy and black on corn and aubergines. Tears in my throat. Pay Pal does not want to hear from you and supermarket even less. I'm terribly frustrated and annoyed as Thai food is inexistent… Read Full Review

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★☆☆☆☆

“OMG - Avoid at all costs is my advice.”

Written on: 22/07/2017 by TransitVan2010 (1 review written)

Due to time restraints we thought we would give this company a try and save time, the total order of £79.46 was placed and we paid for express delivery with explicit instructions for receiving the parcel. The order arrived eight days later in a weak broken cardboard box and the Parcel Force chap complaining due to his van smelling of fish sauce!! We opened the sodden box and need I say the contents were destroyed, upon close inspection of contents we noticed several items were charged and not… Read Full Review

Cocovin's Response to TransitVan2010's Review

Written on: 29/10/2017

Hello

Exactly the same happened to me. Missing food .Mouldy and black stains on fresh food(which was thrown away) I had paid for express delivery and received 2 days later. so so annoyed, paid 36.72 Pounds and cannot get money back. October 2017

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★☆☆☆☆

“AVOID”

Written on: 19/10/2016 by Kaylen120 (1 review written)

No delivery of items ordered by express post (supposedly two day delivery) after 14 days. No answer to many phone calls. No answer to numerous emails. This company used to be quite good but in the last year has become not only unreliable, but uncontactable. I have arranged with Paypal for my £13.25 to be refunded & will never use 'Thai Food Online' again… Read Full Review

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★☆☆☆☆

“USE THIS COMPANY AT PERIL AND EXPENSE”

Written on: 02/08/2016

I bought 2 durian fruit, total £60, paid for express delivery. First delivery didn't arrive, I tried to call, no answer and they won't allow you to leave a message. I tried emailing, no answer twice. The only response I got was when I raised a dispute with PayPal. They blackmailed me by saying they will send it again and refund my delivery only if I closed the dispute (that then means PayPal will not re-investigate the dispute further and not reopen it). I closed the dispute thinking I would… Read Full Review

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★☆☆☆☆

“Wrong order, no refund”

Written on: 08/03/2016 by Finch40 (1 review written)

Used this site to order extra-small sized cans of coconut milk which are hard to get where I live - I prefer them to the normal-sized tins which I can get everywhere. As I was getting some basil as well I chose express delivery, despite this costing nearly £8 due to the weight of the cans. When the order was delivered I found that instead of 10 small cans I'd been sent five large cans. A note had been scrawled on the order that the small ones were out of stock (though their site showed that… Read Full Review

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★★★★★

“Excellent range of products and a wonderful service”

Written on: 09/10/2013

Thank you so much to Thai Food Online for packing the durian neatly, they arrived safely and well this morning. This was my last order from your company before I return to Brunei for good next week, after four years of being in the UK. I remember buying screwpine leaves and palm sugar from your shop, for making Malay foods for a Cultural event here back in 2009. Thank you so much for providing an excellent range of products and a wonderful service. All the best!… Read Full Review

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★★★★★

“Awesome Thai Beef Salad!”

Written on: 11/08/2013

I came across a recipe for Thai beef salad being advertised on Facebook. On clicking on the link I was taken to Thai Food Online’s ‘Thai Beef Recipe’ page (http://www.thai-food-online.co.uk/thaibeefsalad.asp). It’s been a while since I’d had this delicious salad, so I thought I’d give it a try and ordered the ingredients using their easy recipe ordering system. I must say I was very impressed with the service and quality of goods from Thai Food Online. If only all online retailers… Read Full Review

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★★★★★

“The perfect Thai barbeque!”

Written on: 04/08/2013

With the lovely weather lasting so long I decided to cook an Asian barbeque for my friends. I had a look around for some Thai starter recipes and found some perfect ones on the Thai Food Online website. They had a very easy to use one click ordering system which made getting the ingredients a synch! I went for the Satay chicken and Thai sausages as they would be great to cook on the grill. The ingredients arrived after a couple of days in a very well packed box. The smell of the fresh… Read Full Review

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★★★★★

“Thai Food Online great for fresh ingredients”

Written on: 15/07/2013

I’ve recently been attending some Asian cuisine cooking classes and the Thai Chef who was teaching us recommended I get by ingredients from Thai Food Online. Living out in the sticks this suited me perfectly as I have no Asian stores near me. I ordered the ingredients for Tom Yum soup and a Thai red curry using the very convenient 1-click recipe ordering they have on their website. I still needed to add the meat and shrimp as they do not stock fresh meat on their website, but this was not a… Read Full Review

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★★★★★

“Extremely fresh and very very tasty”

Written on: 03/05/2013 by PaulNicholas234 (1 review written)

I received the order from Thai Food Online on time as promised & just wanted to write to tell you that the durian was extremely fresh & very very tasty :) Paul… Read Full Review

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★★★★★

“Superb Service”

Written on: 30/04/2013

Having just come back from a fabulous holiday in Thailand, I was itching to get stuck into some authentic Thai cooking. I had been recommended ‘Thai Food Online’ by a friend previously, so I thought I’d give them a try. I certainly wasn’t disappointed. Having placed my order on a Wednesday morning, I was super impressed when it turned it up the very next day. The fresh ingredients were as good as I had seen and used in Thailand and it was expertly packed. I then proceeded to cook my… Read Full Review

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★★★★★

“Very speedy delivery ”

Written on: 10/04/2013 by AngelaPierce (1 review written)

Good Afternoon, I just wanted to say thank you for a very speedy delivery of the above order. It arrived in time to make a Beef Rendang for tomorrow. Kind regards Angela Pierce … Read Full Review

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★★★★★

“The fresh herbs smelt amazing!”

Written on: 01/04/2013 by NagySzilard (1 review written)

Thank you very much Thai Food Online for the excelent service, I picked up the package earlier this day, I am amazed, I mean the whole post office thought there was perfume in the box, the smell of these herbs together are amazing, I cooked a fast tom kha gai. (PS Yesterday my son was born, so it is a crazy time for me everybody is calling, it will be a few days until I will have the time to make hommade curry pastes....Anyway I am so happy right now...) I really look forward to doing… Read Full Review

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★★★★★

“Beautiful Thai Orchids”

Written on: 14/03/2013

Received my first delivery today. Delivered in perfect condition. I do not recall being able to buy fresher ingredients anywhere! The orchids were so beautiful that my wife almost cried. She is not overly emotional! Please use this company in absolute confidence. I shall be ordering again… Read Full Review

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★☆☆☆☆

“No deserved refund”

Written on: 12/03/2013 by Katyanne2605 (1 review written)

This online supermarket is VERY unethical. Two weeks ago I ordered a box of Mangosteens to be delivered to a friend. I recently broke my foot whilst on holiday in Thailand and she supported and helped me through my time there. She fell in love with Mangosteens, so I thought that it would be a nice gesture to send her some to say thank you for her support. I ordered them online and requested that they be delivered straight to her with a thank you note. I then received them- sent to myself!… Read Full Review

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★★★★★

“Real Thailand in your own kitchen”

Written on: 11/01/2013 by RichardStittle (1 review written)

Having been to Thailand lots of times myself and my wife eat Thai food very regularly. We have found that Thai Food Online is the best online supermarket to use by far. The range of produce they supply, the freshness of the produce and the speed in which it is delivered are amazing. Value for money is another really positive part of Thai food online. If you love thai food and want to make it taste as authentic as the land of smiles this is the place to buy your goodies. A green curry is not a… Read Full Review

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★★★★★

“Fantastic food fast”

Written on: 11/01/2013 by Buzzz51 (1 review written)

Great, at last ! fantastic Thai groceries delivered to your door in a very timely manor superbly packed and most importantly-FRESH, great retailer fantastic service, many thanks will do my shopping here regularly. On top of all the above there web site is fantastic to navigate around selecting various foods from Asia only placed a small order to begin with just to get a feel of what the products were like when delivered, but no concerns there at all will 100% be shopping with them again See… Read Full Review

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